Joe Hudson's Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carol
a week ago
The staff is courteous and incredibly efficient - every time I talked to them, everything was already done or was done immediately while I was standing right there. It's incredibly nice to work with a business that has everything working as smoothly and efficiently as you could possibly hope for.Not only that - my rental car place failed to send a shuttle for me, so Joe Hudson's provided me with a courtesy drop-off. That wasn't an expectation, as I had no reason to expect they would do such a thing in the first place. Just a nice bonus, and another reason I will continue to recommend them going forward.

  STEFANIE SLATER
2 months ago
Friendly & professionalDid everything they said they would. I definitely recommend them & will use them again if ever needed. My car looks great & was ready 2-3 days earlier than expected.

  Heidi Hakala
4 months ago
My car had left front end damage. Joe Hudson, Tyler had it for 3 weeks. When I picked it up Billy told me the left front turn signal was not working. I would need to take my car in to the have the electrical diagnostic done, to see if it was part of the damage to my car. After the diagnosis showed no connection. The inner wheel well that they replaced was not connected correctly. Several screws missing. (I will have my mechanic check all of the plates they replaced) After paying to have the front clip and the headlight taken out to fix the left turn signal, it was actually unplugged. Very poor workmanship and very poor quality control. I told them it worked when I dropped it off. By Joe Hudson collision repair not plugging in the assembly after they put my car back together it cost me an extra $900. I had tires put on that same day that I picked it up, found out I had a bent rim that they did not catch. I called and told Billy that my rim was bent. I have paid my deductible, plus now all the extras. I will send Joe Hudson my bill. Not that they re going to pay it. I am also going to report this to my insurance company as they were the ones who suggested Joe Hudson collision.

  Rebecca Hitt
4 months ago
The folks at Joe Hudson's Collission Center in Tyler, TX tried to have my truck totaled over a fender bender. They continually made errors while submitting paperwork to my insurance carrier which caused us to be without the truck for over two months. Their communication with us was abysmal! We finally took the truck to another shop whose quote was $3k less and fully repaired within two weeks. With everything that took place with these people, I couldn't help but feel like they were trying to have the truck totaled so they could turn around and purchase it from the insurance company at a low cost then turn around and re-sell it for a profit. Take your vehicle somewhere else and avoid all the headaches that come from dealing with this business!

  Kimberly Dianne
3 months ago
Very great service offered. The repair was done perfectly and it was as if the damage did not happen. The staff was extremely friendly and helpful and stayed in constant communication throughout my entire repair process.

  dazee b
4 years ago
The work is EXCELLENT, my back door was crushed and my back bumper was pretty bad. They kept me informed and my car was ready when estimated. I give Joe Hudson 100 Stars Thank you Everyone for My Beautiful Car again.

  Jeffrey Bielby
4 months ago
Process and paint smooth as silk.Replaced the whole passenger side, '22 F-150.Flawless work.In and out fast and quick, Enterprise Rent-A-Car sealed the experience totally satisfied!

  Debbie Colvin
a month ago
Wonderful experience. Super friendly staff and my car looks fabulous after hail damage repair, thank you!

  Stephanie Byrd
5 months ago
Professional service, timely updates. Repair work was exceptional. Would recommend for your vehicle if you are ever in the unfortunate situation of having to have your car repaired.Service: General repairs & maintenanceService: General repairs & maintenance

  Mary Shields
3 months ago
Excellent Customer service . They kept me updated on my car through the whole process . I would highly recommend Joe Hudson s Collision Center . .

  Randy Parker
6 months ago
My truck was fixed ahead of time and it looks like new. Martin and Sheldon were very helpful and knowledgeable and Sheldon kept me up to date, almost daily, via text messages. This is the third vehicle that they have repaired -- it is the only place I will take my vehicles.Services: Painting, Body & Trim, WeldingServices: Painting, Body & Trim, Welding

  Kristen Eargle
4 months ago
I can t say enough great things about my experience at JH! They made a very stressful situation so much smoother with their updates and understanding! I will definitely recommend them!

  Don T
6 months ago
AAA insurance recommended I get an estimate for a car repair from this Auto Body repair company. When I went to them to get that estimate, I was told they would not provide an estimate until I convinced AAA to provide them an Assignment number. AAA was informed of their refusal to provide an estimate, but did not provide the required Assignment number

  cindy young
3 months ago
My car was a mess from hitting a deer. This group made everything smooth and simple to get my car repaired. It looks just like new!! Thank you all!!

  Donald Bulgerin
5 years ago
Where to begin.... Davis and Green is by far the worse body and paint shop I have ever experienced. I was lied to and treated like trash. I send my car in for body work due to a minor fender bender. It took almost two weeks to receive my car back only after calling and calling only to be lied too about how the head lamp part was the wrong part and they would have to reorder another one on Friday. They said the day before the car was almost ready and they were finishing up on the head lamp. Then on Friday they said it would be the following week before they could get the correct part in. Mind you they are closed on the weekend. I send them a email about all the disfunction and disorganization in the company. Never heard a word again until Monday morning when they call to tell me the car was now all of a sudden ready. Only one hour after opening. HMM... seems strange they could get a new part in and install it in one hour. But too top it off when I received my car back my seats had grease stains all over it. It looks like whoever was working on the car had very dirty hands and smeared it all over. Why don't they put plastic down like most body shops and dealerships do? When I talk to them about it they said it was like that before... The car was not even 3 weeks old at time. They send me a picture of the trunk with stuff in it saying it was dirty before. It had a few clothes in the trunk and that was completely irrelevant to the stains on the front seats. This was my second horrible and stressful experience with the company. I was thinking this time around it would be much better, maybe last time they had my other car they were just having a bad day. However I should have trusted my gut feeling with this company and used someone else. My fault for thinking. I will never use them again or recommend them to anyone. There website says they go above and beyond.... that is most definitely not true.

  Laura Palmer
4 months ago
Wonderful experience. Communicated during the entire process. Vehicle repairs turned out great. Billy especially was great.

  Nic Garner
2 months ago
Got us in and out in a day. Also, went out of their way to come up with a work-around while we waited on the part to come in. So appreciative of their time and help!

  Dawn
a month ago
Second repair here both times were great! They handle everything for you!

  Glen Prince
a month ago
The best, most professional business I ve ever seen. Finished the repairs in half the guaranteed time.

  Cindy Meyer
5 months ago
Excellent work and customer service. Sheldon was very patient and professional. My car was repaired sooner than they estimated.

  Karen Huff
2 years ago
Mixed feelings, they ended up totaling my car, guess that's their job though. But looking at the estimate it seems to be cushioned with items I don't believe were needed, but I'm not an expert. Would definitely try somewhere else!

  Ray Bockover
a year ago
My truck was repaired a couple of weeks ago for a rear end crash. I noticed that one of the rear sensors would go off even without something there. I brought it back to Keith and he said that when sensors get wet they can not work through a drop of water. After telling him that for four years they did not have that problem, but now one doesn't work correctly. He said that his father's Dodge was the same way and suggested that was a normal problem for sensors. I ask if I should take to the Ford dealership to have it fixed and he said yes. He didn't say lets take a look at it and see if there was a problem. Sheer rejection.I notified the insurance company and we will see what the outcome is. I can not recommend Joe Hudson.I used Davis Green a few times and they had great customer service.Follow up:I worked with Martin with a very positive outcome. Martin was very attentive and worked with me to solve the issue without having to go elsewhere. The issue turned out to be the bumper cover and once they replaced it all is good.Thank you Martin for the great customer service. Keith did apologize.Service: Body & Trim

  Myrna Allbright
4 months ago
Received excellent service. I am very satisfied with the service performed by Joe Hudson's Collison Center.

  Katherine Darnell
a month ago
Joe Hudson makes a miserable time of having your vehicle damaged by bad drivers or circumstances that are not in your control a very pleasant experience.

  Karen LaCroix
6 months ago
Steve provided great customer service. Vehicle looks great. I would highly recommend Joe Hudson s Collision Center.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Michele Leady
2 years ago
Car took longer than expected due to fender that they ordered arrived damaged. But not their fault. Other than that, my car came back to me looking good as new!

  Jim Hocker
4 years ago
I had a great experience with this company. All the staff were very friendly, professional, competent, and efficient. The initial estimate was done in a timely manner. Drop-off and later pick-up of my truck went smoothly. The repair and paint work quality was excellent. I can t tell there was ever any damage. .... And they kept me well informed during the work with emails about progress. On top of that, they finished the work a day faster than estimated. I would highly recommend this company!

  Wanda Ealey
5 months ago
Very helpful with scheduling of services. Knowledgeable staff. Made sure I was satisfied with the work

  Kelly Ware
a year ago
This business has a partnership with enterprise and has their big green sign on their building. We rented a car and was given this address to pick it up. Upon arriving early before they were open, we were let in the door and told to wait while they finish their meeting... after 15 minutes of waiting and at the time of opening i asked if they were open yet and was told to wait even longer so they could finish their meeting. After they were done and asked how they could help, we told them we had rental needed to be picked up here. They notified us that enterprise doesn't have cars here and that they are in a different area down the road.... it would have been nice to know that walking in the door.

  Elexus Serna
4 years ago
The front my BMW was damaged by a trailer hitch and they fixed it in a week. My car looks better than ever. From beginning to end I was informed on the status of its repairs and I m sooo happy with it. I worked with Mike and he made my experience very smooth which was a stress reliever since I had never taken my car to a body-shop before and I wasn t too sure on what all I was doing.Everything was presented clean and straight to the point on what was needed so we didn t have any delays or back and forth talk with the insurance. And the fact that enterprise was right next door was very convenient for me as well. The staff was also very friendly and informative which is always great. I would highly recommended Davis Green to everyone. Thanks again guys!Signed a happy girl that feels like she just got her car for the first time again!!!