Jerry's Cadillac Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  josh
2 weeks ago
Scheduled an appointment for a vehicle inspection a week in advance. I was told by the GMC service associate that they moved their equipment to the Cadillac Service Center since it was "quicker". Arrived at the Cadillac Service Center at the scheduled time but waited well over an hour before they finally moved my vehicle in for inspection. These typically on take 30 minutes at most considering it's a safety inspection only, per state regulations. I watched as multiple vehicles entered the service center and left before they even approached mine. The only reason why I think they finally got to mine was I raised my concern with how long it was taking with the service associate. Jerry's is typically known for their service department. Based on this experience, I would not recommend taking a vehicle to them for service.

  Stephanie
3 months ago
Update: I spoke to their management and they did nothing to remedy the issue. STAY AWAY FROM THIS COMPANY!!!!I paid $580 to have a 60,000 mile maintenance done. I drove out of their service center and at the first gas station I stopped at, my car broke down. I got someone to help me jump the battery. Took it to Auto Zone and they said my battery was definitely bad, probably from poor installation. My battery is only a year old so I called Jerry's and spoke to Juan. Juan called and said that there was nothing they can do. I am so disappointed and angry. STAY AWAY FROM THIS COMPANY!!! THEY WILL RIP YOU OFF!!!

  KIRAN PATEL
3 weeks ago
I wish I could give more stars truly one of the easiest places to get service. Quick drop friendly service and vehicle ready when we returned. Excellent keep up The great work.

  heidi gamsjager
2 months ago
Excellent customer service. I must give a huge shout out to Kathy Beamer (sp last name?). She went out of her way to ensure we had an excellent loaner which my 6'3" husband would fit in comfortably. She also called us several times to update us on the progress of our repair.

  Jack Read
2 weeks ago
I was disappointed that my car was not washed or cleaned inside. There was bird poop streaming down one window. When I come there to have my car serviced its aways cleaned. I ll not drive that far again for that kind of service. My husband died one year ago. He would be unhappy too.

  Kenneth Smith
2 months ago
As always A-1 customer service. repair was done quickly. Nice & clean. Everyone is so professional. I would like to just say thank you!!

  David Danner
3 months ago
Had my wheels on my XT6 powder coated and Jerry's did a fantastic job. I was especially happy with the final produict and it only took two days to get the process completed. Connor and Juan are the best!

  Don Loving
2 months ago
Just purchased our new 2024 Cadillac Escalade from Jerry s Cadillac at Weatherford Tx. This is our third Cadillac purchase from Jerry s. We continue to go back for new Cadillac at Jerry s. Mainly due to the great customer service during and after the sale. My last Cadillac purchase had been in Jan 2018. As I expected some new faces that I had not had the pleasure to deal with. Hunter Jennings our sales person that worked with us on the process on ordering our new vehicle. He was very professional and kept us informed on updates on Escalade order. Hunter & James Ramsey there Technology advisor. Both were very thorough and detailed on going over the operation of our new Escalade. I called Jerry s after Christmas 23 on a Saturday by my surprise, the person that answered the phone at the Cadillac dealership was Manager Brit Huber. I was inquiring on ordering a new Escalade. At that time Brit told me, since we re at the Holidays it may taking a little longer to receive this vehicle in the range of 6 to 8 weeks. Brit said he would have one if his best sales persons call me on Monday. Hunter called back on Monday I ordered our new Escalade Hunter also gave me the same time range. I thought to my self this will never happen in 8 weeks. All other Dealerships said a minimum of 3 to 4 months. By my surprise our new Cadillac was at the Jerry s Cadillac7 weeks from the time I had ordered. As I said Earlier some new faces but still the same great service. This is why we continue to go back to Jerry s for all of our Vehicle purchases.Thanks to Everyone at Jerry s Cadillac.Don & Mary LovingGranbury Tx

  Gene Garrett
2 months ago
I was very happy how Cathy Beamer did our business...she does a great job, I can say that with other times as well as this time that she doe a really good job and takes care of the customers....

  Tina Wheeler
2 weeks ago
Went in for transmission flush was told and sent an email with the total service fee on a filter change an service , then soon as they were done it was almost 200$ over what they told me and they didnt even change the filter :(

  Janet Aaron
2 months ago
The staff was very friendly and professional. I had my car serviced and got a nice car wash!

  Gary Keel
2 months ago
I had a recall for Jerry s Caddy to fix; they greeted me with open arms, fixed it fast and delivered it clean and shiny!

  Pam Kinkema
3 weeks ago
Wonderful service, and excellent staff. Totally concerned about our major emergency issue and resolved it immediately.

  Dianna [email protected]
2 months ago
Since Jerry's built their new Cadillac Service Center, they always add more to my bill than they originally quoted me.

  KEVIN REEVES
2 months ago
Best service around. I would send my family to have these professionals take care of them.

  Katie H Miller
6 days ago
From friendly greeting, comfortable waiting, to first rate service!!

  J
2 months ago
Had a 2pm appointment for oil change, after an hour waiting, my Cadillac was still sitting in the lot. Took my car and my money elsewhere

  Donna Lasater
2 weeks ago
Great service. Dylan Englert is the best.

  Yvonne Brock
2 months ago
Service was excellent Cathy was very professional and helpful.

  Mario Clemente
a year ago
I have terrible experience at service here since the first time I took my vehicle in. My new escalade came with a few issues that still have not been fixed. At one point it was there for diagnosis and oil change for almost two weeks and no loaner for them to tell me they can t find the problem. While vehicle is there I never receive an update phone call. I always have to be calling to see whats going on.Services: Auto engine diagnostic, Oil change

  Brenda Kimmons
a month ago
What a great honest place to take a car!

  Jeff Vick
2 months ago
Josh Martin is the best!

  Bren Forbess
3 years ago
Loved my salesman ! And this company is great in the checkups and oil changes and keeping my car in great condition. Did l say l love my Cadillac?

  Melissa Bradley
3 months ago
Excellent service!

  Hugh Jase
a year ago
Great service always!! Ask for Ken, he is great!!

  jerry wofford
3 weeks ago
Excellent

  steve whitmarsh
2 weeks ago
Good service

  Scott Brogdon
2 days ago
Awesome service!!!!!

  Matt Wiley
3 months ago
Great service

  Randy Harris
3 years ago
Made appt for oil change still took over 2 hours