Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matt Daddy-O Simpson
2 months ago
A vital part of my cooling system in my daily driver disintegrated at the most inopportune time. Needed the part locally and quickly and this company provided the best choice of any of the big chain stores.To top it off, they beat the price of all of them to boot.Will continue to purchase parts from this store in particular, great experience.

  Desiree Brown
9 months ago
I love the people at Advance Auto!! They are being knowledgeable and always have a great personality. Very helpful and upbeat. Plus even a little sense of humor !! Thank You Advance Auto at 3817 S 31st St, Temple, TX 76502. Go see them and you won t be disappointed!!

  Hazel Russell
5 months ago
Thank you Bill for all your assistance.Went in and got new wiper blades for both of our vehicles. Bill installed them for me very quickly. Very quick. Very polite. Very professional.Again, thank you.

  Brent Atkins
2 weeks ago
Gentleman at the counter stopped what he was doing to help find an item. They did not have the hardware and he suggested a couple of places that might.

  Craig Spiegel
4 months ago
I went in for antifreeze the cheapest premix was 1199. I'm taking more money back to o'reilly where I save money and you will too

  Noah Wittekind
a year ago
In highlight of recent experiences I've downgraded my rating from 5/5 to 2/5 . Mainly because the staff lacks any basic automotive knowledge and I can never find auto supplies that I need in stock or for a reasonable price. If I need something simple like 5 quarts of oil, a battery, or a fuse and there's no cheaper option I'll go here... But there are way better places to go with staff more knowledgeable or professional than what this location has to offer.

  D TUT
4 weeks ago
Had other stores with friendlier employees.

  Jasmine Hardiman
a year ago
My check engine light was on and so I dropped in to get a free reading with their little hand held car light reader. It was helpful because it pointed me in the right direction and I was able to get my car fixed at a mechanic shop. The gentleman that assisted me at Advance Auto Parts was nice and professional.

  Theresa Nunez
a year ago
Wow excellent service to Thomas & Bill very polite & respectful. Thank you Both for representing our country & serving. Like to see you Thomas representing your two purple hearts as well. And Bill getting shot down you both deserve to wear y'all's hats & apparel that shows WHAT YOU OVERCAME!!! Thank you both for serving & for being such great humans.

  Kelly Dean
10 months ago
Went in to grab some fluids. Nothing extraordinary. Bill behind the counter was very friendly and professional and was a pleasure to talk with. I can't comment on tool rental, parts selection, or other aspects, but based on the impression I got from the staff and shelf items this is a great store and I'll be back for sure.

  Billy Joe Mosley II
a year ago
Location was fine. "Maps" was fine. My vehicle was fine. My wallet however was still at home likely in bed sleeping soooo I did not go into this location upon most recent visit however I'm a dogged sort and will undoubtedly return soon and actually review said location with zest, pizzazz and of course a wallet to make purchases and what have you.. people generally respond best to actual customers who haven't been sitting in car searching for aforementioned wallet for a few minutes before leaving and even if so they prefer they do so after making again, aforementioned purchase/s.

  Tony Rodriguez
2 years ago
Garbage customer service. Went to buy 4 air filters and the two associates at the front were on the phone. No problem. Waited patiently. No acknowledgement or looking up from the workers. Went to see if I could find the part numbers I needed myself but the brands in stock weren't listed on the website. Waited for assistance again. After the phone calls no one looked up,asked if I needed help, nothing. You get better help from walmart. Don't shop here.

  Randall Bradberry
2 months ago
Wrong part but I did get the right diagnosis.

  Paul Montalbo
a month ago
On hold for 30 minutes and still no Answer

  D. William Gilmore
4 years ago
I called Advanced when my G6 blinker switch totally broke. They not only provided the correct replacement at a fair to reasonable price....But both the Gentleman over the phone & in person were quite nice, respectable & had answers for all questions i had. Good Job! I truly would never expect Customer Service so highly in effect at an auto parts store...but clearly, we never know what to expect when shopping

  joe trevino
5 years ago
They took my online order which was not what I wanted and refunded. The item I was wanting - they actually had in stock. Their competitor stores did not have what I wanted and reason I sought online service. But all I had to do was come here. Would've saved lots of time. The 31st street staff were very knowledgeable and professional. I'm 100% satisfied customer and will use their business in future needs.

  DBD RMFP
4 years ago
It doesn't matter how often I come to this place, it's always a great visit. The staff is very patient and professional. If you as a customer are patient and professional they're super cool. If they don't have what you need, they'll order it or direct you to how to find it. I will always come here. God bless y'all!

  Armando Hinojosa
7 months ago
Joe was very helpful, got my stuff, paid and left.

  Ray Pino
4 years ago
Went in for assistance on a brake light being out. Need a second set of eyes since I can't step on the brake and look at the brake lights at the same time. Got a grumpy old man to help me out and man, let me tell you about his lack of customer service. Proper greeting is a must for a customer service job which I did not get and you don't be little your customers no matter how simple the task my be. Stepped on the brakes a few times and was informed that none of my brake lights worked and that a fuse is the issue. Before I could even get out of my car he was back inside and that was it. So I went to a local O'Reilley store to get a second opinion and was a complete 180 on customer service. Come to find out on Mercedes vehicles, you need to have the car running for the brakes to work. He found the culprit, removed the bulb and found it for me. Also offered to install it. I understand that it's a small item that's not expensive but I was always told that it's the little things that count. I mean I buy a few little things here and there and it'll add up to something big. Guess this Advance Auto will never know because I'm not coming back.

  Douglas Brown
2 years ago
I ordered a couple parts online and drove to Temple to pick up. The guys there were helpful and also let me know that I could've went into my location and ordered the part and save a trip. Excellent customer service

  Ashley Bates
6 years ago
This location has horrible customer service. Myself and another female customer was outside trying for figure out what parts we needed for our vehicle's while two male employees were inside of the store stocking merchandise! They knew I needed help too because I asked for help locating a fuse for my car lighter and all he said was "what type and size do you need?" Now if I knew that I wouldn't be here asking you for help...duh! I left and brought my business down the street to Auto Zone who immediately offered me assistance. Thank you Auto Zone!

  KenKalm00
2 years ago
I know they saw me come in, they didnt even greet me. They pretended like they didnt see me and walked to the back. The store was empty except for 1 other customer. After about 10 minutes a sweet old man helped me.

  Mikey Ramirez
a year ago
We went in to get a battery everybody was very kind and the young lady named Kim Harris was very kind smile answered all the questions we have and even let us know that they would install the battery for us very kind person and very kind people

  Wesley smith
6 years ago
Poor excuse of employees, 2 guys up front working on their own stuff 5 people walk in needing help and finally after 10 min of waiting while Bob was on the phone getting his own stuff fixed, he went and got Kim from the back to get me out of the store. They seriously need new employees there that actually give a damn. One guy straight up said I can't help you and turned a guy away. I think I'll stick with the other auto stores rather then this poor excuse of a store.

  Curt von Soosten
3 months ago
Took my father's truck for a new battery. Talking to a friend while they installed it. Didn't start the next morning. Hmmmm....

  Paul Ward
5 years ago
Really enjoyed my experience at this auto parts store. Staff very friendly and knowledgeable. Needed a part for my vehicle, found the part, ordered it and was ready to pick up in 2 days. I give this place 5 's for knowledge, quick service and fast turnaround on the delivery.

  Richard
a year ago
Very helpful also explained what the cause could be after having my truck battery/Alternator tested.

  John Nickell
2 years ago
Employee, A. Ruiz, helped me re-attach my gas tank filler tube that had dropped down out of sight. He found the two correct bolts and bolted the tube in place. It was a shock to me when attempting to put gas in the truck and not see the yellow gas cap. At age 82 and moving slowly with my cane, Ruiz went out of his normal way to help me. Thank him for me!

  Leslie Mayfield
5 years ago
They guys are always friendly & willing to go the extra mile to help. Go see Regan very friendly and helps customers as much as he can.Keep up the great job.Prices here are better then Auto Zone.

  Charlie Pike
a year ago
Thanks to Bill for helping me find out what code I had while on my trip. Super nice gentleman.