Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  J Trial
3 weeks ago
Horrible service! I came at 7am with an appointment and it s currently 9am and I m still waiting for them to service my car. It is Friday, March 22. They started taking customers at 7:35am, 35 minutes after they are scheduled to be open. It s really bad.

  Al De La Cruz
6 months ago
Today I arrived before 7am which is the opening time. I was the second car for an oil change. They opened at 7:15 and when the associate male with a ponytail came to the door he said he wouldn't work on anyone's vehicle because he was the only one. He said we could wait but didn't know what time the other employees would show up. This is laziness in the biggest way. If the late employees have a smart phone then they have an alarm clock. No management around either. Ridiculous!!!!

  Tara G
7 months ago
So I went into the auto department thinking I had a 9 am appointment the lady was nice and said they don't give appointments for oil change I immediately wanted to speak to the Manager I was mind boogled because I spoke to someone the day before and set up a appointment I was talking to the young manager he kept looking away tryed to set me up to get a oil change I wanted to speak to another manager I just wasn't satisfied with our conversations and no eye contact when the other manager came she kept eye contact remained calm and asked me good questions like was I sure I had the right facility. I thought I was sure and was about to get upset . Then I called the number and I was at the wrong place. I apologized for being at the wrong place. The second Manager handled the situation very professionally Thank you so much for giving me options and really look at in that situation. Her name started with a T. So I give five stars for handling my slight frustration in a professional way . Once again I apologize. I am getting old and forgetful.If I had money to buy y'all tacos and a drink I would. But for now I humbly appreciate you . Stay amazing and calm

  MarthaGraciela93
11 months ago
Don t bother coming here to get any service I was trying to get an oil change I was there at 6:30 am I couldn't get a straight answer from any employee including the managers at what time the auto center opened. the manager said either 7 or 8 depending at what time they bother showing up. Someone finally arrives at 7:30 and they tell me they can t do a oil change because he s the only one there and no one will get there until 11 will at 8:53 another employee is there and there doing a oil change for another customer.

  Diane Roberts
a year ago
Got an oil change and cleaned the fuel injector. Waited 10 mins shy of 4 hours! When I called, they said they couldn't give me a wait time. Another Walmart gave me a wait time, I don't understand why this location said they could not. Probably because if they did, I would have went to another location. Will definitely be going to another location for my next oil change.

  Briana Martinez
2 years ago
We came in and there was only one vehicle ahead of us. We were quoted a time of 30-1 hr for an oil change and battery check/replacement. We decided to do some grocery shopping but before we left the area an employee came over and said @hey I m charging your battery - you won t have to replace it . We are done with walking around an hour later come to grab our keys and pay and they tell us our battery is dead and will have to be replaced. We re annoyed no one called us to tell us the status changed but fine. They say they need a manager override (turn of key). We wait an additional 30 minutes for a manager - we asked them what s going on they finally call one. She shows up. Over 3 hours waiting for an oil change we find out they were done replacing the battery but we re just starting on the oil change. We were done at this point and asked for our keys back. HORRIBLE COMMUNICATION BETWEEN COWORKERS, LACK OF TRAINING, KNOWLEDGE OR AWARENESS. Go to another location.Services: Auto battery replacement, Air conditioning, Oil change

  Joanna Sierra
2 years ago
Came here for an oil change and I specifically told them the vehicle needed 6.6 quarts as it specified in the manual. Purchased full synthetic and was charged the extra quarts that I wasn t given. As soon as the car drove to me, I heard the lifters so I went to check the fill level which, to be exact, it was in the middle of low and high. I ve done my oil changes for years, so I know where it s supposed to be filled. Spoke to the manager, which was not professional at all, and showed her the receipt showing her I had paid for the extra quarts that weren t given to me, and she just kept repeating that it was given the 6.6 quarts because apparently they have a jug that tells them the quarts. When I was done arguing to this so-called manager I purchased a 1 quart bottle to fill in the rest. I went back inside to prove that it was low by showing her how much it took from the bottle that I purchased afterwards (which was more than HALF) and her answer was we don t fill it higher. Only the middle of add and low. Never coming here again. You re better off doing an oil change yourself. I spent $74.64 and if I would have done it myself I would have spent $29.07.Service: Oil change

  Natalie Stockton
a year ago
Super quick service but it can be hard to get someone on the phone. Replaced all four tires with a warranty for just over $400, and the manager was very helpful.

  JDLR95
2 years ago
Went to get two new tires for our car drove two hours from out of town with an appointment at 4PM we arrived at 3:45 i was told they would get started on our car right away because our appointment was scheduled for 4 they were not done with it till almost 7 PM!!! Not only that they had someone from the technology department "helping" at the cash register who had really no knowledge of what to do or how to help on top of that he had the manager help a group of women out with a battery that had just got there when i had already been in lime an hour. This survice department is HORRIBLY mismanaged would prefer not to use it again. Manager didn't have a clue what was going on.

  Christa Alexa
4 years ago
My husband and I are here getting an oil change. Dropped the car off at 12 noon, it is now 6pm the car finished but we cant check out because the manager has to approve it. The poor guys out there are busting there buts trying to get there work done an customers out as fast as possible. Then the manager takes his time to get to the automotive side an decides to take care of the people at the back of the line b4 a customer that's been waiting for hours!! Manager on duty is ALBERT!! Not even I'm sorry for the delay, or sorry for the inconvenience NOTHING just a snobby look while he smacks his gum. Terrible that the manager is making the department look bad. We usually never have this much trouble!!

  Maricruz Annette
a year ago
This auto care center is literally the worst. Staff arrives late which causes them to open hours late or not open at all depending on whether they even want to work. It has happened to me on several occasions when I go during business hours and the gates are closed with no staff, no note. On top of that, no one ever answers the phone.Service: Oil changeService: Oil change

  George Amaya
5 years ago
The work they do is ok. A while back I did have a little problem with the service. They forgot to put my oil cap back on my van when they did an oil change. But manager treated me with respect and solutions were solved. I have gone back and they have done excellent. The prices are great. Cheers!

  Thought Provocation (Mr. Disillusionment)
5 years ago
Yet Another Example of "What N t T D " as an employee of Walmart . So after 1 week of having to charge my battery the night before I intend to drive it I check my vehicle out the alternator checks out, cable connection to battery are clean and tight. I even checked for parasitic draw. The only other thing that it can be is the battery. The battery was purchased at my local Walmart . So I decided to go into the automotive department and right away despite being at the front of the line I was immediately told that I had to wait while the paying customers were checked out. Finally after a long ten minutes g highly skilled cashier tested the battery and said that the battery was working. After a brief discussion on the finer points of customer service and why it was "the right thing to do", the cashier reluctantly agreed to warranty the battery. However, she was unable to locate the serial number of the battery. Now I'm not sure sure if this was a ploy on her part to avoid warranty of the battery or what, but it sure was convenient for her, because she said that unless I had the receipt from 2 years ago there was nothing more she could/would do. WOW!!!!! I don't know what More I can say or do.

  Stacy Silva
4 years ago
First and last time going. I checked in my vehichle at 540 for an oil change. The service clerk was not very knowledgeable. He asked me what kind of oil does my truck take and i said im not sure thats why i am having you all change my oil. So i had to call my father to ask him what oil my vehichle uses..just to let the service clerk know. I never been asked that question before at any other automotive place. He gave me en eta wait time of two hours. So i left for awhile and came back an hour later. I see someone checking my tires so i go and ask him..is it close to getting the oil changed ? and a man named manu says that they were looking for the owner of that vehichle. My info was not in the system..my keys were misplaced..and they had no idea what service i was there for. So had i not gone back to check on my vehicle, it would of never got worked on! So they had to redo my information again. So 2 hours turned into 3.5 hours and i was very upset over all with the service. My vehicle was finished at 9pm so I asked for a discount. They called the manager named travis. He heard me out but he didn say sorry or anything. He said hold on and he went to talk to that tech named manu. Manu comes in and tells me he doesn think i should get a diacount because everyones vehichles took about 3 hours. I told him thats not the point. My info was lost..my keys were misplaced..service would of took a lot longer had i not came by to check on my vehichle. Then manu says well everything was resolved..we still ended putting ur info in and we did ur oil change. Then he says by the way..your vehicle was very hard to work on and i almost declined it but we still did it. I told him...well how is that my problem? Its your job to fix automotive vehichles its what u get paid for. ..and a real professional place would have told me during the middle of servicing if there were any issues. Not after i was done voicing my concern. So i didn get a discount but I will be calling corporate. And travis the service manager had no input. I don't even know why he was called or why hes important he did nothing. I dont care how cheap it is i will never go back for car servicing ever!

  DAngel
5 years ago
I took my car in for an oil change and to have my tires checked because they were trembling. It was making a sound like there was a flat but that was not visible to the naked eye. I was given the oil change and was not told there was a leak. I was told that all I needed was air. One day later same noise. I took it somewhere else and my car needed two new tires as I suspected, struts and hub bearings. My car is running alot better, no more trembling. I will never go back, nor will I recommend it to anyone.

  John Garcez
5 years ago
With empty bays oil change takes at least an hour. No sense of urgency or politeness toward the customers. They also have you sign a waiver that if you leave anything in your vehicle and it comes up missing, they are not responsible even though it's in their posession.

  Sara Alegria
4 years ago
My first time and last time here I brought in a rim and purchased a new tire for it I waited over 2hrs and still waited 20mins past closing time. The entire time my tire remained leaned up against the fence until 5mins till closing someone was able to get it fixed. They had me move and stand in line 3 times because I was in the wrong line. The woman working with them was rude. The guy behind the counter couldn't tell me how many people were ahead of me. I could've gone to a mom and pop tire shop and gotten it done faster and cheaper But my car broke down within blocks away and was forced to come to Walmart. I've heard stories before and did think much but I found out the hard way. Never again!!!

  Rolando Garza
2 years ago
The manager on Military Drive sucks. I've gone to change out the battery for a good one and she told me it was "fine" even though battery acid was leaking from the top.

  Thelma Urrutia
2 years ago
Very poor... I bought new tires and one was defective and air pressure was not checked. The air was coming out of my tire where you could hear the air coming out and the person who worked on it did not double check his work. I will never go to the one on military dr. And Roosevelt.

  Mandy Rios
2 years ago
I've been sitting here for 3 hours. My car has been in the bay for an hour just for an oil change. I've watched the service technician fiddle fart around rather than change my oil. Now...he decides to take his lunch without finishing my oil change! Worse service ever!

  Rachel RAYANNE Rivera
5 years ago
I was there from 11:30 to 2:30 to get my tire fixed even though they took a long time they always do a good job I take my car there for pretty much everything the longest you wait is about 2 to two-and-a-half-hour wait

  Daniel De Leon
2 years ago
The tire and lube express never answered the phone , then someone did and hung up. Very poor management hiring people who don't like to work. This place sucks I would not recommend them for anything

  Rebecca Lopez
a year ago
Good service at this location.. they are always busy, but that's because they will take care of their customers.

  Lucky Louie Gonzales
4 years ago
Just had an argument with the oil change guy at Walmart. He said if I don't like the service to go somewhere else. Manager is going to review cameras cause I don't think he changed the oil filter. oops!

  Esther Sloan
4 years ago
Went for an oil change. Arrived before they opened. Still waiting for someone to even acknowledge my arrival 20 minutes after the auto center opened. Drove off. Save your time, gas and money go elsewhere.

  Steph Proo
a year ago
Got oil change , prices was 28 for oil change and 10 for flush. Theu were fast and professional.

  Fernando Vitela
2 years ago
I bought tires online then made appointment to have them installed at 1pm Sunday. Then got call that so call tech could install my tires so why is he there for .getting payed probably over 20 and hour

  augustina Payen
2 years ago
moses in the car center and the whole staff were awesome and super helpful. i had a screw in my tire and they fixed it . my warranty covered it all.

  Lancerri USA
3 years ago
The Worst Auto Service.. Waited 2 hours for them to start my car the night before. Sent away returned for 8 am appt. They have not started at 11:30. Avoid this place at all cost.

  am plumbing
7 months ago
Was charged for wrong tires and never got a refund for the difference