Don Ringler Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christian Rogers
3 months ago
Visited to see if Toyota would fix defective paint that was peeling at two spots. Someone was walking outside the building and asked what I needed, so I explained the issue and he took some pictures before saying Toyota will get in contact. I had no idea it was Mark the collision center manager, so I visit again three weeks later to make sure they have my contact info and are considering repair. He must have thought I was impatient, telling me to bring it in sometime the week of the 18th. Couple weeks pass, called to confirm an exact day. Dropped the car off, got a voicemail the next day saying it was done which was awesome and very surprising. The parts that were painted look great and match the other panels. Everything was washed and tire spray was applied, so the repair process was excellent. Although I'm still concerned if the other panels will eventually peel. The reason for four stars is that it seemed Mark wanted to spend as little time talking with us as possible, and had a tone like he thought we were stupid. Other reviews mention this as well. Unsure if it was due to being a warranty repair, but you can't possibly attract other business with that demeanor. It has affected me considering doing any business with Don Ringler at all, thankfully the repair work itself was great. Debbie was also awesome, being the polar opposite of Mark, very friendly and talkative even when I accidently dropped her rather nice pen, haha.

  Isaias Salazar
5 months ago
Excellent work! Paint re-finish was smooth as glass (no orange peel), and matches original color. Work completed on time and updates provided. Thanks Mark and Debbie!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Lisa Schultz
9 months ago
The manager of the collision center, Mark, was so easy to work with and very personable. He had things done when they were promised and there were no surprises about the repairs they did. Also whoever washed and cleaned my car after the repairs were complete did an outstanding job! I don't think my car had been that clean since I bought it over 7 years ago! Big thanks to this team!

  Joseph Johnson
4 months ago
Did a 5 star job on replacing my wife s trunk. But they got a whole extra check for making a hail damage claim and didn t repair the hail damage.

  K P
8 months ago
Do NOT, I repeat do NOT come to this place for your vehicle repairs. Bought my truck from don ringler Chevrolet so I thought coming to their collision center would be the right choice but ended up being the worst experience ever. So my appointment was schedule 1.5 months out and the day I bring my vehicle in the guy Mark tells me that none of my parts were ordered and that he doesn t know how long it ll take. So why schedule me 1 1/2 months out, just to not have anything ready when he initially told me that s the reason why I m scheduled so far out was so everything would be?? So anyways, it ended up taking 3 weeks and as soon as I get my vehicle back, the same dash lights that were on when I turned in my vehicle initially, were still on and there was piece of something stuck to my truck that they just painted over it. Ended up taking another week and no updates were given to me at all, I had to call myself to see what was going on and what was taking so long. Okay so I get my vehicle back again and apparently they don t even look at the vehicle because the person that fixed the paint issues, put bad swirls/scratches all over the bedside of my truck and now instead of 1 there were 2 paint spots that had something on it???? I just didn t get it? For being a dealerships collision center I don t see how it s still up and running with the treatment they give customers and repair jobs that they do. Then the guy Mark tries arguing with me making me feel like everything is my fault which had me pretty heated. I tried to reach out to the service manager so i can just get my vehicle back without anymore issues and of course no answer, and no call back even though I left a message. This place is a joke and I m writing this in hopes nobody else makes that same mistake. Good luck to y all if you turn your vehicle in here.

  Sharon Vasquez
a year ago
Went in for an estimate on my non collision accident on my Toyota. Guy walks out of his office, I tell him about my bumper damage and before I can finish explaining, he ask me who my insurance company is, I tell him he says all you have to do is take a picture and send it in. He goes out looks at the bumper and gets ready to walk in the door. I said aren t you going to look at the rest, he says want. I then said the back door in dented in. He says show me. At that point his general rudeness, lack of interest and not showing any interest in helping me, I just got in my car and left. I was planning to pay for the damage repair, pending the cost, instead of filing on my insurance. I wanted the Toyota dealership to handle the repair but not at this place, I went by another small collision repair company and was treated respectfully, given a quote, and I will get my car repair there. I will never go back there again.Update ..7-6-2022Don Ringer customer service never contacted myself or my husband as stated below. They service our car on a regular basis because we bought a service contract when we purchased our car. There is no way they don t have contact information on us. Just another sign of their customer service. We may drive to Austin where we purchased our car or Killeen. So sad you can t use the local dealership. Charles Maund in North Austin on Research Blvd. is excellent, Ramiro F. sold us our Camry and have been there for years. Honest, friendly and courtesy is key to their success.Treats everyone with Respect!!

  M Robinson
3 years ago
Our car was towed here after an accident. The shop manager was arrogant and acted like he knew it all. He wasn't very professional what so ever. He dismissed anything we asked, basically decided he knew the fate of our car just from looking at it for about 30 seconds. Because he decided he knew it all after a 30 second once over, he refused to listen or even consider our concerns on possible repairs. He went on to make off handed remarks about us. Who does that! We had the car taken somewhere else where it was deemed a total loss. Thankfully I never had to deal with this man and this shop after that experience. We tell everyone even considering this body shop to not do it!

  wesley wisehart
11 months ago
Order hinges for a 2020 Rav 4 a month ago and haven't heard a word from Don Ringler. Got online and had them shipped to me in 3 days for under $100.The rear hatch is unusable because of a cheap made part. There are several pages and sites showing issues with these hinges and no recall.

  Cy Long
4 years ago
Mark helped us with getting a bad paint job fixed with very little inconvenience to us. He got it in and out very quickly and I was very surprised to pick it up and see that he even had the car cleaned. Very impressed. Mark s beard game is even really strong

  Keyla Sebek
2 years ago
The Collision Center s repair work was excellent! Mark got my suburban in the next day, had the courtesy car take me home, & called when it was ready to pick up. Great customer service!Service: Body & TrimService: Body & Trim

  Chandler Hnatow
3 years ago
I don't even know where to begin honestly. Just know that if you're taking your vehicle here for repairs you'll be met with nothing, but a run around and complete rudeness. Mark the collision center manager thinks he is some kind of entitled God who can say anything he wants with no consequences. The guy honestly needs to be fired, but clearly he's someone's relative at the place. Worst customer service ever. Highly don't recommend.

  Amanda Jackson
2 years ago
Mark was wonderful and very easy to work with. Made the whole process super easy! We would definitely recommend Don Ringer Collision Center to anyone.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Becky Ray
2 years ago
I appreciate the Collision Center and their fine work. Mark has always kept his word and treated me with the greatest respect and courtesy. I intend to keep going back!!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Kyle Hauk
2 years ago
Mark at the collision center is great, he will shoot you straight & make sure you get a fair skake.

  chuck green
4 years ago
I had several cars repaired here and its always repaired like new.

  jaycee turnquist
a year ago
Seems like a good place to go to get out of body work done

  Ed Wagoner
a year ago
They are very friendly during a difficult time you are going through.

  Sonya Davis
3 years ago
They are always amazing when I have to get repairs done!

  Justin
3 years ago
Prompt and to the point. They do great work, and work great with the insurance companies.

  Jim Crothers
2 years ago
Wonderful service!