Ford Draper Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kayde Abplanalp
5 months ago
Customer communication and professionalism I give the guys behind the counter as you check in for your appointment 1 star. I took my car back in today for the 3rd time for a door rattle. I checked in and the man who I spoke with seemed super put off and irritated. As each guy I ve dealt with there has. I was not expecting my visit today to go well. A mechanic came out and talked with me, climbed in the back seat of my explorer and was able to determine what was causing the rattle. Easy fix. He was happy to help and very friendly. The customer communication guys definitely need to take notes.

  Lindsay Feldt
6 months ago
Very disappointed with this service department. My son (who is a new driver) was excited to handle his own car things. He scheduled at for Draper.Upon completion the service advisor told him his brakes were at a 1 and 2 and he couldn t believe the rotors!(Shocked as I owned the car prior) I made him get a second opinion, and I was right, he is NO WHERE near needing brakes and his rotors looked great!I m so tired of dealerships always trying to make an extra couple bucks, and better yet off a young new driver, trying to figure this out on his own. It s actually so incredibly wrong what they do here, so buyer and service needersbeware.When dealing with this dealership always get a second opinion

  Beauregard Heer
2 months ago
The literally LOST MY KEYS!! My entire keychain is apparently just lost to the aether after dealing with this 'service' department, and after they had my car for over three months. Now on top of the worst possible service I could have and Seven Thousand Dollars (not several, seven) the horn on my steering wheel wasn't even fixed with the process. I should have bought another car from anywhere else on earth

  Alex T
a month ago
Do not take your car for service here they will overcharge you and they will make problems even worse. Don t trust Clifford the advisor for service. He did something to my truck and made it worse than it was!

  Joanna Burrows
8 months ago
Oscar is the worst and doesn't seem to care at all about you or your car. Everyone else seems very attentive and on top of it. We gave him a $250 clutch kit and he lost it! It was less than 24hrs!!!****Edited an employee named Dustin took the time out to call me and help me feel better about the situation and valued as a person. They did end up finding my part, and also were willing to cover a few oil changes for me in the future. I really appreciate them taking my concerns seriously and being willing to help me no matter how small it may seem. Thank you Dustin.

  Adam Gross
7 months ago
First time at this location. New to the area. I came in explicitly for an oil change and to have door looked at (passenger door does not lock/unlock). They seemed polite and changed the oil quite quickly. It was just unfortunate that nothing was done about the door - the clear reason why I made the appointment. I was essentially told to try again another time. Slightly frustrating that I was given zero assistance on a common factory issue for a 2022 super duty with <10k miles.

  Adam Russell
7 months ago
They have some decent deals and do good work. But I never get why they are so awkward when you first pull into the service drive. They all just stand there like you should know what to do or where to go. At other dealers, as soon as you pull in, someone starts directing you where to park and then grabs your keys and guides you to the correct desk/person to talk to. Wish they did that here.

  Juan Vargas
9 months ago
I don't recommend this place. I made an appointment at 7 am. I waited for them to get my car in, and my service advisor wasn't even there. I asked this other advisor to just help me instead of waiting for the absent advisor, but when I said that, the advisor was just getting there. 1 hour and 15 minutes later. Then, said, "it'll take 1 hour to 2 hours to get it in." But my car was already taken to the back when I got there at 7 am. I think the purpose of making appointments is to be sure I will be in at the time I scheduled.

  Katelyn Cox
10 months ago
My boyfriend brings his truck here; I had two full magazines for a VP9SK in the door and they re missing after his last oil change. They also have stolen his lug nut key twice, and the last time he had to drive back and get it back when he realized it was gone - no sorry, nothing. Now we re wondering what the heck else is gone that we just haven t noticed.Clean out your car before leaving it for service!

  Bronson Stevens
11 months ago
I brought my new truck in to pick up my license plates (that were sent to the wrong location the first time) they offered to put them on for me and told me to pull into the garage. When they told me to pull into the garage, there was another car in front of me so I pulled in as much as I could. As I was sitting and waiting for someone to take my plates, the garage door slammed down onto the back bumper of my truck scratching the paint in my tailgate and pumper. It shut so hard and fast that they literally couldn t lift the thing off my bumper so they told me to pull forward a little bit. Once I moved up enough it finished closing all the way. When I went to look at the damage it had done, THE GARAGE ROOR FLUNG OPEN AGAIN!! My face was very close to the door and could have done some serious damage had I been much closer. (Remember the other car is still in front of me so it s not like I had a ton of room to pull way forward)They apologized (sort of) and the kid said hey man, it s just a garage door, what do you want me to do?! . Nice attitude. He then assured me that his supervisors would be reaching out to me to discuss the damage. I ve still heard nothing. This was about a week ago. I guess we will see

  Troy Larsen
11 months ago
I had called multiple service centers. All were booked till June. Here, they were only a few days out. They were quick and informative about what needed to be done and even asked about some other items that I've been putting off getting fixed. They fixed them all and were less expensive than I had planned.

  Lachee Wilson
a year ago
I love that I have a great dependable Ford Servicer to bring my car to especially being away from home which is in Mississippi. Everyone is so nice here and kept me updated on everything that needed to be taken care and was able to help me get my tire bolts from right there in store and change them out, or it would have cost me way more to get them from another auto store in the area. They are personable and greet you out front and that's as home town feeling as I'm gonna get and that's most important being from a small town and a small that helps anyone in need at that.....

  Aline Ribeiro
2 years ago
They were very well organized. I checked in right at the entrance and I already had a rep ready to see me.Although she was on the phone, Someone else checked me in, he was so nice and professional.They ordered me an Uber, letting me know the issue with my car would take a couple of hours, which I appreciated instead of letting me sit there for hours.I picked up my car later that night which Was a very easy process.Overall, The service exceeded my expectations!

  Justin Young
a year ago
They performed the service as requested at a good price. It would have been nice for them to ask if we wanted them to perform services that were needed upon their evaluation at the same time. Instead, they gave us a list of items that needed to be done as they gave us the keys to leave. For instance, we were told that we needed a new battery. Couldn't they have asked us if they could change the battery for us while we waited an hour for our oil change and tire rotation?Services: Tire rotations, Vehicle Inspection, Oil change

  Jason Roberts
2 years ago
Update: Ford asked us to chat about this issue, and said they'd have a manager contact us back. I gave it a few weeks and nothing. Dropping this to 1 star for lack of follow through.Our service representative lacked the ability to explain what his service technicians findings were. When asked repeatedly to explain the problem, he just ran in circles trying to say the same thing over and over. I had to explain what the issue was repeatedly to him, which should've been understood the first time (the blue-tooth in the car wouldn't connect to our phones). He told us in the tune-up that the technician checked the battery, which they didn't (we took it to Auto-Zone and confirmed the battery was bad). He promised us that he would get a quote for a "needed" part, but never did. A few days later he called and said "Your vehicle is ready for pickup." When questioned if they fixed the issue, he said "no, because that part is too expensive." Why would he decide if a part was too expensive for me, before I even had the chance to hear the pricing?! I'm beyond upset that I just spent money with your business and my main issues were not resolved. I also know that the rest of his team is irritated with his lack of responsibility, because they actually voiced their frustration about him while we picked up our car. 2 Stars, but only because my previous experiences with the Draper Ford service were great.

  Conner R. (xSplinter14x)
11 months ago
TERRIBLE experience. ***ZERO STARS*** I brought my vehicle in for a $150 software update to the SYNC. No call or update after 12 hours. Next day I had to call only to be told they couldn't get software update to complete and screen is now black. Suggested fix was a $1000 APIM replacement. No ownership or responsibility from Ford Dealer. I would have been better off NOT taking my vehicle to Ford. Worst experience I have ever had. Will not recommend anyone I know to use this dealership.

  Marcos Martinez
a year ago
When we first arrived for service, no one acknowledged our presence even though there was at least one rep. Only when we spoke up, did he acknowledge and said wait. We then waited 10 minutes for him to get off the computer, only for him to take us to another customer rep (covering for another our rep) that was on the phone and waited another 15 minutes. We only needed to leave the vehicle overnight for service the next day.The actual maintenance went well. Our rep kept us informed of the process, and answered our questions fast.Service: Auto maintenance

  Psyche Resus
a year ago
I was so relieved to easily and quickly find availability with Ford Draper to fix 2 recalls for our F150, compared to so many other Ford branches I ve tried calling. Mario is awesome! He had been so communicative and had made quite an effort to help me find answers to my questions. Overall, the staff have been very approachable. I appreciate them a lot!

  Jesus Alex Alarcon
a year ago
Overall experience was good. I got to work with Drew he was easy to talk to and very chill. That being said I think he was too chill, didn t feel like he was engaged as a good customer service representative. I also got in touch with a seller as I am looking for a truck. As a seller I felt like he could have been better in regards to knowledge about the vehicles. He couldn t tell me the basics of some of the trucks.Services: Electrical, Auto maintenance

  Jo Corey
2 years ago
Poor communication. Appointment had to be made one month in advance, but when I arrived there was no appointment. They did take me car however, which was appreciated. Vehicle was in their possession Friday morning through Tuesday. I never received a call until service was completed. This is the second time vehicle has been in for the same issue but no records for what was done at that time. Service writer was very pleasant and knowledgeable. Crossing fingers that the issue was indeed taken care of.Service: Transmission

  Rodney Forbush
2 years ago
I brought the truck in to see why the airbag light was on on the dashboard. I had a 10 AM appointment on a Friday. I had taken the entire day off of work just so I could take this in for what I thought would be a one hour appointment. They didn t call me all day long and they close at 6 PM so I went in at 6 PM to pick up the truck and they hadn t even looked at it. I was not happy!!! I was just lucky that my daughter was available to pick me up or I would ve been stranded there at the dealership for eight hours while they did nothing. Well, about six months ago I spent four hours on a Saturday waiting for an oil change. I was not happy with that experience either. Seems to be a trend that this dealership just has really poor service and I am not happy with them/you. Not only that but there was no apology offered.Service: Auto engine diagnostic

  Chuck Fagnant
2 years ago
Live in Wyo and bought the car from here. Set up appointment for a recall issue. They said they only had one of the parts in stock but would let me know when the other part was in. They contacted me to let me know they had both parts so set up the appointment. We love out of town so spent the night before the appointment in Salt Lake City so we could get it to the dealership in plenty of time do we would have plenty of time to drive home. When we arrived, it had been snowing all night. They took us right in. They didn t have a car for us to use while waiting. They offered to get us an Uber but with the storm they were not available. One of the bosses did offer to give us a lift to the shopping center a block away. We walked back to the dealership only to find out they didn t have one of the parts but according to them we were lucky because they found the part in another dealership and it was on its way. You guessed it, very slow due to storm. We had to wait in their waiting area until the repair was complete. Over four hours. All of this could have been avoided if they had checked the parts inventory the day before. I don t think they ever had both parts to start with and they tried to make an excuse that someone stole the part. Poor inventory control if that was the case. While waiting,it was during lunch by this time, we were tired and hungry but there was nothing to eat except chips in the machine. However, employees kept walking by with plates of hot food that was available for employees only. Very unprofessional. Last time I buy a car here. They bent over backwards to sell me the car but once sold not very helpful.Service: General repairs & maintenance

  THE PREPPER REVELATOR!
a year ago
My experience before this one was poor but this one was terrific! My service advisor was absolutely incredible and what made it a great experience! If you want great service ask for Dustin Morrison and he will take great care of you! Dustin thanks for the great service I really appreciate you and the dealership is lucky to have you!Services: Tire rotations, Auto maintenanceServices: Tire rotations, Auto maintenance

  Adam Whitefield
2 years ago
Used the website to schedule a routine oil change. It was very user friendly and lots of time slots were available. The drop off, pick up, and online payment option were smooth with no wait time and no issues. The price was very reasonable as well. Have used LHM Draper for all my service with this and other cars and will continue to do so in the future.Service: General repairs & maintenance

  Chris Hunter
2 years ago
Brought my Expedition in for recall repair. Was told it would take 1-3 days. On day 4 I called and explained how I need a vehicle for work they said there are no loaners and would not rent one for me. On day 7 I was told it was done. When I arrived, the car was no where to be found. After looking, they said they needed 2 more hours. When I came back after 2 hours, they said it's still not ready yet. After 2.5 more hours it was finally done. The repairs seem to have been done well but the service management is the worst I've seen. I won't be back.Service: Engine repair

  David Hasenfratz
a year ago
Hanna in the service department made this the best and easiest trip to get services on my truck. She was extremely professional and went over every detail of what was to be done. She handled all of my questions with honest and well thought out answers. If you re getting your vehicle serviced here, pray that you get Miss Hanna Brown to take care of you. Thank you young lady for the great experience today, you deserve a raise for all the hustling you do.Service: Auto maintenance

  Richard Beauregard
a year ago
I went in for an oil change tire rotation and also did replace two batteries the service was great took about an hour and a half, and the best thing of all is I have the FordPass on my truck and my car and when they looked at my points I had enough points to pay for all of it. Not even realizing it that was a pleasant surprise little over $600 worth of work with nothing out of my pocket. The work they did I would ve been happy to pay for but I m even happier that I didn t have to, thank you Larry H. Miller Ford Lincoln DraperServices: Electrical repair, Tire rotations, Auto maintenance

  Jaxon Davis
a year ago
My service advisor dustin was great through all of this. Made sure to make things right and was quick to help with any concerns. I will say that the technician(s) that first diagnosed the issue we re very off the mark and I actually had to do my own research to tell them to check and make sure that the issue was the PCM. I brought it here for technicians with experience and knowledge about the truck not to have parts thrown at it. (Once again they did make it right) They did find other issues with the transmission sensors that I was unaware of and it did improve the drive of the truck after replacements. After a month of in and out of the shop the truck is fixed and runs perfectly.Services: General repairs & maintenance, Auto engine diagnostic, Engine repair, Transmission repair, Vehicle safety inspection, Auto maintenance

  shawn conrad
2 years ago
Rhett in the Service department was GREAT to deal with today. I had some warranty work I needed completed and he got me in and out in under 30 minutes. WOW. I was so impressed. Great service, great people there and a beautiful Ford Dealership. Thanks Larry H Miller Ford Draper5 Stars!Service: Auto maintenanceService: Auto maintenance

  Mike Starley
2 years ago
Took car in for warrantied air conditioner and transfer case maintenance. They said they would complete the repairs and deliver the vehicle to our house. 3 days later they charged us the deductible and delivered the vehicle. The AC still didn t work. It was exactly the same as before (completely inoperable). When we called them they said they would try to fit us in in a few days. We had a trip planned and they had already had the car for three days, not to mention they had charged us for the repairs. Now I don t trust them when they say the repairs have been completed since they could just be making it up. I won t go to this dealer again.Service: Engine repair