Chevrolet of West

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Arianna Yingst
a month ago
Honestly in love with this place. Me and my boyfriend went in thinking why not just try. We have had a rough past 2 years and are still recovering and Brenda got us both into new vehicles!!!!! They worked it out and gave us a chance were most in Waco didn t! We both walked out with payments that were comfortable with and cars that don t just get from point A to point B. Thank you Chevy Of West and a special thanks to Brenda for working with us and taking the time to listen and work some magic. Y all go see Brenda she ll get it done!!!

  Shavette Tyler
3 weeks ago
I m absolutely impressed! Ty is an angel, he walked me through the entire process of getting my vehicle. He was always so nice and courteous! If you are looking to get a vehicle go talk to Ty he is amazing.

  Cheryl Ellis
a month ago
Thanks to the service department (Eric) I am so pleased with the service I received for my vehicle. Thanks for great customer service. I am satisfied with the outcome.

  Wren Massey
6 months ago
Big shout out to the Waylon and Christian for making this a reality. I'm beyond grateful for the opportunity to have my first brand spanking new vehicle. I'm very impressed with my new Trax RS

  Diane Rios
a month ago
Had a wonderful experience with Anthony at Chevy of West. It was such a pleasure meeting him!! He was soo sweet, quick thinking, knew what he was doing. He listened to all my needs an wants. Anthony helped get me into exactly what I needed and could afford. This is the second time I've done business with Chevy of West and will continue to for all my car needs..

  B. Carter Robinson
9 months ago
It's difficult to praise just one team at Chevrolet of West, so I have to give recognition to every single person I dealt with recently.Eric in the service department assisted me before trading in my 2019 Silverado. Although I was less than easy to deal with, he maintained professionalism and a great smile while helping me through the beginning process.Eric introduced me to Jeff Davis in sales. I couldn't have gotten a better salesperson even if I chose them. Jeff really was patient with my pickiest concerns and requirements for my new truck, and he went way above and beyond more than any salesperson I've ever dealt with in purchasing anything.Jeff introduced me to the sales manager, Waylon. This man was very friendly and I felt as if I had known him for years.Santiago in finance was amazingly kind and made the signing process seamless.I highly recommend Chevy of West for your purchasing, servicing, and parts needs. Thank you for your help, everyone!

  chuck masterson
a month ago
I did not like having to get a reservation and then waiting almost 3 days to get my truck looked at. If I have to wait three days what was the reservation for. Once they started working on it everything was OK. I also think that you did a good job fixing my transmission. Chuck Masterson

  Nicholas Deckard
3 months ago
No Pushy Sales Tactics: I greatly appreciated the fact that Ty, and the sales team did not employ any pushy or aggressive sales tactics, unlike many dealerships out there. They allowed me to explore the available options at my own pace and provided all the necessary information without any pressure. This made me feel comfortable and confident in my decision.

  Elena Perez
a week ago
Still waiting on a call back from Chevrolet West regarding a vehicle that was suppose to be brought to their place to see. It has been about 5 days and no call back. Called to follow up with sales person, tried to leave a message with a sales person that answered got forwarded to voice mail but the phone just kept ringing. Called twice, same results, no contact.

  Bobbi Furse
a month ago
I am writing this on behalf of my mother who has had less than mediocre experience with this business. Her car was purchased at this dealership with the extended warranty. There have been two instances in which the car was taken into the dealership for service. Both times have been absolute nightmares. She is an elderly lady who has custody of her two younger grandchildren and this vehicle is her only means of transportation. She is also a critical care patient with a heart condition and diabetes. She is required to be at several appointments for checkups and vital appointments that are not within a close distance of her home and she was left without transportation for extended amounts of time by this dealership for lack of communication and downtime during repairs which they failed to inform her of the estimated repair times and also did not offer a loaner option as well. The last trip to the dealership they did finally offer a loaner vehicle to her after I spoke to a manager and she had been without transportation for well over 45 days. She continued to contact them to find out the status of her repairs and they had no updates. This continued to go on for some time. She even went as far to reach out to the warranty company to find out if they had an idea of what all was going on with the claim. The warranty company said that a claim had never been filed. They said they would reach out to the dealership. My mother had taken the loaner into the dealership for an oil change and they told her that they would need to retrieve the vehicle and take her home. She was once again left without a car. Her car still not repaired and with no date of repairs being completed she called and talked to "Steve" who was very rude and told her she was banned from ever having a loaner from the dealership and was very mean to her causing her to cry. I am not sure what level of management or what his title is at your company, but I seriously doubt that I would want my brand to allow someone of his standard to be the face of my company. After this altercation took place she contacted the warranty company again and spoke to them about the situation and they reached out to the dealership who then for whatever reason after almost five months now had a resolution in place and the car was fixed. It was the starter. I am not sure why it took five to six months to resolve but insufficient communication can lead to lost trust, dissatisfaction, and reduced customer loyalty. The number one reason customers leave a brand is due to poor customer service. If you want to resolve issues and you truly care about your products, stand behind them. Make sure when you hire employees that they also do the same. If they do not believe in your brand, you will fail miserably.

  joyce delacruz
3 months ago
I find it concerning that the sales rep tore up my information and disposed of it in a waste basket. Instead of putting it in a shred bin. It had vital information on it. Birthday phone number etc. Also, my windows were not cleaned on the inside. But I do appreciate that my floor mats were scrubbed and armoured. Thank you

  Debra Baumann
a month ago
Everyone was very kind. Shop appears short staffed as we had to wait for almost 2.5 hrs.It would have been nice if someone could have given us updates on progress once in a while.

  Nolan Allred
3 months ago
Had a scheduled service for 10:30am. Dropped the vehicle off at 9:10, and went to run some errands. Returned to pick the vehicle up at 11:30, and they hadn't even pulled it into the shop to start the service. When asked, they said they would try to get to it in 30 to 45 minutes. DO NOT recommend using this service department at all. What is the point of scheduling an appointment, if they do not honor it. Seems that the customer's time has absolutely no value to them, as long as they get your money.

  Christopher McCorkindale
3 months ago
Ty is definitely the man you need to see! We have bought from him 3 times now and have never had a bad experience. He s helpful and very knowledgeable. Go see Ty for the best deal you can find!!

  Daniel Silvas
2 weeks ago
Carlos and Damya Riggs are sales people at Chevy of west they both are great people.They helped me get in a very nice Truck every one at this Dealership treats customers with kindness and respect I highly recommend this dealership and I highly recommend Carlos and Damya Riggs they are professionals and very knowledgeable and friendly!!!

  morgan roach
a month ago
brought in by my parents in Oct 23.Ty, i had work needing done that day..I had an older diesel I brought in to trade. I knew better but it wouldn't pull a trailer and I let TY know that I NEED a TRUCK that WORKS 100% & CAN pull. He brought me a Ram 1500, went and drove it, I literally went maybe 2 miles up and turned around. I DID NOT want that truck. And I told him. He said "if you can deal with this truck for a couple of months then you can come back and get what you want, just need to get credit up". told him I just got a Ford F150 from a buy here pay here and they sold me a lemon they promised to fix and never did and I no longer have time for a broke down truck.asked since I will be owner surrendering the Ford, will that hurt my chances coming back months later to get the dually and he said NO. He said I would be fine. asked if I could afford $900 month and I said NO!!! Then he said its just for a few months. I asked okay is it a Hemi? He said Ya it is. ITS NOT!!!! Its a Classic! just came from an auction, wasn't even checked out. took it in for a "detail" and 2 hours later it looked like someone took a wipe to it quickly and it was done? was never told anything about my truck i traded in as value wise. was charged $20k on TOP of the total price for interest!!My credit was a 635!!& I had a trade in!few days later I backed the truck up to my trailer & it didn't even have a RECIEVER I confronted TY about it he told me to go to Uhaul they weren't going to help. $400!! it rained one day & it leaked in the passengers front window. they tried to make me pay half the price of the part!! after many times of me telling them the alignment is crap, the tires are crap, and I keep hearing a sound that sounds like something is about to pop. they found that the steering needed a new part. The truck has hail damage prior and I asked if they'd fix it, TY said NO!The tires.. including thespare are horrible. they refused to replace them.was promised the windows would get tinted too.still NEVER tinted.Few months later, a Jan. 24 went in to try to trade in i spoke with another sales person because TY was on vacation. He told me that the repo hit my credit and it shot it down 150 points along with the new truck loan. So I needed to wait longer. He even told me that this payment is WAY to much for this kind of truck and I shouldn't have had it this way but he couldn't help.March 2024, I came back and spoke with TY. He was telling me it probably been to soon, I said you said a few months its been 5 and a half. He came back and said I needed a co signed with good credit or $7k down or wait 12 more months of paying $900 a month. I cannot afford this truck that can't do what I need it to do.Gas milage goes from 23mpg to 10mpg when pulling a trailer & can't go over 60mph.The tires are still crap, I had to replace one.alignment is crap, I take it monthly to get "fixed" at my mechanics and can't ever fix it all the way because the tire rod or whatever is crap.It still pops like crazy when I turn. I called the dealership and the bank and they won't help me do anything to get into something better or refinance to a lower price. Other banks won't help w/it being so new.The spare tire is crap!I wasn't even given the part to drop my tire from underneath the truck.I find this heart breaking I feel because Im a female, in a rush, I was used to make a quick easy sale no matter the cost I have been having to deal with. I am a single mom with 2 kids and trying to run a horse business and etc. I was taken advantage of 100%. after reading these reviews I am even more disgusted.all the times I went to service they promised me a rental and NEVER had one for me I had to wait hours to finally be told they couldn't fix it that day and I needed to come back with it or one time they gave me a rental after waiting all day long when it was schedule a week prior and I was told for sure I would have a rental waiting. was let go from one of my jobs I was doing due to not being able to get to work on time because of their lies.truck I traded in they only gave $1k

  Christina King-Burns
2 months ago
My husband went to look at the Maserati on the lot. The young gentleman told my husband that his car was unreliable (even though we purchased a Chrysler 300c from there about three years ago almost brand new) then he asked if he could give my husband's car an appraisal and asked for my husband's keys even though he just said it was unreliable....so is Chevrolet of West selling unreliable cars??? So my husband wanted to see the car first but they said he had to do an credit application. Which is funny, we can pay for the car and don't do credit at all....so they came back and told him he needed a cosigner or someone with money to come with him. He was not able to see the car. Guess we will be going to Dallas after all. Thanks Ty.....

  Justin Waits
a year ago
We had a great experience with Chevrolet of West! Came in looking for an upgrade for my wife s vehicle and Ty was extremely professional. He didn t try and give us the run around, he took care of business, and got us into the perfect vehicle, exactly what we were looking for and took care of us the entire time. Would definitely recommend. They make you feel like part of the family.

  Mary Ann Hibbeler
6 months ago
Everyone there was friendly and professional. I felt like I was family. Austin was so sweet and treated me like I was his grandmother. He explained everything to me with such sweet patience. The gentleman who helped me with the paperwork was also very kind and patient whenever I asked a question and explained everything to me. Overall , it was the best car buying experienced in the 76 years I have been on this planet! Thank you all!

  Belinda Crum
5 months ago
Got a car from them in 2021, well in December 2022 the car broke down. Had it towed in and it took them over a month to fix it. Every time I called I got a different explanation why it wasn t ready. They wouldn t even give me a loner car, said they didn t have one. Well 10 months later same car broke down again. Took two weeks to fix that and still no loner available. Ok got a call from service department said that was fixed but was messing up with some codes. So went to talk to them about a trade in. Salesman Ty got us set up in one and was really enjoying it then 3 weeks of driving this one it breaks down. Go to talk to them about it and they have no one to tow it in so husband and I jump it off and take it to them to look at it. Took them two hours to tell me nothing is wrong with it. Then 4 days later completely died out couldn t jump it off with a jump box or cables. I called them they wanted us to tow it to them even though I had the extended warranty that covered towing so finally after I watch on my camera at home them, dragging it across my driveway to get it on the tow truck. They finally get it to the shop and still won t give me a loaner car, even though that is part of the warranty that I bought. I had to literally argue about getting one. finally I got a loaner car through the weekend because this was on a Thursday that it finally broke completely down and had the loaner car Friday Saturday Sunday and Monday took it back Monday evening to them and told them to keep the other car that broke down because I didn t want it. well by the end of the week I realized well by the end of the week, I realized that my stadium seats that my stadium seats that I took to the football game two of them were still in the back of the loaner car. Well when I called and spoke to I think it was Jared the first time in service. He said they would check into it well, the second time I spoke with Jack and told him that we left the seats in the back of the loaner car. He said he was going to check into it and that he would call me back. Still no phone call four days later and I know they were in there for fact, so somebody in the detailing department stole them. And yes I know it my fault too for not double checking but if something is left in the car you would think they would ve called me to let me know. I was told by jack that another customer stole them and his employees wouldn t do that. OK the way I look at that is either they re not detailing their loaner cars when they get them back or they re lying so when I called him out on that he kind of didn t know what to say. I will never in my life. Recommend Chevrolet of west to anybody and if you do go there, make sure you have your car checked out before you drive it off the parking lot by your own mechanic. I always tell myself God don t like ugly people and if you re gonna lie to me and tell me and tell me that , and one of your employees stole them karma will come back on you. That s pretty bad.

  Keith Harris
2 months ago
Tyler Korenek was the main reason this deal did not fall through. He provided an exceptional, very transparent, and pleasant buying experience. I buy a lot of cars, and he was the best sales person I have dealt with.

  Jennifer Blume
3 months ago
I absolutely love Chevrolet of West! Everyone there is so nice and very professional. Especially Ty, he made sure my daughter got into a car... He's the only person I'll buy a car from now.

  James Wallingsford
2 months ago
Anthony was very professional, courteous and well informed while discussing the purchasing of our vehicle. I will definitely be a returning customer because of how Anthony took care of us.

  Casey Chambers
6 months ago
My 2500 Duramax was dropped off this week for a full service, transmission flush and filter change, tire rotation, front differential service & back door lock fix. I went to pick it up yesterday evening and noticed that I had a charge for $165 for diagnostics. I was told this was for the door lock, which was simply that I needed a new key fob. All of which I advised them on when the vehicle was dropped off.Upon inspection of the vehicle, I asked if the tires had been rotated. I was told they had, but it was quite apparent that they hadn't. One of the tires is new and was still in the same location it was in when I dropped it off.This leads me to question exactly what was done to my truck. Was the oil changed? Was the transmission filter changed? Was the differential serviced?The truck was left for 2 days, so there was ample time to complete the full list of requests, which I paid for. Now I have to call this morning and request a refund for items that were not completed, and my tires still aren't rotated!My wife and I recently purchased a Tahoe from this dealership and they have been servicing my vehicles for 15 years. However, if this is the type of service we can expect moving forward, we will take our business elsewhere and encourage our friends and relatives to do the same.

  J.
3 months ago
By far the WORST. If you want to have your property damaged and fixed at your expense, this is the place. Don't buy from here. Horrible. Friendly to get your money, then they push you to the back of the line, careless POS business. Can't believe they still have a license to sell. From the owner to the techs.. all POS! All these nice reviews must be fake or they pay the customer for a good review.. This place should be shut down for multiple violations. They are not even recognized with the BBB(Better Business Bureau) there must be a reason.

  Heather Herzog
3 months ago
Tyler Korenek always has the customers best interest in his help and finding the perfect fit for the customer at hand!! I have never had someone better than this guy at help in financing the right way for everyone involved!! Would recommend anyone to have TK help with getting the best deal possible!!!

  Amazing Angels
3 months ago
We bought a car in 2020 from JAKE, who had nothing but outstanding customer service from beginning to end.Welp, we decided to go back to purchase another car right before Christmas and was approved but the car was not at the location yet. I ve been trying to call the salesman JR to get an update only to be hung up on three times!!! I spoke with Wayland, he was supposed to have been checking on the progress due to the car needing repairs but never called back.That s ok, I will come get my check I left there on the next business day. We won t waste another minute of y all s time!!!This experience was indeed our last. Bring Jake back, at least he respected his customers.

  Carolina Salazar
3 months ago
I had a great experience with Ty. He went above and beyond from start to finish. Great job Ty, and thank you for being very patient with me, I wasn't an easy person to deal with.

  Jerrod Badley
4 months ago
This is a Team of true Professionals and my experience here could not have been any better. I was passing thru and had an electrical issue on my Silverado. After a brief conversation with Courtney, I knew she understood the urgency of my situation and she went into action. Savanna gathered parts, (she even sent a courier to get what she didn't have in stock) and Pedro was the Boots on the Ground, Subject Matter Expert that knew everything that needed to be done. It was a tough Monday morning, but thanks to my Friends at Chevrolet of West, It turned out like a Sunny Friday afternoon! Thank you so much to all that were involved in my Rescue!

  Bryan Nelson
3 months ago
Ty made it so easy to purchase a truck! Commonsense pricing with consistent communication through out the process! Great place to buy a vehicle.