Valvoline Instant Oil Change
4.5 (257)
2632 W Gentry Pkwy, Tyler, TX 75702
(903) 595-3419
store.vioc.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
#Eatwitkei
a month ago
The only place I trust with my SUV . Fast service and friendly staff. They always take care of me and my family.
kelly kujabie
a month ago
This location is terrible! I brought my car to them for an oil change and as soon as I drove off my car started smoking then I turned around and went back a second time and then the next time I had to turn around because my car wasn't applying pressure. Then the third time was it, omg!
Reinhold W
2 years ago
This Valvoline store is great. The staff is very friendly and efficient. Plus, you just wait in your car while they service your vehicle. Lastly, the prices are reasonable. The only thing to be aware of is this location only has two bays, so you may have to wait a while if there are several customers.
Bobby
a month ago
Great service friendly staff and affordable prices
Blanca Gallegos
6 months ago
Great people quick service and they don't pressure you but do let yu know greattttt secoce Duvan was great very helpful and honest thnk yall
Joli Innerarity
11 months ago
I ve been coming here for a while and they ve never done me wrong! Always polite customer service and very quick with getting what you need taken care of and getting you on your way!
Charlene Crawford
a year ago
They where great super fast got my oil change and state inspection done in 15 minutes. Super helpful when it came to explaining things and even gave me a good recommendation on where I could get my tire fixed. Definitely great place and will return when I need my next oil change.
K C
a year ago
I love coming here inspection stickers oil changes tire rotation anything I can get here I will do it.. they have awesome coupons online most of them are acceptable if you're Coupon Hunter you know how that goes and when it says $25 off it means it. there is a team of loyal workers at this specific shop I do know that and they do an excellent job answering my crazy questions and keeping my car safely on the road 5 stars not only for the super cool ladies who work there (girl power!!) The guys are awesome staff members as well always real respected remembered which is cool ... their recommendations have always been right on time sometimes we get busy and we forget the importance of car maintenance but you don't even have to get out pull up on them
Rakeem Peair
a month ago
The only place I trust with my SUV . Fast service and friendly staff. They always take care of me and my family.
Martin Peterson
a year ago
The service is always quick and easy. These folks are constantly talking with their customers and joking which makes for a lively atmosphere. Get these ladies and gentlemen some raises around here.
J R
a year ago
I have brought 2 cars with them. On the first one I accept the transmission fluid change, but they didn't know how to do it. Not big deal, she offered to check the in cabin air filter, she broke it when she pulled, so of course I needed a new one and they left the car super dirty. Oil every where.On the second car after my visit, just the next morning my truck didn't crank up.Yes they recommend to change the battery, but I never had any problem with that battery. What they said. That happened with batteries.
Joyce Wade
9 months ago
I've been serviced by Vavoline employees for several years. I'm so glad to put my car in their hands....Thanks so much for your Service.
TheCrazyMax
10 months ago
Been getting my oil change and inspections for a good while and always friendly people, attentive, also convenient as they work or accept Groupon. And close to home
Patrick Winters
a year ago
Rolled in this am with my truck overheating. Chris and his team went above and beyond to get me back on the road. Professional and friendly service. Cannot recommend enough.
Zach Garcia
3 years ago
Very rude, unprofessional. Inconsistent with their feedback. Will never recommend this location. This guy inspecting vehicles just asked my wife if she had a blade. Recommended scraping off her window tint in order to pass inspection. This vehicle is 13 years old and never had a problem until this location. Poorly operated business. Pass or don t pass but don t ask customers to deface their own property.
REI SOLUTIONS
a year ago
This is my "go-to" for annual inspection. Unfortunately I waited over one hour for a 15 min inspection. Only four vehicles were there including mine...they could have been training someone? Still have my business and endorsement.
Bobchidra Thomas
a year ago
Fast pace great environment gets you in and out. Make sure everything is up to date and that all your needs are taking care of all for a great price.
kimberly abrams
a year ago
Duvan and his team are amazing Duvan went to the bank and when he came back and noticed I was still in line he made sure I was the next car I was offered water because it was hot out and was giving a detailed run down of what was taking place with my car couldn t ask for better customer service and I will definitely be coming here for anything future involving my car Today I was a first time customerService: Oil change
Dianna Cunningham
3 years ago
THE WORST SERVICE EVER. I came today on my lunch for my car inspection. At most places, it's just a short wait. When I pulled in, I was in the left bay line behind two other cars. No big deal, I expected a little bit of a wait. However, I was there for over half an hour and never even acknowledged. The right lane was moving, and several cars that came after me were served. I waited a few more minutes and then left. Apparently is it not first come, first serve. This location used to be good, but I will never be back. And based on the lack of service, I will probably never use a Valvoline Service Center again.
georg moisey
a year ago
Ok, let s begin. I usually change the oil by myself. But the circumstances brought me to this valvoline oil change station. I had my own oil and oil filter. I gave them 3 cans 5 quarts each and asked them to put 13 quarts total, so 2 full cans and 3 quarts out of the third one. I saw the guy I was giving all instruction telling the other guy to do so. When it was time to fill up the engine with a new oil, that guy was on the phone talking to someone and not paying attention to his job. So he did put all 3 cans inside, I was trying to stop him, but it was too late. They drained some oil out of my engine and they let me go. So I definitely had to come back to drain more oil out of my engine. I waited for another half hour in the line to get back to them and asked how much oil they drained, they said half a quart. HALF OF THE QUART, CARL!!!! It s elementary school math, you don t need to be a genius to calculate how much is 15-13 So definitely be very careful when you let these guys change your motor oil, especially when you want them to change your own oil. Be very very careful, course this mistake could cost me around 8000$. Oh, their manager gave me 20$ discount, like he did some favor to me, thanks a lot! I will think twice before I go back to valvoline. So I spent about 2 hours in that place to do the basic thing. Have a great day, enjoy your life, I hope my review will save someone s car and the budget.
Brenda Rodriguez
5 years ago
Fast and Knowledgeable service! Chris is who assisted us along with the other crew he seemed to be managing. It was the last hour before they closed and my children and I were received with a smile and courtesy! Thankful for this location and Chris for the smooth, fast, and knowledgeable oil change service!!
Steven-Holly
2 years ago
These guys at this location were smooth and efficient got a tire rotation, oil change, windshield wipers replaced and even an additional service to help increase fuel mileage and I definitely noticed a difference i will definitely be returning to this location.
Brian Mueller
2 years ago
My disabled mother went here for an oil change because I ve been busy working as I usually take care of it for her. They checked her air filter and asked if she wanted a new one and she told them no she seen 3 people struggling to put the air filter back on while she watched patiently. She saw a gentleman hitting the air filter casing with a hammer upon completion of a simple oil change my mother s check engine lights on and her air filter is broke. When confronted about the problems the manager disregarded what she saw and my mom left with a broken air filter and check engine light all because of an oil change.Beware of these clowns Thanks hammer guy!!!Service: Oil change
Darvin Newsome
a year ago
Tried to get an oil change. Pulled in at 5:20 and got turned away because they closed at 5:30 told the gut well it's 5:20 he just looked at me.Sorry this was meant for the one in Lindale, TX. I apologize as I never been to this location in Tyler, TX.
Karalyn Rayme
4 years ago
Whoa the service here is phenomenal! Duval and the crew on 10/1/2019 between 9 and 10 am did a FANTASTIC job. They were Professional and respectful, Kind and Fast!Keep up the Great work Guys! I'll defanitley be back.
Michelle Huhn
a year ago
Quick. Simple. Good employee service.
Lilly Castillo
4 years ago
The best service.. I went in for an oil change thru no fault of theirs, I had an issue with my car following the service.. Valvoline MGR Jose personally came out to my home and checked my car, When I say he went above and beyond to assist me getting my car fixed.. I will definitely be returning and I highly recommend Valvoline to anyone needing their car serviced.. Thank you guys...
Pat Green
5 years ago
Exceptional in all ways! Fast, efficient service and smiles everywhere! I was feeling kinda low but just sitting in the wait area watching everyone's "whistling while they worked" attitude, I kinda wanted to stay all day!I'll be back! Pat Green
Dennis Warr
a year ago
Very fast and helpful service. Obtained my state Inspection without a hitch.
Gale Williams
a month ago
They guy's were very professional and courteous.