Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Isabel Magee
a week ago
I came with a nail in my tire and they said they were busy and it would be about an hour and a half, that s fine. An hour and a half later I check in with them and they said they couldn t find the nail after checking my SPARE tire on my car, NOT the regular tire in the trunk like I told the guy checking me in. So they tell me because they re working on appointments (which you can t make for just a hole repair), I have to wait another hour and a half. That goes by, and they said they re still working on someone else s complete tire revamp for their car. After they finally get mine done, I was there for 5 HOURS. Five!!! For a nail in my tire. I had no other time all week, so this was literally my only chance, and all the other places around here said they would have about an hour and a half wait too. A store manager on duty was nice enough to give me a discount for my wait there, but I left that day extremely frustrated to the point of tears. DO NOT GO

  Amber G.
2 months ago
Be prepared to wait in purgatory!!!!Better have your phone charge because you re going to need that candy crush to kill some time. A whole lot of time.Customer service with attitude or the they don t even acknowledge you. No help, lack of knowledge from employees and everyone hates their jobs and it painfully obvious.

  Richard Zheng
2 months ago
I would give 0 star if I could. The service speed is insanely slow. They told me my service would take about 2-3 hours. I ended up waiting 4.5 hours on a Sunday. Don't waste your time getting your service here. It's cheaper than other places but it is not worth of your time. Go somewhere else!

  Bri
a month ago
SUPER SLOW! do not come to sam marcos automotive. they re useless and they take forever. waited nearly 4 hours for them.

  Donna Seitz
9 months ago
I just had the BEST experience at the automotive department. A gentleman named Christian helped me with a battery situation. He was very friendly, very knowledgeable and took his time explaining everything to me about testing and replacing the battery. His exceptional customer service should be recognized. Keep up the fantastic job.

  AaronAintSharin
9 months ago
I recently had the unfortunate experience of visiting this Walmart Auto Care Service Center for a simple battery change. The staff showed absolutely no interest in addressing our car concerns or providing any explanation for the delays and mishaps. The unpreparedness, incompetence, and lack of professionalism exhibited by the staff were unacceptable. I would strongly advise anyone seeking auto care services to steer clear of this establishment. There are certainly better options available that prioritize customer satisfaction and employ skilled professionals who are equipped to handle the job.

  Julian Rodriguez
6 months ago
Scheduled appointment for 6 pm, ended up waiting for 3 hours and still not receiving service. Horrible place to go, automotive manager Anthony needs to improve his time management

  Jon Camp
5 months ago
The lady that checked me out in automotive was really helpful, tested my battery and had a great attitude!

  Christian
a year ago
Came in for a regular oil change today and waited an hour and a half. I asked them how much longer it would be and they said probably another hour and a half. If you are going to expect someone to wait three hours for an oil change you should at least let them know at first. I talked to the management and they told me it would pretty much be this way through September.

  Henry21053
a year ago
Went here to get my headlight bulb replaced on my Audi A4 and all it took was 10 min tops. Reasonable prices too that are hard to beat. Excellent, friendly and fast service. Give these employees a bonus, they earned it. Will come back for any auto service I need in the future.

  Christian White
2 months ago
Terrible customer serviceIf you are needing tires expect to spend a full day there

  Alan Acevedo
2 years ago
I had 2 tires installed without any issue and I was in and out pretty quickly. I ordered 4 tires online but only two had been delivered. Not the shops fault but be careful when you buy/schedule appointments online. Just call and they'll take care of you.

  Court
2 years ago
Richard and another mechanic (didn't get his name) were helpful and courteous to deal with upon arrival. I had a battery issue that Richard handled for me and he communicated well throughout the process.At checkout, Christian took it upon himself to check for a warranty on the battery I replaced. This resulted in me saving $25 .I haven't always had great experiences at Wal Mart auto centers, but with this staff it was top notch.

  Jennifer Padgett
4 years ago
I have always had a good experience there, technicians are great but I am not happy with the service they have shown today with my son. He took his car since 11am this morning for a flat tire and it is 1:35pm and until now his car is being attended. They are understaffed and the only two guys working there took their lunch time AT THE SAME TIME! I don't know who their manager is but as for management knowledge he should know better than to sent BOTH to lunch while there is work to be done. Overall, they did a good job, but the wait was way too long when there were only two cars before his. I would suggest to hire more people to have a faster service.

  Taylor Mendez
3 years ago
Really great customer service! The guy working was very helpful, had my keys in hand by the time i walked up to the counter, and assured me they were going to take good care of my car .Most of the reviews complain about time but when you compare it to the price of a five minute oil change place it s half the price. They reopened yesterday after the shutdown so I expected them to be busy but it took less then an hour.

  Cody
4 years ago
Great experience here. Got a full synthetic oil change for $48!!! That's a phenomenal deal in comparison to other places that charge $70 and up no matter what you drive. They did a great job and gave me a great deal. Definitely recommend them for an oil change!EDIT: I come back to this a few months later and I am disappointed. They did not put all the screws back in my skid plate. So it was dragging and now I have to replace some of the skid plate. The price was a good deal but the workmanship was not.

  Edmund Lloyd
9 months ago
Horrible. Went there twice for an oil change both times they said a 4 hour wait.One of those times I was there when they opened.The manager directed me to Take 5 oil change, where I had to go.

  LindsayRubio143
5 years ago
I have been here multiple times with my fiance and in-laws, never once left as annoyed as I did today. Hours are posted as opening at 7 am, no one opened up until 7:20, and no one spoke to me until 7:30 (I was the first one in line). Car pulls up behind me for an oil change, and the worker (an older Hispanic man I believe his name was Simple) immediately helps him. He then came to my car "What do you need girl?" I am almost 30 years old, do not refer to me as girl. I told him I needed a tire replaced, and he asked if I knew the size, I did not. He then made me get out of my car to take a picture (something he very well could've done himself seeing as how I am paying for a service) and directed me inside. Waited a few minutes inside (while the mechanics and the one who "helped" me were just chatting it up outside), until a department manager came by (Lucilla). She was kind and helpful and I completely appreciate her! Great your female customers with respect please! I'm pretty sure if my fiance had been with me, the disrespect I felt wouldn't have happened.

  elia gutierrez
5 years ago
auto tech's are awesome. They are very friendly and helpful. Guy on register today not so much. I called ahead of time to see how long it would be to replace a tire was told 30min. I waited close to an hour! and its not because the techs hadn't done their part! I ended up having to go ask the guy at the register if my car was done yet and he went and grabbed my keys from the counter! How long had my car been done! I had kept an eye out but the techs were busy so I wasn't sure if my car had been serviced yet. I was expecting a call or for him to at least make the effort to tell me my car is done when he was handed the keys.

  Ivory Gunn
3 years ago
They did it again! The counter for oil was not reset after an oil change. Checking out took half an hour as the cashier spent that long with a customer hunting something in the parts section, going to the man's truck, popping the hood. going back to the shelves and emerging with wiper blades!So when I immediately return I wasn't willing to wait further I got no apology and the mechanic got in my car with no seat or steering wheel covers and did not spray my car as promised for Covid safety.How I wish I'd spent the same $ with a competitor (with $25 off coupon) and stayed in my car.

  Bowman
4 years ago
Went into Walmart for an oils change the guy at the register that checked me in said it should be about an hour ok great no problem. 2 1/2 hours later still not done. Walmart should really have better customer service no one even comes to give you an update about how long it is taking they just leave you waiting! They seem to be under staffed and in need of hiring technicians. Multi billion dollar corporation and they have no customer service and no enough employees! Will never return for tire and lube services!

  E H.
5 years ago
Had a tire issue and came here for the convenience. The long wait wasn't a problem, but the guy at the register was pretty unfriendly and seemed needlessly condescending. What really irritated me was when he came to get me from the waiting room to pay and pick up my keys, he just pointed at me and didn't speak to me or acknowledge my presence at all during the entire process. I think I'll be going somewhere else the next time I need something done on my car.

  Amber Rabideau
4 years ago
Thank you, mechanics, for doing your job. I got two new tires and made it safely back to Austin.But I'm annoyed I spent 3 hrs here. It did not appear to be a first come first serve situation. Annoyed I expected to pay $54 per tire, but those were unavailable (was told 2 hrs later,) and had to pay $67 each for a different tire. Annoyed they called me to ask if that was ok and said they could knock the price down somewhere to help out, and they didn't. Annoyed that my car was ready at 4:32pm per service order receipt, and I never received a call saying so. I had to ask and it was 5:10 by that time. 40 mins later...absolutely unacceptable. Mechanics, thank you. But there is miscommunication somewhere and it's not ok to keep your customers in the dark. Oh, and it seems they never answer their phone. Or maybe that's just my luck.

  deleslie jackson
5 years ago
I did some shopping here. I didn't have any issues, and the pricing was great. I also got an oil change, but they forgot to fill my windshield wiper fluid, and replace my oil cap. Luckily I always check everything before I drive off. They refilled it accordingly and fix the issue. No other complaints.

  Alison Martinez
10 months ago
I come here for oil changes cause it s the closest to my house and also the cheapest but I recently came to change all four of my tires I did 2 at a time and it was such a hassle one minute they say they had the tires the next minute they didn t and not only that they re customer service is horrible, I m in customer service and I dnt treat ppl bad especially when I m spending damn near 400 on tires

  Lori Ruiz
4 years ago
Yesterday around 6:50 I got a flat tire and took my car to Walmart because they were the only auto place still open. Even though they closed in 10 minutes they helped me change my tire right away free of charge. I wish I had gotten the names of the men who helped me out. After a horrible day they did what they could to make my day a little easier on me and I couldn t be more grateful. Awesome service!

  Samantha Hicks
4 years ago
Went for a oil change and get windshield wiper blades replaced. Came to pay and they forgot to add the windshield wipers so I had to wait which was fine. I went to go pay out my groceries up front. Well when it's done I pay and ask for my keys.. they cant find my keys. I wait and watch and see someone walk to my car in the parking lot by automotive and open my driver door, reach in, and grab my keys from the dash!! My car could've been stolen... all I get from the guy at the register is.. sorry we have some new guys...

  Hallie Taylor
4 years ago
Took my car in for one new tire after a blow out on the highway. It took 4+ hours. I finally had to leave the car there and call a friend to come and get me because I was so sick of waiting there. It takes 10 min or less to put one tire on. I don't understand why it took them so long.

  Kristen Michelle
4 years ago
I went in with a simple problem.I had a donut on my front passenger side, and a brand new tire on my rear drivers side.Asked for 1 brand new tire to replace my donut, and then for the 1 brand new tire on the rear drivers side to be rotated to the front so that both new tires were on the front.I sat from 1015, to 1220..Went up to the counter after i saw my car get parked after i assumed it was finished, paid and then went outside to look and sure enough they forgot to rotate the other tire. Apparently today is the day where they have 7 guys working in tbe tire center and only 1 of which "knew how to work on tires". This will be my last visit.

  Robby Villanueva
4 years ago
Waited in line for 30-40 minutes and was second in line and the cars BEHIND ME was service before me. asked me to move so they can service the other car. Told me there was 5 cars in front of me..... Apparently being first doesn't matter. Make sure you give them the keys or you ll be the last even if you re before someone...Just go to jiffy lube save yourself the headache