BMW of Tyler Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rob Ace
a month ago
Cooper S. and the techs here are amazing and have gone above and beyond to take care of me and my vehicle. Fast turnaround and great communication. They also don t shy away from highly modified vehicles.

  Christine K
a year ago
I gave only 4 stars because the 5th star would be for honesty. Sales girl was sweet but could only do what her management would allow. All floor mats means just that not 4 only. In the add it said towing equipment, but all bullet points it had but No towing, my husband is installing for 900 they quoted me 3K mind boggling.The service department is clean wich is a plus not as nice as Mercedes dealerships but close, they T least offer water and coffee. The detail guy or girl scratched my new rim, we went in to have it buffed out and swear it looks like a new tire and rim was put on it. In an out fast another plus.

  Tim Parker
a year ago
Very impressed with their service department. While I do not personally own a BMW, I had service and programming performed for a customer of ours. I dropped off early for a 9:30 am appointment. I was greeted by a young lady with a friendly bright smile. She directed me to Jennifer A in service. Jennifer listened to my concerns and issues and addressed them in a courteous and professional manner. Jennifer kept me informed and updated through the entire repair. The vehicle was repaired on time and at the stated price. When I came to pick it up, I was again greeted promptly and professionally. My invoice and vehicle were pulled around to the service drive so I didn't have to "hunt it down". What a pleasant experience! Great job! Thank you BMW of Tyler.

  Deidra Wood
a year ago
Hadn t scheduled an appointment yet but drove up in person to do so and he asked if I had 2 minutes? I said yes thinking he would go get someone to schedule me. Nope he went and got a tool and fixed my car on the spot!! Terrific service! Fast and convenient! Love my car and my dealership!!!!

  Randy
a year ago
Cooper in the service department went out of his way to get our BMW repaired quickly and reasonably after our encounter with some local wildlife. Nothing but good experiences with BMW of Tyler since we bought our car from Jeff.Services: Electrical repair, Electrical, Engine repair, Wheel alignment, Auto tire replacement, Oil changeServices: Electrical repair, Electrical, Engine repair, Wheel alignment, Auto tire replacement, Oil change

  Cody Jones
6 months ago
take a while to get a quote, quote is pretty high when it comes in. Other shops are cheaper and get things back to you faster.

  Connie Beadles
2 years ago
Our experience is always great! Jeff sold us our suv. He is always upbeat and so very nice! We couldn't ask for a better salesman.

  Carl Miller
a year ago
Prompt, courteous and thorough service with attention to every detail. Exactly what you'd expect from a BMW service center. I won't take my BMW anywhere else!

  Tamikia Bell, LCDC
2 years ago
Professional and Prompt service. TV coffee water if you decide to wait for your vehicle. Nice lounge area.

  viki holmquist
a year ago
On time and well done! Excellent service department

  Selestine Goss
2 years ago
Atmosphere was different than I remember from a few years back.

  frank castle
3 years ago
The best customer service iand service department in tyler