From the business
- Identifies as Latino-owned
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
david wilshire
a month ago
Get your facts straight before you reply. Truck was never in an accident that had any damage to the front it was hit on the rear bumper people please get your fag straight before you tell lies These people are not honest and do not have the correct skills that they share on the internet, ive been back three time to discuss my damage on my truck that was caused from them and they have told me over and over they dont have a full mechanic at the time that is able to fix the work. In the meantime, I m supposed to drive around with a vehicle that was not lined up correct and damaged from them. The last time i Spoke with the owner about the work that was done all he could say is he would call me back next week. And thats been over 6 weeks ago. Since then I've had to contact my lawyer so i can start a lawsuit on them. When you tell these people about there bad work they turn everything around and make it your fault. Read all the bad reviews and it explains it very well. Dont take your auto to a insurance company trying to do 4x4 stuff. They will lie straight to your face. Not very honest people. Cause if they were, they would have called me already to resolve my issues.Believe me I ve gone back over all of the recorded messages and they can t keep a straight honest conversation for nothing. Watch and learn how they respond to this with review if they were honest people, this review will state bring your vehicle, and we will be glad to fix it, but watch they will make up an excuse and say otherwise. Happy of road
Reagan Rink
a year ago
Overall great work and customer service done by the team at Off the Grid on my 21 Bronco with a shout out to Kris. They were able to identify problems with an unsafe lift that was originally done by another shop and completely replace it for me as well as a great deal on 4 new tires. Affordably priced for quality work and were able to answer all of my questions along the way. They got the job done in a timely manner, took care of it as if it were their own vehicle, and kept me in the loop the whole time. Would definitely recommend these guys!
Oscar Hernandez
11 months ago
These guys are great! I went to ask for their expert opinion on a lift kit for my 2021 Jeep Wrangler JL. They offered great advice and several possible solutions for my current set up. Everything from a simple low cost solution all the way to a high end solution. They explained everything in detail and allowed me to make the decision on which option to go with. very glad I decided to go with this business for my Jeep and will no doubt bring more of my vehicles to them.Service: Tires
Joel McFarlen
a year ago
Did NOT have a great exp with this mom and pop 4x4 shop and really can't recommend if you are a DIY mechanic like myself. Called and scheduled a suspension check (since I don't know what I am doing really) and an alignment after installing my own 2.5in suspension lift on my 2007 Toyota Sequoia. They were able to squeeze me in on a Sat which worked great for me and my fam. After the alignment was done the SUV didn't track well at highway speeds and had significant bump jump when hitting potholes. Scheduled/took it back the following week and again requested they look at my install job to make sure everything was correct and that my alignment needed an adjustment. Was there for 7.5 hrs with little updates......after which the owner and his wife came out and stated they couldn't get it aligned and it pulled to the left now (didn't before at all). Was told to drive it over the weekend to let it settle and to call back on Monday if it didn't. It pulled so hard to the left I didn't feel safe with my fam riding in it. Had to call the owner several times to get him on the phone because he wouldn't call me back. Took it back a 3rd time (dropping it off this time) again asking them to fix the issue and to CHECK MY INSTALL WORK. After several hours I was told to come in, it was driving straight, and the mechanic would go over it with me. Not the case as the mechanic gave me an estimate for $900 to replace inner and outer tie rods, another alignment, and that the SUV STILL pulled left. When walking me out to my vehicle to give me my keys the mechanic told me my rear tire on the passenger side was sticking out more than normal and asked if I had forgotten to put a wheel spacer on that wheel (wow)........30min of research when I got home indicated I needed an adjustable (longer) panhard bar to re-align my rear axle and this was very typical when raising SUVs/Jeeps/Coils Spring Trucks. I ordered and installed the part myself and got my vehicle correctly aligned at 4WheelParts who was also able to talk to me about panhard bars/axle alignment in great detail. Now truck rides amazing/new but I am out the $400 I paid this shop. Wanted to like this small off road mom and pop shop and you MIGHT be able to use them for simple block/spacer lifts on a truck but they do not seem knowledgeable enough for more detailed/higher end off road suspension work.Service: Steering & suspension repair
John Reardon
a year ago
After several attempts to get my jeep to track straight (at my wits end) by chance I reached out to these guys. Kris got me in quickly for an alignment and to balance the tires. He discovered some other issues that the shop who installed the lift had likely botched and another shop failed to identify. He got the parts I needed and corrected the mistakes I had previously paid for. His customer service was exemplary and his competency speaks for itself. Would highly recommend Kris and Off the Grid. He was committed to do the job right and at a fair price.
Joel Aguilar
a year ago
Great service. I came in for a quick state inspection while I worked out next door. The gentlemen pointed out that my battery tray had come a little loose and was now rubbing against an AC line. They took the few extra minutes to straighten it out and bolt it tight. Great attention to detail and they were glad to sort it out for me at no charge. Hard to find places like these nowadays.
Sims Powell
a year ago
Will never be returning to this place, way overpriced and they don't know what they are doing. Took my truck in for an alignment and for the life of them could not get it aligned correctly for $250. Was also told that my tie rod ins and outs needed to be replaced and they installed cheap O'Reilly's parts for double the price. About $700 later and my truck drove 20x worse then when I gave it to them. Was told that it was good to go multiple times only to find out it still doesn't drive straight, asked for the alignment sheets multiple times and still did not get one. I was also told that it doesn't drive straight due to the lower ball joints and went to get a second opinion and was told that they are fine and will not cause any steering issues. Ended up going to brake check and for $69 my truck is dialed in and had nothing to do with the ball joints, save your money and go somewhere else.EDIT: just wanted to add since you replied, the owner of this shop blew up my phone within the hour of me posting this review to call me a little b****, which is hilarious. These upper control arms are made to push the caster forward while also having very little camber which I explained to the your techs. I gave brake check the spc diagram and they figured it out within 2 days. All I asked from you guys was to align it good enough to not yank me off the road when I let go of the steering wheel and couldn't. Why would I replace ball joints (that are built into the lower control arm) for $1300 when its not even causing it to pull? Also I was never offered Toyota parts I was just told they could gets parts today and to just go ahead and do it, otherwise I would have taken it to my trustworthy mechanic to use Toyota parts and not get gouged. Your own techs talked trash about you the first day I was there and I should have listened lol. Anyways I'm done wasting my time here, best of luck.
i o
a year ago
Have to give Off the Grid five stars and to thank everyone there for all help with my truck. Have had lot of problems with front suspension , been to other places that would look but not find anything wrong. well OTG, found struts put on wrong, cam pins missing . Everything got fixed, drives like its new again. It's good to see that they care about the work that they do.Thank you everyone.
Leoleo Gomes
2 years ago
Taylor did a great job lifting my 2018 F-150 just the right amount to make it look exactly the way I wanted it to. Great customer service, great pricing and done in the amount of time promised. If you need some work done on your truck, look no further.
Brad Nuneya
2 years ago
Took my truck to get my 37s mounted, balanced and aligned, they took great care of my rig and even took some pics of it to use on their website, got it done in good time and have had no issues with it since! Thx for the great work and friendly attitudes guys, not to mention the good prices hit them up you will be happy you did!
giselle luna
11 months ago
That s odd to not have a record of our visit. I have receipts for our visit if you need to further discuss the poor customer service. You might remember we have the 4Runner you recently duplicated with a similar build after admiring ours Services: General repairs & maintenance, Auto engine diagnostic, Auto maintenance, Oil changeServices: General repairs & maintenance, Auto engine diagnostic, Auto maintenance, Oil change
Lainey
2 years ago
Highly recommend Off The Grid 4x4s! They do great work and their customer service is amazing! My side steps came in earlier then expected and they had it done in record time! Headed back to get my jeep leveled soon!
Michael Vasquez
a year ago
Thank to Chris and OTG for helping me out and making it easy to fix my busted window didn t have to shop around and drive place to place they took care of everything and for a affordable price as well. I highly recommend OTG for any type of vehicle work your try to get Whether is small fix to your big custom fix OTG will hook you up.
Felix Bradford
a year ago
The guys were awesome, I had them level my 2022 GMC Canyon. Half the price of a few other places I looked at and the customer service here was excellent. Truck looks great!!!
Chase Squires
a year ago
They re honest, fast, very professional I have brought them 3 of my personal trucks and bring my work trucks to them and they re in and out! If your looking for some mechanical work or even want some upgrades go check these guys out!!!
Justin Tschoepe
a year ago
Pro and Bubba helped me out while out of town. Checked out my car and made sure it was safe to drive back. Excellent and quick service that was much appreciated!
Tiffany Meraz
2 years ago
First off let me say off the grid is the bomb.comThey offered towing to the shop , jordyn one of the workers was very nice and was very determined to find the problems with my 2013 Ford Explorer and he was very fast on getting things fixed and was very informative thank you so much for the work that was done also a big thank you on them bring it back to me with my situation greatful and will definitely be recommending and going back for more work as needed
Kaid Kaid
a year ago
Great Service and Excellent Customer Service. Everyone I met was very friendly and they did a great job on my car.
Angelo Favarato
8 months ago
Awesome Service, quality work! Did you know they also sell insurance!?You gotta take your vehicles to OTG !Service: Auto body & trim replacementService: Auto body & trim replacement
Kaden H
a year ago
Fantastic staff with great work. Would highly recommend for anyone looking to install a lift!
C DeSaine
a year ago
Great shop for all your Jeep needs. They very knowledge.
George Salinas
a year ago
Ron and his crew are great people to work with! Highly recommend!
Javier Medina
a year ago
Great group of guys and they go above and beyond to help you find any upgrade you are looking for!
samantha gallegos
a year ago
Dedicated staff and efficient!!! Staff was knowledgeable and talked through all options available!
Joseph De Leo
a year ago
Went to other shops didn t help me, these guys came and helped me out in an instant!
Gus Perez
8 months ago
Good Service. Very convenient. Thank you.Service: Oil changeService: Oil change
D S
2 years ago
Excellent work .. great service !!