Gillman Honda San Benito Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nancy Hindle
a week ago
Gilman Honda, San Benito is an amazing business. Their staff is kind and attentive, and they really listen to customers. I always know what is going on with my vehicle too, as they clearly explain all of their services and what my vehicle needs. Their prices for services are also very competitive.

  Richard Yother
2 weeks ago
Very fast, friendly efficient service had my 2009 Honda CRV work on during this time. They also fixed several issues. I did not know I had great service great service advisor Luis highly recommend.

  Dianea Ammons
2 days ago
I came in hoping I could get an earlier oil change than I had been able to schedule online. The person at the desk was extremely helpful and was able to get my oil changed in what I considered record time. I was very pleased.

  America Perales
a week ago
I went in to request a tire change. Eric from the service department assisted me from the moment I walked in to when I went to pick up my vehicle. They even shuttled me to my job! Great service and great people.

  Andrea Wright
2 weeks ago
Always have THE BEST experience here. Eric and the team really are amazing! Even though dealerships are a little higher in costs compared to the mom and pops shop down the street; I feel better knowing the experts are handling my Civic aka the little RED RABT ;) Thanks guys!! YOU ROCK!!! Now I just need to save for that Type R !

  Arnoldo Hinojosa
3 weeks ago
I am very satisified with the work that Service Advisor, Luis Rivera; Tech, Leo Puente; and Enrique Vela of the Parts Dept. did with the complete tune-up of my Honda CR-V. The car is now running great due to their work. They are professional and provide timely service and thorough explanations. I recommend them to all.

  Maria Cuellar
3 weeks ago
My family and I have bought our last 3 cars from Gilman. My parents and sisters have bought multiple cars from there too. The management and service department have always been fair, kind, and helpful. Salesperson Adolfo is who we've always trusted and worked with. Hondas are very reliable and so is the staff at Gillman.

  Silvia U
4 months ago
The service department is excellent. They are often very busy but took the time with me to explain everything that was needed and provided good affordable repairs. The service advisor was polite and courteous, shuttle service was prompt and quick.

  Joel Chavez
2 months ago
Great service from Yolanda, she helped us getting the model and color we wanted and made the purchase so easy.Also thanks to Juan Rodriguez for all the help.Definitely consider this dealership when shopping for a Honda.

  Maria Rodgers
2 months ago
Eric was very courteous and kept me informed about the progress on my service to my car. Very happy with the service and will definitely recommend this service to all my friends and family!

  Pedro Andrade
3 months ago
Excellent service! I ve taken my vehicle here for a couple of years now. I trust the expertise of their techs and the quality of their work. Service advisors are always on top of everything. I don t think I ll be taking my vehicle anywhere else.

  Apolonia E.
5 months ago
I have taken my car to Honda Gillman San Benito for service since 2017 and they have had good customer service, starting with the car salesman who sold me my car. I am thankful to the mechanics who helped me with my driver's seat this week and changed my brakes. They worked through their lunch so that I could get to my son's school in time for pick up and I like that the office has a nice waiting area with sweet bread and coffee as well as water and snacks. Everyone I've ever spoken to there seems to enjoy their jobs. They also offer a shuttle home sometimes when the work will take a while and they pick you up when your car work is done. The driver is very nice and spoke highly of his company, so does the tech guy. You can tell a lot about a company by the way their employees hold themselves. I also appreciate that Honda sends me coupons at times or the automotive department will offer a discount if they're running a promotion or simply if I ask about my options. I'd recommend this Honda dealership and automotive dept to my friends and family.

  Marco Castillo
3 months ago
It is always a pleasure going to Gillman Honda in San Benito. The Service Representative Luis, always takes it to the next level. He is police, courteous, and professional. He takes the time to explain every question, doubt, or concern I may have. Luis makes my visits to Gillman Honda easy and a pleasure.

  Daniel
6 months ago
Eric is wonderful to work with. He is professional, efficient, and got the job done quickly. Letty was great at getting me a rental car from Honda for cheaper than getting a rental car outside while my car was serviced. The shuttle drivers were great and quick at getting me to my location and back as well. I will bring my Honda to Gillman here on out with Eric and the employees here. I am happy with the service repairs done on my Honda and am satisfied to know that I have a service home here on out with Gillman Honda San Benito.

  Daniel Gaitan
3 months ago
1/9/2024Dear Gillman Honda S. B. Service Dept.;You re asking me to share my experience on the service provided by your employees on Jan. 3rd 2024. I really hate to say this, but in no way can I say it exceeded any expectations.Please allow me to explain.I explained to Mr. Rivera, I was planning for a road trip and needed maintenance on my car. I requested for my battery to be checked, oil and filter changed and perform a tire rotation. My car was done by 4:30 pm.The following Day, (morning) Jan. 4th 2024, I decided to check the oil level and tire rotation. Raising the hood, I notice the red plastic cover on the positive terminal of the battery was left aside, also to my surprise, the oil dipstick barely marked a trace of oil at the very tip. I tried 3 times, making sure it was seated correctly. I then proceeded to check the tire rotation I had requested; they had not been done either! The employee Tech 332, (Jonathon Cortez) had stated on the work order it had been done, which was false.I went back that same morning and explained this to Mr. Rivera. He then explained to me as per the Tech, that the tire rotation had not been performed because the front tires had more thread than the rear tires. The car had run over 3000 miles with these tires.The secretary came to tell me that the Tech said that because they don t usually work on Ford Vehicles (LOL) he mistakenly put 4.4 quarts instead of 5.4 quarts of oil into the engine. Why didn't he take the dipstick and verify the oil level!This person (service Tech) committed multiple mistakes, yet he looks for ways to cover up with his logic.After the car was released back to me, I took Mr. Luis Rivera s (Service rep.) advise report, that the battery was not in good condition and I proceeded to the Boswell Elliff Ford Agency in San Benito and they installed a new one.On arriving home, that same day, Jan. 4th, 2024. I rechecked all four tires for the performance of the rotation. To my surprise, only the right side (passenger) had been done and the left (driver) side, the tires were at the same location! Also, the tire s averaged P.S.I. was 29 instead of the called 33 as per the spec on the door jamb.I called and asked to talk with the Service Manager, Mr. Kalif Fazil, at about 2:55 pm. I explained to him about this situation on the tires. Mr. Kalif told me this was not possible and that he had personally been present when the tires were rotated. I told him that maybe he (The Tech) Mr. Cortez might have gotten the tires mistaken, since they are both black. To me, as a customer, someone got distracted. Mr. Kalif also told me that the car needed only about � a quart of oil.I don t think so, why would the secretary report to me a Tech mistake of 4.4 quarts instead of the 5.4 quarts the car needed. I personally, don t think it is right to cover up for one another. Why didn t the manager tell the Tech (Mr. Cortez) to use the dipstick to verify the oil level every time he changes oil in whatever vehicle?Mr. Kalif did ask me to go back to rotate those tires. I told him I might just do it myself. I m 72 years old, I ve decided to go to a tire shop instead of taking that risk of getting myself hurt. This has been a very bad experience for me and my wife. I agreed on a 3-year maintenance agreement and paid $586 dollars and got 6 tickets for these services. In April of this year, it will be already 2 years since We bought this car at Gillman and I ve only used 2 tickets. To us, this has been a very expensive maintenance agreement. My wife and I do not travel much. And to top it off, we get this kind of service. Holly, can we please get some refund?To the person who serviced our car, I have one word of advice. I don t have a paper saying I am certified. I just used a little come sense, that s all.I do want to make a positive note, I appreciate the honesty and transparent words and understanding from Mr. Luis Rivera (Service Rep). Thank you, Sir .Sincerely, Daniel Gaitan

  Elyssa Gonzalez
a month ago
Great customer service! Eric was amazing! He was genuine and helped me tremendously. I trust my car with the service department. They always are willing to help and go out of their way.

  Yvette Ocanas
7 months ago
We had excellent customer service by Eric from the service department. He made sure that we were well taken care of. He went out of his way for our safety and treated us like family. He went above and beyond to help us. I have never had that type of personal experience with any car dealership. Our car was repaired right away and didn t have to wait too long for it. I highly recommend their service department and will definitely be doing business with them in the future for our next purchase. Highly recommended!

  Andrea De La Cruz
5 months ago
Always has availability, fast and very knowledgeable staff, they truly are the best out there. They go above and beyond and I greatly admire their hard work. They earned themselves a very loyal customer .

  Dorothy Trevino
2 months ago
Reasonably priced in both buying a vechile and vechile maintenance. Unfortunately the dealership closer to us is always packed and over charges us. The extra drive is worth it. Great people who are always able to help.

  David Gonzalez
3 months ago
Great customer service and work in my Honda was completed in a timely manner. Eric in Service is a great guy... Highly recomended.

  Denyse Rivera
3 weeks ago
Eric was amazing as always. Keeps us well informed of what is happening to our vehicle!! Amazing worker!!

  Alfred R. Arismendez Arismendez
3 months ago
Took my 21 pilot in for recalls and radio clock. Clock will reset to 6:00 every time you start the car. It was supposed to be fixed. Nope it was not fixed. Service guy said they updated and fixed clock. Still doing the same thing.

  Bartley Webb
4 days ago
Always professional, always honest and up front, always explains all issues in detail, and pricing is reasonable.

  Linda Pena
3 months ago
We had to take our 2018 Honda Odyssey in for recall. Gilman Honda staff were very friendly and efficient. Thank you!

  sara contreras
5 months ago
Excellent service and very helpful when it comes to explaining details the car needs. Also having a shuttle is very convenient when I have to be at work on time. Thank you Gillman Honda in San Benito

  Roger Stevenson
a week ago
All was good it took a little over an Hour everything was smooth and easy

  Lucy Manzano
4 months ago
Appointment was set up for car maintenance. I got there 15 minutes early and the car was taken in right away. There s water, coffee and donuts while you wait. The staff is very friendly.

  Alfredo Barrera Jr
7 months ago
Eric and his staff were really awesome. This is the second time I take my Honda Accord for preventive maintenance, since buying it for my daughter and they have all done a fantastic job on my vehicle. I'll be coming back to Gillman for any of my vehicles needs. Keep up the great work Eric!!!

  Pedro Gonzales
3 months ago
Excellent service from my sales person Yolanda who made my first buying experience so easy! Highly recommend!

  Rudy perez
6 months ago
Had a great experience working with the service team at Gillman Honda!! Great service , plus gave me updates on process on the work being done. Thanks to Letty & the team!! Excellent experience!!