Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
em panchalk
3 months ago
Did not have good experience here. Communication was horrible.Jake was the person over my project. I wasn t getting calls about my date of completion getting pushed multiple times. Which impacted my work schedule. My car was there almost 3 months! I understand if dates get pushed because of delayed parts but that wasn t even the case. Then when I picked up my car and left, 15 min down the road my tire sensors started malfunctioning and I had to drive back so they could handle the situation. The manager did fill my gas tank full for the inconvenience but should not have happened. Not to mention my car interior was also not cleaned when I picked it up. Lovely front desk women though! Wouldn t recommend for car collision repairs.
G Bates
5 months ago
I have not seen customer service at this level in a long time! Haley stayed in contact with me throughout the process of vehicle repair. You're given a website to check on status. They finished before estimated date and workmanship was awesome! Glad I went there instead of dealership! Caliber also gives you a guarantee of their work! Prayerfully I won't need them again...lol...but if I do...I'll definitely go back
Bridgit Rivas
5 months ago
The whole process was great from beginning to end. Loved how much they update and communicated with me along the process. Haley was Awesome! She was very informative and really knows her job! It s never fun having to take you car in for repairs but she made the experience so much easier.Services: Steering & suspension repair, PaintingServices: Steering & suspension repair, Painting
Tj H
2 months ago
My experience with caliber was horrible! I got no communication from caliber to relay info to my insurance, or me. They held my car for 2 weeks and did nothing to it but return it dirty all on the inside, as well as they stole money out a my little nephews coin pouch, witch had $10 and 2 $15 Starbucks gift cards! Do not trust them, I would not recommend a place that does nothing to your car but steal money from a kids scooby doo pouch!
Derek Hanson
2 years ago
Someone ran a red light and messed up my fender, bumper, and alignment. Caliber Collision took care of all this and had my vehicle returned to me like New!Loved that Enterprise Rental met me up there for drop off and pickup. Makes a bad situation just a little bit better. Services: Steering & suspension repair, Painting, Body & Trim
Heather Johnson
7 months ago
Caliber Collision has been outstanding for everything they have done for us! They repaired our truck earlier this year and dealt with the insurance company on a claim. They went to bat for us to get them to pay for what was needed. Cristian at the Westgate Way location in Wylie has been excellent! He helped me with another matter this summer on a different vehicle. He was kind, helpful and very patient with me as we got photos together and got me an estimate quickly. So many businesses have forgotten how to treat customers, but not Caliber. They seem to be on a mission to make everyone feel important and heard. Their customer service is excellent! I would recommend them for any auto repair or service needs!
Ryon Gross
2 years ago
The communication throughout the process was great. We are also very happy with the quality of work. From start to finish, these guys were professional and went above and beyond to to make sure we were completely satisfied. We highly recommend Caliber Collision!Services: Painting, Body & TrimServices: Painting, Body & Trim
David Gonzalez
5 months ago
I would never recommend Caliber Collision to anyone I know (be it friends, family, or even strangers!) because of all the shops I have been to, this was the ONLY one where I have experienced theft.The repair was fine but someone stole my money that I had in the car (change valued between/around $10-$20 in addition to my invaluable coins from Paris, FR, gifted to me by a long-time friend). I am exasperated and extremely disappointed that Caliber Collision hires thieves or does not pay their employees enough that they resort to stealing clientele belongings (or both)!Also, I was expecting a cleaned vehicle as has been the case at previous shops including at this Caliber Collisions according to reviews. Back to the point at hand, however, there are thieves employed at Caliber Collision.If the car was cleaned, I would not have gone to the car was where I use my coins to pay and perhaps wouldn t have immediately noticed that the coins were stolen (thief couldn t cover his/her tracks thoroughly I guess this is where the business merits the only star I m forced to give).
Peter R
4 months ago
I came in for an estimate based upon a recommendation of my insurance company. The guy at the front was rude and basically acted like they could not repair my car. after 4 weeks my insurance still does not have the estimate. DO NOT use this company.
Elsine Wood
4 months ago
Loni greeted me with a smile and a great attitude. I was given an estimate by Haley which was close in price to others. I recommend this Caliber.
Michael Mikelangelo Heliker
5 months ago
Great service. Excellent communication. VERY professional. Our truck is 11 years old and everything got sorted out beautifully.Service: Body & TrimService: Body & Trim
Marley Rabah
9 months ago
I am an 18 yr old female and I was scared to go because I don t know anything about cars and I didn t want to get ripped off. Christian was excellent. The best experience I have ever had with a car place. I felt totally comfortable and he was so kind and professional. I will not hesitate to go if I need them again. Thank you for fixing my car.Service: Body & Trim
Lynn Kraft
6 months ago
Great service! Amazing quality and a friendly staff! They finished a week early and when I picked up my car it had been cleaned inside and out. Amazing!!
Julie Seidens
8 months ago
Using caliber for my car repairs was a delight from beginning to end. They are very professional, friendly, and do impeccable work. My car was ready before the promised completion date! I will definitely use them again for any needed repairs.Service: Body & TrimService: Body & Trim
Patrick Williams
4 months ago
You get 3 stars for being fast and having a nice waiting room. Dinged 2 Stars for unnecessary up selling. This is my opinion and for me it's the only one that counts.
Javier Trejo
4 months ago
Nice people, clean shop, got my truck back quickly, excellent paint match and shiny, my fender fits perfectly
Glenda Herrera
7 months ago
Had a good experience . The receptionist Loni has excellent customer service and she helped me with my questions in a timely manner. Brittney and Jake were also very prompt to respond and answered all questions that I had. Service was great!
Alyssa Nuno
3 years ago
I got body work done at the Caliber Collision in Wylie after a tree fell on my 2018 Nissan Altima. I picked my car up today and the interior of my car is ruined. They weren't even supposed to work on the inside of my car. They detailed it and it looks like they either used a steel wool pad or a harsh chemical cleaner. Either way it's ruined. These marks are permanent and I can't believe they gave it back in this condition.Service: Body & Trim
Precious Ukuku
11 months ago
They took care of my car within the time frame they gave, my car looks brand new and the finishings are seamless. The team was positive and kept me updated throughout. I'm really happy with the experience and outcome!!Services: Painting, Body & TrimServices: Painting, Body & Trim
Andy Cheshire
2 months ago
Great service! I was impressed from start to finish! Definitely recommend!
Lauren Matthews
4 months ago
Loni is an outstanding employee and I d recommend going to see her at this location for any auto body needs.
Fidel Moreno
a week ago
This location in Wyile was on it!! They sent plenty of notifications and updates that I didn't have to contact them!!
Brittney Hathcoat
4 months ago
Outstanding customer service from start to finish! Vehicle looks like new. Thanks
Emily Jeter
a year ago
I brought a car here in the spring of 2016 for an auto accident where i was rear-ended. Unfortunately, the major hailstorm that took out many houses and cars that year also took out my car. The shop tried to cover as many cars as they could. However, it was a storm that took many by surprise. The shop was so wonderful throughout that ordeal I brought my current car back for an accident I had this last fall. Both times, the front desk has been amazing, the body shop personnel explained things thoroughly, and the communication by all timely and continuous. I hope I don't have to use Caliber in the future. However, if I'm in need of a shop, my car will come back here.Services: Painting, Body & Trim, Welding
L Broe
a year ago
I recently used this company for my cars repairs. I have to say the customer service and professionalism I received from Hayley as my car advisor was amazing! She was so helpful and has amazing communication. I will use this company again for my repairs because of her awesome customer service!
Bel Greenhaw
2 months ago
I had the best customer service experience from Lonnie & Christian.A+
Walter Radisovich
9 months ago
Customer service was friendly and thorough. Car came back clean. Repair work was good. Car was later then expected but supply chain issues caused some delay.Service: Body & TrimService: Body & Trim
Travis Walls
a year ago
Completely satisfied with the service I received here!!! My service advisor Hayley definitely went above and beyond to make sure my car was in and out in a timely manner! Would recommend her and this branch of Calibar collision to everyone!Services: Electrical, Air conditioningServices: Electrical, Air conditioning
Juan Najarro
a year ago
Cristian took really good care of us. Detail explanation of all the needed repairs as well provided status of timing during the process. Highly recommend taking your vehicle to the Wylie location and asking for Cristian.Services: Painting, Body & TrimServices: Painting, Body & Trim
Nancy Najarro
a year ago
The team at the Wylie site, did an amazing job on my car. There was constant communication on the status of the repairs. Cristian provided excellent customer service.Services: Painting, Body & TrimServices: Painting, Body & Trim