Red McCombs Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matthew Fulghum
a week ago
While my service provider was nice, he was not very responsive. I took my truck in on Friday and he told me after they were able to diagnose the issue he would call and the latest I would hear back from him was Monday. On Tuesday, I still had not heard from him so I called and was not able to speak with a service rep. Called back Wednesday and was told my truck was next in line to be looked at. They worked on it Thursday and I was able to pick it up Friday. When I picked it up, the AC was not working (I had no issue with it before this). Called and they told me they would diagnose it for free when I took it back in. When I did, a rats nest was in the engine and they had chewed through some wires. I know there is no way to prove it happened there but 4 years in my driveway and this had never been an issue. I know when you don t start a vehicle for a while, sometimes rodents will nest in your engine. Was then told it would be north of $900 to fix it. Obviously not happy with the entire experience, I declined the repair and took it else where for another opinion. The new shop fixed the issue for $578. Just overall unhappy with how I was treated and obviously my tuck came out with more issues than it went in with. As a UT grad, I love Red McCombs but unfortunately will never do business with them again based on this experience. Be cautious when doing business with them.

  Kalee Coile
a month ago
I came in for regular maintenance, the service was done well, not much to say on that. But the customer service from the cashier lady was horrible. I asked for military discount and instead of just simply applying it she made a comment about stating oh no they don t like when we take money from their service . Instead of possibly thanking me for my service in the military or not saying anything at all and just giving me the discount. Again the actual workers were great, it was simply the cashier. I won t be coming back to this location, because I ve never had any issues at the other Ford McCombs.

  Rodegar Santos
a month ago
This location was awesome! They had great customer service with pickup and drop-off of my vehicle when it was serviced. Additionally, everyone I dealt with was very courteous and professional. All staff clearly communicated with me at various stages of the service process along with text updates when events occurred.

  Esmeralda Chantaca
a month ago
Chris Beltran & Joe Flores were both great! Chris helped us with the service portion & had great customer service. Joe helped us by looking at new vehicles. We told him we weren't buying just yet & he didn't have to walk around & he still did giving us information without pressuring us. We will definitely be buying from him in the future. Both men had excellent customer service & people skills!

  Rosie Caracosa
a month ago
My husband and I were shopping for a vehicle for our son our sales guy Oscar Ceja was awesome! He made the process super easy and showed us all the options we were looking for from comparing the rims to the inside of the vehicle. When it came to negotiating the price he was very transparent and easy to talk to. Never felt like he was taking advantage of us. We will definitely be recommending Oscar to anyone we know.

  Daniel Dillard
a month ago
Great Service Department. My daughter is a college student at UTSA and we live 2 hours away. Her vehicle was towed in on a Sunday night (leaving her with no vehicle), Monday morning they immediately got to work on the car, that afternoon we had a diagnosis of needing an extensive transmission repair, and by Wednesday her car repair was completed, AND they delivered her car to her at her dorm! Super nice people to work with, they were very understanding and kind. All this was done via phone calls. Never have had such an easy and comforting experience with a dealership Service. Highly recommend Red McCombs. I will be using them again if needed.

  Thomas Buster
a month ago
I had a recall on my Lincoln MKC and was having problems getting the part needed to make the repair. The Lincoln Concierge Service contacted Red McCombs and they sent a team of service technicians that replaced my recalled part at my place of residence. I was extremely happy with the service that I received. Everyone was very nice, knowledgeable, and very helpful in resolving my issue.

  Stephanie Fischer
a month ago
After having a lot of issues at another dealer I came back to where I purchased my Bronco. They treated me kind, respectful and not like most would treat a woman when it comes to cars. Even though Red is 2 hours from home it s worth the drive for repairs. Thank you!

  Danielle Flores
5 months ago
Dropped my truck off early in the morning for a recall. Ruben Rodriguez took excellent care of me, and communicated clearly on how long the service would take and when my truck was ready. Entire staff was incredibly friendly and helpful, and I will always give him a call for any future needs. Keep up the great customer service, you guys rock!

  Nayelli Hernandez
a week ago
I have honestly had and still having a bad experience with the Ford Service. I have a 2021 EcoSport and from within the first 6 months I got the car I had already began having issues with it. My car would go to a complete stop when breaking at a red light or stop sign and my car either would take hours to turn back in again or it I had to place jumper cables to get back on. Ford service first insisted that it was the computer program of the car failing then that it was the engine and held onto my car for a while to wait for the part to come in but once I got the car returned back to me they said it wasn t the engine after all that it was the battery and that they had replaced it and that the car should no longer have any issues but never kept any communication about it until they day I picked up the car.Currently I am going through an even worse experience with Ford Service. The beginning of this year my car began to have the same issues but was also having issues with the velocity. I would drive and after hitting 30 miles my car would kick back and the power train and engine light would turn on and my car would start producing a weird fume smell from the air vents. My car was in the shop for an entire month and throughout that month I had very poor communication within the ford service and my advisor. I had to be the one to repetitively call and ask for an update for my car and constantly have to be the one to ask for a rental, which I didn t receive after 2 weeks of my car being in the shop, and the advisor still had attitude towards when all I wanted was some type of update of my car. After receiving my car back after a month, within the first 3 days of having my car back, my car once again received the power train and engine light notification. I took the car back and after a week of them having my car in the shop again,(I did not receive a rental) I received a call stating that Ford service could not find any issues with the car and my car was ready for pick up. I have had my car back for less than 2 weeks now and I have gotten the same notification 3x while driving. After advising my advisor of what s going on all she had to tell me was to bring my car back in tomorrow but that if the notification isn t appearing on the car when I bring it in that they can t do anything about it. She also had the audacity to tell me that the last time my car was in for a week that I didn t give her and ford service enough time to check my car but then why did they call and tell me that they couldn t find anything wrong and that I could pick it up already. My frustration is that I pretty much have a new car and it has failed me over and over again yet Ford Service can t seem to find anything wrong with my car and continues to gaslight me. I m at the point where I don t even feel safe drubbing my car but I m left with no choice because I need a vehicle to get me to and from to work and they don t even have the decency to provide me a rental when they know they re going to have to keep my car for a while. I hope everyone else s experience has been better than mine because feeling unsafe in my 2021 EcoSport has been the worst experience.

  Andrew Rodriguez
2 months ago
Everything at this place was perfect. Real friendly and courteous. Took my vehicle for a recall on a hose connected to my power steering same day and was ready the same day. The only complaint I have is when I picked up my vehicle I know for a fact somebody was searchibg through my belongings. The pocket behind my seat was searched because I had things in there that were thrown out like if they were looking for something but other than that fast and courteous.

  Mike Byrnes
a month ago
Your quick lane is a lifesaver and it works. Your service department not so much. A customer has to be able to schedule in advance a service where you do not have to leave your vehicle for three days before it s looked at.

  Garrett Devita
2 months ago
Dropped off two of my 3 trucks there and told I needed them back ASAP. The first service advisor told me I could have one back the next day and didn't even look at it for 4 days I had to come get it with nothing done not even the oil change. The second truck got dropped off for a tune up, $1100 later the check engine light and 2 other lights came on. I took it back and told them I needed to leave town in a week. They didn't fix anything in that week and tried to charge me a diagnostic fee even though they broke it. This was the worst experience I've had with a ford dealership.

  Kimberly Sprouse-Zoeller
a month ago
I purchased a side mounted toolbox with my Ford Rewards Points. When I was purchasing it I asked about the install cost I was told it was included. However install at Red's does NOT include the "SERVICE FEE" that I found out after I was finally given the correct person I needed to contact. I was bounced around to full voice mailboxes to the wrong people for 2-1/2 weeks. I made an appointment finally and I I took my truck in and since I needed an oil change as long as it was there I would go ahead and have the oil change taken care of as well. There is a sign in the service department window saying they will match any price. First the oil change. I asked the price when I dropped the truck off and was quoted $69 which is high. I said your sign says you match prices, she told me it would include a synthetic "blend". I always use synthetic and it doesn't cost that much. I should have gone to my truck and gotten the receipt from my last oil change but I didn't. Wasn't thrilled but I honestly didn't know what I needed to get a matched price and when I told the woman that your sign says you match any price she didn't tell me what I needed to do to get the price matched she just told me they used a synthetic "blend". So what. If you have to go get something in writing from another business to get the price match then that isn't worth the cost of printing that sign in your window. When I finally left with my truck after the toolbox install i saw that the cost for the oil change was quite higher still due to the cost to get rid of my oil. I am given the cost to drive out the door at any oil change business in town. But Red's has hidden fees. So I was not given am accurate price at all on the oil change. Now the main event, the toolbox install. I had told the people before I purchased the toolbox with my reward points and asked about the installation cost that I had a bed liner. The website had said no problem And I was told no problem. Well mine is not a spray in. So problem, I would have to pay for two hours of service at $179. An hour which came out to over $400 to have that plastic toolbox installed. I could have gotten a full sized metal box installed for less. It is outrageous. I could have also made arrangements to just pay for my over-priced + hidden fee oil change and pick up my truck and start the chore of finding someone who could do a good install cheaper or shall I say for a reasonable price. I had spent almost three weeks just to get in touch with the correct person over there. They really don't know anything about how their own rewards points work. I thought by asking about install that I covered all bases. If they understood their own program they should have quoted me the total cost, but if they were honest I guess they would be out of business. The install was very good. Hell it should be. When I first purchased the truck after about a year I had issues with the transmission system, it took three times before they finally fixed it and the person I was dealing with was upset with me it's not my fault that their truck had that problem and it was under warranty and then the seatbelt on the driver side within the first two years also didn't work and again my contact point said that he never heard of that happening.. I have gas buddy and it has all of the recalls and those two recalls were on that list but yet somehow Red's Ford didn't know about it. I never received a letter on these recalls but my contact for service certainly should have known. I mean gas-buddy had that information.

  Kathy Elizondo
3 weeks ago
This service man was excellent. I'm extremely happy. I was about to leave a bad review from my first experience a few months ago. I felt I was taken advantage of and they just wanted more money even though the part was under warranty. This time Red Mccombs Ford made it right.

  Cynthia Mata
3 weeks ago
Joe came out to fix the recall on my Bronco with the ford mobile service. He was so professional, kind and experienced. He answered all my questions and even things about my truck that were not about the recall. More than 5 stars! Thanks Joe!

  Kathryn Schmidt
2 weeks ago
The Mobile service offered from Red McCombs was a great offer!! The tech could handle our repair/recall in a timely manner. A bonus being able to talk directly with the tech who serviced our vehicles.

  J H
6 months ago
I recently had an issue with my battery. When I arrived at Quick Lane, everyone I saw me was cheerful and welcoming. The service advisor was very professional and courteous while explaining what would be done. The job was completed with a new battery and systems check in a timely manner and well done. The cashier department carried on the same courteous and friendly attitudes. As we departed, everyone wished us a good day. I would definitely recommend Red McCombs Ford service (Quick Lane). Kudos to all!

  C B
a month ago
My appointment was early in the morning and they were able to figure out my brake actuators were in working order just not active and fixed it right up so I could drive it home the same day.

  eric goosman
4 months ago
I had a recall on rear axle of my new F250. While that obviously did not make me happy, Joey in the service center was able to get the parts in quickly and fix it in a day (I did not have to wait at all when he said the parts were in). The only issue I have is the dealership not having a loaner car available when having recall work performed in a truck I bought from them. The service department in general did a really good job.

  Bob Gardner
2 months ago
Aaaaaggggghhhhh!! I got rear ended by a San Antonio Garbage truck. When the wrecker driver asked me where to take it I requested McCombs Ford Collision Center.From the time my truck got there to the time it was hauled away for last rights I could not have my satisfied.Friendly ladies at the counter, they were always busy, but they were very courteous and demonstrated genuine compassion and concern.Mike Ramirez was my collision consultant and he was always spot on with updates during the entire process. Helped me get my things out of my truck and also was very cooperative with the insurance company supplying them with additional pictures and information.As a team, the folks at Red McCombs Collision Center made the devastational experience a much more tolerable one.

  Michelle Harris
2 weeks ago
Rachel, in the Service Dept, was friendly and informative throughout the entire process. Our son s vehicle had some serious alignment issues and they were very forthcoming with the safety concerns regarding the alignment. Although, I still don t understand why his Bronco was purchased from Judson Ford with tires not recommended to be sold for his 2023 Bronco Sport. Buyers beware.

  Allen Gregory
5 months ago
They did get the work completed and it is working great. The only issues I had were with the service. First they had me schedule for a Friday AM but then told me they couldn't get the diagnostic done that day (why schedule if you are over booked?) Then when I called for an update I had to leave a message. I got no response so I called back and when I did finally get to talk to the Rep, she said she would have gotten a message if I had left one and she never got any call from me. It is a little surprising that instead of taking ownership, she accused me of lying. That was a little annoying. Overall, the work was done and done well, but the service was a little lacking.

  Tonja Fairchild
2 months ago
We had a recall on our Maverick. The service department called us and offered their mobile service. They came to our house, did the required update. Took less than 10 minutes! Great service offered! Thank you!

  Harry Croft
2 months ago
My service advisor, Bill Burton was outstanding. The part I needed for my 03 Excursion was no longer available from Ford, but he got an aftermarket part the same day he called me. The car was delivered to my home.Thanks RMFord!

  John Howland
2 months ago
Came in, late in the day, for an oil change on my new baby Bronco without making a prior appointment, and it was less expensive and about the same wait as the quick oil change place I usually go to.

  Robert Juarez
4 months ago
I thought everything went very good. When i received my vehicle back, it was clean and repaired professionally. The only thing i would recommend to improve on is communication, I know advisors are very busy, but two or three-days without updating could be too long.

  Malachi Bauman
2 months ago
Customer service was amazing. Javier Pena was excellent at communication while my vehicle was there getting looked at and I received my car back in a reasonable time. Nothing but good things to say about the service here!

  Isauro Morin
2 days ago
The Quick Lane at this dealership is awesome. Chris Beltran and Dijah Padilla are the best at insuring great customer service.

  Saul Gonzalez
a month ago
I was extremely satisfied with the service that was provided by the employees at Red McCombs; I took my vehicle in for a recall in the morning and it was ready that afternoon,among other things I had questions about.