Due Now Official Inspection Station #11

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lauren Wilson
5 months ago
Showed up yesterday about 5 mins early and was first in line. The guy working was far from pleasant and ignored my initial greeting while he placed cones outside getting ready for the day. When he finally decided to acknowledge me and ask for my insurance I advised it would take just a few mins to pull up. After about 10 seconds he rudely said I can see this will take you awhile and tried to make me get out of line until I was ready despite being the only one in line. I stayed put and then about a minute later he angrily told me to move. I looked around and said I was the only one in line and didn t need to move and he began to press the matter. Luckily in that moment I found the insurance info or I would have got out of line and spent my money elsewhere.I ve gone to Due Now for over 10 years for their speedy service and personalized experience. This kids lack of professionalism, disregard for customer service, and sense of entitlement is not how I wanted to start my morning and will make me consider a wait at Jiffy Lube next year. It only takes one bad impression.

  King Bored
a month ago
Do not go here. In my opinion they are shady rude and predatory. I tried to come here for a $12 State inspection. They tried to trick me into paying $50. Go literally anywhere else. So rude. I will never go here again and I will warm everyone else I can to stay away from here.

  Richard Coleman
2 months ago
Horrible experience! The attendant was very unpleasant!, rude, and made the service completely uncomfortable. To top it all off, the price of a 3 min inspection was ridiculous! I will never go to this place again!

  Joey Hansell
6 months ago
As many of the reviews show below, this place is not where you should be going. If you re curious how it went, this was my inspection journey at this location.I went to Jiffy Lube for my inspection and the line was too long. I was in a bit of a hurry as I had an appointment to get to and wanted to try and knock out my inspection before going. I pulled up a google search and found this inspection station and figured why not, I ll check the line . When I pulled up, no cars there. I pulled right up and the inspector Shaun came out. He told me the inspection itself was $7 but there were other normal station fees that would make my inspection $20. As I sit here now, I have learned that these fees are not necessary, but he did not even imply I could run them down. If you read the other reviews, the owner or whoever represents the station tells multiple complaining people that all the inspectors are supposed to follow a script when explaining charges, but Mr. Shaun did not do that.Anyways, like I mentioned, I was in a hurry and there was no line so I decided eh why not , and said okay to the charges. The inspector then made me fill out a bunch of information on an iPad and drove in a circle around the station. All in all it took about 5 minutes. At some point during the inspection, I was standing outside the station filling out my information and the guy just starts screaming for me. Literally, I was 5 feet away, and instead of calmly calling out or even taking a step back to bring me into view, he just screams SIR . Scared the hell out of me, and it wasn t even important, he just wanted to see insurance info again.When the inspection was done, he had the audacity to assume I wanted to renew my registration at the little, shady looking shack next door. I said no, as I had no idea what kind of unnecessary charges they d try to tack on if I did that.Sure it was quick, sure there was no line, but adding on fees that they re supposed to tell you are optional, the rudeness of him yelling at me? I ll wait the hour for Jiffy Lube next time.

  Richard Salazar
3 months ago
Guy doing inspection was rude and short. Acted like it was an inconvenience. I just drove off. Will never come to this location again. 1/9/24

  josue cardona dc
4 months ago
They were very helpful and very nice Great customer service as well will go there again next year

  Sonia Hayek
7 months ago
I am new to the state, associates at the Due now inspection station made it very easy, especially the lady at the window where I changed my license plate, sorry I forgot her name, she was very very patient and very helpful. I appreciate your service very much. Thank you.

  Donna Sims
7 months ago
Overpriced. He literally drove my car around the building and then popped the hood. Paying took longer than the inspection. Just go to Jiffy Lube cheaper with better service.

  Candice Rubio
a year ago
Always fast and convenient. Get inspected and than get your renewal right next door! It is however recommended to pay with cash for the inspection because the card reader always messes up and takes longer. It s $20 for the inspection and they give you a coupon to use for next door! Highly recommend!

  D Block
5 months ago
We always go to this place. Fast and very friendly staff. I totally recommend this place.

  K Bee
5 months ago
The guy was weird, not very friendly and wouldn t let me pay with cash (I literally had exact change).

  James DeFrancisco
a month ago
20$ for an inspection . No thanks . Goto jiffy lube down the road

  eddie gramma
a year ago
Getting all of your paperwork in order and completing the little things can be frustrating and confusing but Miriam helped me out throughout the experience. Any issues I had with paperwork she fixed and she took the time to do it right. Pleasant and professional!Thank you!

  Maribel Wells
8 months ago
First time we tried this place and it was great. Just drive through and get your inspection and registration. The customer was great.

  Dora Milburn
a year ago
Extremely disappointed. They charge extra fees that are not posted. The wait is extremely long. The fee should be posted at the end of the line. The employee can't tell you what the fees are until it's paid in full. For some reason the company insist on having my phone number and email address, they has nothing to do with renewing my registration

  The Lee Family
4 weeks ago
Great customer service guys keep it up

  Kevin Cole
2 years ago
I just moved to Texas and went to this location based on Google choices. I arrived at 9am but there was no one there. After waiting 18 minutes wondering if they were still in business, someone pulled up and entered the garage. 5 minutes later the door was still not open! I don't recommend this place as just a few minutes down the road is Jiffy Lube who can also do State inspection. I pulled up and got immediate service! HUGE contrast!

  Jemse CruzL
a year ago
I have used this inspection station for three years and never had issues. Last month my reg. Last month I came over for an inspection and it was closed; the registration booth was opened. I asked the lady if the inspector was at lunch and , literally, this is what happened:She- doors are closedMe- but it is open today or no?She- usually when both doors are closed it means the place is closed.I changed my demeanor and she absolutely noticed I was already mad. I asked again the lunch part and then she said the placed was closed for the past month. WHY you didn t say this to begin with. She was absolutely unprofessional and I would rather go to the DMV next time instead of spending extra for their convenient service

  Yolanda Jackson
a year ago
I went for the first time and both employees were really nice and helpful. Got my inspection done and reg sticker in 10 min. I highly recommend. Thank you!

  Saabish1
10 months ago
Every year,I go there, and it's fast and easy to receive your sticker also.Prices went up,sticker prices went from 85 to 109.00,that's inflation rising, and your president, you voted for!!!!!!!

  Brandon Garza
7 months ago
Beware of hidden fee s. You have the right to decline the OIS fee. They won t tell you this. He said it s just part of the service . I was confused as to why my inspection was $20

  Y L
4 years ago
It's a drive through, so when you go, the left lane is for inspection stickers (the little pinkish/tan/coral building) and the right lane is for getting the actual inspection done on your car. I went on a Saturday afternoon for just the inspection sticker (I had done the inspection elsewhere) and was finished within five minutes. The price came to 104.88, which is 20.00 more than if you do it online, but you're paying for the convenience of having the sticker immediately instead of having to wait by mail, so it's worth the price. They are very fast, I recommend checking them out if you need your sticker immediately, but if you can wait then do it online and save yourself 20.00.

  No Thanks I'm good
2 years ago
The price hike they place on you after they get all of your information is bogus considering they normally are alot cheaper. If you're in the bay doing the normal routine and then they say it's $20 now...that's an unpleasant experience. I paid it, but I've been coming here for years with all of my vehicles..I'll just find somewhere else.

  Jennifer Schuett
2 years ago
Very unprofessional, while I was in line waiting a lady pulled in the left lane for title and registration, the inspection guy started yelling at her, she did not realize she needed to stop in a specific spot. But he was yelling at her from another customers vehicle, I tried defusing the situation and explaining to the inspection guy that the signs did come off a little confusing, it looks like the right lane is supposed to stop by a certain point but not left. He got extremely hostile yelling and swearing at customers. At that point I was afraid to continue with inspection for my safety and the safety of my vehicle. I was blocked In, but when it came time for him to inspect mine I said I was good and drove through. I was extremely uneasy after this and truly feared for my safety around him at that point and left. I do not recommend going there when this gentlemen is working. He is a ticking time bomb

  r g
a year ago
I went there at 5:45pm, they close at 6. Employee had shut down garage doors and was closing up. Honked horn in drive thru, ignored me. Will never ever go to this place again.

  Marsha Covington (TechnoWolf)
2 years ago
It no longer do vehicle inspections. It is only a COVID-19 test site. Or some are closed completely. Honestly I'm so glad it is closed. Too expensive. It would cost in previous years over $20. Jiffy Lube charges only $7. Go to Jiffy.

  Joy Mollnar
6 years ago
I should have looked at the reviews before coming here. Don't go here unless you want to pay extra fees for services you don't need. They will fail you unless you buy extra stuff you don't need. What should have costed me under $20 for a sticker ended up costing me $50 for wiper blades on an almost brand-new vehicle.

  Sandi
2 years ago
Guy working there was nice, just wish I would of know about the 2 extra fees of 13.00 for a 7.00 service. Well learned my lesson to go some place else that only charges the normal 7.00 fee.

  Isaac Nagel
3 years ago
Fast and friendly. My wife and I got our motorcycle safety inspections done in a few minutes. They do charge more than other places but they're very clear on that and there's no tricky business about it. It almost felt like the guy was trying to convince us to go elsewhere as he made sure we knew that they charged more. The place right next door did our registration on the spot, and Due Now gave us coupons to save a little.

  Kevin Leachman
2 years ago
Pulled up to get an inspection. Person working started yelling and swearing at me because I had pulled up a few feet too far. Mostly he seemed angry I interrupted his smoking. Just pulled through and went down the street for an inspection. Plenty of places offer this service for a set price, no reason to put up with being treated like this.