Auto Care USA

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carmen Hughes
a month ago
I moved here from Georgia and this was my first time going to a shop here in Spring,TX. Will definitely be the only place I go!! Thomas was great, and extremely honest and professional. I had 1 million questions, and he never made me feel like I was a bother. My car was ready same day. Thank you again auto care USA team!!

  Sean Austin
a month ago
Thomas at the front desk has been extremely helpful. I took my care in for a lean code that had me second guessing myself. They took care of the issue and did due diligence to ensure the problem actually went away. As a single dad of 5 kids, I cannot express the gratitude I have for this place. They've fixed more than I thought was needed and none of it was overpriced. Honest people!!!! Cannot rate them any better!!!!

  ashley wiggins
4 months ago
Thomas is an honest man! He saved me $300-500 and I appreciate a company and owner who conducts business that way. I will go to Auto Care USA for as long as I can.

  Laura Mae Walker
5 months ago
Front desk guy was super rude and unhelpful from the first interaction. Had to go back 3 different times and still couldn t get an inspection. Asked him if there is a better time to come in and he said first come first serve So I went back for the 3rd time at noon and apparently there is no one there that does actual car work at that time. Would have been nice to know the day before, you know, when I asked. Went down the street instead. 0 hassle or return trips. 0/5 do not recommend.

  Jason Cardona
a month ago
Very fast service and had no issues; the gentleman upfront offers a sense of trust and has great communication. Needed a radiator replaced FYI.

  Michelle Brecker
9 months ago
Amazing service. We had our car overheating and apparently it wad a simple fix of adding radiator fluid. They go us back up quick and for amazing price(free). They have earned a customer for life. So glad they answered the phone when I called.

  Lisa Grace
2 months ago
Great service every time I go. They were able to do my inspection so that I could renew my registration. Thanks Thomas.

  Phillip Rangel
a year ago
The staff at AutoCare USA is a very honest and hard working business. Thomas was very transparent, helpful, and respectful with my vehicle. My car was towed to the shop with engine failure. I thought my vehicle was done. But Thomas found another engine with lower miles and swapped it out. And included some other smaller necessary repairs. I couldn t be happier with the process saving my vehicle. I was very impressed. Please do not hesitate to reach out for your car needs.Service: Engine repair

  Juliana Chesser
8 months ago
Thomas is the best! My husband and I have been going here for many years & now that we are back in Spring, we are grateful to have his support & expertise with our auto needs

  UnrulyPeasant R
3 years ago
Thomas with Auto Care USA literally saves my sanity at least once sometimes twice a year. Good folks that treat you kindly. My husband and I have had both of our trucks serviced and repaired here for many years. We wouldn't go anywhere else.Update Jan 2021Once again Thomas, Nicole and the experienced technicians came through for my family. Fair, honest, integrity. They always treat me with kindness. We'll never go anywhere else, customers for life.

  Mark Kirincic
9 months ago
This is my goto place for repairs I'm not comfortable doing. Thomas is great, no nonsense person.This is a place where I feel comfortable sending my wife in to get repairs done and not fear that they will rip her off.

  Frank Childress
a year ago
I had to replace a thermostat and Thomas saved the day. The place down the road wanted to charge me double what I paid with Auto Care. The young lady at the front desk was extremely helpful and pleasant. I'll bring all my car needs to Auto Care Usa.Service: General repairs & maintenanceService: General repairs & maintenance

  Lamb Andrew
3 years ago
Thomas and his team are awesome, always there to help you and give you the right honest advise.Advised my daughter to get her battery repaired under warranty instead of selling her a new one. Did my sons 15K service faster than the dealership no expensive up-sells or additions. Did all our emission tests flawlessly.Honest, down to earth, good man. Shop local and support your small businesses.

  Sarah Turney
3 years ago
Thomas and his shop are fantastic. He s taken care of at least 6 vehicles for my family over the last ten years. I had my oil changed at a different shop (I m further away now) where they tried to convince me I needed $1500 of repairs. I immediately called Thomas, he looked at my vehicle and identified that none of the repairs were necessary - didn t even charge me to check my car over. I will go back to him for everything I need for my cars, even with a far drive!

  Scott Glanville
2 years ago
Took my car due to oil leaks, bad battery and new alternator needed! The service by far was exceptional and work was exceptional! Thomas continued to follow up to ensure that the oil leak was fixed and that I was not experiencing any additional issues! Took my other car for work as well shortly after and experienced the same great service. I can honestly say that I will only use Auto Care on Champion Forest going forward !!Services: Engine repair, Battery

  Charles Kirkham
a year ago
Auto Care USA had to remove my entire dashboard to replace the evaporator core in my Camaro. Thanks to Thomas and Jaime - the A/C is now working perfectly! I only trust these guys to work on my vehicle - kuddos guys!Service: Air conditioningService: Air conditioning

  Stuart Locker
4 years ago
Thomas and his team are great. I have been going here since they opened. They always give me options to insure I don t spend more than I need to, the mechanics have been around for years which is great, and the prices are reasonable. Today they recommended Ripley s Muffler and Brakes for an exhaust problem and it was a great recommendation. Fixed me up in an hour.

  Renee Leslie
3 years ago
Thomas and his crew are simply awesome to work with. I don t take my vehicle anywhere else unless it is something only the dealer should do to keep my warranty. Even with the Covid19 restrictions, I was able to sit outside and enjoy my lunch and the beautiful weather.

  Sandy McManus
7 years ago
We've used AutoCare for over 10 years and we wouldn't trust anyone else. Two times we've been elsewhere getting tires and the places told us that we had over $1200 in repairs that we needed to do asap...took them to Thomas and he said they were perfectly fine. We trust him 100%. Everyone needs a good place for car repairs and this is it. Skip the dealership and all of the places like NTB where they work on commission and come here! Highly recommend!

  Jason C
8 years ago
I have used Auto care usa a few times and they always do a fantastic job. I recently had a large repair done on my Lincoln Navigator that the dealership quoted at $2500. Thomas was able to do for $1480 everything is working great and I'm very happy with the service. Thomas was straight forward and honest with me the entire time he even recommended getting the suspension parts online for less and that he would put them in. I highly recommend Thomas and his shop 5 stars!!!!

  Valecia
5 years ago
An honest family mechanic! Me and my family have been going to Mr. Thomas for years. Business is usually always booming for him, but he still treats his customers with kindness, patience, and as individuals. Probably one of the few, reasonable, honest, and transparent mechanics left. I'd recommend him to any and everyone.

  Greg Ekstrom
11 years ago
I've been taking all of my cars to Auto Care for years. Tom has always been very honest, professional, and courteous. They complete their service in a timely fashion and go out of their way to take care of their customers. They also charge fair rates for their work. I wouldn't take my car anywhere else!

  Zac Platt
5 years ago
I have taken my vehicles to Auto Care USA a few times now and have had nothing but the best of experiences. They went above and beyond on my repairs. Tom and the staff have always answered all of my questions. And they have a new lady in the office who is as sweet as can be. I will continue to use Auto Care USA.

  Rene Romano
4 years ago
Thomas is an absolute treasure in a service provider. He is honest, reliable and truly values the long-term client relationship. I highly recommend Thomas and his team at Auto Care USA

  Joe Gallegos
3 years ago
Thomas offers a pre-purchase inspection for you when you are considering a used vehicle. This service is well worth your money and time. Thomas is a good and honest man, you can trust him with all your car care needs.

  David C
6 years ago
I am unhappy with Auto Care. They were recommended by a neighbor so I took my wife's car there for A/C repair. Price seemed high for less than an hour of work but the A/C worked so I let it go. A few months later I had an obvious leak in my power steering so I asked them to repair the leak. After replacing the hose for nearly $600 Thomas then told me I still needed other repairs amounting to between $3000 -$5000 depending on what I had done. Why didn't he call and tell me this before I was into the repairs for $600? If I had known there was that much work I wouldn't have invested that much in an older car. So I took the car to concierge who did the full $5000 estimate for $3000. The big difference is that Auto Care charged full dealership prices for the parts whereas Concierge heavily discounted the same parts. The final straw for why I would never use Auto Care again is because when the A/C failed after less than six months Auto Care wouldn't cover it under warranty. Said we would have to pay to have the A/C repaired again. Took the car to Concierge Auto who replaced the seal and recharged for about half what Auto Care wanted.

  Hayley Myles
8 years ago
I wish I could be as happy with them as some are but, these people suck. The best person there is the guy that works the front desk! I took my car in to get an oil change and they stripped my drain plug...why? Idk. When I called to make another appointment because my car was leaking oil (before I knew they stripped the plug) Thomas told me "he's too busy" and never gave me an estimate or anything just hung up. Well the same day I got my oil changed he sold me a tire saying it was pretty much new so I bought it trusting him, well that tire had been patched 4 times and blew out on me on the freeway. So today I tried to call Thomas to explain everything that's happened. We were on the phone for a minute and he gets another call...instead letting that other caller leave a message or putting that caller on hold he put me on hold. He works by money and he knows it. He might sincerely care for some customers but that obviously isn't the case for me. I will never go back and anyone that ask I will always give a negative review.

  Tanha Musafir
a year ago
Thomas is honest, reliable and efficient. I will always trust his work and service. Thank you for taking care of my car!QaiserServices: General repairs & maintenance, Air conditioningServices: General repairs & maintenance, Air conditioning

  Rudy Mendoza
11 years ago
My battery died and Tom had a mechanic come out to my home to jump start my car. I also had another place tell me that I only had 30% left on my brake pads and they needed replacement, but Tom assured me I had closer to 75% which my car dealer also confirmed. Tom is honest and cares about his customers so I always recommend him to my family and friends.

  Kathleen Hendricks
5 years ago
Honesty, professional, quality mechanic. Has been taking care of all of our cars for several years, and never had an issue. Thomas will always have our business.