Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jennifer Hayes
3 months ago
Went in to get a part that I verified through the app was there and was told by the 2 female employees they don't carry it. I located the part myself. The two of them should really recieve additional training for customer service and using company resources to help customers. Had I not looked on the app first I would have been turned away by their lack of knowledge and unwillingness to help.
Gabby Settlemire
4 months ago
Fantastic service. The employees are knowledgeable and the store is very clean!
Otaku Girlyee
5 months ago
Customer service is excellent and they gave me a discount for my window motors.
Lex Dooley
a year ago
The new auto zone on Quaker and the south loop took great care of me. My battery died and the employee noticed my battery date. He checked and got me a free battery under my warranty. Awesome service and attention to detail. Thanks.
Charles Bauer
a year ago
Had a new battery in the box u like their competition. Got in and out quickly, just didn't have the correct spark plug replacements I needed
Pam Sumrall
3 years ago
I walked into the store this afternoon and said, I didn t buy my new windshield wiper blades here like I generally do but I need your help. I had tried to put one of them on myself and couldn t get it to click in place. Carey didn t even blink. Of course we ll help and he was out from behind the counter and headed to my car in a heartbeat.After installing the drivers side wiper blade he worked with the one I had struggled with, ultimately replacing the entire blade unit with a better one. He was professional, personable and made me feel like my poor decisions were simple mistakes he sees all the time. All he asked in return is our continued business which I can assure you Autozone - this store in particular - definitely has.It s hard to do business in a small town that is so close to the city. This is how it s done.Thanks again Carey.PS...my husband said if I didn t write a glowing review for this young man, he would!
bryce riedy
2 years ago
I was having trouble with my vehicle and I asked the gentleman inside that was working if he could hook my car up to the scanner and he did just that and printed off details on how to fix the issue and the steps to get it done. I've only been in this location 1 other time and just like today they went the extra mile to make sure I was taken care of. Thank you all and God Bless!
Cora Lee Reeves
7 years ago
I wasn't impressed. The store is clean and looked well stocked. However they don't seemed to know what they are doing. I was basically ignored even though I tried to get the attention of one of 3 guys behind the counter who was talking about weekend plans.. one finally decided I wasn't going away run the diagnostic test sold me a part which I had to return because it was the wrong part.I went home took the car apart to fix it just to find it was the wrong part! I only have one car. So I put it back together and went back got my money back after a long wait of being ignored. Mind you the store was empty and the one guy that came in was helped right away while I stood there trying to get someone to give me my money back.When the guy finally decided the grace me with his attention he made the comment "I knew you'd change your mind and take it to someone and have it fixed." I got my money and went to Napa and got the right part and they even told me how to change it out and printed the instructions and told me to call if I had questions! Can't beat that!
Christopher Dabila
2 years ago
Awesome experience! Did not rush us out like O Reilleys, have us wrong information, told us our battery was good when here it read bad. We loved the professionalism here from Chris and Keaundra
B B
6 months ago
Fast, friendly customer service!
Rochelle Pool
2 years ago
Not all stores are the same, but Slaton, Texas had 2 ladies working that knew what they were doing. My husband went to 50th St location in Lubbock to buy an ignition coil and spark plugs. He came home with 6 spark plugs and the wrong ignition coil. I tried to call 50th St to ask about returning to a closer location because we only have a 4 cylinder and the gentleman I spoke with couldn't understand what I was asking. I eventually just called Slaton and the lady I spoke with was very savvy. I did my exchange and got the right part. She even answered my questions about gapping
Juliana Romero
3 years ago
Very "helpful" and a "good" manager! ( Mr. Carey has been real helpful over the phone and in person with was Ibwas looking for!)
Abel Soto
4 years ago
Very helpful and had a lot of knowledge. Got all the parts I needed to get my car back in running condition the same day. Many appreciative thanks.
Ronnie Riggs
2 years ago
could not even get the part right with all the information I know what I wanted and they couldn't get it went to O'Reilly's and got the right part
M Alvarado
a year ago
Helpful associates, on my purchase of a battery for my truck.Thanks to you ladies.
Zane Jackson
3 years ago
Carey knows how to solve problems and how to do it quickly, consider him next time you have any questions or issues and he will be the first person on it!
Robert McGee
2 years ago
Sold me wrong parts I live 50 miles to nearest st[re asked to Fed ex right parts absolutely refused to a'comidate me in any way would not recommend them to anyone
True Fullingim
2 years ago
I was earnestly welcomed. The store manager was the key. Very clean, very professional.
Elizabeth Baiza
5 years ago
The employees were very nice and friendly. Would definitely recommend and go back
Rick Fulcher
2 years ago
Hate it never can get my rewards card working right and they always give me wrong part.
Victor Armenta
6 years ago
The employees are very helpful gave me the tools need to fix my problem
Lyle Wood
3 years ago
Great place went out of way to help me
Kay Castillo
6 years ago
Employees not very helpful, store is not kept up very well and is dirty
Hunter Anderson
a year ago
Doug did great, thank you
Karen Hybner
a year ago
Always great service.
Randall Douglass
2 years ago
Never have a problem finding what I needed
Kent Ammons
2 years ago
No customer service what so ever in this store.
Craig Goldfus
a year ago
Always seem to have what i need.
Rottie Berdo
3 years ago
If O'Reilly don't have it autozone does
Ann Rod
10 months ago
Cool peoples fast service