O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Zachary Mitchell
3 months ago
Worst experience of my LIFE. There is an older blonde lady that works there with glasses that is a manger who is the RUDEST person I ve ever met in my life. She is absolutely rude to everyone she comes in contact with and should not be employed there or anywhere else that involves customer service. O reilly s will never receive my business again, I came in at 6:00 P.M. with engine problems and just needed my engine light checked to see what s wrong with my car and she wouldn t listen to anything I had to say. As soon as I walked in the door. This manager said, OH, NO! We are CLOSED! You have to leave now! , at 6:00?, your doors were open and nothing says your closed? , I said. Followed by her rudely replying, it s says right there on the door, you have to leave now! I needed helped and she turned me away.As long as this lady is an employee at the store I would gladly drive 30 minutes further to somewhere who actually cares about the companies customers. Please FIRE this person.

  Mae Nichols
3 months ago
Our engine light came on while we were traveling so we pulled into O'Reilly. They put the computer thing on our truck, found out what was needed, bought it, easy change out and off we went. Great guys at this location...!

  Dylan Zenker
3 weeks ago
This is probably the worst O Reillys in the country. Everyone I know just goes to Gainesville or Sherman instead even in emergencies. The managers are rude and the employees are super stressed out constantly.

  Joan Boggs
6 months ago
I phoned in to asked if they had a part. They did but I couldn't get there until the next day. The salesperson, a lady, had kept my information and immediately knew what I needed. Best service I've had at an auto parts store

  Joshua Cheney
9 months ago
Wow! This location never ceases to amaze me, I didn't know that stores like this still existed! There is not a part in the store or one that they can order that the crew or manager don't have knowledge on. They are always very friendly, knowledgeable and to the point. To often in life individuals can't tell the difference between so.eone who is straight and to the point or rude. I love this store and they people in there.if I ever have a issue again I'll always go to this store no auto zone or another store in general. With the knowledge and experience this store that comes from Ash, Charlie and Lary as well as all of the other staff has there no place better. Great job the manager and his staff!

  Azznbad
7 months ago
Went in and had them look up a specialty part and we found it after digging in the computer for a while but had no one to resuface brake rotors. Overall it's a good store

  Chris Sims
7 months ago
Stood in line waiting to get my battery tested for 12 minutes. I was told by the old man I'd have to wait until every last customer left and they kept coming in and one customer said " don't you want to check his battery?" He said no I have to help all the in store customers first. There were multiple cashiers. Drove to auto zone and they helped me out immediately.

  Gracie Cavin
a year ago
Came in to get a new windshield wiper after my right one of the two pack i had bought on 10-1-22 had broke and flown off. Larry was great! He came out and looked at the broken part and helped me to find the right one i needed and even offered a warranty for it after seeing how it broke on my vehicle. Ash on the other hand was opposite, after Larry asked him how to do a warranty on it since i only needed the one wiper and they only had the two pack for my car. He chimed in on Larry and I s conversation to ask did we install them or you I respectfully informed him that my father had installed them for me, but that the installation was not the issue. He continued with how is that my fault and why should i have to pay for them in a very rude manner. After explaining that the right wiper broke in the middle so it wasn t the install and that the left wiper was also STILL intact so again not the install he laughed and said okay . Larry checked me out very quickly so i was finally able to leave. I felt so uncomfortable and belittled that i didn t ask for them to install them even though it was pouring rain outside. I thought maybe i was overreacting and that maybe he was having a bad day, until i read some of the reviews about the business where there were multiple complaints about how he treated customers, and especially women. I will not be bringing my business there again and definitely recommend bring a male figure in with you if you re a female customer.

  tim kemp
a year ago
Phone call was great but getting waited on isn t much. Guessing they don t wait on older people. Usually good but stood there while they walk past with no offer to help someone else comes in and bang their great customer service. Headed to Gville.

  Jeremy Robinson
4 years ago
Everytime I visit this location I'm greeted with a smile. Employees are knowledgeable and helpful, sometimes it gets busy and there is a little wait.Always have my oil change fluids and filters. Very simple store, and they treat you like family. I will always shop at O'Reilly Auto Parts versus the other chains for this reason.Thanks for making me feel this way, you go above and beyond in your daily operations to make me feel like a valued customer. And it shows!

  Bobby Poe
7 months ago
Very helpful, they ordered wrong struts and got the right ones there the same day

  Andrea Stout
9 months ago
Knowledgeable and they never talk down to me because I'm a girl. Straight shooters interested in simply helping me with my truck or car. I like going in the late afternoon when the town is winding down- make sure I've time to pick their brains about whatever project I'm up to.

  Alex Sanchez
a year ago
Ash needs some customer service advise. He was not very friendly and had snide comments to say while I was interacting with him. His sirt said manager however that was not manager behavior. Go to autozone instead ash doesn't work there and I won't be back to O'Reilly auto parts in Whitesboro while he works at this location.

  Glenda Gonzalez
a year ago
once I visited this place some older gentlemen were very kind, today I went again, the guys who were there were very rude and did not want to help me, people like that should not work in a place where so much help is needed with car parts

  Eric Axe
4 months ago
Got in, got what I needed, and got it installed. Everything is working like it should.

  Anne Williams
2 years ago
Always helpful. Always respectful, kind and courteous. This has been my parts store for years and will remain so. I highly recommend them.

  Derrick Bonner
4 years ago
Good store and great customer service! Charlie was very helpful to me and my friends. Got us what we needed so we could head back on our trip. Thank you very much!

  Shadowrealm007
4 years ago
Went in around 8:25 am only one person working counter. Waited 20 minutes. The guy at the counter needed a manager for my transaction. Waited another 10 to 15 minutes, no manager. Had to leave for a doctor's appointment. Even told them of the appointment.

  Linda Reasor
4 years ago
The best place to go when you need something for your car it doesn't matter if it's big or small, they are so helpful even when I don't know what the part is called. Sometimes they will even put in a fuse or put the windshield wipers on for me since I'm not mechanically inclined.... The employees are so friendly and helpful, they are just great!

  Red Van
2 years ago
Didnt have the zddp i needed took a long time to find thr motor flush also not to mention the guy working the counter didnt even know what he was looking for when i asked him and brought radiator flush instead

  Sandi and Don Schon
2 years ago
I had a flat tire on hwy 377 less than .25 miles. I made it to O Reilly's in Whitesboro.Walked in the store and asked for assistance. William helped me change my tire. I don t know if it was ok or if he could, but to have someone like William offer to help out someone in need like I was, shows how kind he was.Because of his help, I would recommend this store anytime.Everyone who walked in the store was helped out.Thank you William for helping me to get back home, safely.

  Tresia Bredthauer
a year ago
The battery was tested as good. Bought a new one anyway. The tractor started right up. Don't rely on the battery test.

  Geneva B (Genny)
a year ago
Went for a new battery- staff was super friendly and very helpful! It was a very quick process, great service!

  Helen Van Dien
3 years ago
Woke up New Years Day with a bad battery in the RV. Called, not really expecting them to be open or to have the battery I needed. They were open and had a fully charged battery. O'Reilly tested the old one to confirm it was the problem and installed a new one. They saved the day!

  Katie King
5 years ago
Staff was friendly and helpful in locating what I needed. I asked for help changing my wiper blades, but they were super busy. Will be back for other needs, regardless because they usually have what I need.

  Michelle Mcmullen
4 years ago
O'Reilly is the only auto part store that I give my business to, they are friendly, helpful, plus you dont have to wait long. I'm usually in and out. I recommend o'Reilly auto part store to everyone. If you havent been there you need to try it out.

  Dwight West
a year ago
This place is great for getting parts but service is not the greatest I don't like answering phones and they don't like concentrating on what they're customers are looking for their vehicles sorry but that's all

  Chuck Stewart
6 years ago
Good fast service , if not in stock they can usually have the part by 3:00 p.m. They acknowledge you right away , no blank stares when you ask for an older vehicle part.no problem with handling returns . Good prices.

  Carol P
a year ago
I found everything I needed to wash my car. I even found the sprayer tip for the hose. The guys who helped me at the register was very friendly.

  Allen Snider
3 years ago
Sometimes helpful. Sometimes not so helpful. Employees do not take Covid 19 seriously. I walked to checkout a month ago and the one employer behind the counter left.