Wharton Ford
4.2 (106)
316 N Richmond Rd, Wharton, TX 77488
(979) 532-4360
whartonford.com
Claimed
Service options
- Delivery
Introduction
Wharton Ford offers a range of services including delivery and in-store shopping, with a focus on accessibility and providing oil change and repair services. They require appointments for planning and accept various payment methods. The dealership is located in Wharton, TX, and operates from 7:30 AM to 7 PM on weekdays and 9 AM to 5 PM on Saturdays.
Services offered: Oil change, Repair services.
Wharton Ford Reviews Summary
Pros
- Excellent customer service with knowledgeable and caring staff members.
- Efficient and hassle-free vehicle purchasing process.
- Community involvement and support for local events.
Cons
- Issues with vehicle quality and maintenance, leading to repeated visits for repairs.
- Some customers experienced delays and dissatisfaction with service department responses.
Suggestions
Improve vehicle quality control and service department responsiveness to enhance customer satisfaction.
Positive Words
friendly, helpful, great experience, welcoming, excellent, knowledgeable, caring, efficient, hassle-free, community support.
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Heather Grissom
4 months ago
A big thank you to Steve Stromatt and Johnny Garcia for their help purchasing my F-150. They answered all my questions, cared about my business (instead of just pushing a sale), and took great care of me. I traded in a vehicle and got a new vehicle, staying within my budget. I appreciated their customer service and was glad to keep my business local. I felt good leaving the dealership. Thank you, Wharton Ford!
Colby Ellis
6 months ago
The staff was extremely nice and helpful. Great experience and welcoming environment here, first time I ve bought a vehicle at a dealership and couldn t be more happier. It was nice to go in and already see the truck ready when I called in earlier that day to see if the truck was still in the lot.
Melanie Baca
4 months ago
John is an amazing salesman who goes above and beyond. If you are looking to buy new or used stop by and see him. He will get you into the vehicle you are looking for.
Johnny Garcia
8 months ago
Just decided to walk in and check out a couple vehicles everyone was very friendly and helpful. John was a great help got us in and out fairly quickly without any problems financing was quick and painless. very Happy with my Purchase would highly recommend anyone that s in the market for a new vehicle.
Rafe Rodriguez
8 months ago
Great and helpful staff. There s no hassle when dealing with them. It was nice to go in and ask for what I was looking for and they helped find it instead of up selling or trying to put me in a different vehicle.
April Danford
5 months ago
Very pleased with everyone there. They go above and beyond to make sure you are happy.
JT Esk
a month ago
Best automobile buying experience we ever had!
NJ NJ
8 months ago
Brought our truck to the service department and everyone was super friendly. Called us to inform us of the status and details of the problems. We were pleased with our service. I would recommend them.Natalie
Jose Fernandez
8 months ago
I had a very great experience with Johnny. If anyone wants a vehicle ask for Johnny garcia!! Great place and great vehicles. People are very polite and will work with you
Phoebe Titus
6 months ago
Great dealership. Very involved in the community showing support for local events.
No Thanks
a year ago
Don t go here if you want your car fixed and a response on the status your car will sit there for ever., and come back cause it s not fixed the first time. Got vehicle fixed, now I need a engine. Management is trash, rather drive 30 mins to a real dealership.
Jake
a year ago
Had a great experience with a trade in on a used Chevy. Jamie and Jonathan were excellent to work with and not a hassle like normal dealerships. Very generous with the deal and we left happy!
Albert Poolaw
a year ago
I just moved to Texas and luckily I just happened to find this dealership, needed to get my ranger Texas legal. The service department has been outstanding, when it's time for me to trade, this is where I will come because of the service/parts department.
Rhonda Wolter
6 years ago
I'm extremely satisfied with the service I have received since purchasing my Transit Connect through Von Wil last February. Scheduling for maintenance is prompt and efficient. No periods of waiting. The oil change comes with a free 16 point check. It gives me the confidence I need to take to the road again!
Mike Lawless
5 years ago
We purchased our Ford Explore 6 months ago and was the best dealership I have ever dealt with. I will put my neck on the line for this dealership the drive is well worth it. Call Mike Hail he is the best in his field. PRESSURE not at all.Thank you Von Will and Thank you Von Will StaffMike & Ginger Lawless
Sarah Lee
a year ago
The girl in the service department was nice took us right away once she was free from another customer,as for the gentlemen that works there he didn t lift his head up once or pay attention to anything around him seemed like he was lost and didn t know what he was doing.
David Thomas
6 years ago
My wife and I stopped by and found a truck we really liked. We were trading up from a F150 to a F250. I contacted them from work and we were able to work most of the details via phone and email. When we arrived the Salesperson took us on a test drive, wShe was extremely knowledgeable and answered all of our questions. We were Not Pressured into buying anything, and they wanted us to feel comfortable in what we were purchasing. The whole process went very smoothe and they worked as a Great Team. My family will definitely consider making our next purchase through them in the future.
Elvis The Horse
4 years ago
I have been dealing with Von-Wil Ford for 15 years and Mike Hail even longer. I buy all my personal and business cars here. Small town feel with the service expertise you could expect from the large Houston dealerships. It feels nice to walk in and hear your name. Currently in the process of buying my wife's next vehicle and it is an easy experience again. I don't always give a review this high to all businesses , but these guys deserve it!
Laci Richard
a year ago
Nice to talk to and all, but the quality of the vehicle that they sold and the vehicle we got are two different things.
jackw Roberts
4 years ago
Great place to buy a vehicle from. I can't say enough good things about them. My son and I are disable and they went out of their way to help us. My son was the one that that bought the vehicle from them, but I was so pleased that my next vehicle will come from them. Thank you!
Dora guel
2 years ago
Worst service I have ever had. Rear main seal was fixed by them and is still leaking 3 months later. They refuse to admit it s still the rear main seal and want to charge me $2,000 for something totally different. I ve had 2 other opinions saying it s the rear main seal and they still refuse to fix it.
Kim
4 years ago
The sales and finance guy were super nice and friendly. My friend loves the car and it was exactly as described. Great service, friendly staff, nice car....what else could you ask for?
Hannah Adams
6 years ago
Best dealership hands down! Won't ever go anywhere else. Parts, service, new & used cars, and lots of friendly employees! Problems handled in a timely manner and will do their best to fix your vehicular problems even after buying!
dan barosh
5 years ago
Did not buy there....Got a (recall) they were closest dealer.. Went in talked to JAY and Robert..They check vin said they would call when parts came in ...They called a few days later and set up a Appointment at my convenience..Today was the day...I got there a on time and they started right away and said it would be 2hs...we went and ate ..came back in a couple hours..Walla all done,on time, no charge,all with a Smile...THANK YOU...Jay and RobertNext time I plan to buy a FORD they will be at top of my list
Christi B
5 years ago
Awesome stress free experience! Everyone was very friendly and helpful. We drove an hour and half to this dealership and it was worth the drive. Definitely recommend this dealership.
Red Forman
7 years ago
I bought a used truck from them also and same thing I've had for over a year and its in the shop more than on the road will be the last time I buy anything from them and their excuse to me was it was sold as is it wasnt a new truck I've put in over 8k on the thing so if you want to get taken over I highly recommend this place.. I go to helfman ford for all my needs now and they are good group of guys that will help you and dont stand out by the ashtray smoking cigarettes all day or sitting at the desk acting like they are to good to service you.
John Shumbera
9 years ago
Very disappointed! Bought used vehicle from them and they didn't even top off the fluids! On top of that they said they took care of a recall on the vehicle but didn't. Owned the vehicle 2 days and had to take it in to the shop! when I approached them on the matter they just made excuses and didn't even offer an apology!
Carol S. Hobbins
4 years ago
I love this place. I take my vehicle to get everything done or fixed on car. Nice people there too.
Joel
5 years ago
Love this place! Only ford dealership that I've ever been to that has you in and out. Great staff also.
Belle Hernandez
2 years ago
Service department was good. Had my car ready when they said it would be.