Southwest Automotive Wichita Falls

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matt Olaya
6 months ago
On one hand I don't want to write this review, because that means more people will discover one of the best kept automotive repair secrets in town, and I might not be able to get in and out so fast the next time I need to get one of my cars fixed ...But on the other hand, Jason and his team deserve it.The process of finding a good place to fix your car is the worst ...But thanks to SWA I never have to go through that again. They're tremendously knowledgeable, honest, and fast.Do yourself (and your car) a huge favor and make this place your go-to for repairs.

  Jesse Garza
2 months ago
Great work on all my vehicles and a good reasonable price. And they have an awesome staff..I recommend there service to everyone, there honest and reliable...

  Steve Martin
5 months ago
Outstanding service. The staff is polite and helpful and mechanics give you a complete and honest assessment. No un-needed costly repairs.

  Patty Gilmore
7 months ago
I love the people at Southwest Automotive! Shawna is always friendly and works on getting you in as soon as possible. Her husband is a great mechanic and always explains things to me so I understand without feeling stupid.

  Adrian&Inn Liew
a year ago
Had to put in a review as I really appreciated their service. First visit, and they are really friendly and competent folks. Had issues with my Honda van, they diagnosed the problems and fixed it, now it runs so smoothly and I am happy as a clam. Thank you Jason, Shawna and team, appreciate the work and service y'all!Service: BrakesService: Brakes

  Dwayne McKee
a year ago
I have used them a number times over they years. The work is always completed with the highest quality. They do not perform services that are not needed. As an example, I recently had my vehicle in to get an oil leak repaired and ask that they check the struts. They resolved the oil leak and called to tell me that the struts were not leaking or locked up. Jason said he did not think it would worth the cost to replace them as it may appreciably improve the ride. Most places would have just changed them out without hesitation since I mention I wanted them looked at. This not the first time I have had that experience.Service: Auto maintenance

  Jesse Hudec
6 months ago
Great place to take your vehicle. New or old. They work too get you the right solution. Highly recommend.

  Mitchell Hanafin
a year ago
I called regarding a quote. I was told I d get a call back, I never got the call back. I proceeded to reach out a week later and was told a whopping $7000 for a 2010 Charger. I get it parts are expensive, but $7000. Every other shop in town has been half that. I m not here to complain about price though, cause you get what you pay for . I m here to voice my optinon on the Customer service skills.1. I was told I d be called back and never recieved a call back.2. The lady told me it would be $7000 and she didn t know exactly why, transmisson is $4500, labor $800 towing and programming $350. Doesn t add up to $7000.3. The knowledge of the lady I spoke to was very little, she didn t know if my car even needed to be programmed or anything else. It was I don t know what it ll need, but it may need to be towed to the dealer and programmed and all else. She was no help.I ll end up talking to another mechanic, preferably one who knows what they re doing & talking about.After Review:Owner reached out to me and called, he broke down the prices, made sense of it all. I appreciate the time taken to fill me in on that information.

  Preston Sonntag
2 years ago
Only dropped my car off so far, so I'll update this after service is done.Receptionist was very friendly and said I could drop my car off the same day and they'll look at it. Other shops I talked to said at least 4 days to 3 weeks just to look at it for ac repair.Update: so car was dropped off about 730am Thursday. By 10am, they had diagnosed the problem, called me to inform me and get my consent to continue repairs with his quote as well as an addition small repair I asked for. By Friday 830am, my car was fixed and ready to go. Incredible. Quote was exact, everyone was professional and clean. I will definitely come back to this shop in the future

  Ian Bentley
3 years ago
Great family owned business! Very easy to work with, diagnosis was straight to the point when the issues were found. Complete rear end rebuild, brakes and turned rotors, done in a very reasonable time frame, explanation of work completed. They got my business for car and truck related issues!

  Mark Schaffer
2 years ago
Fast professional work, great turn-around time, and fair pricing for the work done. Staff were very pleasant and helpful. Highly recommend - they fixed our GMC Acadia right up!

  Doug Tritton
2 years ago
Don t need a lot of auto repairs so I didn t know where to go. First one said they were booked for the next 3 weeks.Called SW. Very friendly and asked the right questions. Told me to bring my Hummer in and they would fix it. 2 hours later called and explained what they had done to solve my problem.When I picked it up the mechanic told me the details on parts used and told me to return if any problems.Courteous and I believe honest people.Service: Air & cabin filter replacement

  Jeremy Bodine
3 years ago
I have been coming to this repair shop for a while now. I can always count on them to provide with good service at a fair price. They have always been on time with my vehicle as well. I also like that they do the job right and use top quality components. I have and will continue to come back here for my vehicle service needs.One gripe, I just about pass this place every time. It's tucked back behind the other buildings and the sign is not prominent.Services: General repairs & maintenance, Electrical, Engine repair

  david Nic
2 years ago
Had to have my car towed as we were traveling through Wichita Falls. Jason and Shauna do an honest business. Jason did have to order a part out of Lubbock and since we were in the middle of an ice storm I wasn't sure when he would get the part. Jason went an hour away to go get the part plus dealing with the icy roads. He got it put in and since I had no transportation to get back to his shop in very cold and wintry temperatures he came and picked me up.God Bless Southwest Auto.Revelation 14:6-12

  Don Nester
4 years ago
I took my Van into SW and Danny found the problem (Rats) fixed it as well as another wiring problem I had not even mentioned and I got my van back in a couple of days and at a reasonable price! Try them! Give them your business! I ll bet you ll be happy!

  Robert Newman
6 years ago
My son's truck had 79000 miles on it. We believed the breaks needed to be changed. They could have taken advantage of us but found the roters just needed to be turned and this fixed the problem. Very much appreciate their work and honesty. Thank you guys

  Matthew Boyle
7 years ago
Great service on multiple occasions, this past visit I had hesitation on acceleration and a check engine light on. My vehicle, was seen, diagnosed and fixed in the same day for a reasonable rate. Thanks Southwest Auto !

  Noguarde (Noguarde)
7 years ago
Super helpful and nice. Dealership told me that all kinds of things were leaking on my car probably costing $2,000+. Took it here for a second opinion, fixed simple gasket leak for $150.

  Sean Terry
4 years ago
Danny at Southwest is the best!! Extremely good at what he does and charges a very fair price ! I won t take my vehicle to anyone else ! If I could give 10 stars I would .

  Marc Newell
11 years ago
I have had great services. My car is always ready in one day. Very good people. I will tell everyone to come here.

  CirJohn
8 years ago
The owner said my vehicle needed an entire new engine and it would cost $3600. A few weeks later he said the cost was $4600 with no explanation why.I took my vehicle to another mechanic who said all I needed was a radiator and a couple heads replaced for $1800-$2400 depending on how bad the heads were.Southwest Automotive tried to rip me off and wasn't even subtle about it.

  Lynn Froetschner
5 years ago
Made an appt a week out, showed up 30min early and was told they re we re nine cars ahead of me and he wouldn t be able to get to me that day. Went to Mr. Macs Automotive instead. Got me in same day and performed a free inspection. Wish zero stars was an option.

  Peggy Foster
7 months ago
Got my car fixed as good as they could.

  Jacob Bachert
4 years ago
Horrible customer service. As soon as I walked into the store, I was greeted with an eye roll by a man with a stick so far up his bum I could see it in his throat. Please work on treating your customers like human beings.

  Rick Clonce
4 years ago
Very professional and precise, they have a very high level of knowledge. I would highly recommend them over going to a dealership for your repairs.

  Reba Williams
a year ago
Great! Fast. AC problem fixed that day! Very reasonable price.

  Audrey Ridlehuber
a year ago
Just got off the phone. Owner very rude, terrible attitude.

  Brian Miller
11 years ago
I am always pleased and appreciate how to try to work me in and get me back on the road. Thank you for the Great service.

  Bob Hance
3 years ago
This place is very deserving of the best in reviews. They know their business and are very fair to the customer in every way.

  Terry Walser
11 months ago
Very professional and knowledgeable