North Park Lexus Rio Grande Valley

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kimberly Pe�a
2 weeks ago
It was my first time purchasing a vehicle at the Lexus Dealership! I m very impressed with the location and the amazing hospitality Carolina gave me and my father. She ensured that we were well taken care of and was very attentive but most importantly she went above and beyond for us, even after the purchase! I m very content and satisfied with the service.

  Savannah Rubalcaba
2 years ago
First time buyer at LEXUS and was helped by the amazing Carolina! I thought I knew what good customer service was but after walking in I was in awe! Carolina did an outstanding job and helped me get the car of my dreams! After working her magic, I was able to bring this Jeep home! 10/10 great service and they still continue to help me whenever I m in need of it. If you re looking for a car, most definitely look into this place. Also don t forget to #askforcaro!

  Sophia S
a week ago
I have been searching for a vehicle that was right for me and I tried many dealerships but nothing was really catching my eye. I was looking online and came across a vehicle that was the color I wanted and the model that I liked. I was put in contact with Carolina Valdez. Carolina was very knowledgeable and very attentive. She made the whole process so seamless and stress free. She explained my options with the deals they had going on. Carolina is hands down my favorite sales person I have ever had because of her kindness, professional, knowledge, patience, and her willingness to explain any questions we had throughout the way. I would refer anyone and everybody to Carolina at Lexus because she is not pushy and very direct which makes her trustworthy. Carolina gave us the best customer service we have ever experienced. Beto in finance was also extremely kind and personable. He also took his time to explain the numbers and made our wait time enjoyable. He also showed professionalism and knowledge with his craft. Thank you to the whole team for giving us the best deal possible for us. Lexus had no run around. An extra thank you to Carolina and Beto! I'm sending my mom your way... and anyone else looking for a vehicle. My Biggest regret was not getting a Pic with Carolina and my new vehicle... see yall soon!

  Kay Realiskay Moorer
a month ago
I recently purchased a 2024 Lexus NX 350 F Sport and this was the most easiest car buying experience ever. Everyone was so nice and informative. They made sure I was able to drive off the lot with my dream car and for that i m forever thankful. I was assisted by Christian M and he was amazing and so kind. They have the best manager Mr. Edward that was so personable and funny. I would definitely suggest this dealership for your car buying needs! 5 stars across the board!

  lucinda flores
2 months ago
I had the pleasure of working with Ms. Carolina V. this weekend. I can say I am a very satisfied customer. She went above and beyond to help us out. She made sure we were well informed on the car I wanted. I was completely impressed with her customer care and i highly recommend North Park Lexus... I love my car !!!

  alexa hinojosa
2 months ago
We had the most beautiful experience purchasing our dream car with the help of Carolina Valadez. She was truly the best in assuring our satisfaction and she went above and beyond to make the entire process a dream. I ll only be purchasing with Caro in the future!

  Issac
2 weeks ago
First time buying at North Park Lexus and I Had a great experience working with Carlos Ramos and the Lexus dealership. Both Carlos and the dealership showed great service and 0 runaround. I would definitely recommend asking for Carlos Ramos when shopping for a new vehicle. Thank you for your great customer service!

  Maria Martinez
2 months ago
I am very grateful and happy with the experience I had for the first time in Lexus. They are all very friendly but I want to highlight the kindness, trust and friendliness of Carolina Valadez made the process of buying a vehicle more than a stressful experience, if not like when you go to Disneyland. It sounds exaggerated, but that's how i felt it was. :) They are all very transparent and do everything possible to ensure that the car you choose is something that will benefit you both in terms of being pleasant and financially accessible. Thank you, Carolina and the Lexus family.

  Maria de Leon
2 weeks ago
I have officially joined the Lexus family with the purchase of a beautiful NX 250. The professionalism, attention to details, and genuine care truly made the entire process seamless and enjoyable.Thanks to David, Valeria, and Alex for their exceptional service and assistance throughout the process. I couldn't be more thrilled with my decision. I'm looking forward to an amazing experience in this exceptional vehicle.If you're looking for a new vehicle, go visit North Park Lexus Rio Grande Valley. The experience is exceptional and the new ride is amazing. Experience Amazing...

  Brandon Sylvester
2 weeks ago
So buying a car is 'supposed' to be an arduous and adversarial process. Not so at North Park Lexus and even less so with Carolina as my sales person. She, and her entire team (Edward and Marcos as well), made the entire process stress-free and darn near ENJOYABLE! I will definitely buy my next car here and I highly recommend his dealership and especially Carolina!

  Angelo de Chavez
a month ago
I had the pleasure of purchasing a car with the help of Carolina Valadez for the second time. She made my entire experience seamless and enjoyable. Her professionalism and knowledge of their vehicles were impressive. She took the time to understand my needs and guided me through the process with patience and expertise. She was transparent, honest, and ensured I was able to get the best deal possible. I highly recommend her to anyone in search of a reliable and trustworthy car saleswoman. Thank you, Carolina, for your outstanding service!

  Maria Dill
2 months ago
I was a North Park Lexus San Antonio back in 2009 and loved my RX350 and the Lexus Customer service! This weekend I was thrilled to find the same genuine culture and stellar customer service and support in the North Park Lexus Rio Grande Valley dealership. I felt welcomed and part of Lexus family! I want to give a HUGE SHOUT OUT to Valeria for making my 2nd time purchase Lexus RX350 a smooth and hassle free experience. Marco, thank you for your patience as you listened and understood our questions & final expectations for the purchase. Valeria YOU really did put the bow on my birthday gift and made NPLexus Rio Grande Valley an exceptional experience! A Million Thanks! MGD

  Victor Espitia
a week ago
North Park Lexus overall provided great customer service. Great place! Dago Mendoza showed great knowledge and experience. He made the process on purchasing my vehicle smooth and easy. Highly recommend this dealership!

  Valerie Garza
4 months ago
I have been a loyal customer with North Park Lexus for over 5 years and their genuine culture they maintain in stellar customer service and support is what I value most in a dealership. I have been asked why do you continue to purchase Lexus vehicles? Because I receive nothing but top notch quality service and my experience every time I walk into NPL I feel welcomed and part of Lexus family! In addition, I want to give a HUGE SHOUT OUT to Randy, Ana and Adrian for making my 3rd time purchase Lexus RX350 a smooth stress free experience yet again! Ana in service department always ensuring my car is looking exceptionally nice washed and cleaned and may I add in a timely manner while I get to enjoy complimentary Starbucks and a snack while I wait. Randy, thank you for your patience as you listened and understood what my needs wants and expectations were as we searched for the perfect vehicle I envisioned. Adrian for making it happen and not breaking the bank! Again, I highly recommend NPL if you are looking for not only high quality vehicles but to add exceptional customer service hands down! For these reasons is why I continue to stay loyal to North Park Lexus! Happy Holidays to all NPL employees! VG

  Eduardo Saenz
a week ago
First-time buyer in Lexus Rio Grande was extremely satisfied with Carlos as our sales associate. He made the process quick and easy. I would definitely recommend him and the dealership their hospitality was great.

  Eddie Garcia
4 months ago
Thank you Randy Ceja for a great car buying experience. Highly recommend for the overall transparent simplified and thorough process of car buying. Blessings and Congratulations to my daughter on her first car.

  Corey Graham
7 months ago
I could not have asked for a better experience from the moment I wanted in until the moment I walked out. Randy has been the best sales consultant I ve ever experienced working with out of every car I ve ever purchased. He took his time with me, let me make the best decision based off of my personal preferences and guided me on the few questions I had. He let me go back and look at the car 2-3X while I was on the fence. True sales professions humble and was easy to just keep it real with him. I purchased because of his approach.Marco in financing was great as well. He literally gave me 3-4 options and explained each in detail. He personally negotiated my rate with the bank when I countered and he got me the payment I was looking for all in less than 30 minutes time.NPL is more than just a car dealership, it s a whole vibe, a whole experience. Thank you Randy & Marco. Customer for life.

  David P�rez perez
a week ago
So glad I came in to Lexus RGV and bought my new TX 500. I recommend if you know what you re looking for contact anyone at this dealership and they will treat you with A1 service. Thank you Carolina for extending your excellent service to us in purchasing this great SUV.

  Annette Sanchez
6 months ago
Review mean a lot to me because, other people s reviews are really helpful to me. Today I went to check out vehicles in a few places and when I got to Lexus I felt really welcoming and comfortable and then I got helped by Carolina Valdez God bless her she s AMAZING so patient she makes you feel beyond comfortable no pressure takes the time to show you anything you ask for and always with a smile and sooo happy full of energy. You re just so comfortable asking all the questions and then I go to Finance Jeniffer Villarreal y all she s also Amazing they were both two angels. I promise I m not exaggerating, If y all don t believe go for yourself and have this experience and thank me later.

  Lorena Gonzalez
6 months ago
Highly recommend North Park Lexus RGV in San Juan. Carolina and David did an amazing job. They were patient and answered each of our questions and concerns. Carolina was so friendly and approachable and made us feel at home from the very beginning. She walked us throughout the process of test driving our vehicle and made sure we were comfortable with the vehicle before handing us over for finance. David was very helpful throughout the finance process and made sure we walked out with the best deal possible. He cleared up alot of doubts we had and never felt rushed with him. This dealership felt very welcoming unlike others we've been to and their complimentary Starbucks coffee was a plus!

  S C
2 weeks ago
Valeria is super awesome! I was so lucky to come across her - she is very knowledgeable and got me comfortable very quickly with my new Lexus. And we enjoyed meeting with our Finance Manager, Alex Cortez. Thank you both for making this a wonderful experience!!! I m so excited!!!

  Sarah Isabel Salas
2 weeks ago
My husband and I just recently purchased an NX 300 from Christian M. he found the perfect car we were looking for, everything we wanted in the car it had. His service was excellent and he was very attentive! Best salesman at Lexus! He really treats his customers very well. We would buy from him again and recommend to anyone looking for great service and great car.

  Lynette Martinez
10 months ago
I highly recommend Lexus of Rio Grande Valley. I am on my second Lexus from here and each time I go to the dealership whether it s for an oil change or car shopping, I always have a 5-star experience.The staff are friendly and knowledgeable, the facility itself is spectacular. The amenities of food and beverages is also a nice touch, I actually look forward to oil changes, and car washes (bonus: they offer free car washes) just to spend time at this dealership.Biju recently helped us with our most recent purchase and he was outstanding. He was knowledgeable, friendly, and very communicative.David G. has also helped us in the past and he s also been amazing.Thank you to all the Lexus staff for always making our experience exceptional.I made the mistake of going to another luxury car dealership recently for a vehicle and they fell very short of Lexus. I m back with Lexus and here to stay!

  Brett Anderson
6 days ago
I had an outstanding experience with Dagoberto! He was extremely responsive to my every call text and question. And he went out of his way to make the deal happen. I live four hours away and he did everything from send pictures and information properly during the sales process to meeting me halfway to deliver the vehicle with a full tank of gas! He truly went above and beyond, and I cannot be happier With the service he provided I highly recommend Dagoberto and North Park Lexus RGV!!

  Nancy Aldape
3 weeks ago
Loved our experience at North Park Lexus Rio Grande Valley! Valeria Perez was an outstanding sales consultant. Initially the dealership didn t have the car we wanted. Valeria found us the car we were looking for and got it delivered to us within 3 days!

  Roy Molina
6 months ago
Very impressed with the service upon purchase of my Lexus NX plug in hybrid. It has 21 century tech with a 20th century operator but made much easier with help from Kevin Gonzalez. He was more than glad to help even days after purchase. It truly is a dream luxury car.

  Lisa Magee
a month ago
OUTSTANDING, that s all I can say about Jacob Blanco, my salesman at RGV Lexus. He went above and beyond, a true gentleman! Thank you, thank you!I d also like to recognize Beto Olivera for his courtesy and professionalism. Thank you.

  James Ost
4 days ago
We bought an older, used Toyota RAV 4 for for my daughter and Biju, our first class sales representative, treated us with the same dignity and courtesy as if we were high-end buyers. Everything about this dealership is classy and professional.

  Margaret Oldershaw
4 months ago
This dealership is awesome!! You definitely have to go see VALERIA PEREZ when purchasing a vehicle there!! She was so pleasant and so knowledgeable of the different type of vehicles available. She treated me so nice and made me feel so comfortable. They have a great selection of new and used vehicles and I have to say that being a first time new car owner, I surely picked the right place to purchase a vehicle!! Beto in financing was very kind, considerate and helped me out tremendously!! If you want a nice vehicle then North Park Lexus Rio Grande Valley is the place to check out first on your list!!!

  Erika
2 weeks ago
Very satisfied with our sales rep. Jacob Blanco. He was very professional, accommodating and knowledgeable. We had an amazing experience. Also, want to recognize Beto for all his guidance with financing and credit information he provided us. Top Notch service from both. Highly recommend and hope to work again with them in the future for our next RX350 !!!