Payne Weslaco Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carl Contrata
a week ago
professional staff. salesman was very attentive; even helped me move my storage bin from the old to new truck! did everything to satisfy my needs.

  Jesus Quintanilla
5 days ago
The receptionist and Diego got me pissed off. I got a Ford Edge with Diego and explained him that I couldn't pick the Edge that evening. My kids were tired and it was a long process. I asked Diego what would the be open next morning and he said 8 am. Therefore, I explained I ll be there 830 am. When we plan leaving the city we plan ahead. It could of been so easy "I won't be here tomorrow morning but my partner will take care". No I had to talk to the receptionist which gave me such an attitude so I gave attitude back. Thank God another team member took over (didn't gave me name ) but he got things done -check for keys- easy!!!! But receptionist made it look so hard. I was dropped off to pick the truck and receptionist wanted me to wait for an hour. No way!!!! Thanks to the team member that helped me out ! My respect to that man he knows how to handle things easy as it can be......

  Corine Martinez
2 weeks ago
Speaking to there manager Paul and director Oscar of service. I still can t get my vehicle fix. Payne service work on my vehicle to fix and issue and return my vehicle with another issue and they stated it was the tires causing the problem. I purchased new tires and I still have the same issue with the vehicle. They had me make a purchase I didn t need. I had never had bad experience with dealerships before this is my first one. I am still driving the vehicle that Payne ford has not fix and safety liability will be on the dealership. Very unsatisfied with their service.

  Eloy Sanchez
3 months ago
I ve sold vehicles for quite sometime and can safely say this dealership worked for me. The car buying process took in total about an hour and a half (compared to the usual 3-5 hours I ve seen) and they made sure I got the monthly and rate I was comfortable with. Thanks to Alex (salesman) and Matt (GM) for making this car buying experience the quickest and easiest I ve seen

  Peter Barr
3 months ago
What a great sales guy Joe Cantu is .amazing character and interpersonal skills! I have been buying vehicles from him for more than 20 years and really don t go with anyone else for vehicles! At the finance office Gene was so informative and a pleasure to do business with then and the end of my transaction Cesar really went out of the way to seal the deal by making sure I wasn t missing anything and answering every question I had remaining? Stop by Payne Weslaco Motors u won t be disappointed!

  George Ramos
a month ago
Danny R. provided excellent customer service for the multiple days I visited the dealership. He listened and made sure I left with the truck I wanted and could afford. Thank you Danny and you will not regret buying with him.

  hector martinez
4 days ago
Worst place to buy your vehicle if you're planning to service it at the same place. I took my Mach E for service and repair in February with previous appointment and they didn't touch it for 3 days. I took it again on 04/10 and it's been 3 days standing there without anybody servicing my vehicle. I will have to go on the 4th day and pick it up again since I need it. Vicente didn't call me to give me a heads up of how the service is going. Worst service compared to Toyota Pharr, Mission Kia and Hyunday pharr.

  Dr. Victor Pena
3 months ago
Exercise caution at Payne Ford Weslaco. Some of the sales people are EXTREMELY deceptive. I was working with a salesperson, Brandon, to buy a high end pick up - Harley Davidson F-250. I kept on asking the guy for a price breakdown and he kept on sending me a sticker that showed no price breakdown. There was a 45k discrepancy between the MSRP sticker price and the final price I was given for the truck at the dealership. Every time I asked for specifics about what I was paying for, he continued to send me the same sticker that listed some additions but no price for any of them. As much as I tried, he could never provide me with specifics of where those extra 45k were going. What s even worse, he acted as if he was providing me with the information I was asking for even thought I kept on clarifying what I needed - the cost breakdown. As any educated consumer would, I want to know what I am paying for and how much I am paying for those things.. I am assuming that a huge markup was included in the price and they just did not want me to see how much it was. Any salesperson who works in this way, RUN AWAY as quickly as you can. For me, I will just go somewhere else where honesty still exists - yes, an oxymoron in the car sales game I am sure.

  Rick Garza
2 weeks ago
Awesome experience!!! Javi, my salesman was patent with me on looking for what I wanted. Would really recommend him to my friends and family!

  Daniel Lozano
2 months ago
Alex Garcia was my sales rep, he was very professional and patient with me as I asked may questions. Alex and Team Payne worked together very well to get me in the vehicle I wanted. I will highly recommend Payne motors to anyone wanting to get into a new ride!!

  Ana Rodriguez
3 months ago
Seemingly beautiful service from both my sales professional and finance manager! Mr. De Leon and Mr. Munoz were paired perfectly in assisting me with my service. Highly recommend their service! Impeccable!

  Stevo C.
2 weeks ago
I had a great experience with Juan Garcia as for helping me get a Ford Ranger and I can quite say I am impressed of how fast and efficient he was to get straight to the point and how quickly I was able to drive off with my Ford Ranger. 10/10! Would recommend!

  Victor Nunez
2 months ago
Best dealership! The sales, finance, and General Manager all are great. They helped me get my dream truck with no headaches or stress. Definitely recommend!!

  Jose Nieves
a year ago
Great customer service had a magnificent experience with the sales person that provide me all the information I needed to know about my vehicle purchase yes I will recommend 100% paylne in Weslaco.. thank you for making a nice and easy smooth transaction..

  mark marzka
a month ago
DO NOT buy from this place! They sell lemons and do not honor their extended warranty. When a vehicle breaks down 2 weeks after purchase and the service department takes an entire week to diagnos the issue only to claim that the warrenty won't cover the issue this is criminal The service department also they doesnt support veterans or respect their customers transferring them directly to voice mail when they call or flat out refusing to give them answers about thier vehicles when they go in person. Take your money elsewhere.

  Angel Serrata
3 months ago
The GM Raul Gomez is a no hassle customer service/friendly professional. He came in clutch for a quick and simple repair on my F150 and also ordered the part required. I was in and out in less then 10mins!

  Patrick Sander
a month ago
We were very pleased with the new car buying experience withPayne Weslaco. All of the staff personnel and the manager were very professional, and had answers to all of our questions. we will return with our business in the future.

  Dulce De La Cruz
4 months ago
Third time purchasing a vehicle here and had a very easy and fast experience. Martin, Danny, and Raul continue being very friendly and helpful. My family and I left with a vehicle we really really like!

  Valentin Martinez
2 months ago
Thrilled with my 2023 Ford Lightning from Payne Ford Weslaco! Exceptional service, seamless buying process, and the truck exceeds expectations. Grateful for a fantastic experience!

  AHACKER07
a month ago
Got a loaner due to an issue with my Ford Explorer! The loaner is DIRTY and dusty, and seats and arm rests dirty!Just purchased a new 2023 Ford Escape, again Mr Jose Villa was very professional and helpful! Mr Villa has been very helpful with our 2 last vehicles we purchased at Payne! Highly recommended him as your Sales person for your next vehicle purchase!Purchased a 2021 Ford Explorer, so far so good! The salesman, Jose Villa, has been very helpful!During the purchase of my wife's 2016 Ford Escape and my 2017 Ford Focus, it was a nightmare! Those salesmen were no help when it came to warranty work on those two New Vehicles! Nothing but excuses, even the maintenance department, was no help! Let's see how it goes with this one?!06 Jan 2023, Came in today for maintenance and some warranty issues. Mr. Martinez was very uncooperative and aggressive from the beginning. This is not the First time dealing with him. I have purchased 2 other new vehicles and with both it has been a nightmare. Especially when it comes with warranty work!

  Peter Lopez
6 months ago
Friend sales staff that will listen to your needs, then recommend what would work for you and your budget.

  Jennifer Elizondo
4 months ago
H�ctor Mej�a did Amazing!!! his ways of communication and getting great deals are flawless. Will always return to Payne as long as Hector continues his Career there. Great Man Great Work & world class customer service. Cant & won t find anyone better ! Thank you Payne Weslaco & Hector Mejia.

  Krystal
5 months ago
The service and communication are top notch. Fair pricing, great people and fast service. Listened to what I wanted and did not waste my time trying to sell me something I didn t. Will only being buying from Payne Weslaco Ford from now on.

  Joyce Bramhall
4 months ago
Our salesperson was very pleasant ,helpful in our situation. He went well beyond what we could have expected. The other agent we dealt with in regards to closing was very patient with us and our questions.

  Star Cantu
2 months ago
Dan Ramirez , helped me purchase my first car made it easy and quick definitely recommend anyone looking to buy a new or used car to go in and ask for him! Very friendly and helpful

  Jacob Garza
2 months ago
Danny was very helpful and made the process of getting my first vehicle very easy. Great dealership with a greater staff.

  Mike Martinez
9 months ago
Bernie sales was very helpful and gave me a lot of feedback bout my new 2023 Ford Ranger. Very satisfied. Thank you

  Celeste Quintanilla
9 months ago
Andres Garay helped my husband an I get our brand new 2023 Ford Explorer. Mr. Garay was super helpful and knowledgeable. He goes above and beyond for his customers and tries to help as much as possible. He answered all of our questions and made sure we were comfortable with our purchase. Overall we had a wonderful experience at Payne Weslaco Ford and we would highly recommend their business to others.

  Andrea Saldana
7 months ago
I would really wholeheartedly like to say, best service with the most caring customer service. I literally had no problems with anything my salesman Alex was extremely responsive and on top of everything. He made the situation so easy and I really never stressed at all. I saw the vehicle I wanted and he didn t push me to do anything that I didn t want. He never told me well this isn t going to work for you like most salesman do. I don t have great credit and he made everything happen with ease. I am extremely grateful happy and thankful! Never would I think I found my salesman. But I will forever now ask for him for any vehicle needs. Please Alex! Don t ever leave! Thank you to Glen to financing who also was friendly and very relatable and gave me a lot of great advice. Truly a humble group of people! Thank you Ed Payne and the service you have provided me! Thank you Alex and Glen! You all rock!!

  Jody Gafford
3 months ago
Great service and options for new vehicles. Our salesman Javier Contreras was exceptional and made us feel so comfortable and welcome.