Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eskimo (Eskimo)
a week ago
Great customer service! Very friendly and did a great job overall on my car! Service is the best! Every employee is on top of it! I won't get my oil changed any where else. I recommend this shop! Both guys at the front are amazing!

  Bryan Rindal
5 months ago
Been here a few times so far. I find the reasonable on pricing. They are fast and clean up after themselves. I will be coming here time after time. You ask them what about this and they say yes or no that you need. Thank you for the great work you all do.

  Giana DeAngelis
a month ago
The Pep Boys team was so incredibly helpful to me and my sister. We got a flat tire around 5 PM, had a tow from our insurance by 6:30 PM, and made it to this Pep Boys just before close at 7 PM. Mike was incredibly generous and was able to receive us and change our tire within about 30 minutes. Speedy, kind, and overall a great experience with the team there. Thank you again!!!

  Brittany Holly
6 months ago
I would give Pep Boys overall 2/3 stars but Mike at this location deserves 5 stars. He not only has to take care of all the high maintenance customers at the front desk but work on cars himself because there s just not enough workers. It s also SO hot in there because the AC is out so customers are extra grumpy. It took 4 hours for them to repair my tire with a nail in it and put it back on my car. And Pep Boys never puts my spare tire back on my car!

  Chase Chapman
2 weeks ago
Poor service. Came in at 11:10 for 4 tires and alignment. Mind you theres 4 total people waiting including me. Truck gets pulled in around 1:30- 2:00 tires get done around 2:30- 2:45 then everybody peels out except for 1 guy. I go inside to see what the deal is and the guy forgot about me. Almost 4.5 hours waiting to get a simple job done

  Allyson Ard
2 months ago
I got my oil changed here once as I m new to the area & from the start, my appointment got rescheduled from 1:00 to 2:00, which was understandable considering they had lunch. I didn t think it was a big deal. They took about 45-50 minutes to change my oil & gave me the wrong mileage sticker by 12,000 miles. This also wasn t a big deal as it happens sometimes. My car started making really strange noises about 1,500 miles after I got my oil change, and my oil light would flash on and off during certain circumstances. I then took it in to get it looked at, and the mechanic said there was no identifiable leak. The people who did my oil change last, this pep boys location, didn t put enough oil in my car causing all of these strange noises. I 100% would not recommend going to this location for your safety and the longevity of your car.

  Miguel Hernandez
3 months ago
I could ask for a better place to take my vehicle for its TLC. These guys make it look easy and they have definitely earned my loyalty and respect. Michael is a great leader at this location and it reflect from the work they guys do. Great job everyone speedy and reliable service is what they do.

  Danny Sims
5 days ago
Thanks Mike and the oil change mechanic. Great job as always. I really appreciate it and they did not take long.

  Orlando Smith
2 months ago
Ideal car maintenance place. Honest about vehicle issues and work within your budget. None of the old year car price gouging you find at other shops. With multiple forms of pay accepted providing flexibility for your car repair budget.

  Deb Kirsch
4 weeks ago
Outstanding customer service! Mike went above and beyond to get my car into the best possible shape!! I am very grateful!! Highly recommend!!

  James Anderson
3 months ago
The work I had done at i45 and Cypresswood at i45 was terrible. The service I had at i45 at Rayford was top notch. They recharged my AC but could not find the leak. But to bring it back if it stopped working and they might be able to see a dye park where the leak is. They were courteous and professional.Thank You,

  Ryan Nelson
6 months ago
Very happy with my service at Pep Boys. Donel and Mike were very upfront with prices and options. Took a little longer to get my tires installed than expected, in there defense the fourth tire was hiding on the display rack. I will definitely return if I need any additional work done.

  Syreeta Chef ReeRee Ferdinand
6 months ago
Ugh, seriously, this is where it all went wrong. I rolled in for just one tire, but I somehow got stuck with a set of four ridiculously overpriced bargain-bin rubber circles. But that's not even the worst part! It felt like the fiery gates of hell in that waiting room, and they took a torturous three hours to slap those tires on. As if that wasn't enough, guess what? When I finally hit the road, I noticed those clueless folks inflated my tires to a mind-boggling 55 PSI! I mean, I might not be a car guru, but even I know that's insane. My car was all over the place, and I could've easily met my end on the highway to New Orleans this evening. I mean, seriously, who in their right mind does that? It's almost like they did it on purpose! I went to another location, and the guy there was like, "No way someone at Pep Boys could've messed up this bad." It's enough to make you go "hmmmmmmmmm!"

  Michael Hornsby
6 months ago
This was probably some of the best service I've had. Brought two fleet cars last minute, and they did a solid inspection and let us know what's wrong within 30 minutes. The staff were the friendliest and extremely knowledgeable.

  Steven Fox
2 weeks ago
Supposed to open at 7:30 for an 8:00am appointment. 8:30 and not an employee to be seen all the cars in the lot had condensation on them meaning literally no one there.

  Nyssa Olguin
a month ago
Went for an oil change during my lunch, they were nice & quick! I would recommend!

  Liz McCalla
7 months ago
After having a two hour terrible experience at Walmart only for them to tell me they don't have a tire for me, I called Pep Boys. I had a four hour drive home and no way I could do it on a donut. It was 15 minutes before closing and Mike was amazing, he said bring it in, I've got a tire for you!! He stayed late to make sure I was road ready! Definitely recommend!!! I would give 10 stars if I could

  Rick Cockram
4 months ago
Had to have my company car inspected as a company yearly requirement. Staff were great. Very helpful and did everything g pretty fast.

  Martin Rosette
4 years ago
First visit here 6 thousand miles ago went smooth. I was helped promptly and the work was done well within the time estimate. I'm here for another oil change and a transmission inspection now. I'll update my review after my my vehicle has been serviced.I waited 30 minutes for Tommy to tell me my transmission wouldn't be serviced. Had I not passed the counter to get some air I would have waited an additional 15 minutes for Tommy and his co workers to help process one customer before letting me know I needed break pads. I declined on the break pads and will have them serviced where my time and money are as good as the gentleman before me. I will never spend either at this place.

  Josh Woods
a month ago
Great I showed up at 6pm and got a tire changed these guys awesome. They even stayed open after 7pm for me

  A. G.
9 months ago
Awesome service from Mike! The computer system was down company wide and the store was still able to give me a diagnosis on my car and then made sure to call me and reschedule my appointment and had the total pricing available. Throughout the time the computer system was down, the organization was very patient and accommodating. Please recognize Mike and his team!

  Tony Agnello
3 months ago
Not happy... Quoted a price over the phone, I knew what I needed, made an appointment. Went for my appointment discussed what I need and the price more than doubled.

  Frank Incense
7 months ago
Had an appt..my vehicle sat for 1 hour after my appt time before it was looked at. Waiting room had no ac with outside Temps at 104 so the wait was extremely hot. Only one mechanic working so they tore my vehicle down and it sat that way for another hour. They did perform the requested service but gave me a list (with a high priced estimate) of other repairs they felt were needed. I won't go back here..long waits and no ac in the Waiting room which the guy at the desk said had been broken for 5 months..

  -
3 months ago
Great tire service! I will definitely continue to serve my car here.And special THANKS to Donel and Tonner!!!

  Dwight Whorton
4 months ago
I have been bring my cars to this Pep Boys location for years The manager Mike is trustworthy.

  patrick dupuis
5 months ago
Both Managers are very straight forward and honest. Work done was perfect. Would highly recommend!

  Camille Roark
7 months ago
If I could give 0 stars I would. Came in less than 90 days ago for one issue and the ended up not finding the issue but upselling 2 new tires. Even offered me a free lyft ride home (but later I looked at my receipt and found they charged me for that FREE ride) then today, I found a blade in my tire. I called to schedule an appointment under the road hazard warranty that I was sure I d requested. The person on the phone was rude and said I didn t have coverage. Then refused to provide a corporate number. Save your money and go to discount.

  Christian Sanchez
3 weeks ago
Awesome employees. Great work, fast, affordable and great customer service.

  Abigail Robinett
a month ago
Went in to get my break pads and rotors changed. They did a great job!

  Amy Fancher
3 months ago
Great, no hassle service. Didn't feel like they were wringing every penny possible out of me.