AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Harold Langlois
4 months ago
I prefer Auto Zone over other brand auto parts. Plus I use to be an Auto Zoner. This auto zone is one of the best stores I have done business with. Personnel are always friendly and helpful. Great customer service.

  Shana Briones
3 months ago
Excellent customer service!! They went above and beyond Saturday evening.

  Jarrod
a year ago
Called today to reserve and purchase a battery for my car. All members at this store were professional, knowledgeable, and assisted me with changing out the battery before I even stepped out the door! That is amazing, top-notch customer service! Good job Autozone!

  Shoonu Lacey
10 months ago
Super friendly and helpful! I sat in the vehicle with my 3 dogs while my husband shopped and they brought dog treats out to them!!! Dog friendly people are the best!!!

  Diego Cruz
2 years ago
Yesterday, I found out I needed a new battery for my vehicle as I went to start my car, and all I hear is the dreaded *click click click.* After getting a jump, I drove to this Autozone and explained what I needed. The parts manager (wish I remembered his name) explained their options and pricing and didn t make me feel rushed at all. After the transaction, one of the employees went outside and swapped the old battery with a new one and was very expedient in doing so. The overall experience was overwhelmingly pleasant, with amazing customer service. This entire process was speedy too, as I was in and out of the store in 15 minutes. Great job at this Autozone location, I ve never had a negative experience at this location ever, and will keep coming back for my vehicle s needs.

  Adam W
7 months ago
I will always shop at Autozone, unless they don t have what I need and it is in stock elsewhere. Aside from that I will even order ahead from there. You can t beat a lifetime warranty!

  Sara Speck
3 years ago
This place was clean and well stocked. I was greeted when I walked in but wasn't paid attention to after that, until I walked up to the counter to pay. I felt rushed, and when I tried to greet my cashier he quickly told me about some deal to add to my purchase (this deal had nothing to do with what I needed). When I turned it down he seemed annoyed with me. I won't be back. I prefer O'Reilly's.

  Katie Joy Irwin
a year ago
The gentlemen at Autozone took great care of me and my car today! Even on Labour Day, they helped me get the parts I needed and loaned my friend the tools to do the repair so I could get back on the road and home safely. Thank you!

  Kimberly Moll
2 years ago
The guys at AutoZone are always really friendly and ready to help. I don't go to O'Reilly's or Tanya's other auto parts stores AutoZone is where I go because if they don't have it they will find it and they will bring it to their store like I said always ready to help...

  Sarah G
2 years ago
High end service and friendly staff. After accidentally going to O reilly right near this location (which turned out to be a bad experience) I made my way to Autozone. Darwin was so great and friendly. Despite knowing I wanted a new battery he checked my current battery to be sure it was the issue. It was in fact the problem. He installed the battery for me which in this Texas heat was not kind to him but he never complained and got it done. He was personable and friendly. Highly recommend seeing Darwin and the rest of the staff at Autozone off Sheppard access road.

  Wafflezz
3 years ago
Darwin and Alex were such a great help. They were very genuine and fixed our car in perfect timing. Very compassionate people. Highly recommended. Thank you so much for your help!!!

  Shane Barnard
3 years ago
Just broke down outside of Wichita Falls, on our way home back to Dallas. Called Autozone to see if they had the part I needed. Alex came out and picked me up, took me back to Autozone, then back to my vehicle. He stayed with me and assisted with the repair! I tried several times to pay him, and he refused! What an outstanding person! Thank you again Alex! Thank you Autozone for hiring great employees! Alex at store #5883

  Ben
a year ago
Great service every time I go here. Today I experienced exceptional service by Dorwin, helping me with my batteries. Thank you!

  Chris Ruiz
3 years ago
These guys were awesome! They took the core charge off the battery when I bought it and they let me use the cart and tools and the lavatory to wash up. Real stand up guys. In my original review I meant car batteries in general are too expensive. No fault of autozones!

  Brynnalyn DuBois
a year ago
Quentin was absolutely wonderful. Knowledgeable and helped us with discounts. Really great experience.

  Mary Elizabeth
2 years ago
I was having an issue with my tail lights. They not only removed the bulbs for me but they replaced them as well. Always friendly an a clean store

  Adrian Krause (AdiJr)
a year ago
Very friendly employeesHelped with changing the battery of my car without extra chargeSadly the battery was over 200$ though which is insane considering it's a small battery for my mustang

  Tom Bradley
3 years ago
We broke down in the middle of what is a miserable drive under the best of circumstances. Late at night and miles from anywhere.Auto Zone was the only place we found open and Alex was all over it. When our plans B and C for resolving the 9 miles to the store, Alex didn t hesitate to come out and help us get squared away and back on the road.Not in his job description and legendary customer service by any measure.

  Erica Persaud
6 years ago
Purchased wrong item. Item purchased had the same type of packaging I needed but wording was not the same. Wanted exchange for correct item.Mr. Dorwin was handeling the request, but in the middle of our transaction a co worker, who later was the manager abruptly grabbed the purchased item and shook and took off its cap and examined the item. I asked him, " why did he do that and was it to see if it was used and he said, yes! I told him that was rude and then he said im the manager I can do what I want! To which, I stated for him to wait, while I retrieved another purchased product from my vehicle that was not going to be a part of the transaction , but now it would be a part of a full refund.The lesson here is that Mr.Dustin T., as manager can inspect the store's returned product(s) for exchanges all day long without dispute but the manner in which he conducts his duties can be disputed. He could have stated who he was and use moment to train if need be his co worker and me the customer by walking us through the procedure, in this way I might have readily accepted his actions and received the product I needed and kept my other purchase.But, then it would not have been enough because then he chastised me for not returning to the original store instead of his, to which I explained that his location was closer to my destination. Imagine that! Well that attitude is why I've been marking brig and mortar businesses off my shopping list, because of rude and intrusive employees like this one.

  Dave Saville
10 years ago
The guys at AutoZone near Sheppard AFB are the best of any retail/service store of any category anywhere in Wichita Falls Area. Better than any business selling anything... certainly the best car parts store in the area. Tonight I needed a battery and when I was done purchasing it, it was already INSTALLED FOR ME. They are most helpful and encouraging business in the area. They don't make me feel stupid for not knowing everything they do about car repairs. I drive out of my way to bring my business to them. They are THAT GOOD!

  Judy Ovington
a year ago
My thanks to the kind gentleman who installed my battery and got me on my way.They are always helpful.

  Peggy Jackson
3 years ago
I bought a part at Oreillys and it was the wrong part. I called Auto Zone asked about the part. They told me there was only one part it could be. I bought it and it was the wrong part also. I took it back and got another part this time the right one. Whoever pulled the part didnt check to see if it matches the computer. Yes there was only one part that fit it. If I didnt have to drive over an hour to get the part both times. I would of rated them better.

  Titus Woodard
3 years ago
Great customer service, came over after receiving rejected service at O'Reilly. This one act of concern from your employees at this location causes me to be a customer for life. Thanks

  Texoma Drone Solutions LLC
a year ago
Extremely helpful and knowledgeable staff! They know their stuff and go out of their way to help.

  Levi Strayhorn
3 years ago
Everytime I need something done AutoZone is the best place for me because 9/10 times they have what I'm looking for, last week I replaced the air filter on my truck and the guys there were a big help!

  Jennifer Gilbert
2 years ago
They always know exactly what I need and help me constantly with any little thing. They always ask if I need help and will come over if I look stumped lol

  M. L.
4 years ago
After watching one sales associate on the phone reading the current sales flyer to a customer from the time I walked in to the time I was ready to check out (3.5 min) and the other guy was moving his lips 300% more then he was moving his fingers, I had to drop my purchase and walk out. Go next door to O riley's instead.

  linda walker
a year ago
Best place where I buy my parts. Guys are very nice and helpful

  Nicki Stratton
3 years ago
Awesome staff! Very very friendly and helpful. Also very knowledgeable. I will definitely be back!

  Rick Siegrist
2 years ago
Dropped by when my battery started failing half way in to a 1000 mile road trip. Very helpful.