Nissan of Silsbee

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jason Allen
4 weeks ago
The best new car experience I ve had helping my mother get into a new car. Janie was awesomely amazing in helping us get the best new car deal. It s the best new car deal we ve had since 2016. If you want a new or used car and want the best deal give Janie Trahan a call at Nissan of Silsbee!

  angela christopherson
3 months ago
They were very friendly and fast with the paperwork. They did not pressure us or make us feel uncomfortable like we had to buy it right then. They got us a great payment also. Tom was awesome!

  Lynn Wood
a month ago
I had the privilege of getting a beautiful car at Nissan of Silsbee. Thanks to Bob Ruell, I was in and out in no time and driving off the lot. Thank you Bob for taking the time to get me into a nice, newer car. Nissan of Silsbee is the place I would use again for car buying needs..

  Donald Schreiber
5 days ago
As I told Jen, the sales person who guided me through the process, I've never had a better experience buying a car. There were no hard-sell tactics, and she was a font of knowledge regarding her products. She and others involved in the sale, i.e. Elizabeth, Bri, and Chris, are all wonderful representatives of their business. I was treated with professionalism, genuine friendliness, and patience throughout. I felt like my entire interaction with the company was a positive experience.

  sharon hafford
a month ago
Bailey was outside as I drive through the parking lot Quinton quickly came to assist. These guys are really on their jobs The next day I was a proud owner of a Nissan Rouge. This was my second time buying from this dealership. Fast and friendly service.The Nissan dealership is a great place to buy you next new are used car . I was even introduced to the service team before I left . The owner came out to congratulate us. What an awesome team.

  Charlene Warren
8 months ago
I had the BEST salesman, he was prompt in returning my calls, took care of everything for me before I arrived and I was in and out in less than 1 hr.My salesman Roderick, made me feel like family! .I will continue to do business with Nissan Silsbee because they have great customer service and went over the top to make me happy !

  Dennis Reeves
2 weeks ago
Everyone is polite and courteous and willing to help in any way possible,to insure your whole experience with them are pleasant and stress free,and if I may Ms.Jen was very knowledgeable and helpful in every way possible

  RM Weidner
2 months ago
Stopped in for recall work which I had been made aware of at another dealership. That previous dealership, however, was unable to fit me in to address the recall issues, advising me that one of the two would take anywhere from 4 to 5 hours and that I would need to schedule an appointment...with the next available time being almost 4 weeks from that day.Nissan of Silsbee not only had an appointment available on my next available day, but they quickly took care of my recall issues - in 2.5 hours compared to the 4-5 which I had been quoted - and provided me with a thorough inspection of my vehicles systems and critical areas. I'm already planning on returning for additional service when I have the availability in the future.

  Mary Parks
a month ago
Great service! Easiest and best buying experience I ever had. Janie Trahan made purchasing a car easy. Everything handled over the phone and ready to go the next day. Entire staff so nice and helpful. Financing quick and easy. Definately will recommend highly and will be back.

  carol mcfarland
a week ago
Everyone was friendly and thanks for keeping me all my information on the computer. Drel let me know exactly what service I needed and reset my meters in the car and put a sticker when I need to return again for service. Thank you again.

  robyn Willman
a month ago
I've never experienced anything like the service I got there. They made my car buying experience enjoyable. They went above and beyond to get me into my car. You have a customer for life!

  Sherabiah McDuffie
a month ago
Drel and Mr. Dale took good care of me as always. The customer service is above all expectations. They re extremely informative and took care of my baby like she was their own.

  Jennifer Duck
8 months ago
This was the best buying experience we ve ever had. Rick Cassels is my salesperson and he s amazing. We showed up signed the papers and we re done in an hour. Elizabeth the finance manager was very kind and knowledgeable. I definitely recommend Rick Cassels and Elizabeth Price. So classy.

  Stephanie Schlesinger
8 months ago
Best service ever! This buying process was so worth the wait for my new Pathfinder. Thankyou Nissan of Silsbee and a very Special Thankyou to Sonja. You ROCK!

  Delmar Seymour
4 months ago
I did the credit application last night. Ben the salesperson assured me he would call me today. I had to call him at 4pm today. He made excuses that they were just too busy to look at online applications today. He said due to the time it would be Monday before he would work in my application. I respectfully declined. I'll go to another dealership that will be happy to help me buy a car

  Kayla Hughey
5 months ago
I had the pleasure of being serviced through Sonja. The process was fast and easy! I am very thankful for Sonja, my experience with Nissan was great! 10/10, I definitely recommend!

  Steven Clark
4 months ago
The service folks were really great and tried to get Nisson assistance. Very disappointed in my car. Bought 2014 and salesman said these cars easily see 200k miles if serviced correctly. 150k and transmission went out because of faulty CVT valve. Nissan refused any assistance. Undependable.. Will not buy again and warning family and friends..

  Mystique Wrighting
6 months ago
Hands down the best car buying experience I ve ever had! Rodrick listened to everything that I wanted and wasted no time finding me a reliable car. He didn t just try to sell me the newest, most expensive vehicle on the lot like other dealerships did! They also made trading in my previous car extremely easy and gave me a good trade in allowance. My new car was detailed and maintenance and I even got new rims! I love how trustworthy everyone was. I highly recommend everyone to join the Nissan family! You ll definitely leave satisfied!

  Sarah Russell
4 months ago
Sonja went above and beyond for us! She made our experience wonderful. She was so kind and patient, very personable and a wonderful asset to your company!

  Shavonn Fountain
4 weeks ago
All staff were super friendly and helpful. The whole experience was quick and painless. Would definitely recommend!

  Charles Mitchell
5 months ago
Well I had bought a used truck and had a problem occur and it ended up in a shop out of town. Long story short I made it back home after renting a car and ended up with a brand new truck the next day. My salesman Quinton is by far one of the best I have ever dealt with.

  Eugenia Wise
5 days ago
We had an awesome experience at Silsbee Nissan.Sonja our sales person was very sweet and helpful.

  Charles Lockhart
4 months ago
Sonja Hatton was very professional. She answered all of my questions. She was polite when dealing with me. I recommend that you ask for when you look for a new car

  Katrina Morgan
4 months ago
Quinton Owens was my salesman, he was very professional and knowledgeable. They made me a great deal on my trade in! I highly recommend Nissan of Silsbee to my friends and family!

  Natalee Frechette
3 months ago
It was an amazing experience. The people there were so nice and explained everything to me. They helped me get a car I enjoyed and love.

  Joyce Crowder
7 months ago
Great, friendly atmosphere.Our salesperson, Jennifer. was easy to work with. Very knowledgeable about the Rogue we were purchasing. Elizabeth was great. One of the best car dealing experiences we have ever had. It's nice to walk in a business and all the employees are smiling and actually take the time to speak. Highly recommend..

  Anita Armstrong
2 years ago
This is the worst dealership ever. I brought a brand new 2022 Nissan Altima on January 18,2022. I have been back to the dealership 3 times with this car not starting. The first 2 times the service department told me it was nothing wrong with my car. The 3rd time they changed a break switch. Now less the 24 hrs here I am again stuck and my car is now starting . Not one time the the sales manager come out to make anything right. I ve asked for a loaner car I was told that they were all out so it was nothing that they can do. So I have to spend my own money to rent a car when I just brought a brand new car. Now how much sense does that make? I m super aggravated and frustrated and I just wanna call that works So this site is set up to only be able to write one review I guess. Someone responded to my review but I have call everyone that u can think of, all to be sent to voicemails. Whom ever responded to the review did even put a name for me to ask for, wow. So the response was only put on here for the internet people to make it seem like they care. Once they have your money they don t care about the customer. I ve been without a car all weekend and still have not been able to get a loaner vehicle do to them not having one available. My friend car was giving her problems and Mike Smith Nissan didn t have any cars so they rented her a car from Enterprise rental to accommodate her. Now that s good business. That s caring about the customer. It s always something you can do. But Nissan of Silsbee favorite words are it s nothing we can do I m sorry.

  Brenda Garrett
a month ago
The staff at this dealership is awesome, everyone has a great attitude and the atmosphere is very nice I'll definitely keep all of my business with Nissan

  Alicia Ray
6 days ago
Bob was great very upfront and honest, all the people there were great,very nice and helpful!

  Sydnee Beaumont
2 weeks ago
Absolutely wonderful people to work with! A big thank to Dennis, Deano, Bailey and Coty! We love our new car!