Sterling McCall Auto Group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Olga De Leon
a month ago
Charlie Hernandez has great customer service,takes time to listen to what you want and works with you doesn't try to push you into something you don't want along with Brent Maxwell who took the time to listen to what budget you can work with andmade it happen They treated me like family and not like a number. The Manager negotiated a reasonable price and kept us within our budget. Awesome team here!

  Ali Saeed
a year ago
Great Experience, helpful staff.Mauricio Carbrera is the best sales person. Bought Nissan Rogue 2023 from him.

  Veronica Mora
6 years ago
Omar has great customer service. Took care if us both times we came in to purchase. Even offered us a breakfast sandwich. The Manager negotiated a reasonable price and kept us within our budget. Awesome team here!

  RayGina Machuca
6 years ago
Sterling McCall Ford: Best experience ever!!!!! Never have I felt more like a VIP!!!! Love the truck and the price even better!!!!! Pat Goldwait and Ms. Green were on point. I'm so excited!!!

  Haengran Koh (Christina)
a year ago
I love all staff of Stering McCall Nissan Team.They are actively ready to help me and everybody is generous with a big smile.Thank you for Van today.You considered my English, so he told me simple, a little slow and exact pronunciation for multi ethnics to understand me about condition and problems before and after fixing.Thanks for the technician's help, I could drive safely with a great satisfaction.And also this service center washes my car inner and outer clean free.If your car is Nissan Brand, don't hesitate to go there.

  Jeff Brown
11 months ago
HOPE you never have to deal with this group.they don't pay any attention to details; don't call back and offer ZERO help with problems that they create.I guess I have to give them 1 star as there are no options for zero

  Douglas Hardin
a year ago
Pitched a 2015 Nissan from your Chevy location that had a bad trans., poor control arm, and wore out brakes. I was told the mechanics passed everything. Won t buy from you again, don t do business that way

  George Anyanwu
5 years ago
Best place to find latest Lexus cars

  Zebulon Vance
3 years ago
Worst car buying experience of my life. Bought a 2 year old used car that upon buying agreement the dealership was going to take care of a few easy odds and ends the car needed. Signed all the paperwork and here I am almost two months after I bought it with items that still have not been repaired/taken care of. After 3 trips to the dealership which is a 2 hour round trip for me and several emails and a number of calls. About to the point to get my lawyer involved... Slime balls and lairs...

  Mr. Mccoy
5 years ago
I brought my vehicle in for service. The staff was very pleasant. The wait for my vehicle was not long. They did an excellent job. They informed me of any additional work that would need to be done. The price was reasonable and I was on my way.

  Larry Leonard
4 years ago
Great experience with Alex Kazemi at dealership. I purchased a 2017 Camry and he was kept me informed all the way through the sale. He made sure I was satisfied with car by oil change,wash,brakes ,wipers.

  Zola M
5 years ago
The customer service is truly beyond amazing, service on your vehicle , depending on what you need, but was relatively fast with loner vehicles available. They will always educate while keeping your car updated, I have Never had a bad experience here, and honestly wont go anywhere else.

  Je Pa
5 years ago
Absolutely awesome experience buying from them. You can look around till you are ready then they will move heaven and earth to help you. I can't say enough about the service we received and I will definately always buy my vehicles from here.

  Case LeFace
6 years ago
Really poor experience with the sales staff. Went there on 12/31 with my wife to buy a new car, but no one seemed to want to sell us one. Went to South Loop Hyundai the next day and they sold us a 2018 Santa Fe. I wasn't even quoted a price on a single vehicle at Sterling. They just kept asking questions about features and suggesting we test drive vehicles that were different from what we wanted. But, if you don't want to buy a car and just drive random cars...this seems to be a good place.

  KWM 9999
5 years ago
My go to place for cars and service. Starting to get annoyed with internet sales staff harassing me though, you'd think with all the vehicles I buy they'd know not to email, text and call my cell with stupid gimmicks. I'm dropping to 3 stars until they honor my "do not call" request I've reminded Amy of 6 times already.

  Mark McIntyre
5 years ago
Only go there for Toyota parts or to purchase car from Jae Son. I used to prefer their body shop, but I believe the quality of service suffered when group one auto purchased them. Not sure if cars are safe in their body shop storage area. It takes the body shop so long to begin repairs. That requires the car to be stored.

  Lawrence Lamb
5 years ago
Read my review of Sterling McCall Hyundai if you want to see why you deserve a one-star review. Summarizing: It took four months to get a warranty refund on a totaled car that was supposed to take three weeks, and your dealership went out of their way to be unhelpful.

  Zacharia Grami
5 years ago
Service here is really lacking. They tend to be quite rude and abrupt, and, even more so frustrating, they tend to blatantly disregard appointment times. You wait just as long (over half an hour) whether or not you have an appointment. My suggestion is to just afford yourself the flexibility of just showing up unless you need a loaner vehicle (the appointment is a way that you can at least hold them accountable for needing a loaner, but even then it isn't guaranteed). They do charge for the loaner, but it is a modest fee - for me it was $15 but I have heard different advisors charging others different amounts on different pay scales.Why do I keep coming here even though they are rude and difficult to work with? The next closest dealer is quite far and there is only one other Acura dealership (John Eagle). Although John Eagle is more friendly, they are much farther and they have exorbitant prices (for some things more than double) for their service.TLDR - bad service. good prices (at their Acura)

  Troy Roberts
a year ago
Service is terrible, Will not take a car back, and I have bought two cars from this location. I will look for other locations to buy my cars. They don't want to fix an issue because factory glass was not installed.

  Cesar Santos
5 years ago
I purchased a vehicle from sterling McCall Hyundai in 2016, and they have still not issue my warranty refund check. I have called, and email multiple times Mr. Bian the finance manager, but he just keep ignoring my calls and emails. I also contacted their accounting department (anita) and they refuse to provide me with an update.(Update: December 6, 2018) I have reached out to you Mr. Val Verde for the last two days, yet you dont answer the phone or respond to your voicemails...

  Leo Hidalgo
5 years ago
Always amazing service! Pedro was the maintenance mechanic who helped me along with Marlon Romero ... those guys are the best! I've been using them for about 4 years!

  Jeff Baker
5 years ago
Great salesman, Troy Williams. No hassles, no pressure and willing to negotiate.

  Megan Wawarofsky
4 years ago
BEWARE! I inquired about purchasing a car from this dealership, and when I didn t respond right away to Paloma Gomez, (who claims to be over business development,) he sent me an email with STILL NO ANSWER in the subject line.Excuse me, but I just began looking at cars within the past few days, and I m a busy mom of 4. Just because I don t get back to you in the time frame you think I should doesn t mean you need to keep emailing me and being sarcastic! I ll NEVER do business with any Sterling McCall dealership. Rude, rude, rude!

  Nicole Sanches
6 years ago
Showed up at 9 o'clock for them to tell me it could be an hour and a 1/2 to 2 hours since I didn't have an appointment(understood). I waited 30 minutes in the line to finally be checked in by someone who let me know it might be 4 - 5 hours wait. I get appointments and reservations, but who has that much time to wait?! Lost a customer thank you Sterling McCall.

  Elandra Chenevert
5 years ago
Brittany Terry is a awesome sales woman! Very professional, hard working and intelligent woman. Get with her for all your car needs!

  Therrel Henderson
6 years ago
Great attention to detail when performing warranty and routine maintenance. Great customer service and work! Very Happy with my experience!

  John Smith
5 years ago
I was greeted very quickly and didn't have any pressure to buy from the salesman. Come visit if you're looking for a great Lexus dealership!

  Mike Youssef
4 years ago
Last week I went to purchase a used Toyota Van from Fort Bend Toyota in Richmond, price online was showing 22,888, when I got to the dealer the price changed to 27.000 from my own perspective this is a trap and false information, then the dealer called me today asking to revisit the dealer to negotiate price and work some out, I drove 45 min again to the dealer then the sales person said this is the price and mentioned that he can not go down on price, I'm not satisfied with this unprofessional way, this was a wasting of time, I have also contacted the sales manager, I left him a voicemail.

  danielle jackson
6 years ago
My daughter bought her 2st car. Awesome experience. Great salesman

  Douglas Jones
5 years ago
They take care of your whip in a good timely manner to get you going or they will give you a loaner if you have to leave your whip....Doug