O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Phillip Weber
4 months ago
Response to owner reply added to post. Original post - Cindy the store manager was supposed to give me a refund instead she charged my credit card. Now I'm out $122 and called corporate customer service and they agreed; have all the documentation in their customer service text logs. O'Reilly corporate instructed Cindy to refund the charge and then apply the refund. She never complied. I'll never shop at O'Reilly again, this happened at the Bay Area Blvd store, beware shoppers.Below is the follow up response from the owner - I have reached out to O'Reilly customer support using their text function on September 29, 2023 at 3:51 PM; after talking with multiple departments the treasury department said they called the store and talked with Cindy who would correct the charge and refund the same amount. The exact text is "She was instructed to process two refunds to you." This never happened.I called Cindy on Saturday November 25 and she said she does not work at that O'Reilly she moved to Scarsdale. This is why I posted this feedback at both locations.This entire matter has been documented in a 5-page word document including all the downloaded text messages. How about the new store manager refund my money, I can bring by the proof?Not sure the point of contacting corporate again? Given I've tried to resolve in numerous ways with them which is what produced the documentation.So you want me to reach out again to try and solve the matter, why not just refund the money?

  Carl Jones
a month ago
I was looking for common windshield washer tubing and fittings. They had none. Several empty pegs and misplaced products noted during my search. This is not my first time at this branch that they didn't have what I needed. Yet I was able to get my needed items at another branch, further away, though.

  Phoenix Rogers
2 months ago
James was FABULOUS! I came in for brake light bulb and wiper blades. Transaction done and he says need help putting these in? He then proceeded to puy both in my car for me. 10 stars if I could

  Moustafa Rady
2 months ago
I had great service from Audra, she came out of her way to serve my needs of parts, she was friendly, knowledgable, and helped me with the right parts for my car s lights, I will definitely go back to the store and definitely ask for Audra

  jes se
a month ago
Went to get hydrolic hose and they made me a new one it busted as soon as I turned on the Skidsteer. Dont go there for hydrolic hoses.I went down to League City Hydrolics and the fixed me right up and had me up in running again no issues.

  Movie Fanatix
5 months ago
Extremely helpful staff, I came in to get my headlight bulb changed and I was accommodated in the most friendliest and they didn t ask for any compensation for changing my bulbs! Other auto parts store employees refuse to even leave the store to help, but not this one!

  Sharla Hitt
3 months ago
James was very nice and helpful! He was able to swap our headlights for us and had us back on the road in no time! Thanks!

  PAULA GODAIL
2 months ago
We went in after breaking down on the freeway. Becky waited on us and was amazing! She had the parts waiting when we arrived and helped with other things. She was fast and efficient and knew exactly whatwe needed!!!

  Jane ensor
3 months ago
Shout out to James! Got a new battery installed in less than an hour! Staff knowledgeable and very personable! I will be back! Y all rock!

  Vanessa Garcia
2 months ago
Horrible place this oreillys is really bad the customer service and employee are outside cleaning there cars instead of helping out the customer with stuff we need. Do better.

  Leo Getts
a month ago
Extremely helpful polite and has everything you need at the lowest price.

  Seta Sahagian
8 months ago
The energy in this store is amazing! The staff are so friendly and helpful. I am from out of town, but if I lived in the area, I would make sure to go back to this store every time! A shout out to James for assisting me today. Really appreciate you! I would highly recommend this O Reillys. 10 out of 10.

  Misslette Caillouet
5 months ago
We love our O'Reillys! They are always knowledgeable and helpful! Match prices, too! 5 Star for them!!!

  Bobbi Johnson
10 months ago
Patrick and Becky offered great customer service. With the rain coming and going as it does, I needed new wipers before going out of town. They made my trip to the auto parts store easy. Was able to purchase my wipers, got them installed and on my way I went. Top notch service for sure

  Barry Waxman
9 months ago
Becky (Webster) with the nails is AWESOME! She is constantly and always smiling and willing to help. I'm not a mechanically inclined human, but she makes me feel comfortable even when I'm probably the laugh of the day.I work on the OE side of the parts industry.Treat her right, or I'll recruit her myself. There's a handful of high volume dealers in the Houston Market that would be lucky to have her.

  Carol Bourrillion
6 months ago
The parts counter guy had the same vehicle as I also had same problems as my car too. He knew what I needed without looking on the computer my husband put parts on no problem he said go to him always, he's are parts guy now

  Mrs Williams
4 months ago
Big thanks to James for his outstanding help today! Will definitely return to this location.

  Alicia Perez
4 years ago
Best customer service by far each and every time my husband or myself come in these 3 Ryan, Robert, and the manager lady know they're in for a ride and they always have a smile and are willing to go the extra mile to make sure we have what we need.

  Chem zard
10 months ago
Helpful! Always helpful.The staff go out of their way to help you out. Even one of their regular customers (Schooley's Auto Servicing) pitched in to help.I go into this store because I know I can count on them to be courteous and helpful. Nuff said.

  Jason Goodrich
8 months ago
Becky with the good hair (and WOW nails) found replacement headlamps I really needed at night. AND she price matched so I didn t have to drive down the road without em. Thanks, Becky!

  Amy Kingdom
a year ago
Becky, Eric, & Sean are an excellent team! Every time I go in that store (which is A LOT), every one of them greets anyone coming in with a smile on their face. OReilly s is lucky to have such a great group of employees! Eric is extremely knowledgeable and has always gone above and beyond his job duties to help, not only me - but anytime I ve been in there - he is always helping someone - and most of the time it s out in the parking lot on a vehicle. Becky has also helped before too - don t let her nails fool you, because she will get down & dirty if she has too Sean is always pleasant and very knowledgeable. He is a very hard worker and is always willing to help. Thank you to all three of you - Oreillys should be grateful to have y all as employees!

  Randi Fox
6 months ago
Staff helpful and went out of thirst way to help me find what I needed even looking with other stores that weren't O'Riley's after they found out their stores didn't have what I needed.

  Jennifer Hendricks
8 months ago
Thanks to The night manager I think she said her name was Becky for helping me and my son out in a pinch!! She was very helpful and I will be going back to this location for my auto needs!!

  Venny Long
11 months ago
I had a great and helpful experience thanks to Deon. What a great worker. The other man that works there the older gentleman not so very welcoming or helpful. Thank you again Deon. Only five star because of Deon!!!

  Alfred Daise
9 months ago
Staff is always friendly and cordial at this location. Don't go to the Seabrook location. It's a totally horrible store! They only like locals, not any other people coming to this location. Sounds crazy but true.

  Tania Escalante
a year ago
Had an issue with some fuses I purchased. Asked a sales associate, Eric for help. Let me tell you. He went above and beyond. He fixed the original problem and found the bad fuse. He changed everything for me, even though he was on his lunch. Great customer service! Thank y all so much! I would highly recommend this store. Everyone is friendly and helpful!

  Watchinya Gangstalkers
a month ago
Cynthia was a huge help getting me back on the road.

  Norman Mondy
10 months ago
Employees are always very helpful. I have been here in December 2022 and June 2023, for battery replacement of two different key fobs.

  Henry Hrivnatz
5 months ago
Found it necessary to stop and buy brake fluid. Had a problem where I lost brakes suddenly.

  Andr� CoG
11 months ago
It s nice when you need help and find people who do more than the bare minimum to please you and get you right. Thank you Ms. Becky, for all your help and for making me laugh while doing so!