Mercedes-Benz of San Juan

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Daniel G
2 months ago
Incredible service, if you're going to buy a car from them I strongly recommend Geo - the guy moved mountains to make sure my wife got the exact car she wanted. Reliable and always answers the phone when you call, they just get things done. They make buying a car very fun, definitely suggest hitting them up.

  Roberto Gaitan
3 months ago
Brought in our Sprinter 144" 4x4 for transmission issues. The service department, especially Rey, were absolute professionals and courteous from day one. Rey kept us updated as they worked to troubleshoot the problem for over a month! I greatly appreciate their dedication to ensuring the issue was fixed rather than throwing a bandaid and hoping it worked. Our van runs like new and I feel quite safe to take my family on our next adventure crisscrossing the U.S.! Thank you Rey and the rest of the team for maintaining the quality we expect from Mercedes-Benz.

  diana cardenas
2 months ago
I had the pleasure of working with Priscilla Flores in the service department at the Mercedes-Benz dealership, and I can confidently say that she provided exceptional service. Priscilla was extremely knowledgeable and experienced in her role. She listened attentively to my concerns and took the time to thoroughly explain the recommended services for my vehicle.Priscilla's professionalism and attention to detail were commendable. She ensured that all the necessary repairs and maintenance were completed efficiently and effectively. I appreciated her clear communication throughout the process, as she kept me informed about the progress and any updates regarding my vehicle.Additionally, Priscilla demonstrated excellent customer service skills. She was friendly, approachable, and always willing to go the extra mile to ensure my satisfaction. She addressed all my questions and concerns promptly and made me feel valued as a customer.Overall, my experience with Priscilla Flores at the Mercedes-Benz service department was exceptional. Her expertise, professionalism, and dedication to customer satisfaction set her apart. I highly recommend Priscilla to anyone in need of service for their Mercedes-Benz vehicle.

  Alicia Rivas
2 months ago
I recently visited MB of San Juan for my car's service needs, and the experience exceeded my expectations. From the moment I arrived, the staff displayed a high level of professionalism and customer service.Rey in the service department deserves a special shout-out for his outstanding assistance. He not only demonstrated a deep knowledge of automotive maintenance but also went above and beyond to ensure my concerns were addressed promptly and thoroughly. Rey's friendly demeanor and commitment to customer satisfaction truly set this dealership apart.I highly recommend this dealership and a big thanks to Rey for making my experience hassle-free and enjoyable.

  Chinelo Ughanze
a month ago
I was new to the area but I was lucky to meet a phenomenal staff -Priscilla F, who not only worked tirelessly to get me familiar with the different services available; she was also very informative regarding the geographical layout of the site. Priscilla was exceptionally professional, friendly, and answered every possible question that I had. In terms of knowledge and customer service, I found Priscilla exemplary and my experience was outstanding at MBSJ!!! Great job! Great experience! Thank you!

  B dope
2 months ago
Geo at Mercedes Benz of San Juan is an exceptional salesman, surpassing expectations with his profound knowledge and genuine commitment to customer satisfaction. His passion for Mercedes-Benz cars shines through as he effortlessly navigates the features and benefits, making the purchasing experience enjoyable. Geo's professionalism and friendly demeanor create a welcoming atmosphere, ensuring a smooth and stress-free transaction. His patience and willingness to address every question reflect a true dedication to customer service. Geo's expertise, combined with a personalized approach, makes him a standout representative, leaving customers feeling confident and delighted with their Mercedes-Benz purchase. Highly recommended for a premium car-buying experience.

  Luis Elisarrars
3 months ago
I just wanted to give a shoutout to Joe Franco who made our car-buying experience a breeze. Not only did he listen attentively to all our considerations, but he also took the time to understand our preferences and find the perfect vehicle for us. His knowledge, professionalism, and friendly demeanor made us feel comfortable throughout the entire process. We couldn't be happier with our purchase, all thanks to his exceptional service. If you're in the market for a new car, I highly recommend reaching out to him. You won't be disappointed!

  Alejandra Landin
3 months ago
Geovanny Flamenco Made My First Car Buying Experience ExceptionalThanks to Geovanny Flamenco's exceptional customer service and detailed explanation of the vehicle, I had a fantastic experience buying my first car. His guidance and attention to detail helped me feel confident and satisfied with my purchase.

  Andrew Burrow
2 months ago
Exceptional Service and Unmatched Professionalism at Mercedes-Benz of San JuanI recently had the pleasure of experiencing first-hand the outstanding customer service at Mercedes-Benz of San Juan, and I must say, the experience was nothing short of exceptional. A key highlight of my visit was the unparalleled assistance provided by Sam, a representative who embodies professionalism and dedication.From the moment I stepped into the dealership, I was greeted with a warm and welcoming atmosphere. Sam was attentive, taking the time to understand my needs and preferences. He demonstrated extensive knowledge about the vehicles, answering all my questions with patience and precision. His passion for customer satisfaction was evident in every interaction.What truly sets Mercedes Benz of San Juan apart is their commitment to valuing their customers. They go above and beyond to ensure that each visitor feels special and taken care of. The attention to detail, from the cleanliness of the showroom to the personalized approach in addressing customer needs, was remarkable.Moreover, the team s integrity and honesty were refreshing. I was given clear, concise information without any pressure, making my decision-making process comfortable and stress-free.

  Carlos Guzman
3 months ago
Went to buy a car, which in my experience has always been a long and tedious process. I was not looking forward to it, to be honest. To my pleasant surprise, the experience I had today was a fast and pleasant experience! Jesse Ortiz Jr. , Sales Consultant was professional and knowledgeable and took care of me, and I ended up buying a nice car. He answered all our questions and treated me like a Boss! If you need or want to buy a car but hate the ordeal of going to a dealership look no further. Go see Jesse and enjoy the experience. You'll be treated like a Boss and drive home in a new car! I HIGHLY RECOMMEND MERCEDES-BENZ OF SAN JUAN AND JESSE ORTIZ.

  Allan
3 months ago
It was an amazing experience from start to finish. From the personalized videos to the offer of refreshments while waiting, Isaiah Calazada went above and beyond to provide exceptional service. I love my new infinity and would definitely recommend this dealership to everyone. Hands down best experience buying a car. Please give that man a raise. Very friendly and professional.

  Ricardo Delgado
3 months ago
Have to admit my experience was amazing at Mercedes-Benz of San Juan. Amanda De La Garza was not only very knowledgable but she made this experience a great one. Very easy to talk to, great understanding of the Mercedes-Benz and did an amazing job in detailing all of my options. It s people like her that make the car-buying experience one to not only remember but one that we look forward now in repeating. Thank you Amanda and thank you Mercedes-Benz of San Juan!

  Jacqueline Medina
2 months ago
I wholeheartedly recommend Amanda to anyone in search of a reputable and trustworthy car seller. The exceptional service, expertise and genuine care for customers sets her apart from the rest. The level of customer service I received was unparalleled. I am extremely satisfied with my purchase and will undoubtedly return for any future car needs.

  Alonso Chavez
a month ago
Amazing experience. Shout-out to Sam Tijerina and his team for providing the best customer experience in the area. Javier, Joe, Jordan, Franco and Samuel did an amazing job assisting me to get a vehicle for my wife. I Highly recommend this dealership for your next new or pre-owned vehicle.

  Jesse Martinez
a month ago
I went to Mercedes-Benz of San Juan looking for a new car and I left with great service. Cindy S. helped me from start to finish and I don't know if I would consider doing business with anyone else ever again. Highly recommend, make sure to ask for Cindy. A++

  Jessica Ortiz
2 months ago
Double the excellence with two incredible product concierges at Mercedes-Benz! Both Frank and Jeremiah showcased an impressive knowledge of the vehicles, providing a seamless and informative car-buying experience. Their professionalism, attention to detail, and genuine enthusiasm made the entire process enjoyable. A dynamic duo that exceeded expectations, ensuring I drove away with confidence and satisfaction. Highly recommend this both of these individuals for anyone seeking an unparalleled car-buying journey!

  April Garcia
2 months ago
Thank you Mike Santos from Mercedes-Benz of San Juan. As usual you provided us with excellent customer service. I had a screw in my tire then a blowout of my spare tire while driving. I was back driving with my new tire in no time. All concerns were taken care of and my vehicle was towed to dealership, tire replaced and my vehicle delivered to me at work. Thank you Mike for making the ordeal as easy as possible. We can always count on you and the dealership for professional, courteous and trustworthy service.

  Marvin N��ez
2 months ago
Mr. Samuel Tijerina and Mercedes-Benz of San Juan team,I want to express my sincere gratitude for the exceptional service I received at your dealership. The personalized attention and professionalism of your entire team made my experience truly outstanding.Thank you for your dedication to excellence and for making the purchase of my vehicle such a pleasant experience. I am delighted with the service they provide and I will definitely recommend Mercedes-Benz of San Juan to family and friends.

  Rafael Caballero
2 months ago
Ive been to lots of car dealerships. Mercedes of San Juan, is by far one of the friendliest. No push sales staff. Even their accounting department is super friendly and easy to work with, especially Annica M. I recommend buying a car here or simply taking your Mercedes to be worked on here. All around great people.

  Samantha Cervantes
3 months ago
Loving my new ride!!! Thanks to Amanda De La Garza! She was spectacular and had the best customer service I had ever dealt with at a dealership. Highly recommend to go with her for your perfect ride! She knew just what I needed for my family and helped with the best pricing! Way to go Amanda!

  Gloria Rodriguez
3 months ago
Amazing car buying experience! Shopped at Mercedes Benz San Juan TX, and had by far the most friendly experience. Amanda is an excellent salesperson and felt very comfortable with the sale. Amanda was fantastic as well as the finance manager. From start to finish, everything was beyond expectation. Gloria Rodriguez

  Simply Shapely
a month ago
They don t care about their buyers. Do the right thing Mercedes! REPLY to The response from MB on March 8th 2024: This one review goes for my sister s purchase.It took us three days to go drop off my niece at UT Austin and we had to spend unnecessary money for an additional night at a hotel room in order to make it home in between cities due to car charging. We went through hell and back because of Mercedes. It was freezing in Austin and San Antonio in January. Temperature was at 19 degrees and there we were late at night charging in the cold and walking long distances to different restrooms with the kids because we had been there two hours charging!So again, Mercedes please do the right thing for my sister. She has kids to drive to different campuses in the valley and two business she needs to drive around for. She can t be stopping by for a charge every other hour. I have sat there with her waiting for up to two hours for charge. Audi asked us to leave because their buyers needed to charge. Put yourself in her shoes. It is very frustrating. You want us to change the review??? Then fix the problem

  Ira Garcia
2 months ago
Awesome dealership! Everyone is very helpful and very attentive. Service was quick and easy and Juan the service manager helped explain everything to me and made my visit streamline. Can't recommend enough!

  Delicia Cepeda
2 months ago
I would like to thank the people that many times go unnoticed but that make a big impact. I frequently have tire issues and I happened to be at mbsj when my vehicles tire had a nail in it. Ivan the service director made sure I was taken care of and the technician Gabriel did an amazing job in getting it done asap! I can say with confidence that not only do they take care of you asap in the service department but they make sure that you are driving safely as well. Thank you!!!

  Tanya Ramirez
2 months ago
Mercedes Benz in San Juan has the best customer service. More importantly the service dept is what really brings me back to the dealership to maintain my vehicles. Priscilla Flores goes above and beyond everytime making service visits pleasant and easy. Great job Mrs Flores and thank you for all you do !!

  Valentin Cardenas
2 months ago
Pricilla Flores in The service department at the Mercedes-Benz dealership in San Juan Texas is outstanding. Alongside The staff they are highly skilled and knowledgeable, ensuring that any maintenance or repairs are done efficiently and effectively. They provide top-notch customer service, going the extra mile to keep customers informed and satisfied. The service advisors are friendly and helpful, addressing any concerns or questions promptly. The technicians are experienced and thorough, ensuring that all work is done to the highest standard. Whether it's routine maintenance or more complex repairs, the service department at the Mercedes-Benz dealership in San Juan Texas is reliable and trustworthy. I highly recommend their services.

  River Cast
3 months ago
Excellent service from Jesse Ortiz at MBSJ! His vast knowledge, coupled with his friendly charisma and honesty, enabled us to find the right car for our needs. Definitely one of the best car buying experiences I ve had!

  Angelique Rangel
2 months ago
Mercedes Benz in San Juan is one of the best places I ve taken my car for service in parts. Adrian was the name of the man who helped me, and he provided me with exceptional service. As far as how the process went, it was very quick and efficient.

  Norma Garcia
2 months ago
I want to thank Amanda De La Garza for always helping me with my vehicle needs. She is the best sales adviser ever. Even after a year and a half of my purchase, she is always willing to help me! Thanks Amanda!Amanda is the best!

  Ricky Perez
3 months ago
Go with Joe Franco! He really helped us out in looking for vehicles that were in our best interest. He got us the exact payments we were looking for that 4 other dealerships couldn t. I d highly recommend him to anyone in the market.