Tyler Ford, LTD

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joseph Nigro
5 months ago
my review is in regards to the salesman Josh Minick, who sold us a Ford Escape. the Ford dealership was the fifth of the day for us, and we had yet to feel 100% comfortable with making a purchase up to this point.Josh was friendly, knowledgeable, and informative. He understood our needs as we expressed them and did not try to push vehicles higher than what we were looking for. we ended up with a 2018 Ford Escape with 70k miles on it.Josh is a smart salesman who is professional before, during, and after the sale. I'd recommend seeing him if you are looking for a car/truck.the photos we taken with one of our daughters by Josh on receiving vehicle.

  Dave Anderson
a day ago
I had a great experience with Tyler Ford. I went in for a Bronco and left with my second F-150. It's really hard to change because I love my truck so much. Great ride, comfortable and has everything i want. Dennis was great to work with and very transparent about everything and that gave me confidence in this dealership.

  J Pollard
a month ago
Just picked up my F250 from Tyler Ford Auto Dealership and Repair Shop, and I couldn't be happier with the service! The staff here are absolute pros, going above and beyond to ensure everything was taken care of with a smile. Thank you #TylerFord #TopNotchService #HappyCustomer

  Tabatha Taylor
a week ago
I had a front end alignment done on my car a few weeks ago. The service department got me an appointment quickly and they got me back in my car just as fast! These guys and gals(Candi) continue to impress me with their knowledge and customer service. Give them a shot if you haven't already!

  Tina Spain
3 months ago
Very good service from Mike. He was very patient with us and explained the different things about the two vehicles we were looking at. We are very happy with our purchase.

  Mindi Lindsey
a year ago
This dealership is friendly and has a no-pressure vibe! My biggest concern when I began looking for my next vehicle was the usual stress you find from the sales staff, but here at Tyler Ford, I did not experience any Pushy salespeople. The finance department was fast and stress-free! I highly recommend them, and I couldn't be happier with my gorgeous New Bronco Sport!

  Dani
5 months ago
Tyler Ford makes the car buying process simple and easy. If you want a sales person who puts you at the top of his priority list, and communicates well Lane is your guy!

  Trish Nation
a month ago
I had a flat tire at another location and was able to take it off and get it to the service department. Bobby Flores went above and beyond to get me taken care of. Also Jeremiah the technition was very efficient and professional. Thank you Tyler Ford Service.

  Angela Moore
3 months ago
Thank you Tyler Ford for finding me 32 lug nuts to fit my wheels and putting my wheels on for before the storms hit. Most tire shope were fully booked and I couldn't get it done. You stepped up when I came in late on a Friday with no appointment. You are the best!

  kendrea abts
3 months ago
Just had my car serviced and new tires mounted. Everything was done wonderfully and in a timely manner and communication was great! Will definitely be bringing my car back for future services. Best dealership in Tyler!

  Elise Nelson
5 months ago
Loved dealing with Debbie, the Farmers Insurance rep, in the paint and body shop. She was very kind, knowledgeable, and helpful. I haven't had time to really look the hail damage repairs over, but at first glance, the repairs seem great. I don't expect to find any issues.

  tim newton
a month ago
Bought used truck, mainly online. Only had one key with it. My salesman, Dennis Matta, was supposed to find out about other key from previous owner. Never got a response from Dennis. Texted him 2 weeks later, and still no response or key. Unprofessional

  Tabatha Taylor
3 months ago
I have had nothing but great customer service any time I bring my vehicle in to be serviced or inspected. They get the job done in a timely manner. This is why I will continue to choose Tyler Ford for all my vehicle needs.

  Ora Chapman
4 months ago
Complaints - Tyler Ford Review:Do NOT USE TYLER FORD Body shop for your Collison NEEDS!! Statefarm stated Debbie did not want to touch our car after sitting therr since Nov 7th, because tha appraisal was too low and it needs to go to a CHEVY PLACE. WHY?? SF Express Team said, Tyler ford was to get the appraisal and check put the car and can send a addtiona estimate for anything caused by the wreck!! Less than 24hrs of getting hit. The TRACTION/ESC came on while my husband car I was driving, it shakes hard from being hit and the running passenger light went out. If I continue to drive with Trac/Esc light on, then the engine will blink. I know its a sensor of some sort bc i can stop and restart, & it goes away immediately, but does come back occasionally. Never had these prob b4. All this, after the crash, from the crack to our bumper. I took pictures and tried sending it to SF. My appraisal never was done in person. It was towed to Tyler Ford on November 7th or 8th as ordered by State Farm. However, it faced delays allegedly caused by Debbie at the body shop, delaying repairs for a month. Talking about my motor. There is nothing wrong with my motor and never has been. Tyler Ford claims my car should have been sent to a Chevrolet shop after keeping it all this time, but State Farm designates them as a preferred shop. Despite this, my car has been untouched at Tyler Ford since arriving. The appraisal was done based on a picture, not in person. Tyler Ford failed to submit additional estimates as promised. When I contacted Tyler Ford, they claimed they hadn't checked the car because it would cost me. This unprofessionalism and lack of communication have caused frustration. Despite making numerous calls, Tyler Ford has not fulfilled their responsibilities, leaving my car unrepaired. As a healthcare professional, I seek accountability for the damages to my well-maintained car.

  David Campbell
3 months ago
I have a 2021 King Ranch Power Boost that was purchased at Tyler Ford. In April 2023 it received an over the air update. Since that update the AC freezes up and will not operate properly when in the AUTO mode. I have made monthly calls or visits to the service department and get the same answer each time that they are waiting on FORD to tell them what to do and that my truck is not the only one with this problem. I have owned Fords since 1976 and currently own 5 of them.Tyler Ford GM answered indicating that one push of a button would solve my issue. That is not the case, in fact this morning the HVAC system froze while in the defrost mode. When in manual mode-non recirculating mode the HVAC will freeze up about every 30 minutes and requires turning the AC off and waiting for it to thaw. I called last Thursday for ther GM and left a message asking him to return my call. That has not happened.

  Jim Guay
6 months ago
Tyler Ford took excellent care of my vehicle and me. I was given a loaner vehicle because I did not want to wait for the service to be performed. The vehicle service was completed faster than they had estimated. I was very satisfied.

  Krissie Frausto
3 months ago
Thank you so much for what yall have done for us. It was fast and easy. Friendly. I'm sending my daughter to them as well. Love it. Also love my car

  DANNY SMITH
a year ago
Service Dept. Is very communicating during the process of repairs. Tyler Ford also supports so many communities and always gives Back. As a consumer, that should always bring us back to our local dealer. That is exactly what brings My family back to Tyler Ford!

  Alycia Wootton
a year ago
I am very pleased with the purchase of my first ever Ford. Mike was great throughout the entire process and was very thorough at explaining all the bells and whistles on my new vehicle.

  Randy White
3 months ago
For the BEST SERVICE, go to Tyler Ford!!The Service Manager, Sean Brady, is knowledgeable, thoughtful, and kind. You won t find a better Ford Dealer!

  Frederick Larna Lacroix
7 months ago
I can't say enough about the absolute friendly service I received today. My car wouldn't start and Blain brought his tow truck to my location and ended up only having to give me a jump start. I then went to the Ford house and they replaced my battery in a timely manner all done with the best customer service.

  Hellen Howell
5 months ago
My service advisor Bobby is always very aware of his customer. Treats them all with respect and concern. My salesman Paul Brooks is the best ever.

  kim langham
5 months ago
I was traveling from Georgia to New Mexico when my car popped.I had my car towed to Tyler Ford. They were closed, which meant I would be sleeping in my car, no food n no bathroom. The Angle of a Tow Driver said he couldn't sleep knowing I'd be stranded there, that he would take me to the nearest hotel. I called the service department and asked if they could please come get me, that I had the keys to the Crown Victorian in front of their shop. "No, we do not, and we don't work on cars older than 2013, but I'll give you the # of who does"He was very rude.

  Tim Mullins
2 years ago
I noticed a hard to get 2022 Ford Maverick on the Tyler Ford lot. Nice truck, except for the $7,500 Market Adjustment ADDED to the sticker! While clearly marked, and legal to do so, it is my opinion that it is unethical, and speaks volumes about the dealership. "During the 1980s, Ford began using the advertising slogan, "Have you driven a Ford, lately?" to introduce new customers to their brand." What a negative introduction.

  Kelli Chase
a year ago
Shout out to Barbara and the whole team at the body shop! Excellent work, fast and reasonable. Barbara kept me updated on progress the whole time. My car came back to me detailed inside and out, looking like new! I'm very happy. The service team is also great. Everyone is so helpful, friendly, and polite. This is a great place to bring your vehicle!

  William Mays
2 weeks ago
Tony in the parts department went above and beyond to get me setup with an account and get me the parts I need fast. A pleasure to deal with, these guys know what they're doing. Thank you!

  Julia K
6 months ago
This place is the worst scam in east Tx. They totally messed up my daughters NEW F150. They told her her extended warranty would pay for the EXISTING PROBLEM!!!! Her screen is all messed up and tho she is in Texas, it shows she s in Deerborn Michigan. They kept her truck for 2 months only to tell her it was FINALLY fixed. My granddaughter drove it to her house because my daughter had to work. That evening we went to get her truck and the truck was STILL NOT FIXED!!!! Buyer beware!!

  Tim Scott
8 months ago
Title: Outstanding Service from Tyler Smith at Tyler Ford!Rating: (5/5 stars)I recently had the pleasure of purchasing a new vehicle from Tyler Ford, and I must say, my experience with Tyler Smith, the salesman, was absolutely exceptional. From the moment I stepped into the dealership until the day I drove away in my new car, Tyler's professionalism, knowledge, and genuine enthusiasm made the entire process a breeze.First and foremost, Tyler's warm and friendly demeanor immediately put me at ease. He greeted me with a smile and took the time to understand my needs and preferences. Unlike some other salespeople, Tyler was not pushy or aggressive, which allowed me to explore various options at my own pace without feeling pressured.Throughout the entire process, Tyler demonstrated a deep understanding of the vehicles available and was able to answer all my questions with confidence and precision. He was incredibly well-informed about the features, safety specifications, and performance capabilities of each car I was interested in, which made it easier for me to make an informed decision.Moreover, Tyler's attentiveness and patience were truly commendable. He listened intently to my concerns and worked tirelessly to find the perfect vehicle that met all my requirements. He went above and beyond, ensuring I had all the information needed to make the best choice, even if it meant researching specific details for me.When it came to negotiating the price, Tyler was fair and transparent. He provided me with an excellent deal that was in line with my budget and helped me explore various financing options. Thanks to his efforts, I felt confident in my purchase, knowing I was getting the best value for my money.What also impressed me was Tyler's commitment to customer satisfaction. Even after the sale was complete, he followed up with me to ensure everything was going smoothly and offered his assistance should any issues arise. It is evident that he genuinely cares about his customers and takes pride in fostering lasting relationships.In conclusion, my experience with Tyler Smith at Tyler Ford was nothing short of outstanding. He is a true asset to the dealership, and his dedication to providing top-notch customer service is truly commendable. If you're in the market for a new vehicle and want a stress-free, enjoyable buying experience, I highly recommend seeking out Tyler Smith. You won't be disappointed!Thank you, Tyler, for making my car-buying journey so memorable. I'm thrilled with my new car and couldn't have asked for a better salesman. Keep up the fantastic work!

  Aaron Owens
2 weeks ago
Special thanks to Bobby Flores. You always go above and beyond to get me fixed up. I appreciate what you do.

  Beth Higgins
a day ago
Candy and Bobby in the service department were very knowledgeable and helpful in taking care of the issues I was having with my new car.