Valvoline Instant Oil Change

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bridget Bowden
a month ago
I had an oil change here about 3 weeks ago. Last week I noticed my car had a bad oil leak. Found the oil plug to be over torqued and now must replace a cracked oil pan.Follow up with the store - they won't pay for any damages as they claim they do not remove drain plugs from oil pans. This would explain why the oil looked black when they showed me the level at the time of the oil change and the puddle of oil under my car at less than 200 miles was extremely black. I do not recommend anyone who cares about their car use this location.

  Jane G
5 months ago
My first visit here, I was able to stay in my car. It was a different experience and very comfortable. There were three different gentlemen assisting with completing the oil change and checking my fluids. They suggested specific concerns to address, and printed it out for my records. They completed the inspection, and when I returned from out of town a month later (last week), a gentleman was able to provide me a copy of the inspection results, and I was about to get my registration sticker the same day. I received a Valvoline email to check my transmission next, and I trust they will be honest with the results.The manager, and receptionist assured me they will be able to service my motorhome when I return from my first trip out of state. It's a good feeling having a team to trust with my car.THANK YOU ALL!

  Kelsie Anderson
4 months ago
I wish I didn't even have to give 1 star. I pulled up in my daughter's car, while she was in the passenger seat. Mind you, my daughter is 22 and thankfully did not go by herself. The person I dealt with was extremely pushy and lied about the battery test. Unfortunately for them, I know a lot about cars and they couldn't pull the wool over my eyes. They told me my battery failed and showed me a digital reading of it being in the red. Tried to tell me that the AutoZone warranty on the battery expired and I needed to buy a new one. The battery is completely fine and does not need to be replaced. They also told me I needed a new air filter and said they would order one for me to pick up tomorrow. I said no, but again they would have just ordered it and my daughter wouldn't have known any different. The air filter was barely even dirty. It was a very good teaching opportunity, but my experience is that they are super pushy salespeople who lie about things that need to be purchased/replaced. Beware. We used to go to Valvoline in CO and loved it there. I was hoping it was just this one salesperson, but the manager was right there next to him, overseeing the interactions and never objected or spoke up. Definitely sketchy. I will say the place was clean, and I was in and out in 15 minutes. However, I will never go back.

  King Khan
4 months ago
I am 45years old and I am driving since last 31 years but the first time in my whole life I like this kind of service which u guys are giving in Webster. And no doubt mark and Nicholas are very professional. They know how to deal with customers. Excellent performance these two guys. How u guys do oil change is awesome.

  Cailin O'Connell
2 months ago
I don't usually leave 1 star reviews, but unfortunately my choice to go to Valvoline caused me considerable stress. First, at my oil change in November the tech accidentally spilled oil onto my engine block, and didn't mention it. When I started the car the next morning there was a terrible smell and smoke, so I brought it in and the GM apologized and sprayed out the spilled oil. Last week my check engine light went on, and after the first oil spill issue I took it to a family friend. Turns out Valvoline put the wrong oil in my car - 0W40 instead of 5W30. Although the GM seems nice, I can't recommend this place.

  Caitlen Reeves
a month ago
Best Valvoline I ve ever been to, been using them for years but I like this particular location. They are extremely helpful and kind. And the best dudes work here!

  Krystal Mills
6 months ago
The guys that work here are awesome and HONEST people. I went in based off the sticker from my last oil change, and they told me that I still had life left in my oil. They even checked all my levels, transmission fluid included, for no cost and sent me on my way. Genuinely so grateful. They could have easily just charged me for another synthetic oil change but didn t.Service: Oil change

  Marcus Alvarez
4 months ago
Update a week later:No one from Valvoline customer service or the store location ever called me back as promised. I had the car reserviced at the dealership who confirmed they overfilled the oil. Probably wouldn t have happened if they weren t jackin around so much.Had my new '23 Taos serviced for 1st oil change. 2 days later received "oil level too high, see owner's manual" notice. Called store to ask opinion. The rep (Riley) immediately put it back on me. Me: "Is it safe to drive and bring in?" Riley: "IDK. Did you check the oil level?" Me: "You showed me the oil level before I left." Riley "Then it's probably have a faulty sensor." Me: "It's a new car so unlikely and more likely related to the work you did." Riley: "You'd be surprised. It's probably a faulty sensor." Me: "Ok, I'm not appreciating the approach to make this my problem and no ownership, and I'm simply asking if OK to drive to bring in but at this point I think I just want to speak to a manager about the direction this is going." Riley attempts to get manager, Caleb. Caleb is unable to stop whatever he's doing to help. At that point I decided to file a claim and just seek service elsewhere as it seems there is no trust to establish with this team.As far as the visit itself goes - none of my fluid levels were checked. I had to remind them to put check pressure and put air in my tires, and the tech seemed annoyed by that request.

  Laura Beale
a month ago
Car failed state inspection first time but they allowed me to come back another day after fixing the issue for no additional inspection fee. Very helpful and nice dudes <3

  Joshua Randall
5 months ago
Everything went smooth & fast. They had it finished in under 15 minutes. The location is nice and the building and work area looks clean and taken care of, and the staff was polite and focused. Will definitely be utilizing this place again in the future.

  Jeremy Wright
7 months ago
What a great experience, you sit in your car while the work around you. Quick service, honestly cheaper than dealer. Caleb you are my hero ,and I hope and encourage everyone to have him as your hero as well. I will be going back . Clean shop ,well groomed team , when I pulled in team was there to assist from start to end. Thank you !!! Don't forget your coupons!!

  Kymanii Lynette Hall
7 months ago
I have gotten 2 oil changes and a new battery from this wonderful Team of mechanics at Valvoline Instant Oil. They are amazing! Fast and friendly they get the job done right. Thank you very much!

  Blanca Julia Rodriguez
4 months ago
This place ruined my dang car, if i could give zero stars i would. Very incompetent people doing your oil change, they messed up my entire fuel system and then they declined my claim. Knowing their technician made a huge mistake late found by a real mechanic. I will be suing someone.

  Danny Arellano
9 months ago
I've been going to the dealership for 7 years, sitting in that waiting room for over an hour sometimes. This new location in Webster is nice!! Professional in and out quick. Even changed my cabin filter while I sat in the driver seat watching. Highly recommend you give them a chance

  Larry Rogers
4 days ago
Great service and provide information on other services needed without being pushy trying to get you to do them

  Jeff Evans
7 months ago
I took my 2021 ram in for a oil change and ended up with a messed up engine after. I got oil changed about a month ago then after about 3 weeks engine light came on and there was no oil in vehicle. I took back to valvoline and was told it was a bad filter. They changed oil and filter for free and told me no engine damage was done. 1 week later the engine light came back on and I was told there was a hole in the filter from previous oil change and it was my fault. Nobody mentioned anything about a hole originally nor was I shown a hole in my oil filter. I filed a claim and was immediatly denied. I can't get the area manager to return a phone call or get anyone to call me back and tell me why claim was denied. This has easily been the worst customer service I've ever expierenced and highly recommend to not use this place.

  Sharon Sanchez
7 months ago
So how can I start with this 5 star review the guys there were amazing!!! Let me get started with my SHENANIGANS I traveled from Dallas to Galveston and decide to add some oil to my car at my own risk! On my way back to Dallas sure enough my car started burning and slowed down on me I pulled up to valvoline and explained to them what my silly self had done! There were so kind!!! They all help me out I felt like I was V.I.P!!! They help me pulled out 3qt of exceded oil I had put in my car! best believe if I travel back and need a oil change I will most definitely come back! NEVER AGAIN TAKING MATER AT MY OWN RISK SILLY ME

  Jesse Limas
9 months ago
Very helpful and made me feel very appreciated. They explained everything that was going on and any services they recommend they thoroughly explained what each service does for my car. Highly recommend coming to this Valvoline and I will always keep coming back as well.

  Dawn Siman
6 months ago
I had a low tire so I stopped in at Valvoline Instant Oil Change bless their hearts the topped all my fluids and aired all my tires. Way to go guys. Your supper stars in my book. ( the one by the new HEB)

  Elizabeth Billingsley
4 months ago
They did it so quick and were surprisingly really nice compared to most mechanics you meet.

  Stephanie Chancellor
3 months ago
This place is great took care of my car very professional and friendly guys I will be back soon

  Monster Toy time
8 months ago
Brought vehicle to location in Webster Texas on 7/26/23. I drove the car from shop and it was making a loud noise. Had to bring it back as staff put in air filter in wrong. I never did ask staff to check filter in the first place. It took 2 staff to figure how to put in correctly after they unscrewed parts from car. Also staff didn t check all fluids, windshield wipers or tire pressure. Staff initially said I needed a battery, once I told him that the battery was less than a year old and that it was a 3 yr battery, he recheck and said it was healthy. Staff seem to be very confused and shouldn t be working on vehicles.Service: Oil change

  Lizza Brown
8 months ago
Excellent customer service, organized, fast and friendly. They explained everything and also were accommodating when I added services on after my oil change. Will definitely be back!Services: Transmission, Air conditioning, Oil changeServices: Transmission, Air conditioning, Oil change

  Bilal Farhan
9 months ago
I have to write this review. I have 2019 car and I have stopped by this Valvoline to do the car inspection for my car registration. This is first time to this in this location.Syrus is the man that was doing the inspection. Asked me to pull over in the middle lane and start the usual service, which is never done like this before including plugged in to the computer .Then he tried to do the gas cap test where his machine was on the other side and I was watching him as he was pulled hard to connect the gas cap to his machine.At the end he gave a paper that my car failed and I need to change the gas cap.My car is 2019, had scheduled maintenance with company and never has issued. I asked him to re test it but said I have to pay another 25$?!I went and bought the gas cap just to finish this and with the re inspection he did it in right way where he asked me to park close by the computer.I don t recommend this place, although my all service from oil changes and previous inserts was at Valvolline at Friendswood.

  Tania Ramirez
9 months ago
Went 7/03 for an oil change and state inspection. Everything went well, Hunter informed of everything going on. Cyrus I think that s his name did my inspection, there was a hiccup my license plate was typed in wrong in the paper. Cyrus fixed it. I ll definitely come back for my next oil change.Service: Oil changeService: Oil change

  Megan Hoffman
10 months ago
Amazing customer service and friendly guys! Super great price on filters along with my oil change. Found our new oil change place!Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Hesimi
9 months ago
This location is unreliable if you need to replace an exterior light on your car. They initially said that they could replace the bulb but when they began looking at it they said that they didn t know how to do the bulb replacement.

  Nancy Evans
7 months ago
My son had a very bad experience with this shop and now is faced with the possibility of having his engine rebuilt to the tune of several thousands of dollars. Stay away from this establishment!

  Lesley Luca
9 months ago
Fantastic service center! Super clean and amazing staff. All the guys were helpful and Caleb is absolutely adorable!

  Cristian Soza
7 months ago
my 16 YEAR OLD daughter went to get her oil changed and one of the creeps would not stop hitting on her HE SHOULD BE FIRED!!Service: Oil changeService: Oil change