Northside Chevrolet Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carol Brannon
4 weeks ago
On or around 29 March 2024 my son went to Northstar Chevrolet to see how about buying a used truck.He stated he needed me to co-sign once I got there, the sales person and finance officer had me to sign the documents. My son and I told them that the truck was for him and why couldn't he sign. They claimed that the bank wouldn't let him. Prior to all this, my son had given the sales person cash.The finance person had me sign some papers. A day or so later when the bank called to ask me a few questions about the truck, I answered what questions I could. I informed him that my son had the truck and that the truck was for him. I also informed him that I was under the impression that I was to co-sign . He asked why didn't my son sign and I informed him that I was told that he couldn't sign because something about the bank not accepting him. (??) Nonetheless a couple of days later the dealership called my son and wanted us both to come in. I was under the impression that they were going to redo the paperwork and have me as a cosigner. But it was not so. They wanted him to turn the truck back in. They claim they would refund the money that he gave them. But a check will be cut out to me since my name was on the paperwork. It doesn't seem as though we will be getting a check.03.13.2024Check was received on thisdate-- 13 March 2024.Thank you for doing the right thing.

  Erakah Joseph
4 months ago
The advisor left my car on the lift and went to take another car for a test run after I was waiting 3hrs. After 3hours of waiting I asked Alex how much longer it would be and he couldn t even find the guy looking at my car. My appointment was at 10am, I GOT THERE at 9:40am, what is the point of an appointment? I specifically asked how long it would take so I would know if I should leave and come back of it would be something within an hour. Alex told me about an 1 1/2 hr. I needed to budget for any repairs needed. He said he couldn t do anything about the low oil light, so I took my car to JIFFY LUBE after wasting my time at the Chevy Service Center and they were able to tell me how to adjust the oil light within 5 secs. This is crazy!! You a CHEVY mechanic, you couldn t even do that? When I used to bring my Truck 6 years ago, the service was soooo much better. I will NEVER take my car to this place. I wouldn t even trade my car in here or buy from here. The WORST! Chevy, if you don t want to do a Complimentary Multipoint Service don t offer it!!!!! Take me out of your system, I won t be coming back!

  Jesse Saucedo
5 months ago
My experience started out well but as time passed my satisfaction decreased. I was told my car would be ready Monday at the latest, four days after I dropped it off. It did not end up being ready until Thursday. When I finally got in to pick it up Thursday evening around 6pm, the only people available to help me were a cashier and a service advisor. The cashier was rude and she didn't know how to process my payment so I had to wait for the service advisor to be available. He was also rude as the customer he was helping pointed out and after she left he and the cashier talked poorly about that customer right in front of me. I then stood there while the advisor processed my payment with an attitude of indifference at best and condescension at worst. Meanwhile the cashier answered phone calls with so much annoyance in her voice that I wondered why she even worked here - she clearly hates her job and talking to people. After paying a ridiculous amount of money, I finally got my car back and got in to find that it smelled heavily of gasoline/oil on the inside. The car definitely runs better and the weird noises have stopped but I'm sure I could have gotten the work done elsewhere for cheaper and with better customer service. I will not be returning to Northside Chevrolet and will recommend to others to avoid it.

  Mike Cullers
5 months ago
When I bought my 2023 Trailblazer, it didn't have the rear park assist or the heated steering wheel due to the part shortage. I got the letter from Chevrolet that the parts were now available. I called Northside and asked if they had the parts in stock and was assured they did. I went early one morning to have it done and was told that they didn't have the parts and would have to order them. I was told that it would be one to two weeks and they would have the parts. Two weeks go by and I hear nothing so I send an email to the associate that helped me but got no response. One month goes by and I call. He would not pick up and has not returned my call.

  Zachary Andrews
3 months ago
The quality of service is fine but the wait times have always been excessive. If you don t absolutely need to have the work done at the dealership your money will be better spent elsewhere.

  Lawton Regan
3 years ago
I went into this dealership around 7pm. I waited for about 10 minuets for someone to assist me as I was interested in looking into a Suburban High Country. I saw three chevy employees pass me by and didnt even ask for help or assistance.After waiting 10 mins in lobby with no service I ended up leaving. I guess they didnt want my business.Overall poor customer service. Will never return to this dealership in the future.

  Christopher Baker (Baker)
3 years ago
Very professional staff and friendly service, the wait time can take any where from a hour to a hour and a half, but they keep you updated on your status

  Michael Helms
a year ago
Bought a Jeep here used. Wonderful experience

  jeffrey hill
8 months ago
Awesome experience!! I started the day going to a service appointment that another dealership setup a lot closer to home. When I got to that dealership, things went off the rails. That was normal dealership's second offense. I called Northside and spoke to Cris Vargas after trying another dealership in town, and striking out on setting an appointment. Cris had me bring my truck in, scanned the codes, and got my truck in to a mechanic. I also found out some very good but forgotten info about my truck that saved me a lot of money for the repair. The customer service was so good, I will drive the extra miles to Northside Chevrolet instead of going to the dealership that's 5 minutes from my house. Northside Chevrolet helped a consumer, now they have a customer.

  Galaxy WinterSage
9 months ago
Great staff, clean environment, outgoing Chevy Vehicle services, but the prices could be A LOT better. Especially for a car button key remake. We were told it was $65 over the phone, but when we got there to this dealership, we ended up paying over $300, plus another $150+ for the reprogramming for the key to match our suv. Even though they gave us a 'one-time only' discount, still put a pretty big dent in our budget for the next several months. I guess my mothers 70th birthday gift will have to wait.

  _Daniel
9 months ago
I purchased my car here 8 years ago, and the hingepiece in the "flipper" style keys have broken more than once. Chevy does not sell this part, only the complete remote, and new remotes have to be programmed by the dealer, which takes about 2 hours, including cutting the keyblade as well. After another bad experience at a different Chevy dealer much closer to my home, I reached out here, mentioning the poor treatment elsewhere and asking for help to copy my remaining working key and setup a new remote.I called several times the week before my appointment, but when I showed up early Saturday, they had no record I'd made an appointment. I had been quoted on the phone $75 for the remote and $10 to cut the key blade, but they didn't quote labor, etc for the programming.When I showed up, they said it would be over $320 altogether for the remote, key cutting, and programming, and weren't very friendly about it, accusing me of having called/made an appointment somewhere else.They had free coffee/soda in the waiting area, at least, but something on their WiFi prevented connecting to my VPN service...not good.When I got the car back, the bill was $370...the earlier number had not included tax or a $35 "shop materials" fee. I asked about "out the door" price up front, but at checkout the agent practically accused me of lying about my original question.For having gotten up early to drive across town, waiting in line 30 minutes before they opened, only to be accused of lying and then being charged $370 for a new key/remote, I would not come back here. Absurd parts cost are Chevy's fault, not the dealer, but the process and extra fees to actually get a key replaced and poor customer service are indeed this service department's fault.

  Debbie Hawthorn
a year ago
Northside Chevy was extremely busy Saturday morning when I dropped off my vehicle about 9 am. I mentioned to Max that I had a ballgame to attend at 2 and since they closed at 4 it would be hard to get back before then. He asked when I needed it by, I told him 1 would be great, he called me at 12:20 to let me know my vehicle was ready to go! Max was great from start to finish!Services: Tire rotations, Oil change

  Jimi Clary
5 months ago
Had to take the car in to get my issue resolved more than once. First they just took my money and said nothing was wrong.

  John Carson
5 years ago
This is the 3rd vehicle I have purchased at Alamo City Chevy. I am very happy with the purchase of my 2018 Chevy Silverado 1500 Texas Edition.Matt Lopez was extremely helpful in making sure I was satisfied throughout the Truck buying experience. Thanks again for great customer service!

  David Martinez
a year ago
I won't give them a 5 star yet. I went today to get a tire and rim replaced, but too busy to take care of it today. I have to come back. The customer service was good, friendly personnel, but it was only for a brief encounter. To be continued.

  Esther Alvarado
2 months ago
Service was fast and my specialist was friendly and knowledgeable.

  John Ortiz
9 months ago
Last Monday took my vehicle for oil change tire rotation, and vehicle inspection. When I got my vehicle back from dealership notice scratches on the rims and one of the lug nut caps was missing. Made a complain about the issue to Chris who was in charge at the time and was told I should hear something soon from management and it s been a week already and nothing from management yet

  Tim Vyvlecka
3 years ago
Dealership, damaged my New 2020 Silverado $3000Plus damaged. Happened on the 10/28/2020 finally got it back today! Manager over Service wasn't pleasant to deal with at all. Disappointed with everything

  Mellissa Barnes
3 years ago
Thank you so very much John AKA..JOJO. we are so satisfied with ur service. we will definitely be back..anyone looking for great service and a new car plz contact him..

  Orison 365
a year ago
Called about trying to buy a new truck, the little girl who answered could not transfer me, couldn't answer basic questions of inventory or explain why their prices were over msrp. Call capital chevy they get inventory 1st!! And the people I've known from there don't gouge you or bs you (this was not my 1st time with them but for sure my last)

  austin holloway
a year ago
Spent $185 for a diagnostic. Called to ask a question about the sensor I needed to replace because technician specified by number and not position. Every auto parts store goes by position. They gave me no product number or position of sensor. When I called I was told to "Google it". Waste of money.

  Joshua Cates
2 years ago
The biggest issue with this service department was the time it took for an oil change and tire rotation, 5 HOURS, but I have listed all the details below.Pros:- Service was completed- Service consultant was pleasantCons:- TimingIt took this service department from 10:15 am to 3:15 pm, 5 HOURS, to complete an oil change and tire rotation. I scheduled my appointment online and was told when I arrived that it might take up to 3.5 hours. I was not happy but needed the oil change today and assumed it might include something like a basic exterior wash for the time. At the 4-hour mark, I called the service department to get an update. After a few moments of not being able to find my car, I was told to give them another 1.5 hours to complete the service.- PriceWhen scheduling my appointment online, the dealership was offering a coupon for $29.95 + tax. The only fine print, directly from the coupon, was, Tire balancing, tax, and more than 6 quarts of oil extra. . Since I did not see a line item for tire balancing or more than 6 quarts of oil, I asked why I was being charged $12.89 more than the coupon, before tax. I was told that prices have gone up and they could not honor the coupon price. If that is the case, the coupon needs to be removed from the website.- Shuttle I advised the service department I would be waiting there for my car. It was at that point they offered a shuttle, via Lyft, within 10 miles of the dealership. I opted to take them up on the offer, but just across the highway to the mall. At 4.5 hours, I ended up walking back to the dealership since my phone was about to die so there was no way I would be able to coordinate the shuttle back between the dealership and Lyft. At the time of payment, I see a charge for, Incidental Reimbursement in the amount of $5.67. I can only assume this was for the shuttle service they would take care of within 10 miles.- Lack of attention to detailWhen I received the bill, I noticed a charge of just over $22 for 2 bolts. I knew I would have to pay for the bolts but remembered the conversation advising it would be around $4 and change, per bolt. I had to ask why the charge was so high before they even noticed it. Lastly, upon getting in my car, I noticed in the 5 hours they had the vehicle, no one could be bothered to reset the oil life indicator as it was showing 31%.Service: Oil change

  Tony BR (Tony)
a year ago
If you want to loose a lot of money, bring your car here. They wanted $1200 for a small coolant leak due to a small deteriorated cooling line for the turbo that only costs $22 bucks. They tried all possible strategies to take even more money from me. For example, by saying that the catalytic converter and turbo unit were rusted and not good anymore. NOT TRUE, just some rust on the bolts, which is normal. They also returned my car with an oil leak and the check-engine light ON, which were not like that when I brought my car in. I m very unsatisfied and unhappy with this kind of service. Things like this should be unlawful. I was a long-term costumer. Obviously, NOT ANYMORE.

  Matt Griffith
6 years ago
I enjoyed my car buying experience at Alamo City but not the service department. They aren't pushy or rude, seem very nice actually, but are super slow. Came in for one of my two free oil changes after purchase and it took almost 2 hours. I asked at one point how much longer and was told they normally take 1 1/2 to 2 hours. I will probably end up not going back for the second free oil change.

  Jess A
3 years ago
The day of my visit to Northside Chevrolet I communicated thoroughly with a sales rep about a specific vehicle. I was guaranteed the vehicle I was interested in was both at the location and available for purchase. Once I arrived, I was advised that the sales rep I spoke with (over the phone and through text) was not actually at this location, but only answered to online inquiries. As it turns out, the vehicle I wanted to see was not at the location, it was out on loan to another customer. More so- it had not been at the dealership at the time I was told it was.I requested to see a second similar vehicle. The rep had to hunt down the keys and we spent 20 minutes driving through the parking lots attempting to locate it. It to, was not at this location.I messaged the initial sales rep to inform her of the situation and oddly enough she never responded.This dealership is unprofessional and clearly does not have a system in place for tracking of their inventory. I will not return and happily took my business to another dealership.

  Christina Ortiz
a year ago
Unhelpful very poor I Am NO EFFORT FOR HELPING A DESTROYED HANDICAPPED SENIOR ELDERLY WOMAN THAT WORKED 40 YEAR'S OF HER LIFE MISSED OUT ON 5 YEAR'S OF WORK I WOULD LIKE TO SEE HOW I CAN GET APPROVED FOR A VEHICLE TO VISIT MY MOTHER AT HER HOME AND MY NESSECITIES FOR MY SELF I KNOW MY HEALTHCARE INSURANCE CAN PAY FOR A NEW DISABLED HANDICAPPED ACCESSIBLE HOME FOR MYSELF AND A VEHICLE HANDICAPPED ACCESSIBLE WITH MOBILITY DEVICE HELP ME PEOPLE CFHCS DOESN'T HELP CASE MANAGEMENT CASEWORKER NEVER HELPS ME SOMEONE GIVE THE EXTRA CARING EFFORTS TO LEND ME A HELPING HAND WITH MY QUALIFICATIONS THREW MY BENEFITS THAT I WORKED HARD FOR...

  Terrance Adams
3 years ago
Brought my 2017 Silverado in for some warranty service. They had my truck for 9 days. Timeline was based on authorization of payment from my warranty company. No issue with the work performed.When I came to pick up my truck the inside had been ransacked. Everything in the dash board was thrown on the front seat. Items from the center console were thrown on the floorboard. About $20 worth of loose change was missing. Items stored in the bin under the rear seat were thrown across the back floorboard. An iPod and a credit card were missing from the truck. The disposable dealer floor mat and other trash, including disposable masks were left on the drivers side floorboard.I made the service dept cashier aware. She came out and looked in the truck. She told me she would notify the manager. As I continued to go through the truck and discover missing items, I went back into the service dept and notified the manager. He explained that there had been some break ins at the dealership. He said there was nothing he could do and that he was not liable for my losses. He also stated that no one in the service dept was responsible. However, there were no signs of forced entry into my truck. I concluded that the truck was entered utilizing a key or it was negligently left unlocked. Either way, I do believe the dealer should accept responsibility for my losses. No type of restitution was offered. Only a denial of responsibility. I will not be returning to this dealership because I do not have any confidence that my truck will be protected while it is in their care.Services: Electrical, Brakes, Air conditioning

  Armando Oyervidez
8 months ago
Great experience!!! Lupe and his staff were great had my cars ac blowing cold again!!! Thanks againService: Auto A/C rechargeService: Auto A/C recharge

  Domia'na Williams
3 years ago
Paid for a full inspection at this Chevy dealership that was free at another and the other location had much better customer service, not only asking what I needed (full inspection/diagnostic/test drive) but also if there was anything that may need to be looked at. Spoke with their "tech answering services" prior to coming to be sure what I needed, they would do and they confirmed. Only to find out right before paying that I would have to pay an additional fee and be placed in the back of the line to be further serviced for things I spoke with the tech over the phone about prior to scheduling. I don't recommend this place for any servicing. Especially when people are more willing to assist in times like this with a much better outlook and a geniune sense of caring. They just want your money & not to give great service or atleast that's how the rep I dealt with in person made me feel.. Shop around for better, you will find it guaranteed. I did :) Save your time and piece of mind!I hope someone in a higher position contacts me to discuss because this isn't right

  rene infante
5 months ago
Car was in for service the dealer was very professional and car was done that same day