Caliber Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  anthony elyas
2 months ago
So, I was travelling through from Austin to Orange when I was hit in on the 290. My new truck was dented up, but more importantly the tie rod was bent, and I was unable to continue my trip without help. On a national holiday, (MLK day) in a rare winter storm event with 27 degree temps and ice all over the roads, Caliber was the ONLY place I could find to get help. Shaka called around for over half an hour to find a hard-to-find, dealer only part and get me back on the road. These guys were super nice, professional, efficient, and they saved me hundreds on a wrecker and hotel.

  alain agudelo
a week ago
I just had an oil change. I was informed that the total cost would be $85 for everything. After they serviced it, I ended up paying $98 because they " added an oil filter." Yes, it is a small amount to make a big deal out of, but it just doesn't feel right. Prior to coming to that place, I was quoted (on the phone) $75, then at the desk $85 and finally I ended up paying $98. This is also not counting the other upsell services that they "recommended" which I declined. Had I not declined the additional recommended services, I would have paid an additional $300 plus more on top of the simple oil change I needed. This method of selling your products and services is not nice. You guys need to do better. I won't be coming back.Next time I go to Walmart, I'll bring extra money, just in case the advertised item ( on the flyer) costs more at the shelf and then even more at the counter.

  Paula Ortiz
a month ago
Excellent Service!! I was needing the transmission fluid service and they did an amazing job! Taylor and all team were very friendly and professional. I was recommended to get the oils change and filters so agreed to all the work was needed because I trusted their great job. Thank you ll for everything! Highly recommended.

  kelly cruz
2 months ago
I have to leave a review for this place! It s my second time bringing my car and they always do right. I want to Thank Will for explaining everything detailed to me of what my vehicle needed and of course breaking down the cost.! Will was awesome and kind great customer service from everyone. I will definitely come back for future car maintenance or issues.

  Sunroofs Unltd LLC
a month ago
Dropped my truck to get some things looked at, Tristan was very detailed with what was all wrong with my truck.The rest of staff was very friendly & welcoming.I would definitely recommend Caliber Auto Care (louetta location).KEEP UP THE GOOD CALIBER.Tristan I'll be bring my truck back shortly to get some more work done.

  Alexis Martinez
2 weeks ago
This was my first time here, I chose this place based on recommendations from my ND app.I was a walk in customer and greeted instantly. I told them all I needed was an oil change. Kayla the front desk woman guided me through the process and showed me the different oil products and prices I could choose from. Once we were all setup, I handed her my keys and she told me about thier complimentary beverages. Starbucks brand Pike Place! Who passes up FREE starbucks?! As soon as I was done making my coffee, Kayla walked over to me and let me know my estimated wait time which was 30 minutes! I sat at the bar table they had and entertained myself with my phone while I waited. 20 minutes later I received a click able link to my phone that alerted me a technician had completed a complimentary inspection with pictures and details. 2 minutes after that, a technician came to greet me and also advised me of the same report and asked me if I had any questions. I felt no pressure to accept any of the services they recommended. Once we were done talking, about 5 minutes later Kayla let me know my car was ready! I paid $76 for the synthetic standard oil and it was raining today so they offered me a free car wash valid until the end of the month! I'm was extremely satisfied with the service here and will definitely be back!3/25/24 I went to have much more detailed work to my car that was honestly overdue. Out of the long list of things it needed I asked the technician to prioritize the items for me based off safety and without hesitation he was able to pull up pictures and gave me the top 3 he suggested and talked me why he fwlt they were importantand what theywould change how it was currently was driving . Again I never felt pressure to get the other pending items done. I chose to wait there and total time from start to completion as a walk-in customer getting oil change, state inspection, wheel alignment, etc. It was about 5 hours and 20 minutes.

  Olivia Ramirez
a month ago
My car started smoking and luckily the first place to pull over was here and immediately Will Cook came out to help us. He helped me figure out what was wrong and kept in communication the whole time my car was there. Very friendly staff and very nice place 10/10 definitely will be coming back.

  Eileen E
3 months ago
Tyler was the best! He took great care to call us daily with updates on our car after the catalytic converter got stolen. He dealt with the insurance company successfully to get everything covered. I am so glad to have a great place to take our cars when they need repair. Thank you!

  Byrd's Eye Inspection
3 months ago
Great service provide!. Great communication and help throughout the entire process. Will the front desk service advisor was competent, an asset in advocating for me on my behalf of what can be done for repairs and talking with my insurance. Awesome patience and additude the whole way through.

  Ernesto Villanueva
a year ago
First time to visit this business. First off the play room for the kids is an awesome idea. You can take your kids with you to run these errands and your kids will be entertained while you wait. The coffee was awesome. Full service coffee machine. They have like a bar area to charge electronics and even bring a laptop if you have business to take care of. Overall friendly staff. They go over anything they find with your car and offer to repair. Prices I felt were a little more expensive but the commodities I think are worth it. 5 star experience.

  Nick Costello
6 months ago
2008 Tundra/230k+ miles. I've been a customer since 2017 and must report that this is the best service center I've ever known. The staff here seems to be a great combination of experience and training. I usually ask for Jen when my truck needs service, but I'm confident that whichever rep greets me will take good care. By that, I mean even for a simple oil change they will inspect my entire vehicle...if license plate bulb is out, they will notify me and fix it for a nominal price.Walking in, you'll be greeted by a team of professional & patient service reps with excellent communication skills. I think it's best to leave my vehicle there for the day, but if you decide to wait the lobby is clean and comfortable with coffee, water, snacks, TV, etc. They have a shuttle service to take you home, so no need to bum a ride. There's a jungle gym for the kiddos and a treasure box full of candy and toys. They periodically check on the well being of their lobby customers.More importantly, they are perfectionists and will fix your vehicle right! I have an old Toyota that's not easy to work on, but I trust this shop for 99% of my service needs. I believe they always have Master Technicians present for atypical/complicated fixes.Customer satisfaction must be the Caliber expectation, in my experience. So if ever you aren't satisfied, just talk to them...they want to get it right.

  Tara Morris
2 months ago
Dylan Freebold was so great in making sure my experience was the best possible one. I know when I take my vehicle here that I am in safe hands. I always ask a lot of questions and Dylan was so patient with me and answered all of them, thank you! 10/10 recommend!

  Richard Perales
5 months ago
I had a serious engine problem come up last week with my daughters vehicle that I was not expecting. I called up Dylan at Caliber last Friday, and they had the vehicle fixed and ready to go by Saturday afternoon! Engine repairs are an expensive burden no matter where you go, but their prices are very competitive with other shops I spoke with.The biggest thing in my opinion, was the customer service and timely manner in which repairs were done. Every other shop I spoke with said the same repairs would take at least a week to perform. Caliber had it done in a day! The ease at which the whole process was handled was first class.I want to say thank you to Dylan and the crew at Caliber Auto Care who worked on my daughters vehicle. You made it one less thing for a father to worry about when you have a daughter who commutes back and forth to college every day. You have my gratitude. I will be returning for regular services in the future.Services: Engine repair, Oil change

  Omar Torres
a month ago
They were professional and patient with me. I explained my concerns with my car and they took the time to listen to me. Brandon took his time and explained what was wrong with my car and how it could easily be fixed. Thank you for taking care of my care problem.

  Brianna Zambrano
3 months ago
Dylan took great care of me during my visit at the mechanic! Honestly i love the service here and will continue coming back. Raven was also a super sweet individual

  Jo G
4 months ago
I have nothing but genuine gratitude and appreciation for the work that Caliber Auto Care and specifically Dylan put into making absolutely sure that I was met with the upmost best service I've ever encountered while being a vehicle owner. He hands down went absolutely above and BEYOND. This will be my only auto care shop. Genuine customer support and service, honest answers, detailed work, and above all professional and friendly staff.

  Jessica Salzmann
2 months ago
Thanks Will for all your help! Had amazing service here. Great play area for the kids while we waited. He kept me updated on everything and took great care of my car. Thanks again!

  Phoenix Motors
a month ago
Great service, we take all of our cars there to be serviced! The staff is pristine! The service advisor Will Cook is amazing .. I highly recommend their entire staff !! You won't be disappointed.

  Connor Koy
2 months ago
Dylan Freebold is the BEST, he takes care of my mothers Tahoe. I wouldn't trust her with anyone else other than him. If you don't have Dylan then your at a loss.

  S. Frisch
2 months ago
Amazing job!! Friendly and great transparency about repairs and great price. Conscientious suggestions without pressure. Like the notification system. Overall great job Will! You took great care of us! Thank you!!

  Scott Kapich
2 months ago
First off, I love Caliber Auto Care, they employ very nice people. I felt bad for having told Raevyn that i was not happy for what happened today. I brought my car in for an oil change and they were the last to touch it back in August...they forgot to put on the Brake Fluid cap from the last visit. They did go out and get me a new cap at no charge.Then, the rep came out to tell me after about 45min that they do not have Mobil One and have a different brand (Royal Purple) and said if I put this in, there is a $20 rebate. I said, that's great, put it in. Then I speak to Raevyn (she is super cool!) and she rang me up and I noticed there was no mention about the rebate. Come to find out it was discontinued.About an hour ago I wrote the review and I was quite put off and since writing the review, I had a call from Raevyn Not sure if she saw my review. However, things were resolved and there was some confusion about the rebate. I am so happy that they owned up to it and called me back rather than just keeping quiet about it. That s Integrity!!

  Rito Garza
2 months ago
Woke up to find the starter went out on my QX80 and started the process to try and find a shop that was open and had the replacement part. It was the day before New Year's Eve and after searching online and attempting to call various service centers, Shaka at Caliber answered and went over and beyond what I expected. He was able to provide insight into the problem, gave cost estimates related to options and followed up with a call back to confirm cost, parts, labor and turnaround time. I appreciate the fact they answered the phone and took the time to be there when I needed help. I appreciate Shaka as well as Raevyn for explaining the process and providing a fair price with no hidden surprises. This was my first time choosing Caliber and I definitely recommend them for any vehicle maintenance or service needs.

  Andrew Bolin
4 months ago
Scott Foster was a huge help in providing me advice after Sterling Mcall Chevy in Spring initially denied a clear warranty issue, his knowledge and honesty helped me get that warranty ultimately approved. Caliber's honesty and integrity with their customers is unmatched, unless I absolutely have to take my car somewhere else, I'll only use Caliber.

  Alexa Ybarra
2 months ago
Went yesterday for a state inspection, but they failed to notice that one of my brake lights were out. Had to find this out on my own. Spent over an hour for them to inspect my car. They are usually very through so I am disappointed they failed to check this, especially for a state inspection nonetheless.

  John
2 months ago
Excellent work. Kept me posted throughout the diagnostics and repairs. Knowledgeable people behind the counter as well. I do some repairs to my vehicles when I can and when it's too big of a job for me Caliber gets the job.

  Jerry Cruz
5 months ago
These guys have maintained every car I own! They re fast, reliable and offer great customer service.The complimentary water, coffee, and snacks in their waiting room is icing on the cake!

  Sayantan Pramanik
a month ago
I went here to perform the annual state inspection on my car. The entire process from check in to checkout was a breeze. They also replaced my rear mid-brake lights free of cost, as it was having some problems.

  mike stewart
9 months ago
My experience ended with great service. Because of the several people I interacted with at the shop, and the end product, I am giving 5 stars. Every employee, except for the advisor initially communicating via phone, was outstanding! Very friendly, professional, good at 2 way communication, and cared about the service levels they provided. I recommend them and will use them for any future work on the car.Services: General repairs & maintenance, Engine repair

  MAX WILLIAMS
2 months ago
Mr Will cook service advisor, the best service honest and on time , I recommend caliber auto care .All the staff there are very friendly and very helpful . Thank you

  Ryan Broussard
3 months ago
Dylan and Jen did an amazing job taking care of my truck, and they kept me up-to-date every step of the way through the repair. Recommended!