Wagner Cadillac

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Felicia Griffin
a week ago
When we first moved here, we heard that Wagner's service department would rip you off. But we tried it anyway to make sure our car was serviced with Cadillac parts AND Service. We were charged $292.50 for labor to repair a leaking hose for my windshield wiper fluid. I also did some routine maintenance and the total bill was over $1K. Then I asked for a new license plate bracket (mine was broken) and the service rep told me it would be an additional $200 -- he was trying every way he could to increase price. I can't stand shops that have these kinds of sales reps with no values and who lack integrity. You won't get another $1 from us - we don't do business with people we can't trust!

  Cindy Harrison
9 months ago
Shopping for a Cadillac on a beautiful Saturday morning was such a pleasant experience with Wagner Cadillac in Tyler and James Tate, our awesome car guru. They put me in a brand new CT5 Sport and it is fine! No haggling over my trade-in and even offered rebates in this day and age! Who knew we could save such money on a new car in these crazy times? And now I have Cadillac service again which is worth gold.Thanks for letting me drive four different models for the best comparison and purchase. It s so beautiful and I know we re in good hands when service is needed.

  Milissa Martini
5 months ago
Outstanding Service from TylerA True Asset to the Dealership I recently visited your dealership to have the battery in my remote exchanged, and I had the pleasure of receiving exceptional service from Tyler. I am beyond impressed with his professionalism, helpfulness, and efficiency in resolving my issue. Without a doubt, Tyler has truly exceeded my expectations, and I am grateful for his assistance.From the moment I entered the dealership, Tyler greeted me with a warm and friendly smile. He attentively listened to my problem and immediately assured me that he would take care of it. His knowledge and expertise were evident as he assessed the situation promptly and accurately.What struck me the most about Tyler was his genuine willingness to help. He went above and beyond to ensure that my remote was fixed quickly, sparing me any further inconvenience. I greatly appreciate his attention to detail and the genuine care he showed towards resolving my issue.Tyler's efficiency in addressing the problem was truly remarkable. He swiftly replaced the battery with precision and skill, leaving no room for error. I was amazed at how quickly he resolved the issue without compromising the quality of his work. It is evident that Tyler takes pride in what he does and strives for excellence in every aspect of his role.In addition to Tyler's exceptional service, I must also commend the dealership and its staff as a whole. The atmosphere was welcoming, and the entire team demonstrated a high level of professionalism and friendliness throughout my visit. The collective effort of the dealership's staff undoubtedly creates an outstanding customer experience.Overall, my experience at your dealership was nothing short of exceptional, thanks to Tyler's incredible assistance. He is undoubtedly an asset to your team, and his dedication to providing top-notch service truly sets him apart. I am incredibly grateful for his help and for making my visit a pleasant one.I wholeheartedly recommend Tyler and this dealership to anyone in need of automotive assistance. Their commitment to delivering exceptional service and their knowledgeable staff make it a reliable choice for all automotive needs. Once again, thank you to Tyler for going above and beyond to ensure my experience was nothing short of outstanding.Sincerely,Milissa

  Eric Heiting
a month ago
I worked with Nars on buying a 2021 Escalade ESV. The process couldn t have been better and after all the research I ve done I felt like I got the right deal for me. We are from out of state and it couldn t have been easier. I was working with my local dealership on a different one and it was much more difficult than working 900 miles away with Nars. I highly recommend the dealership as well as Nars!

  Blanca Velazquez
4 months ago
Stopped by at this location with my husband on a weekday about 20 mins before closing time per Google hours. The First Gentleman was very nice and greeted us outdoors however, we requested a Spanish speaking sales man. Once he approached us he showed us one vehicle, did not describe any features in the car, did not discuss details about cost or budget, did not ask what we were looking for in a car. Simply showed no interest in us as clients. Towards the end of the visit we felt discriminated as he was not interested in making business with us. The fact we were extremely interested in becoming owners of a SUV with this brand made us feel dissatisfied. Sales representative was not helpful and made us walk to a different company where we were extremely satisfied with the customer experience.

  Lisa Burden
4 months ago
Recently bought my second Cadillac from Wagner. My salesman, Nars, was professional, courteous, and knowledgeable about the dealership s inventory. In 8 years of owning a Cadillac I have never had a bad experience. To anyone looking to buy or in need of service the place to go is Wagner Cadillac.

  Jerry Lefevre II
3 months ago
I want to thank all of you here for your honesty on a 2011 Cadillac DTS I had diagnosed. I was told there was nothing wrong with it, which I could tell was not true. Because of your honesty, I was able to make 3 road trips to family. I loved that DTS and it was stolen back from me and sold for no good reason. Many lies were told on me. I appreciate all of you, and I would buy anything on your lot if I could because of your honesty, and because of your love for The Lord. God bless....

  Brad Ouellette
3 months ago
I don't write good review very often, but this dealership deserves one. I tried for 6 months on and off in Houston to trade my CTSV8 for a 2023 Corvette convertible 3LT. Got nothing but low offers and a waste of my time. So I went on line. Bingo. I saw a Torch Red 2023 3LT Corvette convertible on a lot Tyler, Texas Wagner Cadillac. I googled the location, 3 hours 26 minutes from me hmmm. I called them. Got a very polite salesman Nars Buenaventura. I explained what I was looking for and how much I would like for my car. I received a call back in 30 minutes. They gave me exactly what I asked for. 7 hour round trip drive. They kept there promise. They got me in and out 45 minutes or less. I now have a beautiful Torch Red Corvette Convertible. I drove it for the first time today with the top down and heater full blast. Got several thumbs up and a lot of WOWs!!!!!! Thank you Nars and Wagner Cadillac, you made my Christmas.

  Baker Bake
2 months ago
The most professional car dealership ive been to. Im from Longview Tx and I recommend anyone to go to Wagner in tyler tx. They are very respectful and tend to you and make sure your comfortable during your visit. Their the best!!

  Savanna Blalock
4 months ago
The best dealership in Tyler hands down!!! I recommend working with Nars, I was looking for something very specific and he made it happen! Couldn t think of a better dealership! Made it very easy! Thank you guys!!!

  Kristi Ray
2 years ago
We just drove our new CT4 off the lot and could not be happier! Joseph made this the smoothest transaction we ve ever had when buying a new car! Excellent customer service all the way around. We will definitely be back!

  Shelby DeMuth
4 months ago
Garrett and his team couldn t have been more professional. I received excellent customer service after a last minute problem with my vehicle. I will be back!

  Nikki Walker
7 months ago
I ve bought a few cars in my life but never had the Wagner Team experience. Nars was amazing He made the process simple, fast & Easy! I told Nars what I wanted & he made it happen. It was the Best price by far after researching between Dallas -Tyler I m a customer for life! Thank you Nars! I love my new Lexus. superb customer service from Everyone there.Nikki W

  shannon
7 months ago
Our salesman Nars was absolutely amazing. Made one phone call and he was on it for the rest of the adventure. Made sure I got what I wanted and more. Made it SUPER simple and worked with me and my crazy schedule. Will definitely be using again and again.

  Moatza Hassan
4 months ago
Great Experience and Nars was a world class professional and exceeded our expectations and how fair fast and classy he treated us.

  Azag Holdings
6 months ago
Most un honest Cadillac dealership I ve ran across. Will try to charge you more than msrp on almost all vehicles when other Cadillac dealerships are selling at window sticker. Will buy your points up on financing too. There s a reason why locals don t even go here. Avoid at all cost

  Luis Hernandez
6 months ago
I ve always been skeptic about letting someone else take of the service on my vehicle but today Aleida from the service department changed my perspective on that, she was amazing took care of everything I needed done answered all my questions. She was very helpful & kind, for people like her I ll keep coming back. Thanks Aleida!

  Sondra Truffat
9 months ago
Nars and Alley were extraordinarily helpful. We live in Seattle, WA and purchased a truck from them. They were kind, patient and on top of all communication and every detail, even regarding the out of state purchase information. I never dreamed purchasing an automobile could actually be a pleasant experience. We will think of them on every adventure we have in our truck!

  Shelly Elder
9 months ago
On 6/29/23 is a day I will never forget . The staff at Wagner Cadillac help me save my dogs life . My 11 year old pit bull was locked in the vehicle . Walter in the service department immediately had someone at my location to assist to do what needed to be done to save my dog . Wagner Cadillac has always provided WONDERFUL service however this went above and beyond . Aaron, Walter, Maddox and the service staff that I apologize not knowing all the names will always have a place in my heart. Words will never be enough for the service I received . I will always recommend Wagner Cadillac for service or purchasing a vehicle. I am so thankful the Lord provided you all that day ..SElder

  keisa williams
2 years ago
I would just like to thank the company for my new purchase and a special thank you to Mr. Nars Buenaventura, for making the purchase go so smoothly and quickly. He was absolutely amazing, and so nice and pleasant to work with!! Once again, thank you Mr. Nars and Wagner Cadillac!

  Jim Strickland
7 months ago
James was extremely knowledgeable and an excellent salesman and person. He was a pleasure to deal with. Great guy and a great group of people. Thanks for your service. I would highly recommend.

  Tiffany Fielding Hunter
a year ago
I loved everything about my experience. My husband found a CT6 online Wednesday, called and spoke with James Tate on Thursday, and they delivered my car to our front doorstep on Saturday. Talk about all around service! They made everything so easy and, it was all completely online. Thank you so much to James Tate and the staff of Wagner Cadillac for your personable professionalism and making our car buying experience hassle free.

  Rhonda Summerville
a year ago
It was truly a pleasure doing business with Wagner Cadillac. This is how car sales should be done. A perfect balance of professional and personable folks making a difference. From the initial inquiry with Misty through the final signing of the deal with Jeff, my husband and I experienced five star treatment. We left feeling like we made new friends, people we can trust.Thank you,Rick and Rhonda Summerville

  bobby hollingsworth
6 months ago
They only offer a suv type thing and 1 type of car. They do have a big selection of the two models. The design of the car looks just like every other car out there.

  Hillary Ross
a year ago
Wagner Cadillac is the most pleasant car dealership to go into. I bought a 2023 XT4 Sport from Misty Boothe and I will always use her when I need a new car. Not only did she listen to my concerns and help me make a great choice on my car but she doesn t push you. Misty is very patient and sweet as can be. I am truly blessed that I am now part of Wagner Cadillac Family. I absolutely love everyone that work there. Misty went above and beyond for me and that is much appreciated. If you are needing a new car please go see Misty at Wagner because I promise she will treat you right.

  Mark Sondergard
10 months ago
My wife and I purchased a new XT5 a few weeks ago. We had become discouraged by visiting other dealerships until we called and met with Nars Buenaventura at Wagner Cadillac. We were treated with such professionalism and courtesy by Nars and the Wagner staff ! Their was absolutely no pressure and Nars treated us like we were family !

  Tony Rodriguez
2 years ago
Daniel was our salesman. He was great to deal with and we were relaxed throughout the process.

  Rae Thompson
7 months ago
Saleswoman was so helpful...knows her cars plus did extra things for me..pulled my parked car around to a closer, easier parking space so I didn't have to walk up stairs, so kind...no pressure either.

  Alina Oudman
a year ago
I LOVE my new vehicle. I am FULL OF JOY when driving it and excited to go places just so I can be in it. It's really beautiful and I feel so blessed. Thank you, Narrs, for working with us to find something we felt good about and for being so patient and kind. Please extend my gratitude to your team as well. We are very excited to be Wagner Cadillac customers.May God continue to bless you!

  Ilyas Khan
a year ago
Got my first service done through Wagner Cadillac. Whole experience was fabulous. Service advisor Lee and the team who picked up & dropped off the car everyone was great. I won t be going anywhere else.