NAPA Auto Parts - Burton Automotive Supply

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jimi Walters
6 years ago
When you go in ask for the old guy with long hair- Tommy he s the best!

  J D
3 years ago
Rude/dismissive customer service. Had my online order canceled after I'd paid for it. Said I was calling Napa corporate, and was told, "Good luck with that and that they didn't have to honor my paid order." Napa corporate more than took care of me, and now I know not to shop locally at Napa/Burton in Trinity, TX. Stay far, far away.

  T
a year ago
The ladies here really know their stuff, they are very helpful, and find what you are looking for.

  David Kovacevich
4 years ago
My wife just went to this NAPA affiliated auto store. She requested a computer check (diagnostic) and the staff did not seem at all interested in even hearing about the problem. The store person refused and said they did not perform those. This seems very poor service when every other autostore typically will provide this service even free of charge as a courtesy in order to gain your buisness. More than likely they sell such diagnostic tools and the cheaper diagnostic tools are very inexpensive as far as car tools go. So investing in one seems a pittance compared to the goodwill and customer loyalty such small courtesies do engender.Had the service person even been bothered enough to ask my flustered wife to explain the issue they would have found out it was a simple starter problem and which could have easily been found with a Battery/Alternator test. This test is one that Ive seen any auto-store be able to do. They probably could have done this but just did not seem to want to be helpful.

  Gary Beene
2 years ago
Big thanks to the friendly and knowledgeable staff at this location in Trinity Tx. Very courteous, respectful and professional. I highly recommend this location.

  Adolph G. Reyes
a year ago
Great products and prices. Staff very friendly and courteous

  collier garner
4 years ago
Julie went out of her way to help me and my driver in our time of need! Great prices and service! Highly recommended!!!

  Kevin Gilbert
5 years ago
Very helpful people, decent selection of stuff you need, and they can order anything else needed

  Jeffery Grogan
5 years ago
They are extremely helpful and knowledgeable. Oh yeah, they are friendly and located very close to me.

  Jeff S
3 years ago
The guy that owns this place is very unprofessional, there is a lady that works there also, which I'm guessing is his wife, she was very very rude. For no reason at all.

  Nathaniel Corley
a year ago
Great service always help

  Thomas Williams
4 years ago
Almost always has whatever you need in stock. Great customer service!

  Donna Samuel
5 years ago
Everytime I go in here, I get the help I need and advice. They go out of their way to get what you need.

  Armon Hewitt
2 years ago
I've been using them since they opened their doors..

  Mary Burt
6 years ago
Very helpful and they had what I needed

  Archie Roeper
5 years ago
Very helpful employees. In store mechanic to help with your problems.

  Jarvis Tyson
5 years ago
Great place nice friendly staff

  Roger Parker
5 years ago
Great staff and service!

  Jesse-Debra Jackson
6 years ago
They are friendly and helpful.

  Ron N
5 years ago
Good folks with good selection of parts

  Terry J Coen
6 years ago
Will help you with putting the part on!

  Kevin Gilbert
5 years ago
Small town napa, good store

  Amanda Dixon
6 years ago
They are so helpful!

  robert drey
3 years ago
Most expensive auto parts store in town.

  David G. Agee Sr.
5 years ago
Really good folks here.

  Megan Dibler
6 years ago
superb customer service

  Jerry Friedrich
2 years ago
They have most anything

  Peter Tatusko
4 years ago
Always excellent!

  Brittany Dixon
5 years ago
One word....expensiveeeee

  Wyatt
5 years ago
Good prices