Classic Toyota Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matt Fenwick
6 months ago
Service Advisor Douglas Nieto is the guy that I randomly got when taking my truck in for service. I ve never been there before but he was welcoming, professional and very knowledgeable. Immediately I felt as if I could trust whatever he told me. He told me that he would get someone to look at my transmission and let me know why I was having problems. Within a couple of hours they had my vehicle diagnosed, and knew to the $ what it would cost to fix it and he called me and gave me this information so I could make an informed decision. Because of everything I had seen so far there was no question in my mind that his information was accurate and complete. There was a 2 week back order on the parts my truck needed so I expected to be without it for a while. Nope it was done less than a week later. I ve never had a better experience at any service center and I messaged Douglas not realizing it was his day off and he STILL got back to me immediately! If everyone took care of their customers this would be a MUCH better world!! I didn t meet any of the people that did the work in my vehicle but it is PERFECT and even though it s a 16 years old it s not running like it s brand new!!Thank you everyone a Classic Toyota!! I won t ever go anywhere else!!Sincerely, Matt Fenwick

  Crystal Galvan
5 months ago
This review is for the service reception. I've been coming here for the passed 2 years and I've been extremely happy with toyota since I bought my camry in 2021. Every time I came in I always had Allie Foley assist me (I think that's how you spell her name) and I would love to give her personally a 5 star review because she's great and she deserves the recognition. However the last 2 times I've been here I had someone different and I would prefer not to say any names, tho she is very nice and professional, I came in to get a new tire and rim. The first day I came in (I had an appointment and explained everything to the lady on the phone) I waited for 4 hours at Toyota just for them to tell me I had to pre-order the rim so I did just that, that day and paid for it and made a different appointment for the next week. When my next appointment came, I ended up being there for 6 hours! Apparently the parts department lost my rim, it took the over 2 hours to find it and the girl that was assisting me kept giving me false information including how long the process would take. Not to mention I'm the one that had to keep going up to her because nobody ever came up to me to give me updates. I didn't get my first update until 2 hours of being there and that's only cuz I went up to ask.

  David Sutherland
2 months ago
Service department doesn t have the time to listen and answer. People must be overworked. Woman talking a mile a minute and ended her call without even saying goodbye.

  Paige
a year ago
Always greeted with friendly staff. Waiting area and bathrooms are always clean. Comfy couches and coffee available.Also, I was able to catch 3 Pok�mon during my time here.

  Cash Money
7 months ago
Buying a used car was easy but getting it into service to fix an AC issues has been a different story. Car is still in repair after being told it would be done Friday, then Monday, then Tuesday, then Wednesday and now it should be ready tomorrow maybe. It s comical at this point. I would buy another car here, not used, but I will try to avoid the service center. BTW Only had the car for two days and I m sure they used the warranty I m paying for even tho it seems kind of shady. I also had to be the one to call them for updates. I hate I am having this experience but I hope you don t.

  Bryan Bautista
10 months ago
Had appointment set. Nicole got me checked in right away. Showed me the waiting room and the private glass cubicle where I could work. She kept me updated as to the progress. Service was great. Truck is running awesome again. Ready to go another 100k on my 2011 Tundra. Thanks Classic Toyota.

  Tommy Goforth
7 months ago
Shifter knob came off new 23 Sequoia we bought from Classic Toyota. Although it is still under warranty and I m sure Toyota would cover it, I was given an estimate for over $420 to secure it back on. Nathan, the service manager, was rude and said it was caused by abuse and that it was ripped out. He made some accusations that were just not true. Disappointing.

  Wes Harris
8 months ago
When in town I use Classic Toyota to service my 4Runner. I had the pleasure of having Torrey Murphy as my service adviser. He was very helpful and knowledgeable about the product and services associated with my vehicle. As unpleasant and time consuming service of a vehicle is, Torrey and the facility makes it pleasant. Thank you Torrey for helping me out.Services: Transmission, Auto body & trim repair, Electrical repair, Air & cabin filter replacement, Tires, Steering & suspension repair

  Marci
a year ago
Very nice place. Nice people who work with me to get my needed vehicle maintenance done. I'm on a very limited income and I drive a Camry Hybrid. More shops are working on Hybrids and I have found Classic to be quite competitive in their pricing.

  Joshua Meelkop (Subnormal)
10 months ago
I feel that the service center has gone down in customer service over the years. I feel that I was a second thought even though I have Toyota care and made an appointment. The tech that worked on my car left the steering wheel dirty and they didn t even offer to wash my car like they always have.

  Diana Norcilus
a year ago
There is no point in making an appointment. If you do be prepared to wait hours regardless. We arrived at 8:40am - it is now 11:20 am and our vehicle is not ready yet. This is such a disregard to anyone with children that have to come with you. Will not be returning!Services: Vehicle Inspection, Auto maintenanceServices: Vehicle Inspection, Auto maintenance

  Abigail
3 years ago
As a woman getting a car serviced I always appreciate when service staff are polite and respectful and don't treat me with condescension and everyone I've interacted with here has been really helpful and polite. Their prices have been very reasonable and they are not constantly trying to add on additional service charges that I didn't request which I appreciate. I'm usually able to get an appt. relatively quickly too.

  frances crawford
11 months ago
As usual the service center people werefriendly professional and took great care of my RAV. I always leave confident of a job well done. Great prices,great people, great service.Services: Air & cabin filter replacement, Wheel alignment, Vehicle safety inspectionServices: Air & cabin filter replacement, Wheel alignment, Vehicle safety inspection

  Harrell Barnett
8 months ago
Had a friendly service advisor who provided good advice on future service needs. Clean and well maintained shop.

  Joni Taylor
2 years ago
Service was great, arrived at scheduled appointment time. They got right on it, while I waited inside had a,cup of coffee. Then waited until car service was completed. Given a full report about service and what was found an fixed. Looking forward to next service.

  MJ Jay
9 months ago
Guys NICOLE S is legit the best, listens to concerns, follows guidelines and literately does her ABSOLUTE BEST to get things done and taken care of.

  David Ruth
a year ago
Very nice people who make sure you are informed about the cost of service before hand and answers any questions. They then review the bill before payment to insure you understand.

  Temi S. A.
a year ago
Went for an oil change, the price is great and they even wash your car for free

  Mac Gilbert
a year ago
Unbelievable had to have an appointment for oil change for Prius bought from classic new

  Daniel Hamby
3 years ago
Good place to get your car serviced. They are fast and do a good job.

  thad jenkins
a year ago
Best service facility in Texoma!!Highly recommended!!Service: Vehicle InspectionService: Vehicle Inspection

  Nancy Su
8 months ago
Great service friendly people

  John Murphy
2 years ago
They never have a decent time slot whenever I need to use their service center.

  shawn martinez
5 months ago
Good

  Mark Allen Calley
2 years ago
Thank you all. Breakfast on me soon. Lol.

  srinagprakash lankireddy
3 years ago
Good people and reasonable price for the service

  Ricci Castaneda
3 years ago
They were friendly and helpful.

  K Christiansen
a year ago
Fast friendly service

  SRHowe State of Confusion
a year ago
Excellent customer service.

  Julie Arnold
2 years ago
Very nice