Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jim Gould
a month ago
Excellent automotive repair business! All employees are never pushy & friendly, knowledgeable, fair pricing, get the job done the very first time. When I make an appointment they are within minutes of scheduled time promised, have been taking both vehicles to them for more than 4 plus years. Very trustworthy business & I take my business to only them. Great job guys!!!!Services: Air & cabin filter replacement, Oil change
Derrick Lopez
3 weeks ago
Enrique and his staff are top notch. They were able to get my daughter s car in and out faster than anyone I ve ever dealt with before. They were extremely helpful, kept us updated every step of the way and were very fair priced. If you need anything done, my advice is to use these guys! I won t take a vehicle anywhere else
Michael Simon
a week ago
Upon having work done at a local dealership on my 2020 Kia Sorrento for a vibration issue at certain speeds, which was Not Corrected, by the dealership mechanics. I found Premier Auto Repair as a result of Multiple positive reviews over several years. Premier performed a thorough diagnosis and discovered that the CV axle was damaged and was in need of replacement. Premiere discussed with us our options and ultimately was able to provide a solution that would fix the issue at what I believe was a reasonable price. If you are looking for a trustworthy mechanic, check this place out first.
Sonia S
a month ago
I moved to the East Texas area in October 2023 from the Texas Panhandle where I had Panhandle Eurotech Automotive shop that was able to take care of all my vehicles needs in a timely professional manner. Not to mention, they were very transparent about anything regarding my vehicles. I hesitated, looking around here in East Texas because once I m used to a familiar face or company, then they belong in my circle today I ventured out to meet Enrique at Premier auto repair along with some of the staff members who were all very happy to work there and assist any customer that walked into the business. They also met my expectations for my vehicles need and customer service. I would recommend Premier Auto Repair to anyone looking for transparency, cost, dedication, judgment free and welcoming experience. Thank You Premier Auto Repair!!!!!!!!!
Rod Boswell
2 weeks ago
Enrique,Micheal,and Joe are awesome! They went out of their way to make my time frame work and their techs are TEIR 1. Replaced my timing chains and radiator in one day! No hidden charges..just quality work by genuine people! Their the best!
Christi Wilkerson
2 months ago
Enrique and his team at Premier are top notch. They diagnosed the problem with the vehicle we bought from a dealership in Grapevine that scammed us and promptly got it fixed for us at a great price and with a warranty! I highly recommend Premier Auto Repair!
Michael Tobin
2 months ago
Premier only fixes whatever is broken, they won't create more problems with your vehicle to jack up the bill. Enrique charges a fair price for labor, his mechanics do great work, and he has to shop around his suppliers for a better price on parts, he will. Can't recommend these guys enough!
Christian Sanchez
6 months ago
Enrique and the entire crew at Premier Auto Repair did an incredible job on my jeep! Their work was extremely quick, thorough, and the prices were great. Extremely trustworthy shop and crew. My jeep is running better than when I bought it. Highly recommend this repair shop and their honest work! Best shop in town!Service: Engine repairService: Engine repair
robert bryant
a month ago
Fair price, great service, and friendly staff. I m big on customer service and Premier Auto is where I bring all of my vehicles highly recommend!
Ashley Laliberte
4 months ago
My clutch in my 2017 Subura wrx blew out and Premier was able to get me in the next day to check it out. The owner Enrique took great care of my baby while she was there. My car is running better than ever. New subie work reach out to them. The owner and one of the front desk people own wrxs so I felt comfortable leaving them with her.
Marla Stevenson
2 years ago
Friendly efficient service, a little high-priced. They do a whole range of maintenance checks, maintenance procedures, and repairs. They did a good job on my tie rod ends replacement and wheel alignment.
Anthony Bailey
8 months ago
Premier did a great job troubleshooting an air conditioning issue I had with my car. They had the issue identified and resolved the same day for a very reasonable price (half of what dealership would have charged). I never felt like I was being ripped off or upsold on unnecessary repairs which seems to be more common with most other places nowadays. I d Premier them for both large and small repairs. Great job guys keep it up.
sarai gallegos
a year ago
I recently had my car serviced there , it was my first time going but I ve heard great things.They had a nice waiting area with snacks for everyone to enjoy and a great atmosphere. They let me see what was wrong with my car and gave me suggestions on how to move forward. Enrique and his staff were incredibly nice and helpful. Excellent customer service and honest work!! Definitely coming back for future repairs.Service: Oil change
Jaretta Mrdjenovich
10 months ago
I recently used this shop for major repairs. They were about half what the dealership quoted me. They gave me a loaner car and kept me up to date on the progress. They finished quickly and SAVED ME LITERALLY THOUSAND OF DOLLARS!!!Pro tip: They have a SHOP PUPPY! His name is Loki and absolutely nothing in this world has ever been so cute!!
Sylvie D
7 months ago
Great people doing great work at a fair price and on time. Enrique and Mike are great communicators and I ve never had a problem with the work their guys have ever done. Highly recommended.
ALMIGHTY G
7 months ago
My car had an issue that no other big dealership like pepboys and Christian brothers couldn't find out. I've dropped it off explained my issue and they were very polite and understanding of my issues. I gave it to them yesterday and they found the issue with my car in 30mins, not only that they had enough time to fix my car that same day. These people truly deserve more recognition for thire great work.Service: Electrical repair
P R
a year ago
I was very impressed with my experience at Premier Auto. (It was so different from the previous shop I used to take my car to.) Everything went smoothly. Upon my arrival, I was greeted warmly by Joseph, who promptly took us to use the diagnostic tool (for free!), and showed us what it read. He communicated well by telling me exactly what was going on, and made sure to call me to give updates. The car was repaired on time. Plus he even checked up a few days later to make sure things are still going okay. Thank you Premier Auto!
Rick Eckols
a year ago
I m new to Tyler and wanted a locally owned auto repair shop for routine maintenance. Talked with the owner Matt on the phone, then took my car for oil and filter change. Service was quick and professional. Engine is now running quieter and there are no leaks. Their service was perfect, and I will take my car there for the next service.Service: Oil changeService: Oil change
John Main
a year ago
I've had 2 services done with these guys recently and both times things have gone flawlessly. The waiting area is very accommodating and Enrique is great to talk to. Shop is clean, staff is great, timeliness is fast. I will continue to take my vehicles here for any work needed.Services: Transmission, Brakes, Brake service & repairServices: Transmission, Brakes, Brake service & repair
Signe Tarmey
a year ago
I had an amazing experience while I was here. I was dealing with multiple car issues and I felt everyone was extremely honest with me, and they had my full trust!! They communicated with me and sure I was taken care of. Hands down best auto shop in Tyler I ll never go anywhere else!! Thank you to everyone at premier auto!!Services: General repairs & maintenance, Steering & suspension replacement, BrakesServices: General repairs & maintenance, Steering & suspension replacement, Brakes
Harry Otto
2 weeks ago
Our suv developed problems on Friday.Joe contacted me quickly on Monday morning and he listenedto my story. He gave me his impression of the suv's problem over the phone.I took my suv to his store (which is very clean, modern, and inviting), and he quickly started the paperwork.He promised to get back with me later in the day.He called me and recommended additional diagnostics.He called later (again) and told me what was broken, and gave me the cost of repair.I approved it.By the next morning, at 11:30 A.M., the suv was repaired ahead of schedule.And the price was lower.Joseph Rojas is professional. We chatted about life. He kept his word tome several times during that 30 hour period.Excellent communication skills.I will go back to Joseph again, when my suv gives me a problem!Service: Engine repair
Chassidy Lewis
7 months ago
These gentlemen always take such great care of me and at a fair price. This is truly a business that take pride in being honest, fast and fair. I recommend them to everyone.Service: BrakesService: Brakes
Ducks-n-Daughters
a year ago
AC stopped working in my Silverado. Matt at Premier sounded like he genuinely wanted to help unlike a few other shops and the Chevrolet dealership in town. They were efficient and had great pricing on the repair. This was a great experience and this is the shop for me. Highly recommend.Service: Air conditioningService: Air conditioning
B
a year ago
This was my first time coming here, I just needed somewhere close to where I lived and I'm honestly so glad I chose Premier. Everyone was incredibly nice, transparent about pricing, followed up when they said they would and made a 3 day repair basically anxiety free. I didn't realize they had loaner vehicles and wow what a game changer. I fully plan on coming back if I need anything else done, truly a 10/10 experience.Service: General repairs & maintenance
B P (*)
a year ago
I came in for brake issues I was having. The front desk manager was very polite and professional. Within a few hours they let me know what was needed and the price was very fair. They had my vehicle repaired by the next morning. I would definitely come back Premier Auto Repair for future vehicle needs. Thank you!Service: BrakesService: Brakes
T
a year ago
Enrique Vaca is by far the nicest person I have ever met. He was very attentive of my concerns and how fast I needed my vehicle back. Not only did HE personally come outside and check my concern but he also fixed it within minutes in the parking lot and didn t even charge me a single dime.Service: ElectricalService: Electrical
Edu Francisco (Ed)
a year ago
Great car repair shop, the best in Tyler. We bring our 2 Lexus vehicles here for maintenance and repair and always have amazing service, plus they offer refreshments while waiting. No need to go all the way to Dallas or Shreveport to get your Lexus in tip top shape!Services: Tire rotations, Auto maintenance, BatteryServices: Tire rotations, Auto maintenance, Battery
Treshaila Haralson
a year ago
They are good people and they do good work I'm a woman and they have never tried to get over on me. One time they fixed a light that only needed a fuse they charged me nothing, they could have told me anything and charged me anything but they didn't! I live 7 miles from them I pass many shops but I choose them! Luv U Guys, Keep up the good work!! Luv the sweet dog named Gunner!!!!
John Reyna
a year ago
I had a really great experience working with Joseph Rojas. He was clear, precise, and very patient. He helped me work through my truck issue and treated me like I knew him for a long time. He was the same over the phone and in person. Joseph Rojas is Genuine. I will be taking all my vehicles to Premier Auto Repair.Service: Engine repairService: Engine repair
Sam Kuzbary
3 years ago
Premier Auto Repair were very accommodating in performing repair as requested, while patiently going by my diagnosis of the problem.Matt and Johnathan were very friendly and prompt in doing their service.They were my second choice for service, given my primary choice which is Jupiter Chevrolet 100 miles away, and hence they won.I do not regret my choice and will be using them moving forward for all my automotive repair needs, since they are 2 miles away. The only issue I had with them, they did not have cold beer for customers, but still earn them five stars.Service: Electrical repair