Big O Tires

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shannon J
3 months ago
We have taken our vehicles to this Big O s shop for new tires and flat repairs over the years. While the flats and need for new tires seem to happen at less than ideal times, the visits are always straightforward and the work done quickly with quality. With that being said I wanted to share our most recent visit because the versatility of the shop expands far beyond tires.We had them install a full suspension(adjustable short arm) lift, adjustable shocks, track bars, steering stabilizer, wheels, 38 tires and lastly do an alignment. This isn t a mall crawler, we like to go 4 wheeling so a quality job was critical to our feeling confident when going out on trails. That s exactly what we received and we couldn t be happier with how things turned out. They even finished ahead of schedule which was a nice surprise. For reference we ve done similar setups on our prior TJ and JK Wranglers and have taken them to 4wheel specific shops located in the valley and received the same level of quality and service from this Big O shop so I wanted to give a recommendation that they are fully capably of doing far more than tires. Thank you Big O!

  Maryann Pickering
2 months ago
This has become my go tire for tires, brakes, alignments, oil changes, etc. They are very honest and don't try to oversell. Another Big O in a city to west tried to sell me brakes when I didn't need them and the guy was very pushy about it. Took my car to Draper and they said the brakes don't need to be replaced. Shout out to Caleb for being very helpful earlier this week.

  J Helzer
3 months ago
Big O Draper is the best shop in the county. They have excellent prices, stand by their warranty & do quality work on tires and many mechanical jobs. Their 5 year alignment package helps my tires last at least 15,000 more miles. I've come here for over a decade and will never go anywhere else.

  Tony Benich
4 months ago
Local ATV dealer wanted approx $650 for two new tires. Was able to buy them online for a small fraction of the price. Called Mike at Big O and he said to drop them off and he would get them mounted for me. I told Mike I was not concerned on the price just wanted to get it done. Picked them up on the same day and he mounted the tires for Free . Not very common these days to get quick and honest service!!! Great job to the Big O Team

  Jocelin R.M.
2 months ago
I came in to get my vehicle serviced for an alignment and a break check. Before I left, I embarrassingly let them know that my car key had broken off the button thingy. So when I returned to pick my car. Not only was it serviced, and breaks cleaned, but Tristan took the time to fix my key!! It would've cost me $350 at toyota. Thanks to him I have more time to put money aside and get my key fixed later! I highly recommend this spot for anyone looking to get their vehicle serviced. All the employees that helped with my vehicle and helped me get scheduled were wonderful! Thank you for the amazing customer service.

  john farnsworth
a month ago
I highly recommend Draper Big O. They have worked on my daughters car, changed tires on my other cars and they have always exceeded expectation by finishing before the estimated time and transparent pricing. No random charges! Thank you!

  Caleb Frost
a month ago
Great customer service. Was very helpful trying to help is keep other appointments. Helpful and knowledgeable about the services they offer. Would definitely go back if we need tires and are in the area.

  Brian McAdam
2 months ago
UPDATE...So "The Owner" immediately responded to my post...yet after calling him 4 times and writing an email I get crickets. Feels like a Public relations tactic to reply but then run away. Wow you guys just lost a 20 yr 4 vehicle customer. I have purchased thousand and thousands of dollars in tires from you. I felt so disrespected and the condescending arrogance was over the top. I had a quote literally in my hand for $1200 + in new truck tires from big o and needed to schedule an install I told them, yet I needed a nail taken out of the tire that were on the vehicle (I purchased from them) to get me by until install could happen. they refused to repair, (even though I purchased their repair add on) because they said the tread was low (duh that s why I m buying new tires from you) and I needed to get home. He said it was my problem. I drove right down the street to Les swab tires and they fixed my flat. The manager needs some customer service training. I need a call from the owner if you d like to keep my business and extended family here in Draper

  Parley Bingham
5 years ago
Tray the manager here is just fantastic! I have come here several times and each I walk away feeling listened too and understood. The staff is professional, courteous, Honest, and fun. Recently we invested in New set of 4 tires and they were upfront with pricing and did not try to "sell" me on the most expensive brand or model. Would most definitely return for future service.

  Ken Cluff
4 months ago
I had two flat tires on my snow blower. They are tubless tires and the tire bead for each tire had broken. While my efforts to reseal the beads were unsuccessful, they pulled a technician off of what he was doing, and got both fixed in no time. I m one very happy customer!

  Jessica Crook
4 months ago
They messed up my brakes and were incredibly condesending. I just wanted to get my tires replaced with the black friday deal, which they did. I had to specifically request the deal, otherwise they would have charged me full price. I asked for a free brake check and apparently my brakes are completely shot and it's going to be $1120 to repair. I just asked as a routine check. They feel fine and make no noise. Ever since I picked up my car with new tires the brakes squeal like CRAZY it's so loud! I took it back and asked why that was happening? Some guy who hadn't helped me earlier that day test drove it, told me it was the brakes. I asked why it wasn't making noise before and he tried to gaslight meby saying "you must have never noticed it." I'm not an iditot. My car was not making any noise prior. When they checked my brakes the rotor could have gotten dirty causing that noise. He didn't even check the car. He said the noise wouldn't stop unless I got the brakes replaced. How suspicious it wasn't dire before I went in? And that last guy who helped me was so dismissive and not nice at all and wouldn't even take my car to check if something had happneed. It's not even worth the tire sale to be treated this way.

  Forrest Gillette
3 months ago
I have purchased 3 sets of tires and a set of wheels from this location. They are always very helpful and quick to get it done. Great place to get an alignment done also they do a great job

  Brenda Rios
a month ago
Great service! I came in with an immediate car problem and they were so helpful and saved me a lot of money. I highly recommend them to my family and friends.

  Magdiel Negron
2 years ago
Good service, but they should be a little bit more careful with cleanness. My car is tan color inside and is stained on the door, the seat and the handle of the door. Customers appreciate when you take care of their cars in all ways. Also, sometimes things happen and people have no option but to pay with cash. Being reluctant to taking cash is also not a world class service. I like Big O Tires, but I expect exceptional service.

  David Ruvalcaba
6 months ago
Came to take care of a spontaneous flat tire for my Tesla Model 3. Management was super helpful and nice! They provided me with all my options and helped me get my tire replaced super quickly and professionally.First time coming to Big O Tires, but will definitely be coming here in the future moving forward!

  Gary Wright
a year ago
Friendly and knowledgeable staff. Had to replace a damaged tire and they did a great job and didn't try to upsell me, just tried to help me. Clean lobby, clean restroom and handicap accessible if needed.

  Aaron shaggydoo541 Krahenbuhl
6 months ago
I bought new tires at Big O earlier this year. We normally get tires from Costco/Sam's Club, but they couldn't get us an appointment for a few weeks. So, I decided to get a set from Big O because they could get me in the first day I called, big mistake. Here we are a few months later and my daughter gets a flat. Bring it in for a repair, and surprise... they can't fix it and I'm on the hook because I apparently declined extra warranty coverage. Save yourself the headache and go to Costco or any other store that will service your tire without costly addons. Costco tires are better brands for the same price, and Costco will fix or replace any flat without making you buy a new tire to replace a new tire. Really regretting trying this shop.

  Austin Skousen
5 months ago
Bent over backwards to help me with a nightmare rim purchase from an online wheel manufacturer. Mike was especially helpful. Let me keep my car there for two weeks. They even put a quarter tank of fuel in my car for free.

  Maxwell Nichols
a year ago
Got my truck back and oil all over the second skid plate (never happened when the dealership changed the oil); a bolt from the oil filter access was missing; and my steering wheel was grimey and nasty. So I drove 2 mins back and told them about it. Adam was a saint, bless his soul, tried to fix the situation. The blonde mechanic complained, then the lead mechanic cleaned up the mess.When I got it back, the wiped the steering wheel and magically the finish rubbed right off and my buttons have scratches across them.So, missing bolt still missing and now I have interior damage.It was extremely disappointing. Going to be tough to give them another shot.

  Mr. Cruiz
a month ago
Cayleb gave superb service from beginning to end, it was seamless and done right. I had a perfect customer service experience.

  Scott Henderson
9 months ago
Not very nice or honest with women. When I have been in there personally I was greeted professionally and treated with respect and the work done was well done at an honest price. When my wife has gone in she was condescended to and when my daughter went in recently they were down right rude, said they did a alignment but did not give her a readout of the alignment so I looked and the only bolt that was touched was the one they broke on the steering dampener and replaced with a leaf spring center pin bolt that didn't even tighten all of the way. My suggestion if you like to support people who are twofaced and treat women poorly this is the place for you. If not find somewhere else.

  Landon Anderson
8 months ago
I want to make sure your Management Team is aware of the AMAZING SERVICE provided by your employee Mike on Saturday, Aug. 5th. I was driving with my 5 year-old daughter and had 2 tires with slow leaks. The tires were @ 0% PSI in the morning, and I filled them up with air in order to get to the store. My daughter had a birthday party nearby, and Mike offered to get in the car with us, drive to the birthday party, and then Mike took my car back to the store to replace the 2 tires. I normally would have just ordered an Uber, but because I had my daughter I needed to ensure she was in her car seat. THANK YOU AGAIN, MIKE!

  Leslie Cartier
a year ago
Do not come to this location!!!! This big o tires is a joke. I had taken my BMW to get an alignment originally and when I got there they asked me to replace my tire rods and it was fine until. They told me that my control arms needed to get fixed and that was why my car was driving wobbly. After I got it replaced spent around 1k doing that. The told me it was not that , it was actually my tires because it had a lump on it. From the beginning my car had not been drivable so it made no sense that it needed a new set of tires. I once again spent around 1,800 for a new set. They finally give me my car back and I thought we were done. The car began to click and we took the tire apart and found that the mechanic did not tighten the axle bolt. We ask them to replace the whole axle, they took about 3 days to replace it. When we had spoke to the general manager of the store they were very unprofessional and took no accountability. Even though I was very nice and very patience with them. Last week we had snow in Utah and found that the mechanic did not tighten the other side axle as well and was popped out due to the snow. I am so over this company. I do not recommend anyone goes here please find another company or even another location that is more professional.

  Sean P
4 years ago
Honestly, the best service I've had in years. Incredibly knowledgeable and helpful. Prices are competitive and worthwhile for the way above average quality. I recommend everyone come here before getting the job done elsewhere and talk to them.

  Viviane B
11 months ago
The best place ever to care for my car! Mike is always super helpful and professional. It s hard being a woman in car shops sometimes. I ve had bad experiences in other places but at Big O Draper I m always treated nicely and not taken advantage of because I know nothing about cars! I appreciate it and highly recommend this place!

  Mike Family
6 months ago
Looks like this place has different management, everyone is welcoming and willing to help! They helped me with my brakes. I feel like I found a good repair shop. Big thank you to Caleb.

  William Schneider
4 months ago
The absolute best service center I have ever been in. Years as a client. Great service on every visit with almost no negative anything!

  Steve Wanke
6 months ago
I highly recommend Big O Tires in Draper, UT. Cameron and his team offer the lost art of exceptional personal customer service.

  Denis Teagor
2 weeks ago
This location for some reason is too slow and not communicating properly with each other prompting extra work and longer wait times. Choose different location

  Thomas K
a year ago
"The Team You Can't Trust"Been taking my wheels and tires here for a few years after having numerous incidents of damage and incompetence elsewhere. As such, I bring my wheels already removed from car without center or valve caps. Always taken care of. Not anymore. I expressed my usual, almost over protective concerns and mentioned how I come out of my way to go here only to have the tech come out and immediately and deliberately drop one of my wheels with a loud metal thunk into the concrete.If you have high quality wheels, or just simply value your stock wheels and want them cared for, go elsewhere.