Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Angelle Tatum
a month ago
If I could give Caliber Collision Rockwall 10 stars I would. I am so grateful for them. For my last accident I went to a different body shop and my car was there for 3 months. But this time I decided to go with Caliber Collision and from day one they have communicated so well and got my car done in two weeks. My advisor was Darren and he has been so helpful and nice. Jennifer at the front desk is also amazing. I can see they both genuinely care about the customers and I am grateful to have found Caliber! Highly recommend.
Oleg Mullaev
2 weeks ago
Very good and fast repair service. While others estimated 21-28 days to complete the job, Caliber Collision got it done in just 6 days.Highly recommended!
Paula Dodd Barnes
3 weeks ago
Very satisfied with the repair to my CRV by Calliber Collision . The Rockwall location even repaired and mistake that another Calliber Collision made on a previous repair. Wow! Very friendly professional and a lightning fast job. Highly recommend the Rockwall location for your next unexpected vehicle repair service. Thanks again!! Paula Dodd Barnes
Angie Cain
5 months ago
Who is not kept informed adequately during the process. Also, the first time they wanted me to pick it up. There was trash in the paint and still dents in the bumper. The second time it was promised to me it was not ready. When I did finally pick it up, there was armor oil all on my floor mat like it was spilt, and my rear seats were halfway down and halfway up. I picked up the vehicle, and with an hours part of the engine cover, was dragging the ground because it wasn t attached properly. I m just worried that in the future more stuff is going to happen with the repairs repaired incorrectly.Services: Painting, Body & Trim
Bri Arnold
a month ago
Darren was very friendly & helpful! Also, easy to work with & had great communication all the way around. Thank you, Caliber Collision for getting my car all fixed up in a short time.
sandra villatoro
a week ago
They did amazing, picked up my baby and she looked much cleaner on the inside too!. They did a great job in such a short time amount too!.
Nichole Schumann
3 months ago
Great staff! Front desk (I believe it was Jennifer) was amazing, detailed and very friendly and Austin was wonderful with my insurance and getting my car fixed! I am very happy. Thank you for an amazing customer service.
Elijah Stewart
a month ago
This shop is awesome. Got my car done in record time, communicated extremely well, and were very courteous! I would highly recommend this shop for any body or repair work.
Coy Belseth
2 months ago
Caliber collision fixed my car to a degree, so I can t go zero stars. From beginning to end I was constantly disappointed.There were staffing issues and nobody could speak about my car without a wait. My adjuster didn t speak the best English and my god did it show.Text messages were laden with grammatical and spelling errors, as well as just completely wrong terminology. I was told over my text my oild pan was puncher but upon requesting pictures from management it was only dented.I was contacted by a manager about my review. Tori did an excellent job about covering her behind. She was quick to dispel my issues with her, and assured me the associate would be coached. She did very little to affirm my concerns however.The shop was a partnered repair shop with my insurance company, that s the only reason I chose it. I will not be choosing caliber again. My adjuster couldn t even read the statement correctly. I was told they fixed things they didn t even do.
Erik Rivera
2 weeks ago
if you happen to need vehicle body repair, I would definitely recommend Caliber here in Rockwall. Darren was a great and communicative advisor. Repair was excellent and completed early.
fatima pena-vazquez
a month ago
Excellent service!Great communication from the very beginning, they follow up with me throughout the repairs of my vehicle, it was delivered as scheduled!Great service!
Danny Kraft
5 months ago
World class professionals and world class people. Saying they went above and beyond is an understatement. Tori the general manager knows so much about cars it s incredible; she listened to my very detailed problem and found a way to fix it that three other dealership could not. 11 out of 10 quality of service.
Rosanna Mao
5 months ago
Best customer service experience I ve ever had when having repairs done to my car! Reno kept me informed every step of the way and he even had my car back to me early! I ll definitely be back for any repairs I ever need in the future!Services: Painting, Body & TrimServices: Painting, Body & Trim
Juan Interiano
5 months ago
From the moment i dropped it off Reno and front desk lady was very courteous and helpful. Repairs were up to standards and it was given to me a day early, throughout the repairs i got notifications daily on the status on my vehicle. Definitely will recommend it and gladly i will do business with them again in the future.Services: Painting, Body & TrimServices: Painting, Body & Trim
Luis Arturo Herrera
a day ago
Extremely rude. Believe me: You don t want to deal with this people when you need to repair your car. Better go somewhere else.
Sandy Giampapa
5 months ago
Highly recommend Caliber Collision for repairs! Reno was our contact for the progress of our repairs and always kept us informed! Got our car back on the day it was promised as well. Thanks and kudos to Caliber and Reno!
Jeremy Morgan
5 months ago
Caliber got us in quickly and made the car look as good as new in the timeframe they told us. We will use them again for all of our repair work and recommend you do the same.Services: Painting, Body & TrimServices: Painting, Body & Trim
Jennifer House
2 months ago
They expect us to wait without our vehicle over a week while they wait to get a part. We have jobs! At least offer a loaner car or let us drive our own vehicle until the part comes in. Ridiculous!
James Heather
9 months ago
This team provided exceptional service. When the side mirror of my Toyota was damaged, Carmen made sure that someone from the team would give my wife a ride home while she waited for the repairs. These people really go out of their way to help customers. The quality of the work that they provided was excellent as well!
Patrick Zukonik
6 months ago
Extremely satisfied with the service I received from Carmen, Tori, and the rest of the staff. My only problem was a plastic part was not reinstalled properly and I had to return to have it fixed. It was done promptly and while I waited. Thank you.Service: Body & TrimService: Body & Trim
Kenneth Moss
6 months ago
What a great job Caliber Collision did with the repair work on my pickup truck. They kept me informed in every step of the process. The manager and staff were awesome!Services: Painting, Body & TrimServices: Painting, Body & Trim
J Cade
7 months ago
Never again. Great work but they drag their feet. Car was promised over and over and over but no one wanted to finish putting it back together or do the paperwork to release the car before a holiday weekend. Tori the manager on the other hand is amazing. She promised the car would be ready and she kept her word.
Amy Fly
8 months ago
This entire team were courteous, informative and knowledgeable from start to finish. They worked with my ever-changing schedule and they even found and replaced my custom Rubicon decals for me. They all went that little extra step to ensure they did a thorough and excellent job from repairing hail damage to detailing on my Jeep. She a ton cleaner when I left, then when I dropped her off with them...I would recommend and use this Caliber Collision (Rockwall) store again!Services: Painting, Body & Trim
Noemi Lares
10 months ago
I needed my truck fixed through insurance because of an accident and I am very pleased with the outcome. I will definitely return if ever needed with them, staff is very nice and courteous. My truck looks better than it ever did thanks to them, no issues and any doubt i had they had a solution.
Jason Brown
2 weeks ago
I have always had to take my car back in every time I have used them and this would be number 5 different locations
Jimmy Barham
a year ago
Awesome job!!! Neil was great and delivered on EVERYTHING he told me. The truck looks better than it did before the accident. The paint, tri-color white metallic, matches PERFECTLY and it's impossible to spot the repair. Best of all in a tiny of supply chain issues they completed the repairs a full week earlier than promised!!! Although I hope I never have to be a customer again, I would not hesitate to do so and would definitely recommend them to anyone!!Services: Painting, Body & Trim
Texas Fullers
3 months ago
Great service. On two visits for separate incidents they performed in every aspect. Ready when promised and communication is done very well.
Tim Duzan
6 months ago
Have used Caliber Collision a couple of times and this time I have used them for 3 vehicles that have hail damage. They did a great job with paintless dent repair and Carmen was on top of her game with communicating with me about the status of each vehicle.
Jennifer Hooten
11 months ago
Came in with a few issues with my car and Pedro was super helpful and had great customer service. Him and his team worked great together to fix my car and get it back to me quickly. Highly recommend and plan to return in the future.
Bryson B
7 months ago
They have been working on my vehicle since the beginning of June. It is nearing the end of August and I still do not have my vehicle back.This has been the worst possible experience. Communication is lacking. Do not let the insurance companies talk you into this repair shop. They outsource work and therefore cannot give definitive answers. Extremely disappointing and frustrating.