Fenix Parts - Houston

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  K
2 weeks ago
I have always had a good experience here. Great parts great warranty. Staff is great to deal with.

  Chris Donnelly
2 months ago
Do not buy from them. I bought a $4500 motor, had it 2 days at the mechanic. Mechanic installed it and has low compression in 2 cylinders. They say the heat tabs are melted. Mechanic pulled motor and sent better photos showing the heat tabs are intact. They said they will not change out motor. Warranty on the invoice is a joke. Only but as is from them. They do not stand behind what they sell. Heat tab photos attached.Posted as a warning so other people don't get taken advantage of.

  Steve Rodriguez
2 months ago
BEEN BUYING PARTS FROM EVELYN@FENIX AND HAVE TO GIVE HER PRAISES. FOR YEARS IVE BEEN LOOKING FOR GREAT PART SUPPLIERS AND AFTER YEARS OF PRAYERS GOD SENT ME AN ANGEL, HER NAME IS EVELYN. RAIN OR SHINE I CAN ALWAYS COUNT ON HER TO FIND ANYTHING I NEED. NICE TO KNOW SOMEONE WHO LOVES WHAT THEY DO! #NOTALLHEROSWEARCAPES

  B P
a year ago
Top notch service! Well organized facility, professional staff. Courteous and efficient. Priced right and call the day before and they will have your parts ready. A+ yard. Will buy again.

  Divya Lnu
6 months ago
I wish I had zero-star option. Houston location sales rep Gabriel wasn't helpful to us. We made a purchase over $3000 and we noticed that there were missing parts on bumpers, which we showed him right there and he said he would refund the money if we bought parts from other vendors, it been 2 weeks and he hasn't not been responsive to our calls, nor email which we have been sent to him, and he did promise to pay back to us and he hasn't. this is not fair on Fenix parts to cheat customers with high price and don't provide quality products. Please think before buying from these people.

  Daniel Hamilton
2 weeks ago
So far so good. Will see if part fits and works

  Lane McCarty
6 years ago
Good selection of parts but very pricey. Often higher than a new part that can be ordered online. Always HAGGLE & NEGOTIATE for a lower price.

  Brittany McDonald
a week ago
Don't know what their doing. Gave me the wrong part

  AZM TV
a year ago
Very bad experience. When u become brand or no one looking what your employees doing that will happen. Don t expect anything customer service. Make sure u call them 3-4hrs before and try to call them again and again if they have the part then you move but still no guarantee that u will get your part. I know it s be confusing that what happened to me it s been 3days I paid gentleman at the counter told me that transaction voided but till now no money in my account.

  Alfa Omega
9 months ago
I ordered part all the time but every time I have to wait next day delivery but they keep saying new driver !!!Really disappointed what is got to do with the directions and been new driver this is not customers problem don t waste time just fixed or don t call to confirm you are on the way and tell me tomorrow how is going to pay employee time shop expenses????Don t apologize fixed .

  Andrew George
a year ago
Thank you for the great customer service and finding the parts to my truck that I needed desperately and making it easy for me. When other were short they came through. Go to them before anyone else.

  Michael Friml Photography / RV Traveler
a year ago
They DO NOT SELL at this location. The young man who is working there and told me this was nice and polite...but they say OPEN UNTIL 5PM but they don't tell you it is just for online purchases orders. It would be nice if they told people on google map they are actually NOT open for in store sales. 99% of my rating are really POSITIVE, but this time I cant do it.

  Joseph Vaske
9 months ago
Stopped to inquire about a part . I stood in front of the counter for several minutes. One guy was helping a customer while two were staring at their cell phones. I left and do not believe they even knew there was a customer there.

  Xavier Ramirez
2 months ago
Sales department was rude and wasn't helpful at all

  Nickolas
a year ago
Customer service in store needs training, tremendous training. Over the phone service from the call center is on point like other big name used part stores. John at ext. 501244 is a great salesman who knows great customer service and how to fix others mistakes promptly.

  Steven Byrne
4 years ago
PLEASE READ BEFORE DOING BUSINESS WITH THESE PEOPLE!!!!I ended up using this mechanic because the price was great and Chuck sounded like he knew what he was walking about. My truck needed a considerable amount of front end damage fixed. The repair took longer than expected but I understand that can be common in this industry.I showed up the first time Chuck said the truck was ready. Before I even got in the truck for a test drive I noticed several of the parts were uneven. Chuck admitted the error and took the truck back for further repairs. I came back roughly 3 weeks later to pick the truck up again. This time, the morning of picking up the truck, he texts me asking for and additional $1,400. Easily told him no to that.The truck seemed OK but then things went downhill. Battery died the next day, I can hear wind through the door and windshield sealing, fender trim has come loose, one of the automatic side mirrors doesn't work, keyless ignition no longer works, and here's the biggest one.... The idiots installed the wrong headlights!!!! They look right but they don't fit my model truck. Of course one of the front turn signal bulbs went out within a week (the bulb actually exploded) and when I went to replace it I find that the bulb that is meant for that truck doesn't fit inside the headlight assembly. The idiot mechanics literally pried open the assembly, incorrectly installed the bulb, then resealed it and hoped I wouldn't notice. The other headlight went out shortly after. I contacted Chuck immediately and explained the problem. He apologized and offered to have me bring in the truck to fix it. I'm unable to bring it in so he offered to mail me the new headlights so I could do it myself. This was 2 months ago.... I've contacted him 4 times and each time he claims he's shipping it out the next day. EXTREMELY UNPROFESSIONAL.

  Maksym Kozub
a year ago
Can't say that I was excited about visiting this place. Tried to buy some small plastic parts for my car, staff rejected to sell them (even to check that they have them) because they are focused on selling the whole sets, nice work

  Nicholas Tew
6 years ago
I was helping a friend get some more life out of their family vehicle. We needed a rear end. They had several available. We opted for the one with the lowest mileage for a extra $100. Thought we were getting a good part. ( And I am sure they thought they were selling a good part.). After we put it in it was evident after some trouble shooting that it had a bad bearing. I don't blame them. However when my friend took it back to get a different one he helped pull the replacement off of the vehicle, and there was nothing they could do on the price. We could have gone to a pick and pull and got it for half price . But once you purchase a part here no refunds. Not that satisfied with the service.

  Jose Ignacio Rodriguez Calderon
a year ago
Excellent customer service. The guys make your buy easy. Good inventory and parts like new

  Zachary W
5 years ago
Semi long wait time, but the pricing and parts are extremely good! Plus they will pull the parts for you and if it will take too long for your schedule or you don't have a truck to take the parts home with, then they'll actually delivery the parts to your home for free!I actually used that service and was extremely satisfied with it!

  Fern Lee
5 years ago
These guys have their gig down. Plan on showing up the day before taking you car apart and pay in advance for the part to be pulled. This is not a pick and pull. If you want to return a part make sure you communicate and ask before buying it. You will never get a refund but that may allow credit toward another purchase.

  Dusty Barnett
3 years ago
DO NOT do business with these people unless you get parts RIGHT When you pay for them. They gave me a run around for 4 days!! $1200 and then didn't deliver when they said and then LIED TO ME OVER AND OVER. They lied to me about delivery about what happened to stall delivery and then lied about the delivery on the 2nd go around. Will never go there again I will drive to DFW just to spend money before here!! Then said 3 days for refund but kept saying "oh I forgot to refund it ill do it today" and took 2 weeks to get the refund!

  Jeremiah Bullock
a year ago
Yall need to give this place back to charleys at least they answer the phone when you called them I call the number you have advertised for TOMBALL TX it sends me to some fortworth office i ask to be connected to TOMBALL LOCATION I get transferred to another person ask for TOMBALL LOCATION AGAIN I GET TRANSFERRED AGAIN FINALLY THIRD PERSON JUST HANGS UP ON ME THIS IS DAY 3 IVE TRIED REACHING THIS PLACE TAKE THE NUMBER DOWN OFF THE WEBSITE AND OFF YOUR BUILDING IF ITS NOT FOR YOUR LOCATION I SHOULDNT HAVE TO CALL FORTWORTH TO REACH A TOMBALL LOCATION... BAD BUSINESS... YOU LOST MINE AND MY SHOP !!!!!!!!!!

  charana Basnayaka
8 months ago
I bought a ac compressor with 6 month warranty. The service is really good too

  Jack Brewer Sr
5 years ago
Been dealing with this fine bunch of people for twenty years. The service is second to none. There have been times I could not make it to Charlie's. However was able to pay for parts over the phone. Special arrangements were made and someone that was working late was kind enough to give me my parts. The Service is real and they understand the value of keeping a long time customer. Whatever it takes.... CHARLIE'S AUTO SALVAGE....#1 in used AUTO PARTS

  Jack Klat
a year ago
The only place that will try to sell you parts that are more damaged than the parts you're looking to replace. This place honestly needs to fire all of their parts pullers, as they are clearly incompetent.This will be the third time I've tried dealing with Fenix, and every time the parts that were described as "A" grade were dented, bent or scratched up. Also they use salvage pool photos, and not photos of the vehicles at their actual yard. As to their parts pullers...If anyone remembers the Samsonite gorilla? Well it appears he found a new job pulling parts for Fenix. In short, don't waste your time or gas driving out to this place.

  mark glover
5 years ago
I've gone to this place for years! Always has what I need and at a cheap price. My wife and i stopped by for a door switch. We took a seat and waited, which was no big deal. It took awhile but, long story short ended up getting the part free just for having to wait as ling as did.

  Raku Ichijo
5 years ago
Needed an engine asap and they were the only ones that visually verified that they had one on hand.Drive up the next day in a rental truck ready to pay and take the engine that same day (I hoped). Unfortunately since they were a bit busy, they couldn't promise that it'd be ready that day.The guy offered to deliver the engine to my house the next day since I only had the pick up for one day.We made a deal and the next day, at 9 am the engine arrived at my house. All the way in Stafford. That blew my mind.This is definitely one of the best salvage yards I have done business with. Highly recommend them.

  Hugo Cuevas
6 years ago
The service was just terrible. I don't normally do these poor ratings but it has to be done. These people would tell me my truck would be done one day and delay it when it came to that date, this happened atleast 4 times. My vehicles was only suppose to be with them for about 2 weeks max, they kept it for about 2 months. Everytime they said something would be fixed I went and checked myself and it wasn't. Terrible service and not reliable. Would not recommend this shop to a friend.

  Random Guy
3 years ago
These people will rip you off, also be wary of buying anything because they will not give you a refund. This place is doing anything to stay open in the customer service is horrible. I would not spend my money here and I stay in the same part of town as the salvage yard not a good place to do business