Red McCombs Hyundai Northwest Service

Reviews

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  Cameron Lott
3 days ago
I recently had the unfortunate experience of dealing with Red McCombs Hyundai's Service Department, and it was a complete letdown from start to finish. My fianc� and I had initially chosen this dealership based on its purported reputation for quality service, but it has become abundantly clear that such a reputation is entirely unwarranted.From the moment we arrived, the staff exhibited a notable lack of professionalism and seemed entirely disinterested in assisting customers. We were greeted with indifference, leaving us with the distinct impression that our presence was an inconvenience to them. Exceptional customer service should be a cornerstone of any business, yet it was conspicuously absent here.Compounding our dissatisfaction was the substandard quality of the service we received. We brought our vehicle in for what we believed to be a straightforward issue, only to find that the repair took much longer than initially promised. To make matters worse, the problem was not even addressed on the day of our appointment. We were told they were "overbooked" and had to bring the car back another day. Our car sat untouched for three days before they even began working on it. Once they finally looked at the car for the recall, they ordered the necessary part, leaving us waiting even longer. It has now been a week, and our car is still not ready. This experience has been not only frustrating but also a significant waste of our valuable time.In conclusion, I strongly advise against entrusting your vehicle to Red McCombs Hyundai's Service Department. On a scale of 0 to 10, I would rate them a resounding 0. I would not recommend this dealership to anyone under any circumstances.

  John Gilbert
a year ago
We had an appointment on a Monday and called everyday without a phone call back. I would suggest you take your car somewhere else. We were without a car for a week. When we did get a phone call and went to pick it up, the paperwork wasn t even done. I asked for pictures and was not given a straight answer, so I really don t think they did the recall. Go to World Car. They are going to check my car over thoroughly. The employees didn t look happy and that comes from the from management. I don t blame the employees as this dealership is struggling with changes. What I would do is more research they wanted to charge me $1200 to rewire my car wire harness, they didn t know I was a service manager service or service writer and warranty specialist for a Winnebago dealership so they looked at me, dumbfounded. Do you know what I found out about my car? It wasn t them All I had to do was plug-in my car to a device that most of the world knows about and that is located underneath your left or middle steering column. With that being said, I did not tell you my story that my car was dying it was stalling and was scary. I was afraid that I would die in the middle of traffic, but no help from them. I found it myself. Had a friend help me and it cost me $18.95. If they really did a diagnosis It would have told you what s going on with your dying installing car because it stores the code in the Ecu.

  Kathryn Hargis
a month ago
Hunter helped me out at this location. He was very knowledgeable and tried to get me the best deal possible. He even brought around the other car that I was considering so I can compare apples to apples. And he followed up afterwards but never pushed the sale.

  DRO- DaRebelOne
2 months ago
I have called this place for three days to make an appointment, left messages and even spoke to a representative who told me someone would call me back. Today I called and they hanged up on me. This place is amazing for all the wrong reasons.

  Gilberto Perez
2 months ago
I just want to inform everyone that brings Hyundai good luck they have very unprofessional service and general managers Mr Patrick will not reach out back to you when email him and they tell you nothing lies they told me they would give me a loaner and my car's been there over 30 days and this is the second time supposedly my car was going to need priority if you call priority 30 days that's kind of ridiculous so just be aware when you take your Hyundai

  Noel Mesa
4 months ago
I called to make an appt. and am told they are busy ,and they'll return my call. I cld. twice today with the same response and no call back. Don't they care about us Hyundai owners, or do they need more people to answer the phone?

  Thien Hoang
10 months ago
Second experience here and likely will not come back if I can help it. First time was for oil change. Took several hours (which is good considering the long wait here) but they forgot to put my tire s pressure valve caps back. Second time was for a recall. Called and made an appointment, which took a month out before I could come in because they had to order the parts and fit me into their schedule. Came in and was told I couldn t wait because it would take a few days. Had no loaners so I had to shuttle home with my two babies in tow. Hopefully they set expectations low and get it fixed today. Supposed to be a simple windshield wiper recall. Otherwise I have to Uber to work for the week.

  Sabrina Marie
6 months ago
I was sold a vehicle with wheel lock, without a Key for the locks!!I am stranded with a flat! All representatives in this company and location kept giving me the run around . Hanging up and sending me to the wrong department.Sales representative Brady told me that s how they sell the cars sometimes without the key for the locks !! That s so evil to have people STRANDED and WORRIED!!Big Thank you *5STARS* to the PARTS DEPARTMENT! For giving me solutions and ideas on what to do Rule #1 stick to Dodge

  Tracy Bel
8 months ago
I purchased a used car here and was charged a $995.00 reconditioning fee. On my first road trip across West Texas on my way to New Mexico, I started getting a transmission overheating warning telling me that I needed to slow down. I was unable to go the speed limit without the warning light coming on. Obviously, I was unable to make it to New Mexico. I took my car to a Mitsubishi dealership and was told there was too much transmission fluid and if they fixed it, it would cost $300 so they recommended I take it back where I bought it from. So, I did. No accountability. Stated they didn't need to check the transmission fluid levels and that the previous owner must have done that. They gave me a loaner while they fixed it, A couple of hours later they called that it was ready. It wasn't ready. I waited a total of 2 hours to take it home. You would think if they are going to charge you for their cost of doing business, that they would actually give you a car that is safe to drive.

  Didi Mldbv1586
7 months ago
This is where I bought and serviced my car since I bought it for 1,5years. The service center is absolute trash. Especially general manager Patrick Stephens. They scratched my interior 3 times. In a third time I took some pictures and left a message-please do not step or scratch. But this time the scratches were deeper and more. Told Patrick Stephens, he totally blamed it on me. He said That s I did it. Do not service or buy no car here. Trash trash trash!!!

  Charles
8 months ago
Lack of service center. I purchased a brand new car and within 2 months of ownership it began to stall while driving. I had it towed here and nothing has happened in over a month. 1/3 of the time I have owned my car it has been in the shops. I never get calls, my calls never get returned, and I get no updates whatsoever. Avoid at all costs.

  Max Mustermann
a year ago
Really should change the name to the "non-service department". Expect to leave your car at the dealership...for 2-3 days or more... until they have time to look at it. Yes, you read that right, you have to leave your car there. Even worse, is they offer no loaner cars and acted if you're crazy for asking.Doesn't matter if you have an appointment or not, your car will sit there until they are ready. I asked if they could simply call me when a tech was free or close to being free, and it was a hard no.Staff is friendly enough, but that doesn't help me when I can't get my car serviced or important recalls rectified. For a recall they actually wanted to send the part back to Hyundai while my car sat there in the shop and they said it would take up to 10 days.Keep this in mind if you buy a Hyundai.Services: General repairs & maintenance, Tire rotations, Vehicle safety inspection, Auto maintenance

  Jdee Rodriguez
9 months ago
First time they kept my suv in the shop for about 2 months. For body repair on the fender. No communication or loaner horrible service. Second time I went to buy a part for my genesis they where charging me over $400 for a $17 part never again. AVOID AVOID AVOID.

  davduke8
a year ago
Merely PATHETIC...1. Red McCombs on Loop 410 doesn't work on cars newer than 2018 (bad).2. The service guy (Eddie) is rude & very condescending. I showed up for an oil change & a system diagnostic. They told me it would be about an hour to an hour and a half. Once I got there, it changed to 3-5 days for diagnostic. Seems a bit ridiculous to just tell me the fix action to a problem that I'm telling you that I have. Plus this was a known issue that the manufacturer alerted us to.3. I waited 6 days with no updates then when I called. Nothing had been done to the car not even the oil change. I was told the car was in dispatch and hadn't been picked up for service yet.4. I told them I'd just come pick up my car (Genesis G-80). When I arrived there were 6 guys in the service temporary trailer watching the NFL playoff game. All the while customers are waiting to get their looked at. I asked to see the manager & I was told that he was unavailable... hummmmm?STAY Away I would say...!5. On my way home I called the Hyundai-Genesis dealership in Boerne & set up an appt for the oil change and to get the issue looked at. I asked do I wait or leave the vehicle. They said they would change the oil & get the diagnostic on the same day at the same time. That is how it should be done.To add, in July we went to Red's, when I was looking to purchase my Genesis & they only 4 G-70s & 1 SUV. The salesperson acted like he didn't want to be bothered. I had to ask him if he had something else to do or somewhere else to be. Because of their limited inventory and his obtuse attitude, I went all the way to Tyler TX to purchase my G-80.This place is a hot mess

  Won-Haeng Lee
a year ago
dropped off my car like 5 weeks ago for the recall (software update) and the engine knocking (notorious Hyundai gdi engine defect). Metal flakes and sludge are found in the engine. The diagnosis and repair are being processed under the warranty. I am not sure what makes it take this long, but I still have no ballpark to get my car back. Also it is hard get notified updates, I had to call several times every week, and many times they are not able to reach out to. I would not recommend this place if you need your job done in a reasonable time.--------update: The whole repair process took a little over 2 months. Luckily (?) they provided me a loaner car for a week right before picking up my car.

  Mark Little
a year ago
Worst dealership experience imaginable, from someone who spent 5 years working in Service, Parts, and Detail departments and purchased/sold 15+ vehicles. Took our 2020 Hyundai Ioniq Plug-In Hybrid in for a scheduled 30k mile service on Jan 11th. Waited in the "waiting room" trailer for about 4 hours without any updates, snacks, or courtesy shuttle rides, ended up walking to Taco Palenque for lunch. On the morning of Jan 14th, the car's engine began shuttering, check engine came on, vehicle's speed was limited to 8mph. I checked the oil, which appeared to be overfilled. Had it towed back to Red McCombs Hyundai Northwest. They told me they could look at it in 7-10 days and didn't have a loaner car available. My wife's Hyundai app showed that they idled the vehicle for at least 4 hours, but the shuttering happened while the engine was cold, so a simulated road trip probably wasn't necessary. They ended up giving us back the car a few days after it was towed in, stating that the check engine light came on because of a recall that they performed, though they didn't take care of the supposed recall when it was in for service 3 days earlier and didn't tell me the check engine light code. The only recall that has ever been issued for the car is to correct a potential battery short. The steering wheel also had 8 new scratches. The engine still makes a noticeable rotational mechanical noise upon acceleration and the check engine light came back on the very next morning after driving it home. Patrick Stephens hasn't responded to my messages and hasn't e-mailed me in 4 days, and has only sent me his phone number, but I won't be communicating over the phone. Go literally anywhere else.

  Cole Almour
a year ago
I visited here for have schedule service completed on a 2021 Palisade vehicle we bought from the sales team. The service team's professionalism, empathy and overall customer service is extremely poor. I had the displeasure of working with Eddie Soliz and Emelio when checking in and being informed that the pre-schedule appointment for my vehicle I had made online essentially meant nothing. I was informed that they would only be able to put my vehicle in queue to be looked at withing 5-10 business days and 'unfortunately' they had no loaners to provide. When I then offered to bring my vehicle back on the 5th business day (or another specific day), I was informed that they could not do that and I could only leave my vehicle there if I wanted it to be looked at. With absolutely no empathy to the situation of leaving my family vehicle-less for a week plus, their nonchalant attitude is the epitome of all of my service experiences with this team. Needless to say, I will NEVER do business with this 'service' team again. Their management should take this comment as an opportunity to learn what NOT to do. If I could give this review negative stars, I would. My advice Take your business to Superior Hyundai. Hyundai Northwest s Service department is a cruel joke of a business being played on the citizens of San Antonio.Edit....After multiple attempts to contact the 'Parts & Service Director', Mr. Patrick Stephens, to avail, I have lost all hope in this establishment to correct their errors. Ultimately, it is a testament to my previous sentiment. They simply don't care.

  Briyah Rickard
2 years ago
I needed a tire repair and had a terrible experience. I have insurance on my tire and am able to get it fixed for free. I came in on Tuesday as a walk in to get it fixed and they said it would be two hours until they could see me and that they d have to call my insurance to see if my tire could be covered. They were very rude about it. They recommended I make an appointment for the next day so I did and asked if they could contact the insurance to ensure that would be covered. They did not. When I came in the next day they took an hour to tell me I needed a new tire which was information I already knew. It then took them more time to call my insurance just to find out it was not covered. (I gave them the wrong insurance so this is partially my fault) if they had called the day before I wouldn t have had to waste the one hour sitting there waiting for them to give me information I already knew about my tire

  Mohammed Alrefaee
a year ago
Sold us a broken car, needed a new engine after 4 months of purchase, plus 1200$ in other repairs.The car almost caught on fire with my and my infant 5 months old baby in it!Avoid this place at all costs! Take your money elsewhere!Update!After charging my warranty 10,000+ and my copay was 1800+They did the worst job possible ! They re unprofessional, messed up the cars speakers , the cars has 2 new dentsThe transmission isn t properly connected to the new engine at all! Had to take to a friend to help finish the job they started . How are you all still in business is beyond me!

  Regina George
a year ago
Horrible customer service the guy acted like couldn t be bothered. I had appointment for replacement of door handle when show up was told because made appointment through Hyundai app I was not aware would need to leave vehicle for 14 days before they could look at and while asking why he was already telling me he was just go ahead and cancel my appointment because if didn t leave it and left I would have to start the process all over.Service: Body & Trim

  Gina H
a year ago
I was with my mom when she purchased a new Genesis Gv70. Chris her salesman was amazing along with the rest of the staff. She is so happy with her new ride. I would definitely purchase a vehicle from here.

  Elisa Herrera
2 years ago
Purchased my daughter's first car at Hyundai Northwest. Paul Flores made the whole process easy and effectively. I was able to apply online and pick out a car while I was at work. Of course we went to the dealership and test drove the vehicle, immediately my daughter fell in love with the car Paul picked out for her. The quality of customer service we received was exceptional. Having the option of shopping online made the purchase smooth. Come see Paul if you're in the market for a new car.

  Kathy Smith
7 months ago
Could not schedule a maintenance appointment until 2024! And no one from service department would call back after multiple messages. Took my repair to another dealership

  Brittany Miller
3 years ago
Didn't even make it into the dealership. After inquiring more details regarding a vehichle I'd seen online, I was contacted by Tom Mandavi and received the most condescending, unknowledgable, and unprofessional customer service I have ever encountered with ANY dealership. It takes a lot for me to complain, especially on a public platform much less to take the time to leave a negative review on a business and I highly recommend going elsewhere for your vehicular needs.

  Paulerocci
9 months ago
This Google review is for the service advisors YALL ARE DOING A WONDERFUL JOB KEEP IT UP!!!!!!!! right now it's haaaaaaard working that service drive but yall keep going strong and don't loooooose focus

  Knight Wolf
a year ago
Service Department needs improvement, online scheduling system needs improvement. I WILL NOT RETURN to this location. Do NOT expect a loaner even when you schedule accordingly.

  David Puente
a year ago
My wife s car has been there more than two weeks and it s hard to get in touch with the tech there. I left a message for the service manager to provide some support and get some answers. Let s see how that goes.

  Deanza Mims
a year ago
I come here to service my vehicle because of the amazing customer service Eddie Soliz provides! He is super friendly, knowledgeable and QUICK!

  Ronald Reuter (Ron)
a year ago
Repair timely and cost was appropriate. When I had questions about items needing repairs, the manager reached out to me very quickly

  Jose Alonso
2 years ago
Sold my vehicle to this dealer but the service at finance it is terrible.I did business there because of Jordan in sales other than that the service it is terrible