Payne Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Daisy hdz
a month ago
I highly recommend them to anyone who is looking for a great work done at a fast pace.Josh Perez took the time to answer any of my questions and responded back quickly and also provided me with updates with my vehicle.You can trust Ed Payne Collision Center with your vehicle, overall I am very happy with the outcome. :)

  Nanci blanchard
a month ago
Josh was awesome to work with and my car was repaired in a timely manner. I appreciate how josh kept me updated throughout this ordeal

  Valerie I
2 months ago
Josh Perez he actually fixed my car and it looks like a new car all over again. If need your fix or Estimate on your car Damage asked for Josh Perez he will tell you how much it will cost and long it will take for you car to be fixed. Thank you, Payne collision center and Josh as well

  john layman
5 months ago
4 Months to complete a PROMISED 3 week job and half done. GO ELSEWHERERATING IS 0. You need to meet us in person. The FCA US LLC IS NOT HAPPY with your work!!! Texas Public Affairs commission says you have a 0 rating with them. I have photos of all cracked and fractured welds, then covered with bondo.you did twice as much DAMAGE TO OUR JEEP WRANGLER UNLIMITED SPORT THAN BEFORE IT TO YOUR SHOP. Papers should be at our house anytime, FROM FCA US LLC AND PUBLIC AFFAIRS COMMISSION, POSSIBLE LAWSUIT YOU COLLISION REPAIR SHOP BOSS LIED TO US MAMY TIMES ABOU MANY THINGS, TO MANY LIES, REFUSING TO CALLUS TO SEE WELDS WHEN HE SAID HE WOULD BRING IN A CERTIFIED QUALITY WELDER, and covering cracks with Bondo. I am a professional certified welder, full automotive through HEAVY MINNING EQUIPMENT, DIESEL ELECTRIC MAINTENANCE MECHANIC. AND YES I KNOW ALOT ABOUT BODY WORK. WE WILL NOT ACCEPT THE JEEP BACK BECAUSE OF YOUR UNQUALIFIED SHOTTY WORK. TRADE FOR ( NEW )SAME COLOR, AND MODEL , WITH TOW PACKAGE AS OURS. OUR CONDITIONS! I COULD POST THE PICTURES VIRO. I SEEN LOTS OF OTHER VEHICLES THAT HAD THE SAME SHOTTY WORK. IN MY PICTURES, THE BODYWORK WASN'T EVEN LIGNED UP BEFORE TRYING TO WELD. To YOU PAYNE COLLISION CENTER, (SO CALLED MANAGER ) I HAVE AT LEAST 80 PICTURES OF THE WHOLE PROCESS OF YOUR UNPROFESSIONAL, NOTHING THAT YOU TRYED TO REPAIR IS NOT EVEN CLOSE TO BEING LIGNED UP, THICK, NARROW AREAS IN THE MAIN BODY STRUCTURE. THE FACTORY LEFT DRIVERS SIDE IS PERFECTLY LIGNED UP ( USING STEEL STRAIGHT EDGE, WITH PERFECT SPOT WELDS . YOU LIED ABOUT THAT YOU USED A SPOT WELDER. YOU TRYED USING A MIG WELDER, THAT LOOK LIKE BEGINNER BIRD TERD WELDS. YOU PROMISED US THAT YOU WOULD HAVE A LICENSED CERTIFIED QUALITY WELDER COME REPAIR ALL THOSE FRACTURED AND CRACKED WELDS IN THE MAIN BODY STRUCTURE ,THEN YOU WAS SUPPOSED TO CONTACT US 1ST BEFORE ANY OTHER WORK WAS DONE SO WE COULD INSPECT THOSE WELDSYOU DIDN'T CALL / COMMUNICATE WITH US , AND COVERED THOSE FAULTY WELDS UP WITH BONDO AND PAINTED. YOU HAVE VERY BAD COMMUNICATION WITH CUSTOMERS . NEVER USED NEW PARTS AS YOU SAID THEY WOULD BE ALL NEW FACTORY PARTS, Only 2 door skins and 1 aftermarket running board. YOU PUT DOWN ON TJE INSURANCE REPLACEMENT COPPYS THAT YOU REPLACED THE 2 RIGHT SEATS, ( THATS A LIE ALSO ) YOU PUT BACK IN THE OLD SEATS. THIS LIST GOES ON FOR MILES. YOU RUN A VERY CORRUPT COLLISION REPAIR SHOP IN WESLACO TEXAS !!!

  Sandra Delacruz
8 months ago
If I could give a zero review I would! My daughters vehicle has been sitting there for 3 months! They keep blaming the insurance when in actuality, I call the insurance and they say nothing has been sent to them! My insurance hasn t been the issue, the issue is Jessie that s working on the vehicle! He is not sending in supplements to the insurance, he is not doing what is supposed to be done! I have had to call my insurance multiple times to get things moving and they have been great getting things done! I call and nobody can give me an update other than Jessie. And Jessie is never in, and they can t go through his work emails to give me an update! Terrible service and terrible communication. He never calls back! I would not recommend leaving your vehicle there! Our vehicle has been there since April 22- and is currently parked in the lot July 18,2023Service: Body & Trim

  Eddie Albert
a year ago
I need to be able to give two reviews, first time pulling in requesting a quote and then later, if they perform repairs.This is #1 Requesting a quote.The Bad...The parking lot is not organized or clear. I would consider closing it until it is made safe for cars and pedestrians. They are crazy busy which may attest to their workmanship... but the lot and getting to quote office should warrant hazardous duty for anyone elderly.No handicap parking, if they did so many cars and misc parts and boxes on the ground you could not get around.The GOOD...The service tech giving the quote is very responsive. Payne collision does not have a direct connect with my insurance (major ins carrier)... why?My insurance recommended i drive to a shop in McAllen or the other in Harlingen 25 miles in opposite direction of each other. Why?Look for my second review IF they do the repair....

  Sarina Vallejo
9 months ago
Trying to get ahold you of guys to find out how much a windshield is but no one answers!! I called in the morning nothing then called again at 2pm no one answered! Left my information on trying to get a quote still haven't received any feedback!

  Roy Torres
2 years ago
My experience was excellent; I couldn't be happier with the outcome. This place will make your vehicle look as if it were new off the lot. It's worth every penny and the staff for my experience was great. They kept me up to date on everything. The wait was 3 weeks due to the pandemic and a error they made, which is understandable. The paint was crisp clean, and you can stop to check out the progress as I did. I Rate 4 because of the error they made on a part that they ordered wrong, and I had to wait another week other than that excellent.

  RetroFuture
6 months ago
Went to get a quick estimate and they just refused to do it because they were busy . No other excuse just that they were busy

  Douglas Beard
a year ago
Took 3 months and one week. Insurance Co.estimated 11 days for repair. Added week was because paint did not match and had to be repainted. Lots of promises and excuses but was without vehicle for over 3 months.Service: Body & TrimService: Body & Trim

  Jan Rondeau
a year ago
Vehicle was with them for about 2 months, waiting on others for decisions. They kept me posted & fixed my vehicle fast once everything cleared.

  DRock Fishing
4 years ago
They did an amazing job on two of my trucks already, if you want the job done right take it to these guys! Great customer service as well.

  Frank Perez
9 years ago
Worst collison repair experience iv here had. Office hours are incorrect and parts take too long to arrive. I was left without a vehicle for 4 days due to "miscommunication" and their response was oh well. Never coming here again.

  Gabriel Ordonez
11 months ago
Service is very slow and it's very unorganized. Been trying to speak with a manager but keep getting told he's never available

  Greg Snow
a year ago
Knowledgeable staff, they do great work and stand behind it if any problems arise.

  Rinaldo Montana
2 years ago
I got everything I needed up to par. Still needing more things done, but it's gonna have to wait. Over all, I'm satisfied with their work...

  Lana Mcintosh
a year ago
Very nice people work at Paynes.They we're very busy ,But they got right to me.

  Baikan Butts
2 years ago
Very professional and timely service. Everyone is great and the result is excellent.Service: Body & TrimService: Body & Trim

  everett patterson
4 years ago
I work for them as a vendor to repair their damaged rims ....everyone has been great to me.

  Karla
5 years ago
Took out some minor spot burns on my camaro got my car back the same day!

  Jrick Trejo
4 years ago
Excellent collision repair, friendly profecinal personnel.

  isabel de La rosa
4 years ago
They did an awesome job

  Harold Henkel
3 years ago
Real friendly and good to work with

  Eden Torres
7 months ago
Great people

  ray stevenson
4 years ago
Good people and great service

  joey jose salas
7 years ago
Good work look like new

  J. Wesley Fonseca
3 years ago
No restrooms for paying customers??? Wut???

  The youtube Red Account
5 years ago
Friendly fast service

  Mary Chavana
a year ago
Great service

  Jorge Gutierrez
5 years ago
fast and profecional service