Offerings
- Oil change
Amenities
- Mechanic
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
WW and LR Barnhill
6 months ago
Very knowledgeable, friendly, and a fair price. Andres took time to explain things, and there was no pressure to do a service I did not need. I will definitely return to Fritz's.Services: Auto A/C recharge, Oil changeServices: Auto A/C recharge, Oil change
Tiffany Ni�o
8 months ago
Absolute life savers! Andres was so sweet and helpful. The A/C went out on on my ML350 on a road trip with babies and dogs in tow after we had already taken it to an actual Mercedes dealership who had overcharged it. Lucky Andres was able to take care of it for us. Great customer service and he was very knowledgeable. Will always recommend them in the future!
Marcelo Cruz
a year ago
Alright, people. Do you like honesty? Do you enjoy people being straightforward with no BS? This is the place. Andy checked my vehicle out, gave me an honest, professional opinion along with pricing and suggestions. He did not treat me like an idiot or as if I were a cash cow but as though he were speaking to younger, less knowledgeable version of himself (if that makes sense). I will be taking my vehicle here for all mechanical issues!
Jesse Pe�a
4 months ago
Made me wait 3 weeks before telling me he couldn't help me. Would not recommend dealing with the owner Craig. Waist of time.
S S
a year ago
Great service and a fair price. My wife took the car in for service and wasn't talked down to when she explained the problem and no upselling. Great place!
Dillon Sitka
4 years ago
DO NOT GO HERE. Brought my car in to have a noise checked, caliper bolt came loose so that was making the noise. No problem. They charged $220 to drive the car 60 miles. Okay, I understand, while a little high, I work for a dealership and I understand diagnostic time isn't cheap.But what I don't understand is how my bumper was perfectly secured when the car was brought in, (June 29th, brought car in about a week later as I'm from Austin so it sat at my mothers house until we figured out who to take it to. Anyways, my mom picked it up for me so I could go swap cars with her after hours and she didn't know what the car looked like prior so she didn't say anything to them, but I noticed when I got there to pick it up that the bumper was completely hanging off on the passenger side.After further investigation I saw that the tab on the end of the bumper where it snaps into the fender had a rip through where the screw that SECURES IT was. While the screw was still in my bumper. So it's apparent that after some time they were able to force my bumper off, only for it to not go back on, not tell me, and then when I tried to call the shop to inform them the guy who I spoke with on the phone wasn't listening to me, trying to tell me it happens all the time and he'd fix it better than new and just talking over me. Even after I told him I don't live in Victoria he kept talking over me telling me to bring it by right now and then began to cuss at me when I finally spoke over him to tell him to listen and then hung up.I would NOT recommend you guys use this shop. Take it just about anywhere else if this is how they're going to treat their customers. Now this is just my bad experience, but if this is how they handle their mistake I wouldn't want to even take it there to give them the chance to make one.
Jeanne Crocker
2 years ago
Kept my 1999 Mercedes SL500, for over year, for what was suppose to be rather minor repairs to Aircondioning. Majority of the time it was left parked outside. Heard nothing but excuses, he was too busy , he was going out of town , he wasn t feeling well . I finally insisted it be fixed, ($1,500) and when I picked it up, the air conditioning was still rattling as I drove off, the car exterior was covered with stratches, interior was filthy and several parts broken inside the car that were not broken before. I drove it straight to VLC Elite Concepts and left it the same day I picked it up from Fritz s. Estimate is another $1,500 in repairs and I will now have to have it repainted. I am furious and will never go back to Fritz s.
Onur Kose
5 years ago
I don t like to write bad reviews but these people are like a joke. I took my 2 cars there and spent over $2,000. Last week I took one of the cars for A/C repair and paid $510. It didn t work well, it was barely cold in the car. They said it needed another part. Before I even took it back, the barely working A/C stopped working. I called him, he said to bring it the next day, I took it the next day. He called me later in the day and said he has to install a new A/C system which is around $1,600. I asked him in a very nice way what he did the last time, because I paid $510. He started talkin me rudely, said he doesn t have anything to do with the A/C being broken and said that I should pickup my car and take it somewhere else and hung up on me. I called him again and said that I didn t even blame him for this, in as just wondering what the problem was... his response was: Maybe it s me, I m sick of talking to people and take your care somewhere else. I have never seen anything like this before. He took my money, didn t fix my car, and told me to go somewhere else even though I was polite and I was just trying to understand what happened. You can never treat a customer this way. This is crazy.I definitely not recommend them to anyone.
Emery Smith
5 months ago
Needed electrical work done on my Mini Cooper and it was done quickly!
CJ
7 years ago
Excellent. I have gone in for several oil changes and minor repairs. Craig answers all of my questions, and lets me buy my own parts. Pricing is very fair and they do not try to cheat you out of your money; and they could easily get away with it since they are the only shop that services European cars in the area.. I highly recommend this place to anyone.
Donnie Stokes
2 years ago
I was on my way home to Houston and started having car trouble. I needed to get home to my daughter. I called them and they waited for me to limp into Victoria. They took care of me and got me home to my daughter. Some of the nicest folks I ve met in a long time.
Carlos Orozco
9 months ago
Bad customer service,I tried to talk to someone about a car I have but the man working there made me look like if I was wasting his time and started asking questions without letting me explain what I wanted, I just need a mechanic to check my car !
Glenda Nesbitt
6 years ago
This place is awesome. Came through in a real pinch. We were travelling & our truck broke down. After googling the nearest mechanic shops we limped into Fritz's & were not disappointed by our choice. Andres stopped working on the vehicle he had lifted & went right to fixing ours. Not familiar with the area it was such a relief. If you EVER find yourself in need of auto repair definitely call on Fritz's, they'll take care of ya!
Gilbert Moreno
4 years ago
I think Fritz is the best import car mechanics in Victoria. Andres has always worked on my 2012 Mini Cooper whenever it needs to be worked on and has always been on target just by describing to him what the car is doing and acting like. Thank you Andres for your expertise.
Gilbert Moreno
2 years ago
If you own a domestic or foreign vehicle and have mechanical problems, talk to Andres. He has been my mechanic for a long time now and he has corrected all the problems I've had on my vehicles. Thank you Andres.
Rebecca Barrett
6 years ago
We broke down on the side of the road on our 2 month long journey ! And got towed here .. Our Mini Cooper just got out of the shop from the Mini Cooper dealer ship in El Paso Tx who did a horrible job hence broken down ! We had a time limit and we're stuck hours away from our next stop ! These guys got our car in our parts in and did quality work on it in a short period of time ! Takes experts to work on forgin cars ! And gotta say it's never been better !! Never got to meet the guys but the lady in the office was very helpful and sweet ! If I lived in that side of the world that would be my only spot to go to !! Thanks again for everything you did !
marcos herrera arriaga
3 years ago
Excellent I got an appointment for next morning at 8AM he immediatelly started working in my car even I wait and in anout 45to 60 minutes my car was readyVery honest I asked if my car needed any thing else he told me no. He didn t try to add anything that maybe was not neededVery happy with the service
Maria Moore
a year ago
Couldn't ask for anything better..Was on the road and air conditioner went out.. Fixed the problem in under 30 minutes and we were back on the road again.. Excellent service and price
Ryan Ehsan
6 years ago
I show up and they're rude, very unprofessional. They might know what they're doing mechanically, but not mentally. I don't know which mechanic it was but he was very unprofessional. Yelling for no reason, wouldn't recommend this run down place to anyone.
pam jones
4 months ago
Love, love, LOVE the office staff!
Joshua Valdez
4 years ago
I took my Mercedes there a yr ago for trans work and they did a wonderful job.....thanks guys!
Stephanie NewComer
5 years ago
This is NOT a parts house.It s an automotive repair shop.My stars are neutral I have no experience with the business personally.
Amanda Edwards
3 years ago
I love these guys. They always try to make the price affordable and are very reliable.
Bradley Knudsen
a year ago
Very rude and slammed the door in my face, just asking questions... not friendly.. AT ALL!!!
Bobby Webel
3 months ago
Great place
John Olson
5 years ago
It's within eye shot. Ppl seem nice!
Jo R
6 years ago
Have knowledge of foreign cars.. like Volkswagen, Passat..
Vanessa Peppers
a year ago
Had my car running again in no time
Fred Lagrega
a year ago
Great repair of A C and cheap.
STEVE CUMPIAN
2 years ago
STATE INSPECTION WENT QUICKLY