Burt Brothers Tire & Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shane Lewis
4 days ago
Excellent service, as always. I ve been a customer since the 1990 s when they first started. Trusted, kind, knowledgeable and professional. This time I bought my tires on their website over the weekend and scheduled the service for the next day. I got a text message letting me know that my tires had arrived and I was able to get them installed. Quick. Great service. Thank you.

  Adalberon Castello Filho
a week ago
I went to Burt Brothers last Saturday because I have a problem with my car, and the issue could be many things! As always, the representative who helped me there advised me with all the questions as clear as the sky! In the end, our interaction saved me hundreds of dollars! In the three years that I ve needed any services, they have never deceived me, and because of that, they will always be my first option!

  Zane Lowry
2 weeks ago
They were able to diagnose the issues with my car within the first 20 minutes of me being there and also were able to order the parts and complete all the repairs (there were a lot) within the same day. Excellent, friendly and fast service! Highly recommended.

  Michaela Topasna
a month ago
I missed my morning appointment, but they were still able to squeeze me in to get my car fixed up. Everyone there was super friendly and very knowledgable! They also provide free drop offs and pick ups to and from your home while they work on your car which is an amazing benefit! Burt Brothers support our troops by providing military discounts as well. Definitely hope I don t need to go back but just in case I do, this is the place I ll be going back to! Thank you!

  Telford Landscaping
3 weeks ago
Needed an alignment on my 2016 Tesla model X p100d. Took it to two different shops in Cache Valley that were unable to do it. After calling around no one could so I scheduled an appointment with Tesla. After talking to my Brother in law he recommended trying Burt Brother first. I called, they seemed knowledgeable and competent on the phone so I drove 90 minutes down to the recommended location. It was as advertised! No appointment, very friendly, skilled and was in and out in under 2 hours.THANKS!

  Juan Cebrio
a week ago
I went to burt brothers to get an alignment after getting some work done on my car. Before I got the alignment I told them about a problem that my car had since it wasn't able to turn left all the way and the guy on the phone said that the alignment would fix that. The alignment ended up not fixing that and they gave me a quote on the work that would need to be done to fix it and I was happy to pay. At first they said the alignment was still under warranty and I wouldn't have to pay but then they switched it and tried to get me to pay for another alignment. They even had notes in their system of me asking if it would fix the alignment but they said they couldn't do anything.

  Mark Evers
4 weeks ago
Burt Brothers is the BEST! Every location has friendly and knowledgeable employees! They are more like friends! Go see Russ in Draper he will take care of ANYTHING your car needs! Been a loyal customer for over 10 years now! Thank you Burt Brothers for keeping my vehicles maintained.

  Ian Z
3 months ago
These guys have always treated me right, been a customer since I first started driving. Recently bought some tires online for the Draper location, ended up getting extremely shorted on my paycheck long story short. This encounter was no different very kind and professional in helping me with getting a refund so as to not leave me short on money and Obviously when I get my bonus if ever :/ I will be right back. Great service, great tires, great mechanics always.

  Justin Raines
2 weeks ago
Everything I go in there everyone is professional, honest, and knowledgeable. Corey and Rocco are great to work with. I will always take my vehicles there because they are very trustworthy.

  Mark Saunders
a month ago
I had a flat tire and was in a hurry to get back to work. Burt Brothers fixed my flat in 10 minutes and best of all did it for FREE! Great service and great people! I will go back for any further tire needs. Awesome!! Thank You .

  Lexi Jensen
a week ago
We had an appointment and got there on time. Told us it would take an hour. We go back over an hour later and they tell us they hadn't even touched the car. As I talked about taking it somewhere else they said that they could get it in right then so I gave them a second chance. They did my alignment. When I drive away, I noticed my car was shaking, which it was not doing before. While driving on the highway, my tire came completely off my car. They of course denied this had anything to do with themand kept gaslighting my husband when he tried to talk to them about it. What do you mean "we don't even touch the wheels when doing an alignment" ??? That makes no sense. Awful work and awful people that don't take accountability for their mistakes. Very frustrating.

  Dennis Hales
5 days ago
Burt Bros has always been on top of there game. You cannot go wrong using this business for your vehicles. Especially the Draper and Riverton locations. Both Managers and Service Managers at these locations are excellent.

  Chris Godfrey
a month ago
These guys are awesome! Had to see them twice in a week but they were great. Took care of a jeep water pump for me, and then some tires on another car. Keith, and Cory were amazing. Thank you so much guys! Definitely be back next time!

  D Jake
a month ago
Excellent and trustworthy service. They have been honest in every dealing. I ve had them check my brakes a few times as they make noise and have always been given a clean bill of health with no upsell. And they always top off my tires for free!

  Rob Jeppsen
2 weeks ago
I've been a customer of Burt Brothers for many many years.All kinds of vehicles. All kinds of services.And I've had good experiences.They've given me advice that usually includes options so I can choose how to solve problems.A few weeks ago I got a sizeable chip in my windshield.Wasn't sure where to take it so I called Burt Bros and asked them who they liked for glass services...they've recommended people to me before for some things.Their guy told me to bring it in because that's something they do.So I did.And they fixed a challenging chip really well.I was pumped.Except...The person doing the chip repair left 2 large "blobs" of glass repair resin on the windshield.So they told me to bring it back in.I set an appointment and before I could get it in, I got a new chip on the other side of the windshield.A small one.So when I got to my appointment I asked them to fix the new small one.The response?"Easy.""No Problem."I picked up the car at the end of the day and the resin globs were gone...thank you.The new chip had been filled...thank you.But in the new chip...a long crack now was there.A crack that was not there when I gave it to them.So I left them a message and sent them a picture.When they called me....I was told "tough luck.""It is what it is.""I've been telling them that we shouldn't do rock chip repairs."I suppose I could have lived with this if they had given me a warning.Because they did that on the big first one."We will do our best and see how it goes."And I was fine with that.But this one...I was told it would be "Easy."And when I asked the gentleman calling me to tell me tough luck why they won't stand behind their work...Because as a businessman I stand behind mine, and I expect the same from those I work with....They guy literally said "I don't have an answer for that."I have had a lot of great things done on my cars by Burt Brothers.But this one was a hard pill to swallow because they just shrugged and said "Tough Luck."My question I asked still stands: If you're not willing to stand behind the work you do on windshields...why do you offer it as a service?I'd think twice before going here again.And next time you hear that radio commercial..."Burt Brothers Does it Better....."I hope you laugh as hard as I do.

  Jeffrey Hatch
a month ago
Awesome experience! I had a screw in my tire close to the sidewall, they tried everything they could to get me just one tire. When they had exhausted every route, they gave me a great discount on a new set. 10/10 would recommend.

  Aaron Hobson
2 months ago
Incredible service!! This was my first time to Burt Brothers. I had to order parts for a brake repair. Russ and the team were fast and professional. I was able to get a ride offsite while I waited for the repair. Everyone was very friendly and great to work with. I will be taking my vehicle to Burt Brothers for future services.

  Caleb Carpenter
2 months ago
I have been struggling to find a good tire shop. Had two terrible experiences recently at other shops. This place is awesome, it was my first time here today getting some 22 s installed on 35 tires for my truck which isn t the easiest thing to do. I am very picky with my wheels and I went over them after and there isn t one scratch on them. They took great care of my wheels and my truck. Jake is way cool at the front desk he helped me with everything and is genuine and just a solid guy. This is the only place I ll bring my cars/trucks to now. Thanks .

  Trevor Brown
a month ago
I dealt with Russ, the store MGR and he was spot on with his suggestions, as well as accepting my own input. He and his team, took the the time, to offer and mount two different tire sizes to appease my liking. I found this to be the quintessential, going above and beyond , as it was a busy Saturday!Due to Russ s commitment to customer satisfaction and his teams willingness to exceed my expectations .I am all in with Burt Bros. in Draper!!Respectfully submitted .Trevor K. brown

  Holly Crabtree
4 months ago
I love coming to Burt Brothers. They always take excellent care of our vehicles. We had a screw in our tire and they quickly fixed it without charging. They also gave a little car to each of my kiddos for while we were waiting. Love this place. Amazing service.

  Kevin
a month ago
I ve visited several Burt Brothers locations, first time at the Draper location. Stopped by just after 12 for an oil change and tire rotation, they said it would take approximately an hour. I went next-door and had lunch. It took about an hour and a half for the truck to get done, which is acceptable. They found I had a tail light out and replaced the bulb for me. I did have to remind them to reset my TPMS sensors after the rotation was done, which is pretty common at most tire stores.The Staff was very friendly, and very helpful. I will definitely use this location again.

  jennifer sammis
a month ago
Great service. I had an issue with my tire pressure valve sensors. They got me in quickly, access the issue and give me the options available to me. We decided not to fix it due to the cost - they didn t charge me anything and got me back the road. Thanks

  Skyler Elwood
2 months ago
Worked with Weston, he helped me get my rental car back on the road quickly! Also, had good knowledge on my car (Tesla Model S) which seems to be less common and gave good tips/advice accordingly. I'll definitely be bringing more business back to these guys!

  Jacque Sutter
3 months ago
The young man who helped us was very sweet. I don t recall his name (reddish hair and blue eyes). Very quick repairing a hole in my tire and even gave my young daughter a matchbox car which was sweet and made her day.

  Casey Putscher
2 months ago
I got a full transmission service, with a few extra things. First off, they were able to fit me in within an hour, and completed everything for almost half what the other local Draper shops were trying to charge. Such a great experience!

  Audrey
4 months ago
Mason was helpful and pleasant to talk to! They took the time to explain the difference between the tire options and discussed the pros and cons, to help me find what suited my car and lifestyle the best. Everything with my service went smoothly and they were done in about half of the estimated time!

  Chris Martindale
a month ago
This is my third set of tires for. Burt brothers and have had great experience and service. Also had breaks and other misc items on my wife s Range Rover and saved us a ton of money Vs taking to land rover deal ship for work.

  Curtis B.
a month ago
Thanks again Russ for the outstanding service you provided me! I couldn't have ask for anything more!

  David Blake
a week ago
They took really good care of me and gave e a really good idea about the carI was looking at. They also made my son who was with me comfortable and happy.

  Sami Cook
3 months ago
Awesome service! Jacob was so helpful in getting us exactly what we needed and so quickly too! He wasn t pushy about upgrading and was super nice. We ll definitely come back!