O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Justin Edwards
a month ago
This is a great O'Reilly location with friendly staff and stocked shelves. They keep the store fairly clean and the bathrooms clean and tend very well to customers. The store is easily visible from the road and easily accessible from the road. Plenty of parking and accessible parking and entry. They maintain a good stock of automotive parts and have the knowledge you need in order to figure out what you want to get while you're there. If they don't have it they can get it fairly quickly and I would definitely recommend using this location.

  Brandi Harbin-Rose
3 months ago
I wish zero stars were an option! Got a battery here no more than 6 months ago and now it won t start my car. They said the voltage was fine, it didn t matter about the amperage. This battery is still under warranty. They were arguing with a 35 year mechanic! Don t waste your time, go to a different story. Another location simply looked at the battery and switched it out. Guess what! It works!

  Veronica Rodriguez
2 weeks ago
I WISH ZERO STARS WAS AN OPTION, WE WENT IN THERE TODAY TO SWAP OUT OUR BATTERY WHICH WAS STILL UNDER WARRANTY, GOT BATTERY CHECKED AND THEY SAID IT WAS NO GOOD, PAID $260 FOR NEW BATTERY AND SAID TO BRING BACK OLD BATTERY TO THEN GET OUR MONEY BACK. PAID A PROFESSIONAL TO INSTALL BATTERY TO THEN GO BACK TO THE STORE AND HAVE THEM TELL US THAT THE BATTERY WAS STILL GOOD, THAT THERE WAS NOTHING WRONG WITH IT! MAKE THAT MAKE SENSE!! JESSE AND SOME OTHER LADY.. THE ASSISTANT MANAGER I GUESS? WERE NOT NICE AT ALL! THE SWEET LADY THAT HELPED US, I THINK HER NAME WAS TEANNA, I THINK SHE WAS NEW! SHE WAS TRYING HER BEST TO HELP US AND I COULD TELL SHE FELT VERY UNCOMFORTABLE AND NEARLY WANTED TO CRY WITH HOW JESSE AND THE OTHER LADY WERE TALKING TO HER. THE LADY WAS SHOWING HER HOW TO DO THINGS ON THE COMPUTER NOT HAVING ANY TYPE OF PATIENCE WITH HER, WOULD TAKE DEEP BREATHS WHEN SHE WOULD MESS UP AND WOULD TAP ON THE SCREEN REALLY HARD TO SHOW HER WHERE TO CLICK. I FELT REALLY BAD FOR TEANNA, NO NEW EMPLOYEE OR ANY EMPLOYEE SHOULD BE TREATED THAT WAY!!! INSTEAD OF HELPING HER AND TEACHING HER, PUTTING HER DOWN IS UNACCEPTABLE!!! WONT HE GOING BACK TO THAT PLACE THATS FOR SURE!!

  Roxana Scott
6 months ago
After a high price quote from a big tire shop to replace the tail lamp that got damaged from a blown tire, I decide to have it done by my husband. He called the store and got Jerry on the phone. He was able to order the parts and have it brought to his store same day at a low cost. Jerry was extremely helpful, professional and patient with my husband and gave us the right customer service. Thank you Jerry for your help.

  Michael Morton
2 months ago
Bought torque converter that was bad didn't know put transmission in multiple times trying to figure it out found out torque converter was bad had to buy another one couldn't wait on new one to show up two days later needing vehicle asap would not refund me my money even under warranty

  Hector Torres
3 months ago
They are the best, they have always taken care of me very well all the time. Thank you all God bless you

  Bear Thorn (Bearthorn)
11 months ago
Jerry, the Assistant Manager just went out of his way to help me buy the correct substitute oil filter for my John Deere Tractor; So I'm going out of my way to leave him a 5 Star Review! You Gotta Love Country Texas Folk!!!!

  StickyIcky 405
8 months ago
Hands down the best customer service experience I have ever had! Thank you Carter, Megan, and Evan for all your help! Would and will come back!!

  ShelbyGrace Vlogs
11 months ago
never in my life have i ever been to an orileys where they couldn t explain to you what a scan means. the kid and old lady have no clue what their doing the customer knew more than them! id rather drive 30 minutes away to get a simple scan so at the very least i will be told what is wrong. with my car instead of being told i don t know let me look it up . unprofessional and inexperienced.

  Jeremy Dolezalek
a year ago
My wife went here this morning on her way to McKinney because her battery was dead on her VW Jetta. They refused to change it for her saying that it takes a special battery with a different type of acid and that a dealer needed to do it because the computer would have to be reset. I looked it up and both are false. The only thing that needs reset is the clock. I see how you treat our women by chancing them being stranded in 10 degree weather.

  Tommy P
a year ago
These guys do their best to help but fall short once in a while. The manager needs some people skills but, learning about car part should be a good place for Mr. T to start.

  James Crow
a year ago
Girl service helper did not know how to change a car battery. Had to change the battery ourselves but we were able to get back with the road. Thank you

  Ashley Lowery
2 years ago
So thankful for your employee, not sure of his name unfortunately. Traveling for Thanksgiving from Oklahoma, my headlight went out, being an hour away from my destination I was pretty worried. I know absolutely nothing about cars and wouldn't know the first place to start to change a headlight. I asked your employee if he would mind changing it for me, he seemed a little hesitant but he agreed to at least try. Which I am so thankful for. O'Reilly's needs more employees like him! I doubt this will reach him but thank you again!

  Russ Young
2 years ago
I recommend going to the Van Alstyne store to get your rotors turned. I brought one in to Whitewright and it was obvious they didn t want to do the work. They did it anyway but it was a lot like asking my kids to mow the lawn. Went to the VA store for the other 3 and it was a completely different and better experience.

  Ronnie Hayes
a year ago
Very clean store. The customer service was great. The lady that helped me was very nice and courteous.

  Tony mcadams
11 months ago
Usually have what ya need or can have it within the day or so. The workers are helpful and friendly

  Corey Sargent
2 years ago
Man the dude just in there was so cool he came out and diagnosed my Megalodon Prius and offered to do whatever he could to help me. Super cool dude!

  MA TexasGardenGal Neighbors
2 years ago
Needed diesel truck batteries. Had in stock. Very friendly and helpful lady. Very knowledgeable!

  Jonathan Morrison
2 years ago
The staff are some of the nicest people. They actually care about what they do and will help every way they possibly can.Thank yall so much!!!

  Rebecca Hendricks
3 years ago
Amazing service and extremely helpful. I was having issues with my battery and the tested it and installed it. Perfect experience.

  Kennth Johnson
a year ago
This location was in whitewrightGood locationFriendly and helpful employeesWill go back there

  jd dr.jkindle
2 years ago
Sales technician was very thoughtful and honest with vehicle diagnosis.

  Rachel
2 years ago
Good clean store. Friendly people that work there and know what they are doing.

  Tristyn Mazzola
a year ago
Good people who know their stuff about cars, that's for sure

  Devin Booth
2 years ago
Thank you Gabby and Brandon for helping us get this problem solved for my brother! You guys are awesome!

  rex meckle
a year ago
The staff in Whitewright is always so helpful

  Shelley Freeman
a year ago
They go above and beyond to help you out.

  R Lan
a year ago
High priced option for parts, some are poor quality.

  Tony Owen
2 years ago
Young men working here would be totally lost without their computers...

  Everette Musser
3 years ago
Quick and friendly. Good job guy's.