Jerry's Buick GMC Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Paul Hutton
2 weeks ago
Title: A Positive Experience at Jerry Chevrolet - Thanks to Ashley CorbinDate: April 6, 2024I recently had my 2023 GMC 2500 serviced at Jerry Chevrolet,. Ashley Corbin, my service advisor, was professional and attentive throughout the process. She listened to my concerns and explained the repair process clearly, making me feel well-informed and at ease.The technicians at Jerry Chevrolet were skilled and efficient in their work. They took the time to thoroughly address the issues with my truck, and the results were excellent. The attention to detail was evident, and I appreciated their dedication to providing quality service.The dealership was clean and well-organized, with a comfortable waiting area equipped with complimentary coffee and snacks. The staff was friendly and welcoming, which made my time there more pleasant.Overall, I had a positive experience at Jerry Chevrolet. Ashley and the team provided efficient and high-quality service, and I would recommend them to anyone in need of vehicle repairs or service.

  Tom
3 months ago
Great service. I've been a loyal customer at Jerry's 30+ years. As far as service I only deal with BOB MURPHY, great guy and always helpful. Always answers my questions without delay. Always has a great attitude toward customers. The car you mention belongs to my wife, 'B' and she deals with Bob like myself. The last 10 cars/trucks I've owned were bought at Jerry's.

  James Mynaugh
5 days ago
Checked in on time. Was told should be 45 minutes for an oil change and tire rotation. Took 90 minutes. Not impressed.I miss the loaner cars that dealerships would give you so you could run errands while your car was being worked on. I ve heard some dealers are doing that again (not Jerry s). Next time will make some calls and find one.

  Mike Gilbreth
6 days ago
Cody was my adviser and he really listened to the issues I was experiencing in my vehicle. I appreciate the extra effort that was taken to address my concerns. Definitely a great visit at the service department. Thank you.

  Kenyatta Appleton
a month ago
Do not take your car here. If this is the customer service that GM stands on then I will never purchase another GM vehicle again.Brought our car in on a Friday, had decent communication with our Ashley our service advisor and then all communication stopped. My husband and I called Ashley and left messages which she didn t respond to.It wasn t until we escalated the issue to other managers on Tuesday that someone gave us an update. My husband called back again to speak with Ashley but was transferred to her voicemail with no return call. We then decided to pick up our vehicle and take it to another GM dealership to complete the repairs. Don t not, I repeat do not take your vehicle to this place.

  John Stepp
3 weeks ago
I arrived 3 hours early for my appointment however, they worked me in immediately. They performed a front end alignment check as a courtesy and showed me where it was out of alignment that saved me some damaged to my tires. The out and filter change and alignment repair was accomplished in a I did professional manner. Before they gave my car back they ran it through the car wash. Extremely haPot with my service at Jerry s GMC Buick Service. .

  Gayla Shields
2 months ago
The service was good, the communication with Ashley Corbin from the service department was terrible!! Drop the truck off on a Tuesday and never heard from her again, I called Wednesday and Thursday and left a voicemail for her. It took me finally calling back on Friday morning and having someone page her and having her answer her phone. Once that was done, she told me my vehicle hadn t even been looked at yet, and probably wouldn t be looked at until Saturday or the following Monday, and then, about an hour after that, I get a phone call saying that my truck will be done that evening (Friday). Just kind of funny how that worked itself out. Anyway, the point to this review is communication is key, customers just want to be informed of what s going on with their vehicle and how long they are going to be without it.

  PapaKat
2 months ago
Fast, convenient, and friendly service. Laura made sure all of our requests were met by going over the vehicle when we picked it up. She provided pricing for some future service items I want to have done. And she gave me a print of our service history.

  Jennifer Tarlton
2 weeks ago
Jerry's GMC Service is the best! They're ready for you when you get there and are super fast. I had my first service appointment on my 2023 GMC Canyon. The first service on a new vehicle is free!!! And they are soooo nice and professional. Five stars for sure. Worth the trip!!! Thank you Jerry's, Jennifer Tarlton

  MKT
2 months ago
Jerry s GMC service was great as usual. They did a routine oil and filter change and also found a screw in one of my tires. I believe getting routine service at Jerry s keeps my vehicle in great condition. Thanks to Henry Emerson my service rep he takes good care of me and my truck.

  Megan Quicksall
2 months ago
I have always found their service to be slow. It takes at least 2-3 days, if not more before anyone even touches your car, and then they drag their feet on the repairs. I've waited an hour and a half for a scheduled oil change. It's difficult to get a call back from an advisor unless you constantly stay on top of them (I've been assigned several different advisors over the years, but the situation hasn't improved).They advertise that they have loaners, but they are always at least 6 weeks out. This is not helpful at all when your car breaks down.Every time I take it for a problem, they "fix" several things that do not fix the problem, and I end up having to take it back multiple times. I just took my car in two months ago stating that there was an issue and they said there was not, and there are multiple leaks now. Would not recommend them, the only reason I've continued my service here is the warranty that I purchased with my vehicle.

  Fran Longeway
2 months ago
The sticker on the window does not reflect the correct return mileage to have the oil changed. The dashboard indicator that reflects how much oil is left was not changed back to 100%. However, the technician was promoting extra services that would total over $600. I have a hard time giving Jerry s Service Department more money much less trust them to do any more work on my vehicle.

  Jerod Rankin
3 months ago
Great facility. Arrived on time, pulled right up to a covered drop off and was immediately met by the professionals at Jerry s. Service was quick and waiting room was spacious with nice amenities and clean restrooms. My first dealership service experience with the team in Weatherford won t be my last!

  janet carter-harvey
2 months ago
They were very efficient in servicing my truck. Also gave me recommendations that needed to be done because of the mileage. Thank you for being knowledgeable about the maintenance of my truck.

  Dean Rogers
3 months ago
Fantastic service, was traveling to the east coast and the transmission on my truck went out. It's after 5 in the afternoon and Dylan and Erica are in full support mode. Dylan found a transmission in stock and Erica took me to my hotel. The service tech, don't know his name but he's the transmission expert, came in early and had me back on the road by 1 pm. Dylan drove my truck to pick me up and after dropping him off I was back enroute. Kudos to all involved and many thanks

  Darwin Edgar
2 months ago
Had a recall on my 2015 GMC truck. It took about 4 months to get the back order part. Part came in. Scheduled service. Arrived as scheduled and was told it would take 4-5 hours and they would call when ready. After about 6 hours called the assigned rep (Laura). No return call. Called again, no return call. Called following day got their call center. I did get a return call from another rep who said Laura failed to get the repair booked. Long story short, I got my truck back 3 days later. Laura NEVER called to give explanation or apologize for not returning my call. Thanks to Henry who DID call and DID get the truck repaired.

  Cedric Thompson
2 months ago
Laura in the service department was great. She kept me in the loop on the status of my vehicle throughout the repair process. The customer service I received was great.

  Todd Matlock
2 months ago
Excellent customer service and excellent repair work. Had truck front end rebuilt from wear and tear over the years. No small job for sure and it was completed in just over a day and back on the road.

  Damien Lopez
2 months ago
I recently bought a used gmc canyon not from this dealership I might add and I wanted to get it checked out. Bob in the service department was awesome. Everyone there was very kind. When I get a new one I'm coming back.

  Diann Daniel
2 months ago
My check engine light came on. Amanda and Henry at Jerry s Service Center were so helpful. My car was in on day and out the next. Super efficient and friendly service!!!

  Catrina Drikas
3 months ago
I have been taking my Yukon to Bob at Jerry s GMC for service since I purchased my vehicle new almost 7 years ago. He has always been straightforward, great communication, top notch customer service, and my vehicle has been done in a timely manner.

  Whitney
2 months ago
Always a great experience. Diagnosed our problems quickly and got us back on the road. Henry our service advisor was fantastic!

  Larry Shatto
2 months ago
I called Jerry s and was able to get an appointment the next day. They were able to get me right in, identified the problem and sent me on my way in a very timely fashion.

  Seth Longbottom
3 months ago
As always Henry is the guy to go to when getting any service done to your vehicle at Jerry s Buick GMC. He s always professional and tells it how it is. If there s a service I need or don t. I always use Henry for my service advisor.

  Sharon Wittsche
2 months ago
Great communication regarding what was going on with my vehicle. Henry did a great job getting my vehicle taken care of in a timely manner.

  Scott Hamilton
3 months ago
Laura always takes great care of our family. It also helps that the team at Jerry s always does a great job and are very knowledgeable.

  Saretta Rowland
2 months ago
They changed my oil, brake fluid and inside cabin filter in a timely manner. They are always friendly

  Cindy Puckett
2 months ago
Excellent service, kind and professional staff. Great place to wait and work while waiting on your vehicle.

  Bryan Reese
3 months ago
Ryan was very professional and the lady whose name escapes me that cashiered us out was absolutely the best cashier experience I ve ever had at a dealership five stars for both of them.

  Henry Emerson
4 days ago
Service was great,and Henry Emerson really is extremely knowledgeable. I definitely be back.