Land Rover Houston North Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gwen Snow
a week ago
Stellar customer service, as always. What I like most? The effective communication regarding all stages of my vehicle s repair. Phil is wonderful to work with and very thorough. A big thank you to the whole crew. I know my car is in good hands here.

  J J J
4 days ago
My experience at Land Rover Houston North was great. Carla took very good care of me, by being patience with me, while her and her trainee answered all my questions, since it was my first time there. I will recommend Land Rover Houston North to all my friends and associates, I know that drives Range Rover. Thanks

  Ross Thomman
3 weeks ago
Had an excellent experience with Jackie at Land Rover north Houston. She communicated throughout my diagnosis and repair and gave me reasonable timelines and even coordinated with my warranty service to cover the payment. I m usually against dealership repairs but she definitely left a great, and lasting impression.

  Rachel & Ryan Rackliffe
2 months ago
This was the most outstanding service I have had in over 25 years of getting cars serviced. I decided to wait in the store while the service was being completed and I was updated every step of the way. I never felt like I was wondering what was going on. Jackie also checked continually to see if I needed anything while waiting. They went as far as offering to go pick up food for lunch, if I wanted. Absolutely amazing service department. I told my wife we should buy another Land Rover (even though we don t need another car) just because the service was so great.

  Steven Mcmullan
3 weeks ago
I always have a great experience when getting my car serviced here. I strictly ask for Carla because her service is impeccable. Everyone one of my concerns is heard and diagnosed and fixed here, and I m left with a clean car and a cold water bottle upon pickup after service.

  DeeDee Starrett
a week ago
We have been very happy with the outstanding customer service we have received from Land Rover Norrth. Our service representative Carla, went out of her way to make sure all our needs were taken care of .

  Abraham Ramirez
a month ago
Jacqueline Bahadur left me with a great experience. She took me in, and the entire process went very smooth. I highly recommend Jacqueline, as she welcomed me into the dealership and made sure all of my needs were taken care of.Services: Transmission, Carburetor cleaning, Air & cabin filter replacement, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Auto detailing, Wheel alignment, Auto emissions testing, Vehicle safety inspection, Auto interior vacuuming, Oil changeServices: Transmission, Carburetor cleaning, Air & cabin filter replacement, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Auto detailing, Wheel alignment, Auto emissions testing, Vehicle safety inspection, Auto interior vacuuming, Oil change

  Cindy Young
a month ago
Phillip did an excellent job with communication, and overall customer service. I fully appreciated his thoroughness in explaining items to me, and very respectful!! Thank you for a positive experience.

  Leonard M
a month ago
Made an appt with Josh (Service Advisor).Next morning brought vehicle in, diagnosis occurred, concern resolved. In and out with washed vehicle under 2hrs.. QUITE pleased with my overall experience!!! Will definitely return back should future concerns arise.

  Kendall Bruce
a month ago
Priced gauging from the time I walked through the door as the representative immediately tried to upsell me. He then gave me a list of issues and after I chose my repairs called me back to say that his itemized list was short by $2,800. I have never felt abused from Land Rover on 45 before. It reminds me of how I was treated at the Katy location when having my wife's Jaguar serviced a couple of years ago. We immediately traded the car in for a Tesla. I am thinking I will do the same. The integrity under Josh in the past was impeccable however this salesperson seemed less than integrity driven, and more sales/money driven.

  Colleen Groce
3 weeks ago
My experience with Land Rover was great.. I needed my vehicle to be finished at a certain time and Ms. Waddell made sure my vehicle was finished on time. she was very professional and accommodating. I will ask for her each time my vehicle needs serviced.Regarding services done This was the first time I needed my vehicle serviced. .. So, I was clueless as I m new to LR.I was given 3 options for service on my LR.I was under the impression that I had to pick from one of the 3 options, only .I was never told the 3 options were not my only choices and were optional only . I feel services were done to my vehicle that were not necessary. I ve only had my vehicle 9 months. I should have been made aware that I had other options, not just the 3.The 3 Options were not presented to me by Ms. Waddle.. A gentleman presented the options to me while I was waiting to see her..This lack in communication will never happen to me again.. This was a very expensive lesson learned and one I will never forget.

  Isaac Washington
3 weeks ago
Jackie is the best service advisor this location has to offer. She kept me abreast of all updates, provided me with options for alternative transportation while my vehicle was being serviced, and was available to answer all my questions and other inquiries.

  Chad Essick
2 months ago
Quick and easy drop off. Carla has been remarkably helpful with anything I need. Got me a loaner quickly and kept me informed on their progress. Highly recommend asking for her for all your service needs

  Mario McCoy
a month ago
We love our new home (Land Rover North)! Excellent people from the general manager all the to the sales associates and service! Suzette, Ivonne, Eric, Carla and even the wonderful receptionist!

  Sharol Mallett
3 weeks ago
Jackie B. was my service person on 3/27/2024 at Jaguar Houston North. She was very knowledgeable and answered my questions and explained them so that I understood what needed to be done from the findings after the vehicle diagnostics were performed. Jackie was professional and kept me updated as to the progress of what was being done to my SUV. Just checking on me from time to time meant a lot to me.Thank you Jackie!

  Deb Farley
3 months ago
Carla Waddell at Land Rover Houston North Service Center went above and beyond to provide service excellence. I can be a tough customer, but she was very patient and ensured that all of my service expectations on my vehicle were met. Well done!

  Chris F
2 months ago
Just bought a new Land Rover Range Rover. Had the pleasure to work with Alex Nasledov. He was very accommodating and understood my needs very well. Big shout-out to his manager too (don't have the name) who made this transaction effortless. Thank you Alex and manager.

  urmil shukla
4 months ago
Exceptional service at the service center and prompt attention, text message feature is very up to date.My problem with vehicle was resolved in 24 hours!I have 2023 Autobiography so I expected at least a Jaguar or Range Rover as a courtesy vehicle, instead I was driven to enterprise for a Dodge rental SUV. This was not anticipated, at Mercedes dealership I always received a Mercedes, even a smaller model as a courtesy vehicle.I hope the Land Rover Houston North will look into this.Otherwise very good service.

  Mike Bier
2 months ago
I can not begin to say enough about my experiences over the past five years from the team at Land Rover Houston North. Josh and the Service team are nothing but WORLD CLASS. The, professionalism, trust and expertise they exhibit is industry leading.

  C. Killian
a month ago
From California to Texas as a Land Rover driver I always feel special but in the north of Houston ( the woodlands area ) Jackie at the service department always make make my day and make me feel that s taking care of it .. she s the best and beyond with her customer service, Jackie , hugs Cesar

  Melissa Temple
4 weeks ago
My Rover broke down over the weekend and these wonderful people towed it repaired it and had it back to me Monday morning in time to get my son to his dialysis/doctor appointment. Carla took excellent care of me and I would highly recommend Houston Jaguar, Land Rover, North service dept.

  Rachel Hagler
3 weeks ago
Not very impressed with the service or the experience. Over priced for what was done. Kept my vehicle over the weekend unnecessarily and I had to ask twice if the warranty coverage had been checked. When asked why warranty wouldn t cover the repairs, the answer I received was I don t know. I had to call the warranty provider myself. Won t be returning.

  David Herzog
4 months ago
We have purchased two Range Rovers from North and ALWAYS bring them to North Service for routine maintenance. They are always fast, super professional, fair and nice. Love these ladies/gentlemen and recommend them 100%. Our next Rover purchase will be at North!

  Tina Agan
4 weeks ago
Josh is always so helpful and pleasant! He tries to address my car concerns without making me feel stupid even when my car doesn t reproduce the sound or issue I m complaining about unlike other service agents at other dealerships.

  Tammy
5 months ago
I had my car serviced at Land Rover North two weeks ago. Francisco and his team were friendly and polite. The service and customer care I received was second to none. Very professional service & highly recommended.

  Rita Guillory
a week ago
It was easily talking to Jackie and the diagnostic employee. She understood everything I ask and was able to provide answers for every question or concern

  Dana
3 months ago
Carla was amazing! Best customer service I've had at a land rover dealership in a long time. She was attentive and thorough.

  Robert Sokulski
2 months ago
Francisco Zapata was very knowledgeable and provides great customer service. I will certainly contact him on my next visit to the dealership for service.

  Kathy Adcox
5 months ago
Josh was great! He kept me informed of the progress and explained what was done and had my car waiting for me when I arrived. I would highly recommend Land Rover Houston North Service Department.

  Michelle Garza
2 months ago
Great as always!! We have been a customer for years and all the service advisors are amazing. Jackie was excellent!!