Northside Lexus

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anne Boudousquie
4 months ago
Our car buying experience was so pleasant from the beginning. Everyone is so friendly and John went above and beyond to get me the car I wanted. He even had a bow special delivered for me! From shopping to financing, Northside is the best!

  Greg Frazey
6 months ago
Northside Lexus and the finance manager Doug, helped us work through the frustrating learning process of vehicle financing. We made the wrong decision for us by signing a lease contract, but after further review, we realized that a lease wasn't beneficial to us. After talking to Lexus lease financing and our salesman Mike Driskall, they quickly canceled our lease and let us do a conventional purchase. Not many dealership would let you change after contracts are signed. We love the car and couldn't be happier with the purchase. We feel that they really do care about our happiness and satisfaction with the purchase. Such a rare quality in a dealership. We would definitely recommend buying your next vehicle from Northside Lexus and will check with them first if we ever decide to trade in our LC500. What an awesome Car!

  avona baird
5 months ago
ASK FOR TANNER !I had to visit the dealership as a result of the dealership I purchased from being unable to help me. I was fortunate to experience Tanner and I am so thankful for his level of professionalism. I arrived at 7 am and was greeted with a smile and enthusiasm from Tanner. He gave me great advice and provided me with resources for follow up. I returned and once Tanner saw I had returned he continued ownership of our interaction. I left this service dept with no concerns. I am so pleased I was able to experience this level of customer service. Im a new Lexus owner and he created a great first impression.

  Cassie Reescano
3 months ago
We had the BEST experience at this dealership. If you re looking to buy, go and ask for Hector V. He was patience, informative, and extremely kind. We left today with our new car VERY happy!

  Esther Boyer
3 months ago
We took our Lexus here for a standard service, they provided a loaner vehicle. Someone in an HEB parking lot bumped the bumper of the loaner with a shopping cart. North side Lexus charged our insurance $2600, plus $1000 to us for deductible. They did not try to help absorb any of the cost of the deductible. We had no choice to shop around for a better price, they insisted we use their auto shop. The entire experience was dishonest and a money making racket. We will never return here for anything. I will freely share my experience with anyone I know, I feel like it s my part to warn others about dishonest businesses.

  Marissa Duque
5 months ago
Better than anticipated.Everything from ordering my vehicle, trading in, and walk-out - all was done in record time and extreme satisfaction. I would definitely recommend Northside Lexus.Stop by to see salesman John B. or Austin, they were both great.

  Kevin Mejia
a month ago
Not sure how they have such a high rating. From the moment I called to check availability of vehicle the problem started. You try calling and nobody ever answers and then you get called back from multiple sales guy. I had to be the one that had to keep calling to get the information I needed on how to proceed. I had a long drive so I wanted to do the finance portion online and I had to keep calling to get that information. Finally got there and the sales guy I had talked on the phone pushed me off to Hector. Whatever, no big deal until this guy is demeaning. We really wanted this car so we still continued the process. The finance guy was amazing. Respectful, and took the time to answer my questions! What top this all off is the check engine light came on less than 24hrs after buying the car. And of course everybody is out or in training and nobody can help me. Nd due to me living far I cannot just pull into the dealership. I would not buy from here ever again. I strongly suggest taking your car to get checked before signing.

  Juanita Simmons
4 months ago
Professional, informative, and very polite salesman John! We have been loyal Toyota customers for many many years so this was our first stepping out! So far so GREAT !

  Usmaan Ahmad
2 months ago
From the moment I stepped inside, I felt welcomed. Jason was my salesman and he went above and beyond for me. I purchased a 2023 ES 350 recently, and the process from start to finish was exceptional. I felt invited, during buying I didn t feel forced to do any decision at all. Jason went a step further and guaranteed from the dealership that if my windshield were to expand and crack within 90 days, they would replace it free of charge. I did not ask for anything like that, but Jason noticed a small chip on the windshield and decided to take care of us. I would recommend anyone to buy a Lexus, to do business here, it was a great experience. Ask for Jason!

  Theresa Oropeza
a year ago
From the moment I texted to see if a certain vehicle was available. The customer service and response were exceptional!! Not only did they respond in a quick, timely manner, but they also made me feel welcomed and encouraged. Donnie was very helpful and very prompt and very informative. Not only did he get me approved 100%, but he got me into my dream car 2018 Ford Explorer Limited. The whole process literally took less than 30 minutes. Signed paperwork, handed over the keys, and before you know it. I'm driving away with my beauty. I totally recommend Northside Lexus and if you want an amazing salesman, ask for Donnie. Thank you Northside Lexus!!

  Desmond Ross Sr.
a year ago
Let s start off by saying WOW This is my second purchase from Northside Lexus. Both experiences were seamless and so easy.I would like to express my gratitude to Mr. Rylan Pruitt, he went above and beyond with my vehicle purchase. The entire process was stress free and pleasant. Mr. Pruitt was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. I strongly recommend him to anyone who wants to walk away feeling highly satisfied with theirpurchase. Lastly, Brent Penn in Finance knew his stuff and made things easy so we could seal the deal and get me on about my day. I definitely recommend Northside Lexus go check them out you won t be disappointed.

  Pam Beard
8 months ago
Perfect transaction from beginning to end This is my second time to have Nick for a salesman and he was so through. The precious lady and young man (forgot the names, but they are pictured) were so fun and so good with my tutorial. Then Mason was myFinancial man that closed the deal and he was so friendly. They were all extremely professional. I have probably purchased at-least 6 cars from Northside Lexus and it has always been aPleasure!

  Sebastian Cifuentes
4 months ago
This was an extended sales process because we were looking at various options at different dealers. We had multiple sales representatives help and all of them were phenomenal. Donnie was the original sales rep and he was kind and honest. Hector took over after him and he was transparent and timely with all of our requests and questions. Finally, after the purchase was said and done, Luis Mateo, came and chatted with my family and I. He congratulated me on my purchase and entertained my parents with all their questions and needs. One of the greatest people I ve had the pleasure of meeting and working with.If you have the opportunity to work with any of these three men you and in for a treat. They made the process enjoyable. Thank you for everything!

  Diana Barron
a year ago
This is my second purchase with Mason. He provided excellent customer service. I appreciate him for being mindful of the vehicle I wanted to purchase and my budget. He was very helpful with my trade in and once again made the entire purchase process easy. The financing department was also very helpful and had me in and out the door in no time. I love my GX460! I look forward to working with you all again in the future.

  Dylan Bucanek
5 months ago
Ask for Austin Marshall! He was very helpful throughout the entire process. He helped us reserve a new TX and kept us updated during the delivery process. We are able to do all of the work at home before arriving at the dealership for a final test drive and signing at financing because we used a third party. Austin made everything easy and painless. Hands down the best vehicle purchase I have ever had.

  Thomas Siarski
4 months ago
I recently had the pleasure of working with Steve, a salesman at this unparalleled dealership. From the moment we stepped in, Steve's respectful and genuine approach set the tone for an exceptional experience. His professionalism ensured that the vehicle we selected not only met but exceeded our requests and needs.The dealership itself is truly unrivaled in grandeur. The atmosphere is welcoming, allowing you to navigate at your own pace without feeling rushed. Steve's commitment to customer satisfaction is evident, creating a seamless and enjoyable car-buying process. I highly recommend Steve and this dealership for anyone seeking a top-notch experience and a vehicle that perfectly aligns with their preferences.

  Mia Mundy
6 months ago
Enjoyed working with Randy and the team at Northside Lexus. Within two hours of purchasing the vehicle I experience a check engine issue. The Northside Lexus team worked to get the issues address in a week and a half and put me in a loaner for almost a week. They are prompt communicators and truly put the customer experience first.

  Anthony Martin
a year ago
Had a great experience with Northside and Rex. With inventory limited we were able to give Rex the exact spec we were looking for. He kept checking incoming available product until one arrived which took over a month. Once he saw the exact spec he texted me and I bought the vehicle a few hours later.

  Ken SpringTX
9 months ago
Great pre-owned selection and sales support!! (Larry Kidd is one of the best!) Prices are fair market value, so don't expect a killer deal, but the quality of the vehicle makes up for the difference. Lexus Financial took care of the purchase... Overall worth visiting for both new and pre-owned needs.

  Afzal Qureshi
4 weeks ago
First time at this dealership and the super courteous/ polite staff win you over in a heartbeat. Had no appointment, they still accommodated me and had my car in and out in under 2 hours. Charged reasonably for an investigative item and corrected what needed without any fluff.Thank you NSL.

  Richard McClanahan
3 weeks ago
I wish to express my utmost satisfaction with the exceptional service I received at Northside Lexus during my recent purchase of a 2024 Lexus ES350. From the moment I stepped onto the premises, the staff exhibited professionalism, courtesy, and a genuine commitment to customer satisfaction.First and foremost, I would like to extend my heartfelt gratitude to my salesperson, Don Ansley. Don's profound knowledge of the Lexus lineup, coupled with his attentive listening skills, ensured that he accurately understood my preferences and needs. His friendly demeanor and unwavering patience made the entire car-buying process a delight. Don's dedication to assisting me in finding the perfect vehicle truly exceeded my expectations.Furthermore, I would like to commend Clay Lewis, the finance manager, for his invaluable assistance in navigating the financial aspects of the transaction. Clayton's expertise in financial matters was evident as he diligently worked to secure the best financing options tailored to my specific circumstances. His transparent explanations and willingness to address any inquiries instilled confidence and reassurance throughout the financing process.The 2024 Lexus ES350 I purchased is a testament to Northside Lexus's commitment to excellence. The vehicle's impeccable craftsmanship, cutting-edge features, and unparalleled performance have undoubtedly exceeded my expectations. I am thoroughly impressed with the quality and sophistication synonymous with the Lexus brand.Overall, my experience at Northside Lexus surpassed all expectations, thanks to the exceptional service provided by Don Ansley, Clayton Lewis, and the entire team. Their dedication to ensuring a seamless and enjoyable car-buying experience reflects the dealership's unwavering commitment to customer satisfaction.I wholeheartedly recommend Northside Lexus to anyone in search of a premium automotive purchasing experience. Their professionalism, expertise, and dedication to customer service set a benchmark for excellence in the industry.David McClanahan

  Jennifer Pletcher
a year ago
We live close to Austin and Jason was awesome from the time we arrived until we left. Everyone we met were friendly, professional and went out of their way to accommodate us. I would definitely come back to this dealer again to purchase. Love my RX350!

  Kevin Horton
5 months ago
The best vehicle buying experience I've had. From walking into the showroom to driving out of the new car bay, everything was top-notch, excellent service and the purchase process was very efficient. Don was great! He was honest, not pushy at all and answered every question I had. I did my research up front and he proved he knew what he was talking about. The technology expert was awesome and she did a great job educating me on all the tech before I left. Very happy so far with the quality of the GX and the level of professionalism from the staff at Northside.

  Wendy Dains
8 months ago
We bought a brand new 2023 RX350 from Northside Lexus with Don Ansley on7/27/23. Awesome car! We got a personalized one on one introduction on the cars high end technology which helped a lot! Went super smoothly. Don is a great guy to work with. He answered all our questions throughout the process and during the months while it was being built. First time buying a Lexus owner and now feel like part of the family!

  N Jain
3 weeks ago
Purchased a new 2024 ES 350 U Lux last week. Doug the Sales Officer was great in every possible way. He was quick, and diligent and answered all questions making this car buying a pleasurable experience.

  Samantha Davila
a month ago
I recently purchased a car from northside Lexus with the help of my great sales man Julio. From the moment I walked in he took great care of me and made sure I was purchasing a car I would love! I would recommend Julio to anyone who is searching for a great salesman that is attentive, knowledgeable and trustworthy.

  Marcie Johnson
5 months ago
This was my first Lexus,, so far the experience has been very positive. Buying a new vehicle can be stressful, but they Make the whole process very easy. Northside Lexus is a beautiful Dealership And a very accommodating friendly environment.. Before I left the dealership They introduced me to my appointed service person that will handle my car moving forward., The Dealership was very impressive!.

  CC
a year ago
Wow, I really like this Lexus location, maybe one of the nicest locations they have! Although we only came for service, it was very clean, and the staff who spoke to us (because some did not) were very knowledgeable and personable. The waiting area inside is also very nice. If you have any service concerns, I would ask for T.J. personally. He s the most knowledgeable in that area in my opinion! It s worth the drive, and it s a hassle-free experience when receiving your luxury service.

  Josh Pierce
4 months ago
Sales and service... both amazing! We've purchased our last two vehicles from Northside and every experience we've had has been fantastic. It's also a beautiful property with a comfortable (almost luxurious) area to wait during servicing. Doesn't feel like a normal car dealership. Highly recommend Northside Lexus!

  K D
a month ago
Our family has been part of Lexus specifically Northside for over 23 years. We have been with them since they were in the old location and the service they provided back in the old location was phenomenal. Ever since Northside moved I felt like the service has drastically changed in terms of staff and services. I had a great sales person when I purchased my vehicles at the new location but every time I brought the cars in for the complimentary service the staff was not how they used to be. I also brought my car in today for a service since the car kept alerting me that it was due for a maintenance and when I came my representative told me that my car doesn t need one since it s still early. He told me someone didn t reset the code or they reset the wrong code on the car. This was very infuriating because for over 23 years with Northside I have never encountered these hiccups and I had to drive all the way up to the dealer for basically nothing. I also thought some of the receptionists were not nice either every time I called to schedule my service appointment. They were not helpful and didn t take their time to ask what my car needed and instead just rushed the phone call and rudely hung up the phone. I had one good service scheduling appointment with Northside s new location but the rest were not it. Shoutout to Tanner though for being a great person in genuinely caring, but It s disappointing to see the brand and place I grew up with go downhill.