Foundation Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mary M
2 months ago
Dropped my car off at this place November 3, 2023 and picked it up December 22, 2023. It had 18 thousand dollars of hail damage. When I finally picked up the car, the paint job was horrible. It looked like the skin of an orange, bumpy and not smooth at all. When I opened my car door I noticed my driver side window tint was scratched in three different places. I brought it to their attention, They said they would fix it but I didn t take it back to them to fix since they are the reason it was messed. Took it else where. Of course. My husband mentioned the horrible paint job also. For having the car that long with plenty of time to get everything perfect on it and the cost to be over $18,000. You would think that it would be in perfect condition. I noticed a hail ding on my driver side door that was not fixed, the inside of my car had white powder all over it, instead of them cleaning it they just left it. I do not recommend this place and will never use them again.

  Denzel Irizarry
4 months ago
My vehicle was damaged by the hail. I brought it in and Schae got my estimate done quick and efficiently. She kept up constant communication throughout the whole process and made sure my vehicle was properly fixed and back to me as soon as possible

  Don I.E
2 months ago
Took my SUV in last month , was not satisfied at all with their service. They managed to fix the basics but the driver's door which had some wind damages, the latter were still showing. And when I tried to talk to them, they were like"Oh, there's nothing I can do about it". Door still not straight, it's still bent. Got mad and decided to drive off

  DARRYL WOOD
5 months ago
I can t speak highly enough of the service I received at foundation body shop. A persistent rattle in my car led me to their doorstep, where Ralph and the team showcased unparalleled professionalism. Ralph went above and beyond meticulously inspecting, and even removing parts of the interior to pinpoint and fix the issue - A loose plastic tube. In a gesture that speaks volumes of their integrity, I wasn t even charged a dime for this service. It was all resolved with a firm handshake. Foundation body shop has earned my upmost respect and loyalty. Their customer - centric approach is a breath of fresh air.Service: Body & Trim

  David Gibson
6 months ago
Took our Mercedes in for a estimate on a big ole scratch in the right rear quarter. They took it back and repaired buffed it out free of charge! And washed the car too! You can't beat service like that! I waited just 30 mins. Best place in Wichita Falls, as far as I'm concerned.

  Misty Nash
6 months ago
Do not take your vehicle here !! They illegally cashed a three party check that was not signed by us without consent and they never had our car in their possession ! Allstate tried contacting them and got hung up on several times before finally getting through ! It took them over a month to refund the money to insurance so that I could get my car fixed by another shop ! They are some crooks ! And to piggyback off your response you DID NOT follow instructions from insurance..Allstate did not instruct you to cash a three party check without our REQUIRED signature.. and you failed to return stolen money for over a month! You can try to sugar coat the illegal actions , but you know it was wrong !

  JordanJC
9 months ago
Great customer service! Very helpful! I was starting a new job and about to move to Dallas when my car got hit WORST TIMING EVER! But, Foundation worked with me and got the parts ordered quickly and got my car put together in such a timely manner to have me ready to move to Dallas! Thank you Foundation Collision Center!

  Matthew Ray
2 years ago
Really like the people who work here! Disappointed that status updates are not provided (it can go months if you do not check in). Team did great repairing and installing parts after we had a minor scratch from a vehicle backing up at a low speed.Unfortunately, a part was on back order. As we were paying out of pocket for our rental and awaiting insurance reimbursement, after the third time delivery dates were pushed back we asked what our options were. We were offered to take back the vehicle while we wait on the non-essential part to arrive.As we get close to a year of waiting, there are no updates. It has become a part-time job trying to figure out when we can complete our repairs. In the 8 months, not one time has anyone contacted me for an update. As of now, I am being told they have no ETA for my part.I hate leaving a poor review (I ve waited 8 months with high hopes), but we have $2500 worth of rental reimbursements left in limbo that we cannot access to pay our bills.I would advise you to find a business that advocates for you and your family.Services: Painting, Body & Trim

  Stefanny L Bynum-Fuentes
3 years ago
If you want to have your car in the body shop for about 2 months this is the place for you. Literally gave my car away about 2 months and kept getting excuses to when I will get it back. In the beginning I had to get something out of my car that was mandatory at work and they had no idea where my car was. I got a phone call 15 minutes later saying that another shop had taken it. They had no idea where my car was!!!!!!!! No paper trail. Nothing. Then I kept calling to get progress report and they never returned my call until the guy that was taking care of my car dropped and left and they hired Luis who btw is awesome. He has returned my calls to let me know what is going on but every time the shop had an excuse to why I couldn t get my car back. I haven t gotten my car yet but when I take a look at it I will write another review. But they really do take a long time.

  Gianna Webber
3 years ago
Pam was so very nice and courteous. My car was repaired from a collision in a timely manner, and they made communication with the insurance company a priority. My car looked brand new and I couldn t be happier with the service!Service: Body & TrimService: Body & Trim

  Angel Lopez
5 years ago
Took my 2018 X5 to the shop after someone hit it while parked. Small front bumper issue turned into a nightmare. Dropped the vehicle on January 18, 2019 with 8,200 miles and it was not ready until after March 6, 2019. First, communication with these individuals is very hard, is like pulling teeth. I had to call multiple times to check on the status of the vehicle. During the 2nd week of February, I was called because Patterson BMW a shop certified for BMW services couldn t fix the programming issue on my front sensor because not only, they didn t know what they were doing, they didn t have a machine necessary to fix the issue. A BMW shop that advertises as a certified BMW shop. I was told that my vehicle would have to the tow to another BMW shop nearby. On February 8th I was called by my insurance telling me that they weren t going to extend my rental car due to the fact that they allowed Patterson BMW shop enough time to fix the issue. While Patterson provided me a rental, I had to call many times on February to get them to do so. At the same time, I was guaranteed that the car will be fix and taken to a shop that can make the repairs. During my conversation on February 8th @ 554pm I was TOLD by the manager that my car would be tow to the other shop. Well he lied to me, they drove the vehicle to OKC and back without my CONSENT. A very disrespectful and immoral act. Jackie BMW had to do everything again because the failed to properly diagnose the issues . After over 6,000 additional dollars the insurance had to spend on the vehicle on March 7th, I went to pick up my vehicle and my vehicle had over 8,600 miles on it and just 1/4 of gas when I dropped it with 3/4. I inquired to the manager as to why the vehicle was driven when he told me that he was going to tow it and they didn t have my consent to drive it. His response was the he miss spoke and that I could ve taken there. Mind you that they collected my deductible and checks to fix the vehicle on its entirety. He was very rude and, in a way, very disrespectful, I never authorized my vehicle to be driven to OKC nor they couldn t provide me with anything that indicated so. Think before you take your vehicle there. They are very money hungry and have a very bad business model. I do not recommend them.

  Coleen Hill
6 years ago
We told our sales rep what our credit was they ran my credit 23 times. And then told us that they needed more money.. So we were in a car for over a month.. We just returned the vehicle and now we are without a car and out the money we gave them.... The finance manager and the sales rep knew our situation.. But this is ridiculous... So now we are without a vehicle and waiting for Patterson to return our money. .save yourself a trip... Go somewhere else... This dealership is a no go

  Texas
5 years ago
took 2016 dodge ram in for minor recall, oil change, inspection, license plate lights went out, bumper sensors going off (recall items) took it in they kept it 3 days what should of been a one day job. picked it up friday afternoon only to discover saturday no inspection, license plate lights still out and bumper sensors still going off. they charged me $600. i wonder now did they even change the oil? took truck back this morning, as usual no word on truck this afternoon so i called at 5:45 pm to find out status. as usual it took me 45 minutes to get somebody on the phone (sometimes takes up to an hour) and the service manager had no clue on status of my truck. he said "i'll call u by 9 am and let u know the status." i said, fine if not ready i'll pick it up and take it to a dealer than can fix it. going on 5 days to fix minor stuff on a truck in great condition with 45,000 miles. truck is sold to friend. i'll not be buying a truck from patterson to replace it.

  Clay Stockton
2 years ago
Run for the hills!! DO NOT EVER use this shop for repairs. The technicians are incompetent and the entire team just doesn't care. I felt like I was putting them out when I asked them to repair something that was previously discussed. I mean the absolute worst customer service in Wichita Falls!Service: Body & TrimService: Body & Trim

  Tracey Freeman-Eddins
a year ago
The receptionist is very friendly. Even though my car was totaled, they were very accommodating. Answered all my questions and allowed me to access my vehicle with no problems

  Aaron G
5 years ago
Professional & courteous staff. I can't hardly believe the 2 negative views on here?? I know ANY bodyshop has to follow rules set-forth by various insurance companies. So in some instances, ANY body shop is limited in some capacities. Just take this into consideration & talk to YOUR insurance company be you take your vehicle ANYWHERE. Finally, an insurance company CAN NOT make you go to a certain shop. It's your legal right to go to any bodyshop for repairs you feel comfortable with...

  Diana Collins
5 years ago
They were very Cooperative and pleasant. The recognition got the estimate done quickly. He took the time to explain everything to me. I was very pleased with the personal service and attitudes they Demo strated.

  Megan Davis
3 years ago
I can not review repair work because our vehicle was totalled by hail damage but the staff was amazing. From the first phone call, to the last, everyone was so kind and helpful.

  Cyndie Rodgers
3 years ago
These guys are just awesome! So nice and courteous. We have had 1 truck in from an accident,and, yesterday they just put some awesome decals on my truck!

  Nayna Torres
4 years ago
Tim and Pam are awesome! They always take really good care of me when I need something done on my vehicle. Highly recommend!

  Kim Wiseman
4 years ago
My brand new vehicle was hit just days after after purchasing. Patterson's made sure repairs were perfect down to the last detail.

  Shane Birch
4 years ago
Shop is very fair and professional Kaine helped me out after another shop over estimated my repairs. Don t hesitate to use this shop they take pride in their work and are very fair.

  Heather Curtis
4 years ago
Its was very nice.Customer service was great.Nick did a great job explaining my issues and Pam the lady at the front desk couldn't be any more sweeter.

  Jeremy Daniels
9 months ago
You go ask for Ralph. They will take care of u. Good people and excellent service.Service: Body & TrimService: Body & Trim

  Maria Angel
3 years ago
They repaired my car in a timely manner and they were very good about keeping my insurance updated

  no thanks
5 years ago
Used them twice for repairs. Very honest about costs and fixed my vehicle in a timely manner.

  RJ Lucario
a month ago
Always generous and kind.

  HOHX3
3 years ago
I called for an estimate and they would not do it unless I gave them the insurance estimate. Why would anyone trust a company that ca't just give you an estimate?

  Krista L
10 months ago
They are always so helpful and have the best body guys

  Destiny Chijioke
3 years ago
They do detailed and very neat job but the price is also not cheap