Lakeside Chevrolet Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Courtney Brewer
3 months ago
Just had a great experience at Lakeside service department. Everyone was so friendly and they were on time. I didn't buy my chevy here but I can highly recommend them for service. Thanks!

  David Gardonio
a week ago
Service Department was excellent! Got me in and got me out quickly!!

  David Spiegel
11 months ago
Just beginning our looking process, so we did not purchase. However, it was a very friendly, no pressure experience. No tricks or or gimmicks. Jason was wonderful and very helpful. When the time comes to purchase we plan on looking him up.

  Amy Barber
3 years ago
Eric in the service department was great! He went above and beyond, returned phone calls when he said he would to make sure I had all of the information available before deciding on the best course of action.He got my vehicle in quickly and back to me with the same prompt service.Polite, punctual, followed up and took care of business! We would recommend them hands down.

  Emily Posey
3 years ago
I had scheduled an appointment online and explained that it was a recall that needed to be fixed and even gave the recall code. When I arrived, I told them I had an appointment at 10:30. They took my name and then when they came back out, he asked me if anyone had talked to me yet. I replied, no? About what? And he said oh they have to order parts for that service so we can't perform this service until then.Maybe I am crazy, but you should look at the service that is asked of you and inform the customer that parts will need to be ordered, therefore CANCEL THE APPOINTMENT UNTIL YOU HAVE THE PARTS. My mom took off work so I could leave my car up there, so it was just a big waste of time for everyone. I get little errors like this happen, but the worker just acted like I was supposed to know all of this. I go back and check my emails and nothing was said about this. Any acknowledgement of the situation would've helped, but he didn't even apologize for the inconvenience or anything.

  Kenneth Andrews
4 years ago
Took my wife's Impala to get a oil change since that's where she bought it. Very nice and helpful people. I must have came at a busy time of the day. Because it took over two hours to get back on the road. Other than that it was a pleasant experience.

  Bob Thorman
6 years ago
I have to give it to the Lakeside Service Department, they have really treated my wife and I well and taken care of everything we've had done there with professionalism and courtesy. Both warranty work and even one major repair to my Duramax has been a breeze and the work has been done well and on time. Great bunch of folks in this department.

  David Tennyson
4 years ago
Absolutely amazing experience. Bart helped me along the way from step one. I walked in and explained my situation with the wreck and he quickly instructed me to ask my agent about under insured motorist coverage, something my agent, allstate, had yet to mention was available to me. After that, I contacted my agent, got everything squared away with the under insured coverage and was able to get a rental for my wife. My deductable also went down from 1000 to 250. Bart kept me up to date on the status the whole way. Super professional!! Then when we went to get the car, my wife noticed that her yoga mat was missing. Bart said that he would check with the cleaning crew and if they couldn t come up with it, to just purchase a new one and bring in the receipt snd he would reimburse it. Are you kidding?! They even have a sign that reads we are not responsible for personal items left in the vehicle . Bart was awesome! The car and work looks amazing! I would totally recommend these folks to anyone! Hands down, the best customer service experience Ive ever had!

  Kevin Brode
7 months ago
Excellent service, and worked hard to get us in and out on the same day. Bravo!

  Elsa Sanchez
2 years ago
Had an apt and when I got there Eric was ready for me and treated me with courtesy. Their shuttle driver took me home and my wait time for that was less than 20 mins. Great service and friendly staff.

  Brian Lovelace
a year ago
Nice dealership and friendly service. They are a smaller dealership so if you need a special order then they can't really help.

  Jennifer McDunn
a year ago
I've had nothing but great service here. My son needed a battery and they fit us in the same day! I will continue to come back.

  Mota Samuel
6 years ago
Eric in the service department is great! Every time I come by for regular service or for warranty claims he is always happy to help. Kept me updated the last time I took my truck for service troughout the whole process. I am glad I changed my service location.

  Nancy M
5 years ago
Took my car to get fixed a few months ago. They didn't fix all of the damage that was done. My door makes a squeak everytime i open and close it. There was a dent that was not there before i dropped my car off with them and they refused to fix it. I am not a smoker and someone even smoked in my car and left a cigarette stain on my door. My car was fix for a few days and they never called me or returned my calls. If you want your car fixed I can strongly say this place is the worst place to go to. Won't own up to anything and bring the value of your car down by smoking in it, and a big lack of communication.

  Gracie Wildman
5 years ago
Took my car here for a noise it had been making for several months. I asked the service manager to drive it with me so he could try to hear the noise and he actually did. They fixed it in 3 days when they were not able to figure out what the noise even was after 5 times (5-7 days at a time) at the dealership I bought the car, Huffines in Plano. I appreciate this service manager believing there even was a noise when they weren't able to "replicate the sound" at Huffines. Making me feel that because I was a woman, there was no noise.

  Chris Jensen
3 years ago
Great Chevrolet dealership located in Rockwall. Purchased my truck here just over a year ago and I couldn't be happier with the service. I was in today to have a screw removed from my tire. We were in out in less than 15 minutes. Thanks, Lakeside!

  Court Mzyk
2 years ago
After 2 months they got my factory catalytic converter in and replaced. She runs so much better now! Oh the gas I wasted waiting but still they got the job done.

  Alan Orshalick
2 years ago
Great Service Dept. Honest. Also, we got an Extended Warranty with Zurich Ins. best in the business. Far better then others...

  Jose Santamaria
5 years ago
Took my car in to get a sunroof repair. I worked with Andy and he was awesome. Best part was he was proactive in calling to provide updates. Will be going back to this dealership for repairs on cruze going forward.

  L Berreth
2 years ago
Can we bring back customer support? Not just the guy giving the bad news, but in your BRAND. Chevy you got that man giving ALL your customers bad news that your product isn't great and then turn your back on the customer and product experience

  Joyce Conley
4 years ago
I dang near jerked Tweety Bird's (my yellow camaro) front bumper off at my Dr. office. Curb in front of the parking space was taller than I thought. Low to the ground Tweety went up and over it. I stopped immediately and backed off. Was a little difficult. Took it to our dealership, Lakeside Chevrolet in Rockwall this afternoon. Seems I broke the brackets on the driver side that hold the bumper on. On the passenger side they were able to reattached it. Said I was good to go and guaranteed the bumper (actually whole lower front of Tweety) would not fall off til I decide to go ahead and fix the driver side with new backets. If I do, the brackets (2) are only $40-$60, but the labor is $200 b/c they have to remove the bumper to replace the brackets!!! I opted to NOT until I crash the front end into something. Hope I didn't jinx myself with that decision...Guess what? They charged me ZERO, ZIP, NADA. And that is why I love LAKESIDE CHEVROLET IN ROCKWALL. BTW Bart was the employee.

  Andrew Judson
6 years ago
When we came into the dealership customer service was through the roof everybody was friendly I will recommend them to everyone if you think you couldn't get a car try again at Lakeside Chevrolet in Rockwall Texas they will get you pre-approved quick and easy paperwork was a breeze and my salesman Blake seed work his magic and got me approved for a 2017 Chevy Malibu all I say is it's my first time ever going to a car lot to get a car try a real dealership before a used car lot I think God I think everyone at Lakeside Chevrolet

  Robert Brown
3 years ago
Can't complain really. Busy place. Hard to get a hold of someone on the phone but they fixed my car up fine.

  Steve Norris
a year ago
It was spot on great service and customer service I appreciate the help and it got my Honda Accord EX-L back to the good service and I love it.

  Christine J.
7 years ago
Bought all my cars from them, worked with them on a totalled car, worked with them on a body work repair, couldn't have asked for better service and friendly, easy to work with people... Except the cashiers and girls in the service area, they always act like they are doing you a favor by doing their job.

  SHANE Frazier
3 years ago
They are the best and always go out of their way to help me. Love the service manager.

  Fred Curry
6 years ago
Had my 2015 and 2017 Volts serviced and some bodywook done over the past 3 years. Great people to work with and quality results.

  Emily B (Twisted 1)
5 years ago
Super fast and professional service. Took extra time to look for a hub key I didn t have to rotate the tires. A+++

  Lee Perrin
3 years ago
I have bought my last 3 pickups from Lakeside, easy purchase. All service is performed here, in and out fast!!

  George Benekos
a year ago
Great experience and prices reasonableService excellent