Crash Champions Collision Repair Wylie

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Patrick Johnson
3 days ago
Completely wasted my time on a very time-sensitive matter. Made us submit to insurance, even though we told them we were self-pay going in. Claimed from the beginning they would tow, but claimed "they don't offer towing" to self pay customers. Immediately got an estimate and towing situated from another repair shop in town. Avoid at all costs.

  Josh Forsyth
2 months ago
Horrible, walked in and tried to get my car dropped off and they told me I needed to call my insurance first. Basically get out of here. Went to another place right down the street and got car dropped off. Very easy. Don't waste your time going here.

  Rata Rajsombath
5 months ago
Make sure you take everything out of your car if you use them. Because THEY WILL STEAL ALL YOUR VALUABLE ITEMS. All your COINS will be gone. PORTABLE BATTERY PACK was also STOLEN BY THEM! Thanks for stealing from a single mother!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Kimberly Kennedy
10 months ago
Easy process on our end. Dropped the car off, enterprise came in our rental to take us to back to the store and had a fun chat w the representative along the way. She was really nice. They called us regularly with updates and progress of our vehicle. The gentleman at the front desk who helped us was very friendly and helpful. Would use them again for sure

  mayra sierra
2 years ago
Unfortunately someone hit my vehicle which caused me to visit Service King. I was more than pleased with the work performed, timely repair, and the customer service. I was assisted by Amy which exhibited exceptional customer service. She made the process simple and smooth which was great. Amy was in daily communication with me which I loved because I did not know what to expect since it was my first time visiting this shop. The repairs were made in a few days since it was a minor hit. My vehicle looked amazing after the work was completed. Thank you to the Service King team for your great work!Services: Painting, Body & Trim

  Craig Matthews
a year ago
Had some minor issues after the vehicle pickup (electronics in New cars cannot all be checked in a quick inspection). Service King has gone above and beyond in trying to diagnose and resolve some very subtle loose ends. Such customer service has been very refreshing.

  Tony Stevens
a year ago
Service King Collision Wylie was great!! Catalytic Converter stolen, towed to their shop, kept me updated through texts and calls through the whole process. Went above and beyond to get repaired before my rental through insurance was set to stop. I have used SKC Wylie several times and always happy with their service.

  Ozair Khan
a year ago
OUTSTANDING SERVICE!!! Matt (The person who handled communication to me) constantly updated me, answered all of my questions and overall provided the best customer service I've ever gotten from any car shop I've ever been to. The work they did was flawless and my car looks brand new! Thank you to Matt & the team at Service King 10/10Service: Body & TrimService: Body & Trim

  Wade Hanchar
2 years ago
I've used this Service King location several times- 2 major hail damage repairs and a fairly significant (10k) repair. They do an amazing job - my latest repair was very substantial, and the car literally looks brand new - I would never know it'd been in an accident and I'm extremely picky. The trim fits perfect, everything works perfect, paint is perfect ... good service.If you need accident or hail repair, I highly recommend this Service King location in Wylie off 78.Services: Painting, Body & Trim

  Dia Cruz
6 years ago
I brought my car in after and accident. I didn't hear from them for a couple of days. But once the process started, the work was completed prior to expected day. Customer service kept me updated on the process, I did love that about them. The work was great, you can't tell where the damages were on my car. My friends have also noticed the work is greatly appreciated. Having an Enterprise car rental next door is definitely a great plus. Thank you guys for the great job on my car and your professional staff was always available for any questions and the handling of the insurance process.

  Lisa Reichenbach
3 years ago
From the time I dropped my car off until completion everything was perfect!Kaitlyn waa wonderful and kept in touch each day !My car was ready a day ahead of scheduled time and when I picked it up it was repaired to perfection!A very nice lady greeted me , gave me my shiny car , took my rental, all in about 10 minutes!Thanks to all the body shop people for your excellent work!

  Nicole Bauer
2 years ago
Can't say enough great things about this location. Even with the pandemic part delays and labor shortage they're pushing to deliver rapid ontime results. They took great care of my car and the damage is 100% gone and unnoticeable. The girls in the front office are very sweet and helpful even when I needed Uber rides to and from the shop. Can't recommend them highly enough, they're the best!

  Aisha Life
a year ago
Service King in Wiley, TX is the best!!! They repaired body work on my Jaguar to perfection. They recalibrated sensors on my door and were so, so patient with me. They were always professional and accessible.Service: Body & TrimService: Body & Trim

  Eric Abaci
4 years ago
I would like to add my review here so they may improve their service quality. I have my camry repaired there and I must admit that they do not care about the details. They forgot to put some parts back and the word "quality" does not mean anything to them. Recently, someone hit my bumper and the insurance offered me service king and I said" absolutely NO!" . The job quality is 60 out of 100. If you are a picky customer who will see the details , then think twice before selecting this brand.

  Tony Eldridge
a year ago
This was a great experience. They did a creat job fixing the car while keeping me updated throughout the process. Service King will be my first choice for future body work.

  Stephanie I.
4 years ago
For any type of auto damage, I go to Service King because they are friendly, professional and do superb work. This time, i was having difficulty with the claim process and my advisor Justin Ferguson went above and beyond to help me with getting the car into the shop so the process could begin. Very impressed and a huge thank you to Justin and also Juan for all the assistance. Wonderful service and job well done!

  Scott Harris
3 years ago
The service there was great!! Karen was absolute great to work. my truck went in wrecked and came out looking great. they did a great job getting my lift kit repaired and back to new. had a few hiccups but Karen kept me informed of the whole time and I appreciate very much. thank you Service King and Karen.Services: Tires, Steering & suspension repair, Painting, Body & TrimServices: Tires, Steering & suspension repair, Painting, Body & Trim

  Dana Campbell
3 years ago
They handled everything professionally and kept me up to date often. They did a great job and it looks nice. I took away one star because they had kept predicting it would be finished on Friday but after hours on Thursday night they changed it to Monday which changed my schedule to leave town to get back to my job. I would definitely use them again and recommend them to others.

  debbi galbraith
2 years ago
Service king wylie did a great job on getting my Yukon in fast for repair. Communication was excellent, I knew what was happening and when every step of the way. And they finished almost a week before their estimate!

  Valerie Brown (Valerie W. Brown)
2 years ago
Utilized Service King in Wylie to repair my front bumper from a minor accident. They inspected behind the bumper and made sure all the necessary repairs were made, not just the cosmetic repairs. I appreciate a company that looks out for my safety. The service was performed on time and the staff is professional and courteous. This will be my go-to repair shop close to home. :)Service: Body & Trim

  Joshua Davis
3 years ago
The young lady that helped me drop off my vehicle was very polite, informative, & pleasant. For 15 years I've been an IT technician that traveled to all kinds of different businesses in different cities all over Texas & southern Oklahoma to help the company setup or repair any of their technical devices so I spent alot of time driving from site to site. Yearly I spend probably 5 - 10 times more time & miles on the road than the average driver which makes me more susceptible to accidents so I've dropped off company & personal vehicles to be repaired in the past & today's experience was by far the easiest & fastest I've ever had so I would 100% recommend this location if your looking for a place to take your vehicle for any kind of repairs because I'll definitely continue to use them for my vehicle needs!

  Tut King
7 years ago
I just picked up my car from here. After having it for over 6 weeks I was not impressed with the condition. Now since my previous Insurance company Standard held up most of the time. I figured that Service King would give me back a nice clean car. But no they used the same inside driver's door panel and I could tell because they did not even care enough to clean the scuffs. I wanted to pick up my car and be like wow, it took forever but it looks good and feel good about my experience. Sadly that was not the case. I am very disappointed with the overall experience.

  Jen Lacy
3 years ago
I had a wonderful experience with the Wyle Service King. Every interaction was safe, and they were very courteous and informative in all of their communication. I could tell my vehicle was important to them.Being in a collision is already a little unsettling. You then mix that with coordinating a rental car and being without your vehicle. They made the experience smooth and eased my worries with constant updates. I have found the place that I will go for any future mishaps.Services: Painting, Body & Trim

  Byron Black
a year ago
SK stayed in touch and gave me the status and the current repair department my car was in while it was being repaired. Their workmanship was excellent. I highly recommend them.Services: Painting, Body & Trim, WeldingServices: Painting, Body & Trim, Welding

  Bill Thrash
7 years ago
I had a pretty bad wreck in my Mustang and the team took absolute GREAT care of me.The general manager here was very knowledgeable and continually assured me they would take great care with the car and they helped me take out my belongings from the vehicle before it was scrapped.I loved that the general manager corrected the tow truck driver regarding tow fees being paid by the insurance company and me not having to give them a check for towing to the repair facility.

  Natalie Guzman
3 years ago
We had our 2018 Silverado serviced for body repair through my insurance about a month ago , although the repairs were okay , I ended up missing a tool box kit that I kept hidden in my truck that i never take out only when I needed it and my pair of high end sunglasses .that I also only use when I needed them .I called the store manager to address my concern right away and of course nobody was available to speak to me . I called a second time and I was again told nobody can assist. It was about $400 loss for me . I am very disappointed that these items came up missing and gave me the run around every time . Definitely do not recommend and very disappointed .

  David Taylor
3 years ago
These guys are professionals. I have a Jaguar and they worked with the warranty company to get the estimate worked out and work authorized. I made an appointment to drop off the car and they told me a time and day it would be ready for pick up and it was. Paint and color is an exact match and they did exactly what they said they would. I highly recommend these guys.

  Sweetfeet41
2 years ago
Had my Honda repaired here and they made it look brand new! They kept me updated while my car was going through repairs and the customer service was outstanding! Very good folks! I would definitely recommend this place for everyone. 11/10

  Mary Jefferson
3 years ago
I had a wonderful experience using Service King, The customer support was awesome especially dealing with Kaitlyn she was very professional, she kept me informed every step of the way and I really appreciated that. They wanted everything to be perfect and I was very pleased.Services: Painting, Auto engine diagnostic, Body & TrimServices: Painting, Auto engine diagnostic, Body & Trim

  Bridget F
4 years ago
Took my car here after an accident to have a "FREE" estimate done. They will have you sign documents that are "standard" procedure. I was never having any repairs done to my vehicle, just getting an estimate for the damages done to my vehicle for insurance. If I was to get any repairs done, there were prior damages on my car that conflicted with being able to have any work done at all without paying out of my own pocket for the additional parts needed.I call to pick up my car and was told I would be responsible to pay for them to put the items they took off to give me a "FREE" estimate. Even though these items were removed to have the estimate done. So beware, it is not a free estimate. I had nothing repaired on my car but still had to pay out of pocket. And they will tell you its all in the paperwork you signed but it does not state that if you chose to not have repairs done you are responsible to pay to have the items put back on. It only states that you are responsible to pay REPAIRS AND ANY OTHER AMOUNT DUE prior to picking up your vehicle. There shouldn't have been any amount do as:A) It was a FREE estimateB) I had no repairs done on my vehicleI was charged 3 hours to put a tail light and bumper back on the vehicle that took them less than 30 mins to complete. BUT they go by a book that states how long each process takes which is a BS. While they did correct some of the time it took to do this, it still should have been free and included in the "FREE" estimate.They also damaged a piece of trim in the process and wasn't going to say anything. I had to point it out myself that it was missing. Then had to speak with the manager at the place who was being ugly towards me because I had questions regarding the time it took for them to put items back on my car. While they are going to replace the piece they broke off, I am still having to pay out of pocket for them to put items back on my car.Take your vehicle somewhere else. This place is all about how much money they can get rather than customer service. They do not care for their customers at all or the way they will treat your vehicle if you chose to not have work done here.